Secret Inquiry

Hi Dear could you give us your order ID?

Hi dear,

Your order is under preorder.
Stock will reach by this weekend.
We will deliver to customer by next week

1st Pack:4)80pcs L Taped Diaper-9kg to 14kg(Preorder)
2nd Pack:4)80pcs L Taped Diaper-9kg to 14kg(Preorder)
11.11 Special Bundle:7)3x12pcs Large Pull Up Pants - 9kg to 14kg
Flash Sale:06. NONE

Thank you.

Hi dear,

Do you mind to provide your order number ?

Secret Inquiry

Hi Good Morning dear could you send us the screenshot of the items you would like to order,Thanks In Advance!

Hi Dear,

Good Morning, Thank you for your interest on our product . We do have carton : Pee-Ka-Poo Mix and Match 5 Packs of diapers FREE 36pcs diapers | Buy more SAVE MORE | peekapoo .
we only have XXL For 15 - 25kg only.

Thanks

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Hi Dear,

This has been forwarded to our dept. we will give you an update soon.

Thank you

Secret Inquiry

Hi Dear this bundle sale will include 80 pcs x 4 packs, Thank You!

Hi Dear,

Good Day!Thanks for your interest on our product. May i know which bundle promo are you referring to?

Kindly give us a message to best assist you.

Thank you

Which picture you are referring to?

Hi, please reply

Hi dear,

There is the possibility that your baby is in the midst of transiting sizes that causes the leakage.

You may want to let your baby try on a size bigger or smaller than the current size that he or she is wearing.

Sure, you can. May I please have the order number as well as the new diaper size?

.
(Feb 22, 2019 09:46)

Hi, can I please have the order number?

Dear Valued Customer,

Currently we don't have xxl taped. Only have xxl pull up pants.
But we will consider to manufacture xxl taped too in the future. please check out store from time to time.

Thank you

Regards,
Pee-Ka-Poo

Hi,
Our apologies for not receiving it yet . We just received the stocks later last week and already sending out our out of stocks item.
We ask for your utmost patience.

Hi dear,



Do you mind to provide us your order number please ?

.
(Feb 18, 2019 10:05)

Secret Inquiry

Hi dear,







Our outsourcing courier service having holiday till 10 FEB.







It will reach you next week.







Sorry for the inconvenience caused.







Thanks for your kind patience.



.
(Feb 18, 2019 10:09)

Hi dear,



Our starter pack including

12pcs diapers

80pcs wet wipes

70pcs dry wipes

50ml shampoo



thanks for your support

.
(Feb 18, 2019 10:17)

Secret Inquiry

yes, dear. You can get another pack.



You can choose you want shampoo, diapers/pants, wet wipes

.
(Dec 21, 2018 13:45)

Hi dear,



Buy 1 free 1 mean you buy 1x80pcs taped diapers/50pcs pull up pants will free 1x 12pcs taped diapers/pull up pants.

.
(Dec 13, 2018 12:59)

Secret Inquiry

Hi,

Depending on the batch, the expiry of our diapers are in 2020/2021

Hi,

Our products are manufactured using materials from Japan, assembled in China under strict quality standards and tested/approved in Singapore.

Hi, 9.90 is the promotional price for a limited time only and the promotion may have run out already. Do check back frequently for our promotions :)

Best Regards,
Isabelle
Pee-Ka-Poo CS

Hi,

Yes the wipes are suitable for newborn as they are natural and non-toxic. Our dry wipes are soft, while our wet wipes are mild and gentle on the skin, yet both are qute durable. Bamboo is also naturally antibacterial so it is good for cleaning up messes :)

Best Regards,
Isabelle
Pee-Ka-Poo CS

Secret Inquiry

Hi,

The promotion has not started yet, do check back for the promotional price.

Best Regards,
Isabelle
Pee-Ka-Poo CS

Secret Inquiry

Hi,

You can purchase our dry wipes from our website here https://peekapoo.com/collections/products/products/bamboo-fibre-dry-wipes-unbleached

Best Regards,
Isabelle
Pee-Ka-Poo CS

Hi,

Promotions are limited-time only, do check back from time to time to see our on-going promotions.

Best Regards,
Isabelle
Pee-Ka-Poo CS

Hi,

Yes the diapers in the 2nd and 3rd set will also be 12 pcs.

Best Regards,
Isabelle
Pee-Ka-Poo CS

Hi,

This set contains 12 pcs diapers, 80pcs wet wipes and dry wipes :)

Best Regards,
Isabelle
Pee-Ka-Poo CS

Hi Dear,

Good Day!Thank you fo your interest. XL and L sizes on pull up pants is still out of stocks..:( Please stay tuned for the update..

Thank you

Hi Dear,

Good day!Thank you for your interest . For 5 packtes of 80 pcs , yes it's 400 pcs diaper.

Feel free to give us a message and we're glad to assist you!

Thank you

We are unable to specify the restock date as we have redesigned our diaper packaging and it may take some time to reproduce the diapers. We are looking at august however its not being confirmed.

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Hi dear, thank you for reaching out on us. Just to verify can you send me a screen shot of the promo ?thank you!

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Hi dear ,

You can do it. You need to write the note in the mix and match there.

Can I please have the order number?

Secret Inquiry

Secret Inquiry

Can you please provide the order number?

Can you please provide the order number?
(2019/02/27 14:12)

Apologies for the delay ,There was just changes for the delivery as we have logistics transition from and our team is already doing a recovery delivery . expect your items within the next 2-3 working days.We hope for your kind understanding and patience.

We apologuze for the delay of delivery. This is very rare, dear. I will make a follow up on this and assure you that this will be delivered as soon as possible. Your patience and understanding is high;y appreciated. Thanks!

Secret Inquiry

Hi, that would be 37 packs of 12pcs diapers.

Hi, sorry to hear that you haven't received it yet. Can you please provide me the order number?

Hi, sorry for the delayed response. Let me check on your order and give you feedback as soon as possible. I'll get back to you on this.

Secret Inquiry

Secret Inquiry

Hello , this has been excalated last week for the delivery of your missing items. Apologies again for the inconvenience .

Hi dear,



Yes you can do it

.
(Feb 18, 2019 10:05)

Hi dear,



Sorry for the inconvenience caused.



Due to festive season, we just back to work on monday.



Kindly provide us the order number so that we able to process the order soonest possible

.
(Feb 18, 2019 10:04)

HI,

We have only batch of diapers with wetness indicator, we are trying to come out with the batch is because we wanna get some response from our customer and get some feedback from customer.

Do you mind to share with us the feedback of diapers with wetness indicator.

We need to take more feedback from customer so we able to improve our product with customer demand.

It's authentic pack, no worry. Thanks for your understanding and support

Hi dear,



Yes. you still can buy it today

.
(Feb 18, 2019 10:17)

Hi dear,

I did not cancel the order. I have not click on the "confirm delivery". Yes, I will bring the 5 packets of diapers to your offcie for exchange to size XL. May i know when is this possible? What is your operating hour? My hubby will pop by next week. What document do you need?

Because of XL taped diapers is out of stock due to over demand. So you can choose preorder or replaced by 12pcs diapers. If you buy 1 x 80pcs diapers (replaced by 7x 12pcs of XL diapers

Secret Inquiry

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HI,



We have only batch of diapers with wetness indicator, we are trying to come out with the batch is because we wanna get some response from our customer and get some feedback from customer.



Do you mind to share with us the feedback of diapers with wetness indicator.



We need to take more feedback from customer so we able to improve our product with customer demand.



It's authentic pack, no worry. Thanks for your understanding and support





HI,

We have only batch of diapers with wetness indicator, we are trying to come out with the batch is because we wanna get some response from our customer and get some feedback from customer.

Do you mind to share with us the feedback of diapers with wetness indicator.

We need to take more feedback from customer so we able to improve our product with customer demand.

It's authentic pack, no worry. Thanks for your understanding and support

(Jan 07, 2019 22:01)

Hi dear,

our diapers does not contain chlorine.

Secret Inquiry

Hi dear. According to Qoo10 rules and regulation, shop coupon or Qoo10 cart coupon is not applicable to those best deal listing(daily deal, group buy and Timesale). This is Qoo10 internal rules. As what they explain to seller is daily deal, group buy and Timesale is the best deal so shop coupon and Qoo10 cart coupon is not applicable from this point of time. Thanks for your support and Happy New Year.

Secret Inquiry

Happy New Year 2019 dear

Secret Inquiry

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Hi dear. You can do it. You can indicate the size/types of diapers you going to mix with in the note(diapers/pants) column when you purchase.

HI dear,

noted and added into delivery list

Secret Inquiry

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Hi dear,

What you mean christmas starter ?

Secret Inquiry

Hi dear,

You can do it.

Kindly let me know if you want to mix it, kindly let us know once the payment is done.

Secret Inquiry

Yes you can exchange it.before you buy it. You can let us know what size you want to mix. We can do for you specially. If you wish to change it after receive the parcel, we will charge for the delivery fee, unless you exchange it in our office. For the sizes between many poko and us, we are not sure. Dear, do you mind to come to our office we can give your baby free sample to let her/him try it. Hope to hear from you soon.

Yes you can do it

HI dear,



Yes we do have the bamboo dry wipes. We are having promotion now with wet wipes.



Please do not hesitate to contact us if you have any questions or concerns.



.
(Dec 11, 2018 09:01)

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Is peekapoo cutting smaller or larger than Goon's L sized tape diaper? Sorry to use another brand as a comparison but it's a really big bag, I really don't want to waste any good diapers! :)

hello
Yes you can . Just put your request on the memo to seller .

Good day, for baby that weighs about 5kg we recommend S size diaper.

This one already on promo, so cannot combine with coupon code.Our apologies.

Hello ,

Apologies for the delay , we just have some minor issue with the transition of our logistics . But everything is good now and expect your items either today Tuesday ,

Apologies for the delay ,There will be a slight changes for the delivery as we have logistics transition from Qprime and our team is already doing a recovery delivery . Please expect your items within 2-3 working days. We hope for your kind understanding

Hello ,

Apologies for the delay ,There was a changes for the delivery as we have logistics transition from Qprime and our team is already doing a recovery delivery . Your items will be delivered today,

Apologies for the delay ,There will be a slight changes for the delivery as we have logistics transition from Qprime and our team is already doing a recovery delivery . Please expect your items today . We hope for your kind understanding

Hello ,

We dont have it at the moment but stay tune, we are planning ot have it early next year…

Secret Inquiry

Hello ,

Sorry if you are having trouble applying it. May i know i you trying to buy a promotional product or just the standard one?

Hello ,
Sorry to keep you waiting. This items have been delivered November 16 . Kindly confirm, Thankyou

Our apologies for the wrong size and will arrange the exchange and pick up too .

Secret Inquiry

Hello,
Apologies for the trouble .Promotional items are not available to purchase with promo codes.The 20% discount is only for standard items

Already answered inquiry. If you have another any question, please contact to us.

Hi, yes we can do that for you. Kindly message this number and provide your new delivery address and inidicate that you arePhoebe Beh . Here is the number+65 9061 7003 and her name is Esther

Apologies for the delay, we just have enountered minor issue with the transition of our logistics but everything has been resolved . This will be either deliver tomorrow or Tuesday

Hello ,

Our group buy is over $50 will be free shipping for that listing. But not for trial pack. It seems that these two items cannot be combine thats why still charge you for the $29.90.

Can we have your order number so we can verify this one ?

Hello,

The qprime logistics just pick up the parcel last Thursday . Please expect the delivery within 2-3 working days

Hi,

Yes, you can mix them just make sure to indicate under memo to seller so we will know

Hello,

Yes, we can do that. Just make sure for future orders you can put at the memo to seller. As for the current order, just provide your order details so we can check them and see if we can mix them up.

Hello…

As we advise the start of sending of the pre order items which is November 2 , we send parcels batch by batch. You items has been pick up by Qprime logistics yesterday from our warehouse. Rest assured that you will receive your items that you have paid for .

Hi,

Regarding delivery, hope you understand that there are a lot of packages to be sent everyday to many customers all across the country, it is hard to coordinate with everyone to ensure that the package appears only at your convenient time. Your understanding is deeply appreciated.
We do call prior in delivery to make sure someone will receive your items too.

Hello,
You can mixed them, just make sure to leave a memo under” memo to seller “ about the request in mixing your order

Hello,

Yes, we do have that promotion right now. Avail now while it last!

Hi Gwen,

Upon checking your order is a pre order item. ( 80 pcs medium ) which the estimated stock arrival will be 2nd week of November.
We can replace your 1x 80 pcs of Medium to 7 packets of 12pcs Medium if you want to. That will gives you extra 4 pcs of diapers as well.

Please let me know your decision in this matter so we can arrange the delivery. Thankyou

Hello,

We do have pants for medium , large and Xl . Its 50 pcs

Secret Inquiry

Hi,

Yes you can mix and match, just let us know in the memo section, but do note that our 80 pcs taped L is on preorder (stated on the listing) as it is out of stock so it will be replaced with 12 pcs packs accordingly unless you would like to wait for stocks.

I want to order but prefer 2S & 2 newborn, if possible

Hi,

There seems to have been an error with the pricing, we are working on fixing it. Thanks for bringing this to our attention.

Hi,

As our 80 pcs Large is out of stock, it means that the 320 pcs will come in 12 pcs packets (27 packets), plus another 24 pcs (2 packets) if you choose to replace.

If you choose to preorder, you will get the 4x80 pcs = 320 pcs, plus your free 24 pcs (2 packets of 12 pcs) at a later date, when the stocks come in.

Secret Inquiry

Hi,

Yes it is the same promo, so you can state in the memo that you would like to mix the sizes :)

Best Regards,
Isabelle
Pee-Ka-Poo CS

Hi,

Yes you can do that :)

Best Regards,
Isabelle
Pee-Ka-Poo CS

Secret Inquiry

Hi,

Since delivery is under Qprime, it will be prepared by us on Monday (weekends are non-working days) and picked up by them on Tuesday.

Best Regards,
Isabelle
Pee-Ka-Poo CS

Secret Inquiry

Hi,

Sure, you may note it in memo/remarks to seller when you place your order so that we can pack accordingly :)

Best Regards,
Isabelle
Pee-Ka-Poo CS

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Hi Dear we havent restock the L Taped diapers stay tuned for the updates!

Hi dear,

We will deliver on 1 st week of oct.

Secret Inquiry

Hi Dear,

Good Day!Thank you for reaching out on us. We recommend to used L pull up pants if the leak doesnt happen . Pull up pants is suitable for 10kg . Yes it should be worn properly to fits babys diaper and avoid on leaking .

Feel free to approach us again for further assistance.

Thank you

Hi Dear we forward this issue to our deparment and we will get back to you soon

Hi Dear,

Good Day! usually when that happends , the diaper wasn't worn properly . may i know what is the weight of your baby? what size of diaper she/he used?

Thank you

Secret Inquiry

hI dear currently we dont have any ongoing promotion for the mentined product, Thank You!

Hi Dear, you can request for trial pack through our official website, Thank You

Hi Dear,

Thank you for the interest on our product. Please be advise that we rant out of stocks for L and XL sizes on Pull up pants .
Please stay tuned for more updates.

Thank you

Secret Inquiry

Hi Dear, currently pullup pants are out of stock and we are on the mid of restocking, stay tune for the updates, Thank You

Hi Dear,

Good Day! As i checked you ordered 3 x 80pcs small taped plus 1 x 12pcs small taped and mystery gift (eye shadow) and there is no gss pack listed on your order ..

Thank you.

Hi Dear, currently out pullup pants are out of stock due to overhelming response, we are now on the mid of restocking, Thank You for your kind patience.

Hi Dear, we have set min purchasement for free shipping and we also have terms and condition for free shipping, may be your puchase didnt fullfill it, Thank You

Secret Inquiry

Hi Dear,

You can do exchange with pants for the Big packs taped as long as it is still unopened. :)

Thank you

Dear Valued Customer,
the mentioned products currently out of stock however, you may purchase the 12pcs travel pull up pants.

Thank you

Regards,
Pee-Ka-Poo CS

Hi Dear,

Good Day! The XXL size pants ar available dear.

Thanks

Hi Dear,

Good day!Thank you for the interest . May i know which promos/options are you referring to?

Kindly give us a message , For your further assistance ,Thank you.

Can I please have the order number?

Hi Dear,

We understand were your coming from, we apologies if we were not able to send your wet wipes on the timely manner we understand you just want to make sure you will receive what you have paid for,

For your reference tracking number : NVSGPKPSG000000154.

Thank you for your understanding and support

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Hi dear, we are sorry for what may has caused you. this has been forwarded to the team . Lets wait for the advise and see what they can do about the compensation request . I hope you can give us a chance to resolve this issue . Thank you for your support and understanding.

Hi dear, We are sorry you did not receive your product as promptly as you expected , we experienced anunsually large number of orders, which dirupted our normal delivery schedule . Again, we apologies for any inconvenience we might have caused and look forward to feeling your future orders in timely manner .
thank you

Secret Inquiry

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We sincerely do apologies for what may has caused you . the team is already working on it and we will be sending your orders within this week, dear.. .Rest assured that you will receive your order soon . thank you for patiently waiting

Which one are you referring to?

Hi dear, Yes for pants L size is not available . thank you!

Hi dear, it is still on going..bubdle of 3 1 x 12 pcs diapers

Can you please send me the screenshot, pelase?

Hi dear, Sure thing, here is the link for XXL 50pcs pack : https://peekapoo.com/collections/diapers-collection/products/pull-up-pants-explorer-xxl-15kg-25kg-50-pieces

Secret Inquiry

Yes, that's correct.

Yes, dear?

Sorry to hear that the 2x80pcs is missing. We'll take note of this and redeliver the missing items. My apologies for what happened.

Hi dear,

Our listing mentioned:
1. 80pcs large (replaced by 7 x 12pcs large)
2. 2 x 12pcs pull up pants OR 2 x 12pcs taped diapers
3. 50pcs pull up pants / 80pcs taped diapers
4. type of diapers/pants you choose : please left the comment here

Hi, dear. We'll try to bring it back. Just check back our site from time to time for any updates. Thanks again and have a good one!

May I know which product you are trying to purchase?

May I know which product you are trying to purchase?
(Mar 04, 2019 19:00)

Siure, can I please have the order number?

Hi, our large diapers are good for babies that weighs 9kg-14kg.

Secret Inquiry

May I know which diaper/s are you referring to?

?

Hi dear,

Yes

Hi, it means that the diaper you are ordering is out of stock that's why it is being offere to be replaced by 12pcs taped diapers.

Dear Valued Customer,

Our materials are sourced from Japan, and process in China then dispatched in Singapore.

Thank you

Regards,
Pee-Ka-Poo CS

Hi, can I please have your order number?

Hi dear,

Sorry for the inconvenience caused.

Do you mind to provide us your order number please ?

Due to our system glitch recently and it has some issue happen.

We will deliver items to o0ur customer soonest possible

System message: Status changed from Processing to Completed.
(Feb 21, 2019 14:33)

Apologies for the inconvenience. We just received the stocks later this week and start sending the out of stock items. We will mark it as urgent.
Sorry for the inconvenience caused.

Thanks for your support and understanding.

Secret Inquiry

Hi dear,

Can i have your order number please

Hi dear,







Your order has been packed and pick up by our outsourcing delivery team.







It will take 3-5 working days to reach you.







Thanks for your support and kind patience.

.
(Feb 18, 2019 10:05)

Hi dear,

Sorry for the inconvenience caused.

We will resend to you by this week.

We hope you will understand it and apologies for that

Hi dear ,







Yes, its for pull up pants and taped diapers.








Hi dear,



Our promotion end on today.



Grab it before promotion end
(Feb 11, 2019 15:11)

.
(Feb 18, 2019 10:06)

Hi dear,



We couldn't promise you on this due to our delivery days will take 3 -5 working days.



Do you mind you order with storepick up?



.
(Feb 18, 2019 10:16)

Secret Inquiry

Hi dear,



Due to our 80pcs M & XL overdemand, so we give our customer few option .



Option 1 : replaced by 12pcs diapers

Option 2 : preorder

.
(Feb 18, 2019 10:13)

Hi dear,

Yes you are right.

Thanks

Hi dear, this listing buy 5 x 12pcs diapers free 3 x 12pcs diapers

Secret Inquiry

Hi dear,

Can we have your order number please?

Our stock is back and we will deliver those oos to customer start from tomorrow onward.

Hi dear,

Good news to you, our XXL diapers will launch it soon.

No worry, We will announce it soon.

Thanks for your support all the time.

For the listing buy 4 free 24 pcs is the best deal of the months already, the 30% is not applicable to best deal listing according to Qoo10 law and regulation
(Jan 03, 2019 12:30)

Hi dear,

You can do it.

Have you bought it already ?

Hi dear,



The System still processing, it will back to $52 start from 10am after i check with Qoo10 manager. because this is the time gap so its back to $62++





Wait for 10am promotion, it will back to $52 yea

.
(Dec 24, 2018 09:11)

Secret Inquiry

Secret Inquiry

You can write in the note you want what size ? Diapers or pants. Example pants s sise

You need to call us before you go
Do the warehouse

Hi dear,



Sorry for the inconvenice caused.



We will arrange to send your item out by next week.



From our system you received

1 80 pcs Extra Large

2 12 pcs Extra Large

1 50ml shampoo



Your missed out items will be 1 80 pcs Extra Large taped diaper only

.
(Dec 17, 2018 09:20)

Hi dear,

Yes dear and free gift is available.

Hi dear,



What you ordered on Qoo10 today is

1) 1 x 80pcs Large Taped Diaper - 9kg to 14kg 12pcs Taped

2) 1 x 12pcs L Size Pull Up Pants - 9kg - 14kg

3) 1 x 80pcs Taped Diapers/50pcs Pull Up pants (Type/Size of Diapers:XL)

4) CHRISTMAS SPECIAL GIFT:1 x 50ML Head-To-Toe Shampoo



For the No 3, you said you want XL, you want 80pcs taped diapers or 50pcs XL pull up pants?



Our XL Pull up pants currently out of stock, so you need to do preorder and items will reach our office before 25 December 2018.



.
(Dec 13, 2018 12:59)

Secret Inquiry

Hi dear,

Which listing you are asking to?

https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=525361735

if mix and match listing is 1x 80pcs Taped Diapers/50pcs Pull Up Pants + 12pcs Taped Diapers/Pull Up Pants + Choose 1 (1 x 280ml shampoo/1 x 80pcs diapers/50ml diapers/ 7 x 80pcs wet wipes) + free 1 x 50ml shampoo or 3 x 70cs dry wipes

Hi dear,



Which listing you are talking to?



a bit confusing

.
(Dec 11, 2018 09:01)

Secret Inquiry

Hi.
Yes we can mix the size of your order. Just make sure to indicate on memo to seller thanks

Hello , thats buy 4 packets of either 50 pcs pants or 80 pcs tape and you will get 2 x 12 pcs diapers

Hello,

Apologies for the delay , we still dont have the stocks for 12pcs small diapers . We ask for you kind understanding.