Q&A board

Available
MON~FRI : 9:00am ~ 6:00pm
SAT-SUN, Holiday : Day off
Q & A Lists
Item Question & Answer
[Apply Qoo10 Cart coupon] ⚡Pre Hype 12.12⚡Bundle of 2 x 80/50pcs Peekapoo DIapers FREE 36pcs diaper
[Apply Qoo10 Cart coupon] ⚡Pre Hype 12.12⚡Bundle of 2 x 80/50pcs Peekapoo DIapers FREE 36pcs diaper
Item Q&A
  • Question : Inquiry for the item from nur****Dec 06, 2019

    Hi is this preorder or in stock?

    Answer : [Re] Inquiry for the item from nur****

    Hi Dear this items on stock but M and XL size are pre order,Thank You!

    Question : [Re] Inquiry for the item from nur****

    Ok thank you

    Answer : [Re] Inquiry for the item from nur****

    You're most welcome

  • Question : Inquiry related return and exchange from fio****Dec 04, 2019

    Hi I need to exchange M to L do I need to make appt to do the exchange? Just receive the items today

    Answer : [Re] Inquiry related return and exchange from fio****

    Hi Dear you need to come down to our Jurong Warehouse located at 48 Toh Guan road east, 08-139 Enterprise hub and operating from Mon-Fri 10am-5pm!

  • Question : Inquiry related delivery from 237****Dec 03, 2019

  • Question : Inquiry for the item from 236****Nov 28, 2019

  • Question : Inquiry related delivery from maz****Nov 20, 2019

+View all Notice, FAQ, Q&A >>
⚡BLACK FRIDAY⚡Pee-Ka-Poo 49% OFF Diapers Pull up pants ▶BUY MORE FREE MORE◀ GRAB NOW
⚡BLACK FRIDAY⚡Pee-Ka-Poo 49% OFF Diapers Pull up pants ▶BUY MORE FREE MORE◀ GRAB NOW
Item Q&A
  • Question : Inquiry for the item from jud****Dec 05, 2019

  • Question : Inquiry for the item from rin****Nov 29, 2019

    Hello. You written buy 2 packet get 1 packet free. Does that mean I will have 6 packets of 50pcs when I paid $101.90?

    Answer : [Re] Inquiry for the item from rin****


    Hi dear.

    Buy 2 x 50pcs medium pull up pants will free 1 x 50pcs medium pull up pants, this promotion is for 50pcs medium pull up pants only.

    This offer better. you can buy 2 bundles of this. if you buy 2 big packs will get 3 x 12pcs diapers
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=658241488

    thank you.

[⚡BLACK FRIDAY⚡Pee-Ka-Poo diapers Carton Flash Sale] FREE gift | Free Shipping | Mix and Match
[⚡BLACK FRIDAY⚡Pee-Ka-Poo diapers Carton Flash Sale] FREE gift | Free Shipping | Mix and Match
Item Q&A
  • Question : Inquiry related delivery from mei****Dec 02, 2019

    Hi may I know when I will receive my order. ?
    I purchase on Black Friday.

    Answer : [Re] Inquiry related delivery from mei****

    Hi Dear could you give us your order ID for further verification?

    Question : [Re] Inquiry related delivery from mei****

    Here it is

    Answer : [Re] Inquiry related delivery from mei****

    Hi Dear its a pre order items and we will start to delivering from next week onwards,THANK YOU!

  • Question : Inquiry related delivery from tra****Nov 28, 2019

  • Question : Inquiry related delivery from won****Nov 28, 2019

    Hi! I bought this during 11.11 order number 309702575 but I still haven't receive my order when it is 28 nov now. Could you please check? Thank you!

    Answer : [Re] Inquiry related delivery from won****

    Hi Dear this is our pre order items and you will able to receive it by first week of december,Thank You!

  • Question : Inquiry for the item from nry****Nov 09, 2019

    Hi. How many packs are in a carton?

    Answer : [Re] Inquiry for the item from nry****

    Hi Dear,

    Good Day!Thank you for your intrest on our product . May i know which promo are you referring too. We have [Carton Value Pack 320pcs] Latest Diaper Technology | Saves You More Money | Goodbye to Rashes

    it has 4 packs of 80 pcs taped diaper .

    Thank you

  • Question : Inquiry for the item from sky****Oct 02, 2019

+View all Notice, FAQ, Q&A >>
[Apply Qoo10 Cart coupon] [⚡12.12 Flash⚡Bundle of 6 x Peekapoo Diapers | Mix and Match | FREE Ship
[Apply Qoo10 Cart coupon] [⚡12.12 Flash⚡Bundle of 6 x Peekapoo Diapers | Mix and Match | FREE Ship
Item Q&A
  • Question : Inquiry for the item from sha****Dec 02, 2019

  • Question : Inquiry for the item from yix****Dec 01, 2019

  • Question : Inquiry for the item from pea****Nov 29, 2019

  • Question : Inquiry for the item from lia****Nov 19, 2019

    Hi, the listing states preorder for tape size m and l. Can I know when I will receive if I order today?

    Answer : [Re] Inquiry for the item from lia****

    Hi Dear our pre order items will we shipped out on last week of November,Thank You!

  • Question : Inquiry for the item from qix****Oct 13, 2019

    Hi there, https://www.qoo10.sg/item/PEE-KA-POO-20-MEGA-FLASH-EVERY-50PCS-PULL-UP-PANTS-FREE-12PCS/659892353. It states every 50pcs pants free 12pcs pant, does this means if we buy pull up pants for all 6 packs, we get 12pcs x6 packs of pull up pants free or?

    Answer : [Re] Inquiry for the item from qix****

    Hi Dear,

    Good Afternoon!let me verify this first to our dept, and give you an uodate soon .

    Thank you

+View all Notice, FAQ, Q&A >>
Pee-Ka-Poo Diapers | Cashmere Soft Breathable with Fun Animal prints | Shipping Via Local Courier
Pee-Ka-Poo Diapers | Cashmere Soft Breathable with Fun Animal prints | Shipping Via Local Courier
Item Q&A
  • Question : Inquiry for the item from ker****Nov 29, 2019

  • Question : Inquiry for the item from joo****May 27, 2019

    Hi,

    Does the pants have a sticky tape at the back so that when it is soiled, it can be rolled and taped and thrown away better.

    Answer : [Re] Inquiry for the item from joo****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry related delivery from All****Apr 10, 2019

    I have not receive my order. i ordered since 1 April. Please reply asap.

    Answer : [Re] Inquiry related delivery from All****

    Hi dear,


    can we have your order number please ?

    Question : [Re] Inquiry related delivery from All****

    293153385

    Answer : [Re] Inquiry related delivery from All****

    Thanks for that. It shows here that it was out for deivery.Kindy wait within 3-5 business days.

    Question : [Re] Inquiry related delivery from All****

    I waited a week since 4 Apr. You mean i still need to wait for another 3 to 5 days?

    Answer : [Re] Inquiry related delivery from All****

    I understand that; howeer, we assure you that you will receive it.

    Question : [Re] Inquiry related delivery from All****

    Dear PeeKaPoo, i think i have enough patience to wait for 2 times, From 4 Apr to 10 Apr and From 10 Apr to 16 Apr. Your assurance was FAIL. Thought of trying out PKP diaper but I am very very very disappointing with your service. Please cancel my order 293153385 on 1st Apr and i would like to get a REFUND. Also, please inform me once the refund has done. Thank you.

    Answer : [Re] Inquiry related delivery from All****

    Hi dear, we sincrely apologies if you feel disappointed . Stocks has just arrived and we will be sending your orders within this week. Kindly give us a chance to deliver your product soon. thank you for your understanding.

    Question : [Re] Inquiry related delivery from All****

    I have numerous exchanges for this failed delivery and it is outrageous that the delivery date is delayed more than 3 weeks. I did not even know if the items can be sent out this week and who knows, it is another empty wait.
    Since you have given your words and honour that you will send my order to me this week, I will wait till this Saturday.
    We can both be professional and agreed that the money must be refunded to me when nothing is delivered by then.

    Answer : [Re] Inquiry related delivery from All****

    Hi dear, No worries , you will receive your item by tom or within this week. thank you for patiently waiting.

    Question : [Re] Inquiry related delivery from All****

    Today is Monday, u did not receive the diaper which you rest assured and promised to deliver last week. Pls refund my money as agreed.

    Answer : [Re] Inquiry related delivery from All****

    Today is Monday, i did not receive the diaper which you rest assured and promised to deliver last week. Pls refund my money as agreed.

    Question : [Re] Inquiry related delivery from All****

    Hi dear, we are sorry for what may has caused you. this has been prioritised to the team. apologies for the delay . However, your request to refund will be forwarded to the team. we will update to you ASAP . thank you!

    Answer : [Re] Inquiry related delivery from All****

    Hi Peekapoo.. how's the refund ? Pls update.

    Question : [Re] Inquiry related delivery from All****

    Hi dear,

    This has been added to deliver within this week . Kindly allow more time to received your order. Rest assured that it will reach you by tom or before weekend.

    Thank you for your patience.

  • Question : Inquiry related delivery from hea****May 16, 2019

    Where are my wet wipes??? Has been 2 months and still no news of my wet wipes??

    Answer : [Re] Inquiry related delivery from hea****

    Hi Dear,

    We understand were your coming from, we apologies if we were not able to send your wet wipes on the timely manner we understand you just want to make sure you will receive what you have paid for,

    For your reference tracking number : NVSGPKPSG000000154.

    Thank you for your understanding and support

    Question : [Re] Inquiry related delivery from hea****

    Lousy service. Need me to enquiry on every of your post before will reply to me. After 2 mths then willing to send me the wrong items???? Need me to keep on chasing you. Say need to investigate then investigate for 2 weeks items still not yet received.

    Answer : [Re] Inquiry related delivery from hea****

    Tracking using what website???

    Question : [Re] Inquiry related delivery from hea****

    Hi dear,

    Here is the web site to ninja van:

    https://packs.ninjavan.co/?gclid=Cj0KCQjwt_nmBRD0ARIsAJYs6o3nkBDIk3PhKyTTvFMFNgXbZKMpQwJqFXdVtfdWOiaQpbwg0AnZQZIaAiVEEALw_wcB

    Thank you

  • Question : Inquiry for the item from nat****Apr 08, 2019

+View all Notice, FAQ, Q&A >>
[Apply Qoo10 Cart Coupon] ⚡BLACK FRIDAY⚡ Pee-Ka-Poo Classic Diapers Carton Sale | Rashes FREE
[Apply Qoo10 Cart Coupon] ⚡BLACK FRIDAY⚡ Pee-Ka-Poo Classic Diapers Carton Sale | Rashes FREE
Item Q&A
  • Question : Inquiry for the item from hel****Nov 28, 2019

    Hihi if I buy this, is it possible to get 1 pack of M size pull up pants and 15 packs taped L diapers?

    Answer : [Re] Inquiry for the item from hel****

    Hi Dear you need to choose it 4 packs in a size currenlty our L taped diapers under pre order,Thank You!

  • Question : Inquiry for the item from new****Oct 02, 2019

    Dear seller, may I know how you get the original price of $94.80 in the advertisement photo? Is it pull-up pants $7.90 X12 = $94.80? Now the price is slashed to $50.90 but this is only for Taped diapers? I agree with the previous customer that this is false advertising because if I select the Pull-up pants, I need to pay $62.80!

    Answer : [Re] Inquiry for the item from new****

    Hi Dear could try again to purchase the item?

    Question : [Re] Inquiry for the item from new****

    There's still no change. Stil 62.80

    Answer : [Re] Inquiry for the item from new****

    Hi good morning dear thats the price of pullup pants! The price shown on above is price for taped diaper,Thank You!

    Question : [Re] Inquiry for the item from new****

    Then why you put original price is $94.80? If $50.90 is for Taped diapers, then original price should be $4.90X12 = $58.80, not $94.80. Pls look at your own advertisement. Are you trying to scam customers who can't do math? So dishonest.

    Answer : [Re] Inquiry for the item from new****

    Hi dear, the retail price of 12pcs pullup pants is 7.90 there is price different for our taped diaper and pullup pants, there is nno wrong calculation in our advertisement kindly take a look at our offcial site for our retail price!

    Question : [Re] Inquiry for the item from new****

    Oh my, you still don't understand what's going on. For 12 packets of 12 pieces Pull-up pants, retail price cost 7.90X12 = 94.80.
    For 12 packets of 12 pieces Taped diapers, retail price cost 4.90X12 = 58.80.
    But in your advertisement, you slash 94.80 to become 50.90 and then tell me that 50.90 is only for Taped diapers! You should slash 58.80 to become 50.90, not slash 94.80 to become 50.90. You make the advertisement like try to make it look very cheap but it's actually not cheaper by a lot. Isn't it false advertising?

    Answer : [Re] Inquiry for the item from new****

    Hi dear first of all we are sorry if our banner is confusing we actually need to convey it in a small space it given every promotion that we came up with benefits our customers differently and all the prices are stated clearly for our customers to decide if they want to purchase or they don’t. We also following all the advertisement policy and all our advertisement are approved by qoo10 to publish. You still can view all our retail prices at our official site for get a clear view,Thank you for your kind understanding!

  • Question : Inquiry for the item from juz****Sep 12, 2019

    It states taped/pants at $50.90 but when I selected XL pants, the price is not $50.90. Please check.

    Answer : [Re] Inquiry for the item from juz****

    Hi Dear can you try again, we are fix the lisitngs

    Question : [Re] Inquiry for the item from juz****

    It still reflects $62.80 instead of $50.90. Not the price as advertised.

    Answer : [Re] Inquiry for the item from juz****

    Hi Dear,

    May i request to you a screen shot on the said $62.80 for verification purposes .

    Thank you

    Question : [Re] Inquiry for the item from juz****

    Have a look when I select XL pants. It’s not the same as advertised.

    Answer : [Re] Inquiry for the item from juz****

    Hi Dear,

    Good day!As per Team you are choosing a pull up pants item and it is more expensive than taped diaper .

    If you choose taped diapers it will be 50.90

    Normally price for pull up pants is $7.90

    Thank you

    Question : [Re] Inquiry for the item from juz****

    Then you’re falsely advertising your promotion. The image states taped/pants. So pants should also be the same price as taped.

    Answer : [Re] Inquiry for the item from juz****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from Jac****Sep 02, 2019

    Hi Seller,

    Option item no. 05. 6 x 12 Pcs Pack Crawler (Medium) 6kg to 11kg is Pull up pants or Taped diapers??

    Thanks.

    Answer : [Re] Inquiry for the item from Jac****

    Hi dear,

    you ordered 6 x 12pcs Medium pull up pants and 6 x 12pcs large taped diapers

    Question : [Re] Inquiry for the item from Jac****

    But received the 6 x 12pcs medium taped diapers instead of 6 x 12pcs Medium pull up pants. Kindly advise the wrong items. Thanks.

    Answer : [Re] Inquiry for the item from Jac****

    Kindly reply.

    Question : [Re] Inquiry for the item from Jac****

    My baby already can’t fit to the M size taped diapers, please provide the correct items ordered ( M size pull up pants).

    Answer : [Re] Inquiry for the item from Jac****

    HI Dear ,

    We will arrange the exchange and pick up of the wrong items and we will deliver the right items. Total items to exchange : 6 x 12 pcs medium tape - 6 x 12 pcs medium pants.

    Question : [Re] Inquiry for the item from Jac****

    Hi Seller,

    Thanks for the reply. Please update the date of delivery and exchange for me to arrange. thank you.

    Answer : [Re] Inquiry for the item from Jac****

    Hi Dear our delivery normally takes 1-3 working days

    Question : [Re] Inquiry for the item from Jac****

    Ok, thanks. Please call me if can't get me.

    Answer : [Re] Inquiry for the item from Jac****

    sure, thanks for your patience

    Question : [Re] Inquiry for the item from Jac****

    Hi Seller,

    Received the correct items with thanks.
    Passed the wrong items to courier, but he said that didn't received any order for collect the items so he can't take. Now the wrong items still with me.

    Answer : [Re] Inquiry for the item from Jac****

    Hi Good Morning dear, thanks to notify us we already arrangge courier for pickup the wrong items, Thank You!

    Question : [Re] Inquiry for the item from Jac****

    Hi, sorry for late inform. Please avoid today for pick up due to i wont at home. The rest of date can pick up anytime. thanks.

    Answer : [Re] Inquiry for the item from Jac****

    Hi Dear our delivery person will give a calback to you before reach,Thank You!

  • Question : Inquiry related return and exchange from mar****Sep 03, 2019

[Giant 2 Carton Sale]Special Hero Bundle | FREE 24 Taped Diapers | Permasorp Core Absorbs 3x Faster
[Giant 2 Carton Sale]Special Hero Bundle | FREE 24 Taped Diapers | Permasorp Core Absorbs 3x Faster
Item Q&A
  • Question : Inquiry related delivery from eri****Nov 25, 2019

    Order not yet deliver to me

    Answer : [Re] Inquiry related delivery from eri****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from Jes****Nov 11, 2019

  • Question : Inquiry for the item from koh****Nov 09, 2019

  • Question : Inquiry for the item from seo****Sep 15, 2019

    Hi, what does it means by 2 carton sale? 1 carton has 2 or 4 packs? As the option put first 2 pack and next 2 pack. Meaning total of 4 packs only for 2 carton? When will size L come?

    Answer : [Re] Inquiry for the item from seo****

    Hi Dear,

    Good Morning, Thank you for the interest on our product .

    It is consist of :

    2x 80pcs taped diaper
    2x 80pcs Taped diaper

    or

    2 x 50Pcs Pull Up Pants
    2 x 50Pcs Pull Up Pants

    Total of 4 packs , Let me verify L size on Taped diaper if we do still have stocks .

    Thank you

  • Question : Inquiry related return and exchange from hel****Aug 04, 2019

+View all Notice, FAQ, Q&A >>
[20%off Bundle of 3+1] Mix and Match / Pee-Ka-Poo / Singapore No.1 Premium Diapers / peekapoo
[20%off Bundle of 3+1] Mix and Match / Pee-Ka-Poo / Singapore No.1 Premium Diapers / peekapoo
Item Q&A
  • Question : Inquiry for the item from nik****Nov 24, 2019

    Hi, how long do we wait for the preorder items to be delivered?

    Answer : [Re] Inquiry for the item from nik****

    Hi Dear,


    Good Day!Delivery will starts within this week.

    Thank you

    Question : [Re] Inquiry for the item from nik****

    Have placed my order, thank u very much.

    Answer : [Re] Inquiry for the item from nik****

    Thank you, dear..

  • Question : Inquiry for the item from sma****Nov 09, 2019

    What’s the difference between NB and sleeper size?

    Answer : [Re] Inquiry for the item from sma****

    Hi Dear,

    Good Day!Thank you for your interest on our product. It fits on New Born sizes 5kg and for the Sleeper sizes 4-8kg, It differce on the weight sizes for babys.

    Thank you

  • Question : Inquiry related delivery from xia****Oct 18, 2019

    Hi. Can get pee ka poo in msia? Or is there any delivery to msia?

    Answer : [Re] Inquiry related delivery from xia****

    Hi Dear currently we are not deivering to Malaysia! Thank You

  • Question : Inquiry related return and exchange from lyn****Oct 15, 2019

  • Question : Inquiry for the item from lim****Sep 12, 2019

    Hi! Is there any available stock for L (tape / pull up pants) diaper?

    Answer : [Re] Inquiry for the item from lim****

    Hi Dear currently its out of stock, stay tuned for more updates!

    Question : [Re] Inquiry for the item from lim****

    Hi, I ordered L tape for my son who weighs 10.6kg. But there’s poo and pee leakages. Is there anything I missed out noting?

    Answer : [Re] Inquiry for the item from lim****

    Hi Dear,

    Good Morning , Sorry for the late reply. Thank you for reaching out on us . Usually when that happens, it is because the diaper wasn't worn properly. Pee-Ka-Poo diapers come with an extended aistline, so you’ll need to wear it higher and this problem should be resolved.

    Thank you.

    Question : [Re] Inquiry for the item from lim****

    Hi, no matter how high we wore the diaper, it is either leaking from the front top or the sides. Is it because of wrong sizing?

    Answer : [Re] Inquiry for the item from lim****

    Hi Dear we suspect that the baby on size transition, you can try M taped and monitor whether there is leakage or not, Thank You!

    Question : [Re] Inquiry for the item from lim****

    Can we exchange a pack of L tape with M tape with you?

    Answer : [Re] Inquiry for the item from lim****

    Hi Good Morning dear you can exchange the diapers at our Jurong Warehouse,For Jurong Warehouse, it is located at 48 Toh Guan Road East, Enterprise Hub, #08-139, S608586.Our Jurong Warehouse is open from Mondays to Fridays, 10am to 5pm, excluding weekends and public holidays.Please book an appointment slot with us via Whatsapp at 8766 7925 and let us know which location will you be dropping by so that we can prepare your item exchange beforehand, Thank You!

    Question : [Re] Inquiry for the item from lim****

    Oh dear, it’s too far for me. I leave in the east. I will order another packet of M size then. Thank you for taking the time off to answer my questions.

    Answer : [Re] Inquiry for the item from lim****

    Thanks dear!

+View all Notice, FAQ, Q&A >>
[PKP Carton Launch Sales] 1 Carton of 12pcs Travel pack Pull up pants|New Packaging|Free Shipping
[PKP Carton Launch Sales] 1 Carton of 12pcs Travel pack Pull up pants|New Packaging|Free Shipping
Item Q&A
  • Question : Inquiry for the item from fen****Nov 19, 2019

    Hi! When will sizeM PuP be restocked for this 12x12pcs pack? Thanks!

    Answer : [Re] Inquiry for the item from fen****

    Hi Dear it will be restock by first week of December,Thank You!

    Question : [Re] Inquiry for the item from fen****

    Thank you!

    Answer : [Re] Inquiry for the item from fen****

    you are welcome!

  • Question : Inquiry related return and exchange from cin****Oct 25, 2019

    Hi, can I change to a smaller size if it is unopened and within 3 mths from purchase? Thanks

    Answer : [Re] Inquiry related return and exchange from cin****

    Hi Dear sure you can come down to our Jurong warehouse and exchange the diapers, Thank You!

    Question : [Re] Inquiry related return and exchange from cin****

    Thanks!

    Answer : [Re] Inquiry related return and exchange from cin****

    Can I have your Jurong warehouse address and opening hours?

    Question : [Re] Inquiry related return and exchange from cin****

    Sure dear, For Jurong Warehouse, it is located at 48 Toh Guan Road East, Enterprise Hub, #08-139, S608586.
    Our Jurong Warehouse is open from Mondays to Fridays, 10am to 5pm, excluding weekends and public holidays.

    Thank you

    Answer : [Re] Inquiry related return and exchange from cin****

    Thanks alot!

    Question : [Re] Inquiry related return and exchange from cin****

    You're welcome, dear!

  • Question : Inquiry for the item from fen****Aug 21, 2019

    No more $46.80 pricing?

    Answer : [Re] Inquiry for the item from fen****

    curently its our retail price

  • Question : Inquiry for the item from emm****Aug 16, 2019

  • Question : Inquiry for the item from sno****Aug 14, 2019

    Hi seller, when will you be restocking pull up pants size XL?

    Answer : [Re] Inquiry for the item from sno****

    Hi Dear, we already restocked the pullup pants, kindly take a look, Thank You!

    Question : [Re] Inquiry for the item from sno****

    Hi thank you for the speedy reply. I checked all your listings, the XL option for pull up pants all indicate sold out. Perhaps provide me the exact listing and I can select from there.

    Answer : [Re] Inquiry for the item from sno****

    Hi, I have found the listing and just placed an order. All’s good now. Thanks!

    Question : [Re] Inquiry for the item from sno****

    Thank You Ms!

+View all Notice, FAQ, Q&A >>
11.11 70% off Peekapoo National Baby Basic Hygiene Set | 80pcs Honeysuckle Wet Wipes
11.11 70% off Peekapoo National Baby Basic Hygiene Set | 80pcs Honeysuckle Wet Wipes
Item Q&A
  • Question : Inquiry from jes****Nov 11, 2019

    Hi seller,

    Shipping for Qx above 60 free shipping. I bought about 60 why is there $2 shipping added at the payment page.

    Regards
    Jessy

    Answer : [Re] Inquiry from jes****


    Hi dear,

    Because qxquick is charge by distance. Qoo10 system let seller sponsor $2.99 and those exceed $2.99 (distance) will charge to customer.

  • Question : Inquiry for the item from sky****Oct 08, 2019

    Hi... u advertised 10.10 promo $2.70 per pack. But after calculating $76.80÷24=$3.20 per pack instead.

    Answer : [Re] Inquiry for the item from sky****

    Hi Dear do you choose which combo is it the 24 pcs one?

    Question : [Re] Inquiry for the item from sky****

    Yes

    Answer : [Re] Inquiry for the item from sky****

    Yes

    Question : [Re] Inquiry for the item from sky****

    Hi Dear can you screenshot and send us your cartlist?

    Answer : [Re] Inquiry for the item from sky****

    .

    Question : [Re] Inquiry for the item from sky****

    Hi Dear now you can purchase it in correct price earlier there is some technical glitch,Thank you!

    Answer : [Re] Inquiry for the item from sky****

    Thanks

    Question : [Re] Inquiry for the item from sky****

    you are welcome dear!

  • Question : Inquiry for the item from hea****Sep 14, 2019

    What is the thickness of your wet wipes? In gsm?

    Answer : [Re] Inquiry for the item from hea****

    Hi Dear,

    Our wet wipes has 50gsm..

    Thank you

  • Question : Inquiry from 262****Jul 24, 2019

  • Question : Inquiry for the item from Rea****Mar 18, 2019

    Hi seller I want to buy the bamboo dry wipes. But couldn't find just the bamboo dry wipes option.

    Answer : [Re] Inquiry for the item from Rea****

    Hello Dear ,

    No worries , we have an upcoming listing just for you! Just check us back tomorrow!

    Question : [Re] Inquiry for the item from Rea****

    I want order dry wipes

    Answer : [Re] Inquiry for the item from Rea****

    Currently, we have unbleached bamboo dry tissue, dear.

    Question : [Re] Inquiry for the item from Rea****

    Where ?

    Answer : [Re] Inquiry for the item from Rea****

    See this link, dear.

    https://peekapoo.com/collections/wipes/products/bamboo-fibre-dry-wipes-unbleached

+View all Notice, FAQ, Q&A >>
Qoo10 x Pee-Ka-Poo 11.11 Double Wonder Sale / Buy more SAVE more / peekapoo
Qoo10 x Pee-Ka-Poo 11.11 Double Wonder Sale / Buy more SAVE more / peekapoo
Item Q&A
  • Question : Inquiry for the item from nat****Nov 07, 2019

    Can I check if buy 10 packs means 10x12=120+60free =160 total correct?

    Answer : [Re] Inquiry for the item from nat****

    Hi Dear, its 8 x50 pcs pullup up pants!

    Question : [Re] Inquiry for the item from nat****

    But your option states it's 12pcs pack. It's misleading.

    Answer : [Re] Inquiry for the item from nat****


    Hi dear,

    Sorry for the inconvience caused.

    My new colleague not familiar with our listing and he replied wrongly on this.

    This listing stated that 10 x 12pcs XL pull up pants and free extra (5 x 12pcs =60pcs ). total is 15 x 12pcs XL Pull up Pants.

Nov Qoo10 x Peekapoo 11.11 Baby Travel Essential Set (First 50customers only) | peekapoo rashes free
Nov Qoo10 x Peekapoo 11.11 Baby Travel Essential Set (First 50customers only) | peekapoo rashes free
Item Q&A
  • Question : Inquiry for the item from sha****Nov 06, 2019

    Hihi

    Answer : [Re] Inquiry for the item from sha****


    Hi pigu

  • Question : Inquiry for the item from sha****Nov 06, 2019

    Hiihi

    Answer : [Re] Inquiry for the item from sha****

    Hi Dear how can I help you?

  • Question : Inquiry related delivery from ych****Oct 19, 2019

    How do I opt for self collection?

    Answer : [Re] Inquiry related delivery from ych****

    Hi Dear,

    Good Afternoon!Thank you for your interest on our product . There is an option for " Store pick up" dear.

    Thank you

  • Question : Inquiry for the item from mil****Jun 14, 2019

  • Question : Inquiry for the item from she****Jun 12, 2019

[Nov Pee-Ka-Poo x Qoo10 Flash Sale] 108pcs + Free 36pcs = 144pcs | 3rd Gen Premium peekapoo Diapers
[Nov Pee-Ka-Poo x Qoo10 Flash Sale] 108pcs + Free 36pcs = 144pcs | 3rd Gen Premium peekapoo Diapers
Item Q&A
  • Question : Inquiry for the item from mar****Nov 03, 2019

    Hi size L is still out of stock?

    Answer : [Re] Inquiry for the item from mar****

    Hi Dear,

    Good Day!Thank you for your interest on our product . the 12 pcs Large taped diapers is out of stocks .

    Thank you

    Question : [Re] Inquiry for the item from mar****

    When will it be restocked?

    Answer : [Re] Inquiry for the item from mar****

    Hi dear,

    Stay tuned for the update . we do not have an update yet when it will be arrived .

    thank you for your patience.

    Question : [Re] Inquiry for the item from mar****

    Ok do let me know it’s restocked thanks.

    Answer : [Re] Inquiry for the item from mar****

    thank you for your patience

[LAST 2 DAYS PROMO] Bundle of 6 x 80pcs Honeysuckle Extract Wet Wipes FREE 10 X 10PCS Wet Wipes
[LAST 2 DAYS PROMO] Bundle of 6 x 80pcs Honeysuckle Extract Wet Wipes FREE 10 X 10PCS Wet Wipes
Item Q&A
  • Question : Inquiry related delivery from stw****Oct 24, 2019

    Hi. I've already entitled to free shipping by selecting the item of $123.50 but shipping cost for this item is not.
    Can this shipping cost be waived?
    3rd time purchase already. Appreciate prompt reply as I'll make the order asap by today Thanks.

    Answer : [Re] Inquiry related delivery from stw****

    Hi Good Morning dear kindly screenshot and send us your cart list for further verification, Thank You!

    Question : [Re] Inquiry related delivery from stw****

    Pls refer to cart 130264692, I've made the order, pls send out today so I can get it by end of tml. Thanks.

    Answer : [Re] Inquiry related delivery from stw****

    Hi Dear normaly our delivery takes 1-3 working days,Thank You!

    Question : [Re] Inquiry related delivery from stw****

    what about my query earlier on delivery fee of 1.99?

    Answer : [Re] Inquiry related delivery from stw****

    Hi Dear different listing have different requiremnt and shipping charges not credit for us it credited to qexpress,Thank You!

  • Question : Inquiry for the item from yan****Oct 05, 2019

    Hi seller, how thick is the wipe?

    Answer : [Re] Inquiry for the item from yan****

    Hi Dear,

    Good Morning, Sorry for the late reply. Thank yo for your enquiry . The thickness on wet wipes has 10 pcs and 80 pcs with Honey Suckle Extra .

    Thank you

  • Question : Inquiry for the item from sal****Sep 16, 2018

    Does this comes with cap? Also is the pickup available at Northpoint Bizhub instead of bugis area?

    Answer : [Re] Inquiry for the item from sal****

    Hi,

    The 10pcs wet wipes do not have a cap. For pickups at northpoint bizhub, it is ONLY available mondays, wednesdays and fridays from 2-6pm. If you would like to collect it there, please let us know when you have placed your order so that we can give you the contact number of our warehouse personnel.

  • Question : Inquiry for the item from Oce****May 25, 2018

    Are your wet wipes suitable to use for baby hands and mouth?

    Answer : [Re] Inquiry for the item from Oce****

    Hi,

    Yes they are suitable as they are non-toxic and naturally antibacterial :)

    Best Regards,
    Isabelle
    Pee-Ka-Poo CS

  • Question : Inquiry related delivery from Bac****Apr 13, 2018

    Hi seller, pls kindly consider making this product item available for QPrime shipping. I'm sure u will have more sales, competitive to Jeju wipes ( flat shipping rates) and I'll switch from Jeju to yr company and share among my mummy groups. Do hope to hear back from u with favourable news

    Answer : [Re] Inquiry related delivery from Bac****

    Hi,

    Apologise for the late reply. We will take it into consideration.

    Best Regards,
    Isabelle
    Pee-Ka-Poo CS

+View all Notice, FAQ, Q&A >>
[Last 2 days FLASH DEAL] BUY 1 FREE1 Starter Kit / Trial Travel / baby shower gift /peekapoo
[Last 2 days FLASH DEAL] BUY 1 FREE1 Starter Kit / Trial Travel / baby shower gift /peekapoo
Item Q&A
  • Question : Inquiry for the item from jea****Oct 17, 2019

    Hi! Is the additional 12 pcs pack size L tape or pants?

    Answer : [Re] Inquiry for the item from jea****

    Hi Dear its taped diaper and you can choose the size!

  • Question : Inquiry related delivery from jen****Sep 23, 2019

  • Question : Inquiry for the item from fra****Jul 04, 2019

    Hello,
    Do you have a starter kit with pants diapers XL size?

    Answer : [Re] Inquiry for the item from fra****

    Hi Dear, currently our pullup pants are out of stock, we are on the process for restocking, Stay tuned for the updates, Thank You

  • Question : Inquiry for the item from dea****Jul 04, 2019

    Buy 1+1 starter kit is free 1 set ?

    Answer : [Re] Inquiry for the item from dea****

    Hi Dear, yes our buy 1+1 kit you will receive 2 kits totally, Thank You

  • Question : Inquiry for the item from lyc****Jun 13, 2019

+View all Notice, FAQ, Q&A >>
Pee-Ka-Poo Diapers 12Pcs NewBorn Size Taped Diapers Travel/Trial Pack | Fast Absorption Super Thin
Pee-Ka-Poo Diapers 12Pcs NewBorn Size Taped Diapers Travel/Trial Pack | Fast Absorption Super Thin
Item Q&A
  • Question : Inquiry related delivery from kan****Oct 10, 2019

    Hello, if I intend to get the NB and Small trial pack, can it be under the same shipping method and fee?

    Answer : [Re] Inquiry related delivery from kan****

    Hi Dear we cannot combine both orders in a single delivert, delivery charges normally different depend on the weight of the parcel, Thank You!

Goodbye To Traditional Diaper Problems | Latest Diaper Technology | Saves You More Money
Goodbye To Traditional Diaper Problems | Latest Diaper Technology | Saves You More Money
Item Q&A
  • Question : Inquiry related return and exchange from the****Sep 25, 2019

  • Question : Inquiry for the item from 235****Jul 09, 2019

    Hi i am trying to get the pull up pants but always not able to find any post on it; can you advise

    Answer : [Re] Inquiry for the item from 235****

    Hi Dear, currently our pullup pants are out of stock, stay tune for the updated regarding pullup pants restock, Thank You

  • Question : Inquiry for the item from ela****Jun 13, 2019

    hi. do u just sell the trial pack for pull up pants size xl??

    Answer : [Re] Inquiry for the item from ela****

    Dear Valued Customer,
    Currenty our pullup pants are out of stock
    Thank you

    Regards,
    Pee-Ka-Poo CS

  • Question : Inquiry for the item from 4mf****Apr 30, 2019

  • Question : Inquiry for the item from jjg****Mar 10, 2019

    Hi does this product come with pull up pants?

    Answer : [Re] Inquiry for the item from jjg****

    Hi dear,

    Can i have your order number please ?

[Sept New Launch 39% off Cutlery Set] Natural Bamboo Fibre | Ecofriendly |Special For kid and Babies
[Sept New Launch 39% off Cutlery Set] Natural Bamboo Fibre | Ecofriendly |Special For kid and Babies
Item Q&A
  • Question : Inquiry for the item from qix****Sep 24, 2019

    is there any packaging for this to give as gift at $14.90?

    Answer : [Re] Inquiry for the item from qix****

    Hi Dear this cutlery set come up with a nice packaging that suitable for gift, Thank You!

Pee-Ka-Poo Diapers 80 Piece Pack Large Size Fast Absorption Super Thin Soft Super Dry No Leakage
Pee-Ka-Poo Diapers 80 Piece Pack Large Size Fast Absorption Super Thin Soft Super Dry No Leakage
Item Q&A
  • Question : Inquiry for the item from 235****Jul 10, 2019

    pls advise when the pull up pants in stock?

    Answer : [Re] Inquiry for the item from 235****

    Hi Dear, we are unable to specify the restock date as we have redesigned our diaper packaging and it may take some time to reproduce the diapers. We are looking at august however its not being confirmed.Thank You

    Question : [Re] Inquiry for the item from 235****

    is it available? saw from your official website can order there, how about this platform?

    Answer : [Re] Inquiry for the item from 235****

    Hi Dear our Pullup pants are unavailable right now, stay tuned for more updates, Thank You

  • Question : Inquiry related return and exchange from nao****Feb 14, 2019

    Hi,

    Wrong item sent. I ordered 2 packs of 80 pcs, 2 packs of 12 pcs arrived instead. Please send correct items immediately.

    Answer : [Re] Inquiry related return and exchange from nao****

    Do expedite. Need the diapers urgently.

    Question : [Re] Inquiry related return and exchange from nao****

    Hi Dear ,
    Apologies for this inconvenience. Let me make sure you will receive the right items you have paid for and arrange to pick up the wrong one..

    Answer : [Re] Inquiry related return and exchange from nao****

    Do expedite and update ASAP. Thanks.

    Question : [Re] Inquiry related return and exchange from nao****

    When will the correct order of diapers be sent? Kindly respond. Thanks.

    Answer : [Re] Inquiry related return and exchange from nao****

    Hi dear,

    Apologies for that.

    You should receive 2 x 80pcs large taped diapers not 2 x 12pcs large.

    We will redelivery to you within 3-5 working days.

    Thanks for your support and kind patience.


    System message: Status changed from Processing to Completed.
    (Feb 21, 2019 14:37)

  • Question : Inquiry related delivery from kri****Jan 05, 2019

  • Question : Inquiry related delivery from chi****Dec 13, 2018

    Hi, do I have to pick up the diaper strictly one day after purchase?

    Answer : [Re] Inquiry related delivery from chi****

    Hi dear,



    You bought it under store pick up right? can we have your order number please ?



    We can arrange the parcel before you come.

    .
    (Dec 14, 2018 08:55)

    Question : [Re] Inquiry related delivery from chi****

    Hi my order number is 285847342. The pick up voucher from Qoo10 states that I have to collect it by today. However, if I were to collect it later, for instance, next weekend, is that fine?

    Answer : [Re] Inquiry related delivery from chi****

    Hi dear,



    You can collect it next week too. No worry.

    .
    (Dec 17, 2018 09:21)

  • Question : Inquiry related delivery from hea****Nov 17, 2018

    My order number 283413466. Why has my pickup vouchee expired. Normally is 1 month from buying date then will expire? Why will expired so fast? Only valid for 2 days? No indication at all? What is this?

    Answer : [Re] Inquiry related delivery from hea****

    Already answered inquiry. If you have another any question, please contact to us.