Q&A board

Available
Mon~Fri : 8:00am ~ 6:00pm
Sat, Sun, Holiday : day off
Q & A Lists
Item Question & Answer
Migrastil Essential Oil Roll on Ointment Fast Relieve from Headache Migraine Sinus Nauseous
Migrastil Essential Oil Roll on Ointment Fast Relieve from Headache Migraine Sinus Nauseous
Item Q&A
  • Question : Inquiry for the item from cut****Jan 10, 2020

    Hi is this safe for pregnancy?

    Answer : [Re] Inquiry for the item from cut****

    Hi,

    manufacturer advised the following - The ingredients in Migraine Stick are generally considered safe during pregnancy. However, some people think it is best to not use essential oils at all during the first trimester. We suggest speaking with your doctor first before using Migraine Stick, especially in your first trimester or if you have complications with your pregnancy.

    To err on the side of caution, please check with your doctor

    Best regards,
    QiFa

  • Question : Inquiry for the item from chn****Aug 09, 2019

    What is the expiration date?

    Answer : [Re] Inquiry for the item from chn****

    Hi, thank you for your interest. Please note the migraine sticks and inhalers do not have a concrete expiration date.

    The base oil is refined coconut oil and it won't go rancid or spoil. Over time, the
    essential oils will weaken. If the migraine stick or inhaler is kept in hot conditions or direct sunlight for long periods, it will weaken quicker.

    Current batch is manufactured June 2019. It is able to last for 2 years after opening. Please store in a cool dry place, away from direct heat and sunlight.

    Best regards,
    QiFa

Earth Mama Diaper Balm | Organic Nipple Butter| Perineal Spray| Perineal Balm
Earth Mama Diaper Balm | Organic Nipple Butter| Perineal Spray| Perineal Balm
Item Q&A
  • Question : Inquiry for the item from lyn****Dec 22, 2019

    Hi,
    May I know what do u mean by dented nipple butter? Is the container dented?

    Answer : [Re] Inquiry for the item from lyn****

    Hi,

    the box is dented during shipment. Some jar cap may have a slight dent

    Best regards,
    QiFa

  • Question : Inquiry for the item from gom****Nov 30, 2019

    Hi the bottom balm available yet??

    Answer : [Re] Inquiry for the item from gom****

    Hi, thank you for your interest. Next restock is end Dec

    Question : [Re] Inquiry for the item from gom****

    Huh?? But I thought you said end Nov??? I kept checking but you didn't have

    Answer : [Re] Inquiry for the item from gom****

    Very sorry, the stocks came earlier and the quantity was very little. All were cleared off in 2 hours

  • Question : Inquiry for the item from lee****Nov 20, 2019

  • Question : Inquiry for the item from xep****Nov 07, 2019

  • Question : Inquiry for the item from Cho****Nov 05, 2019

    Hi, when are the new stocks for the baby bottom balm coming in?

    Answer : [Re] Inquiry for the item from Cho****

    Hi, thank you for your interest. Next restock will be in 2 weeks time.

+View all Notice, FAQ, Q&A >>
Earth Mama Angel Baby Diaper Balm Organic Nipple Butter Perineal Balm
Earth Mama Angel Baby Diaper Balm Organic Nipple Butter Perineal Balm
Item Q&A
  • Question : Inquiry for the item from ade****Nov 28, 2019

    Hi when will you stock up the earth mama organic diaper balm?

    Answer : [Re] Inquiry for the item from ade****

    Hi, thank you for your interest. Next batch will be in 3rd week of December

    Question : [Re] Inquiry for the item from ade****

    Ok sure thank u =)

    Answer : [Re] Inquiry for the item from ade****

    Thank you :)

  • Question : Inquiry for the item from ale****Nov 24, 2019

    Hi when will you restock diaper balm?

    Answer : [Re] Inquiry for the item from ale****

    Hi, thank you for your interest. Next batch will be in 3rd week of December

  • Question : Inquiry for the item from yin****Nov 17, 2019

    When will you have stocks for the diaper cream?

    Answer : [Re] Inquiry for the item from yin****

    Hi, thank you for your interest. New batch will arrive end of this month

    Question : [Re] Inquiry for the item from yin****

    Am I able to place order first?

    Answer : [Re] Inquiry for the item from yin****

    How many pieces do you need?

    Question : [Re] Inquiry for the item from yin****

    How much is it for 1?

    Answer : [Re] Inquiry for the item from yin****

    It’s still sold out at the page.

    Question : [Re] Inquiry for the item from yin****

    Very sorry, please reload your cart 10 minutes later

  • Question : Inquiry for the item from ade****Oct 22, 2019

  • Question : Inquiry for the item from Cel****Oct 10, 2019

    Hi may i know when the earth mama baby organic diaper balm have stock? How much? Thanks.

    Answer : [Re] Inquiry for the item from Cel****

    Hi,

    thank you for your interest.

    Very sorry, we do not have a definite time as to when the stock will arrive currently.

    Alternatively, please consider our Desitin cream by Johnson and Johnson https://www.qoo10.sg/item/DESITIN-RAPID-RELIEF-DIAPERS-CREAM-DIAPER-RASH-16OZ/666954177 for your baby.

    Thank you and we look foward to serve you soon

    Best regards,
    QiFa

+View all Notice, FAQ, Q&A >>
Lansinoh HPA Lanolin Nipple Breastfeeding Nursing Cream | Breastmilk Storage Bag
Lansinoh HPA Lanolin Nipple Breastfeeding Nursing Cream | Breastmilk Storage Bag
Item Q&A
  • Question : Inquiry for the item from nhj****Nov 27, 2019

    Hi, when you will restock the milk bag?

    Answer : [Re] Inquiry for the item from nhj****

    Hi, thank you for your interest. Stocks have just arrived. Please make your selection.

  • Question : Inquiry for the item from yeo****Sep 25, 2019

    Is the nipple cream safe for baby consumption or I need to wash away before feeding?

    Answer : [Re] Inquiry for the item from yeo****

    Hi, thank you for your interest. This is safe for baby, do not need to remove before feeding.

  • Question : Inquiry related delivery from tra****Jan 02, 2019

    Helllo, if i order Lansinoh Breast Milk storage bag 100pcs today, when can i receive the item via Q express?

    Answer : [Re] Inquiry related delivery from tra****

    Hi,

    Qxpress will collect the order on Thursday. Delivery is on Friday.

    Thank you for your interest.

    Best regards,
    QiFa

    Question : [Re] Inquiry related delivery from tra****

    Ok good, will order now. Thank u

    Answer : [Re] Inquiry related delivery from tra****

    Thank you for your order. Happy New Year!

  • Question : Inquiry for the item from ang****Jul 16, 2018

    Hi Seller,

    When milk bag going to re-stock?

    Thanks
    Tina

    Answer : [Re] Inquiry for the item from ang****

    Hi,

    Thank you for your interest.

    New stocks will arrive in 2 weeks' time

    We look forward to serve you then

    Best regards,
    QiFa

  • Question : Inquiry for the item from jin****Nov 20, 2017

    Hi for the gel pads, when will restock comes in?

    Answer : [Re] Inquiry for the item from jin****

    Hi,

    Very sorry, item will only be restocked in mid Dec.

    Thank you for your interest.

    Best regards,
    QiFa

+View all Notice, FAQ, Q&A >>
GC Tooth Mousse | Vanilla | Melon | Mint | Strawberry | Tutti Frutti | GC Tooth Mousse Plus
GC Tooth Mousse | Vanilla | Melon | Mint | Strawberry | Tutti Frutti | GC Tooth Mousse Plus
Item Q&A
  • Question : Inquiry for the item from eua****Oct 30, 2019

    Hi, when's the new stock for tooth mousse plus mint flav coming in?

    Answer : [Re] Inquiry for the item from eua****

    Hi, thank you for your interest. We have replenished the stocks. Please make your selection. We look forward to serve you soon.

  • Question : Inquiry for the item from eil****Aug 08, 2019

    Hi,

    What is the size of the tooth mousse ? 50g ?

    Answer : [Re] Inquiry for the item from eil****

    Hi, thank you for your interest. Manufacturer has 1 size, 40g (35ml), approximately 1 month supply if applied pea size every night.

  • Question : Inquiry for the item from shi****Jul 25, 2019

    Is MI Paste the strongest formulation? When will it be available?

    Answer : [Re] Inquiry for the item from shi****

    Hi, thank you for your interest. Tooth mousse plus is the stronger formulation. MI paste is USA’s version of tooth mousse. GC branded the products differently for various markets. We hope the clarification helps. Do let us know if you need more assistance.

    Best regards,
    QiFa

  • Question : Inquiry for the item from joh****Jul 09, 2019

  • Question : Inquiry for the item from che****May 20, 2019

+View all Notice, FAQ, Q&A >>
Desitin Rapid Relief Diapers Cream Diaper rash 16oz
Desitin Rapid Relief Diapers Cream Diaper rash 16oz
Item Q&A
  • Question : Inquiry for the item from ele****Oct 14, 2019

    Expiry date?

    Answer : [Re] Inquiry for the item from ele****

    Hi, thank you for your interest. Expiry is March 2021

12 Pkts Citric Acid Stain Remover for Philips Avent Baby Bottle Sterilizer Pigeon Milk Bottle Warmer
12 Pkts Citric Acid Stain Remover for Philips Avent Baby Bottle Sterilizer Pigeon Milk Bottle Warmer
Item Q&A
  • Question : Inquiry for the item from yuy****Sep 05, 2019

    Hi, is it using food grade ingredients? For electric kettle or thermal pot which option should I choose? Thanks

    Answer : [Re] Inquiry for the item from yuy****

    Any specific material cannot use? For example there are electric kettle made of plastic body as well as metal ones to boil water over stove. Thanks again

    Question : [Re] Inquiry for the item from yuy****

    Hi, thank you for your interest. These are food grade ingredients carefully sourced in Singapore. For electric kettle and thermal pots, please consider the other sterilizer option

  • Question : Inquiry for the item from sim****Jan 21, 2019

    Hi I intend to use the citric acid for my steamer. Is there any difference in choosing the type of steriliser?

    Answer : [Re] Inquiry for the item from sim****

    Hi,


    Thank you for your interest. Please select the option for Steamer. The instructions provided will be different. Citric acid is the same quality.

    Hope this clarifies

    Best regards,
    QiFa

    Question : [Re] Inquiry for the item from sim****

    It is rice steamer. Is that ok?

    Answer : [Re] Inquiry for the item from sim****

    Hi,

    Very sorry, I made a wrong assumption. Yes, this citric acid can be used for rice steamer. Please follow the rice steamer factory instructions to descale.

    Best regards,
    QiFa

  • Question : Inquiry for the item from jus****Dec 20, 2018

    Does every order comes in 10 sachets?

    Answer : [Re] Inquiry for the item from jus****

    Hi,

    thank you for your interest.

    All orders comes in 10 sachets.

    Best regards,
    QiFa

  • Question : Inquiry for the item from Jes****Nov 26, 2018

    Hi, which citric acid should i choose for lucky baby jazzy steriliser? I have avent steriliser as well. Which citric acid can use for both my different brand of steriliser. Thank you

    Answer : [Re] Inquiry for the item from Jes****

    Hi,

    For the Lucky Baby sterilizer - please choose "Other Sterilizer". For the avent sterilizer, please choose according to the avent model you are holding, Eg. 2 in 1 or Express.

    Citric acid can be used if it is recommended by the manufacturer in the user manual.

    Hope the above helps. Thank you for your interest.

    I look forward to serve you soon.

    Best regards,
    QiFa

  • Question : Inquiry for the item from ava****Sep 09, 2017

    Hi Seller, what type should I buy for cleaning thermo pot? Thanks.

    Answer : [Re] Inquiry for the item from ava****

    Hi,

    Thank you for your interest.

    Please select the one that says Other sterilizers. Please follow the instructions from thermo pot manufacturer.

    Best regards,
    QiFa

+View all Notice, FAQ, Q&A >>
Migrastil Migraine Nausea Relief 2 Pack Essential Oil Inhaler
Migrastil Migraine Nausea Relief 2 Pack Essential Oil Inhaler
Item Q&A
  • Question : Inquiry for the item from chn****Aug 09, 2019

    What is the expiration date?

    Answer : [Re] Inquiry for the item from chn****

    Hi, thank you for your interest. Please note the migraine sticks and inhalers do not have a concrete expiration date.

    The base oil is refined coconut oil and it won't go rancid or spoil. Over time, the
    essential oils will weaken. If the migraine stick or inhaler is kept in hot conditions or direct sunlight for long periods, it will weaken quicker.

    Current batch is manufactured June 2019. It is able to last for 2 years after opening. Please store in a cool dry place, away from direct heat and sunlight.

    Best regards,
    QiFa

Lansinoh Breast Milk Storage Bags Breastmilk Bag
Lansinoh Breast Milk Storage Bags Breastmilk Bag
Item Q&A
  • Question : Inquiry for the item from icy****Aug 02, 2019

    when will the new milk storage bags be restocked?

    Answer : [Re] Inquiry for the item from icy****

    Hi, thank you for your interest. A new shipment has just arrive. We have updated the stocks. Please make your selection. We look forward to serve you soon.

  • Question : Inquiry for the item from mei****Jul 07, 2019

    How much ML ofmilk can this milk bag stored?

    Answer : [Re] Inquiry for the item from mei****

    Hi,

    thank you for your interest.

    This can store 180ml of milk.

    Best regards,
    QiFa

  • Question : Inquiry for the item from lin****Jun 23, 2019

  • Question : Inquiry for the item from 211****May 28, 2019

  • Question : Inquiry for the item from car****Apr 25, 2019

    May I know the breastmilk storage bag can hold how many ml of breastmilk?

    Answer : [Re] Inquiry for the item from car****

    Hi, thank you for your interest. The breastmilk storage bag can hold up to 180ml or 6oz. I hope to serve you soon

DIY Mosquito Screen Mosquito Net for Windows
DIY Mosquito Screen Mosquito Net for Windows
Item Q&A
  • Question : Inquiry for the item from ale****Jul 27, 2019

    Hi if i buy this where can get thr magnetic frane?

    Answer : [Re] Inquiry for the item from ale****

    Hi, thank you for your interest. You may consider the hardware shops or daiso to purchase magnetic strips to diy the frame. Please let us know you need further assistance.

  • Question : Inquiry for the item from umi****Mar 03, 2019

  • Question : Inquiry for the item from Sim****Nov 08, 2018

  • Question : Inquiry for the item from Tre****Nov 08, 2018

    What is the material of this net?

    Answer : [Re] Inquiry for the item from Tre****

    Hi,

    Thank you for your interest.

    This net is made of strengthened nylon

    I hope to serve you soon

    Best regards,
    QiFa

Bundle 3 tubes GC Tooth Mousse Plus MI Paste Plus with Gift
Bundle 3 tubes GC Tooth Mousse Plus MI Paste Plus with Gift
Item Q&A
  • Question : Inquiry for the item from kys****Jun 03, 2019

    Can I know the expiry date of tooth mousse, mint flavor?

    Answer : [Re] Inquiry for the item from kys****

    Hi, thank you for your interest. The expiry dates are after Feb 2020

  • Question : Inquiry for the item from Jli****Jan 09, 2018

    Do you have new stocks with later expiry date?

    Answer : [Re] Inquiry for the item from Jli****

    Hi,

    Thank you for your interest.

    Please refer to this listing for the toothmousse with later dates https://m.qoo10.sg/gmkt.inc/Mobile/Goods/Goods.aspx?goodscode=421681614

    Best regards,
    QiFa

  • Question : Inquiry for the item from sta****Oct 03, 2017

Clip-On Wide Angle Macro Lens for Handphone Camera
Clip-On Wide Angle Macro Lens for Handphone Camera
Item Q&A
  • Question : Inquiry for the item from jaz****May 28, 2019

    Hi, can i use the wide lens only without the macro lens?

    Answer : [Re] Inquiry for the item from jaz****

    Hi, thank you for your interest. Very sorry, because the clip width is manufactured according to the macro lens dimension, the wide angle lens has to be attached on the macro lens to be used

  • Question : Inquiry for the item from tsh****May 27, 2019

    Can the item be used on Huawei P20 Pro ?

    Answer : [Re] Inquiry for the item from tsh****

    Hi, thank you for your interest. I’m not familiar with Huawei’s phone. I have attached pictures of the clip for your reference. Please let me know if you need further clarifications.

Lansinoh TheraPearl 3 in 1 Breast Therapy Heat Pad Nursing Let Down Cold Pack Relief
Lansinoh TheraPearl 3 in 1 Breast Therapy Heat Pad Nursing Let Down Cold Pack Relief
Item Q&A
  • Question : Inquiry for the item from sun****May 12, 2019

    I do not have microwave, can I use hot water to warm it?

    Answer : [Re] Inquiry for the item from sun****

    Hi, thank you for your interest. This can be warmed up in hot water. Please do not place in boiling water as it could damage the item. Do note the effect may not be as good as it may not stay warm long enough. Hope this helps. Please let me know if you need further clarifications.

Citric acid for avent steriliser steamer blender bottle warmer pigeon sterilizer (10 packets)
Citric acid for avent steriliser steamer blender bottle warmer pigeon sterilizer (10 packets)
Item Q&A
  • Question : Inquiry for the item from 236****Nov 30, 2018

    Hi, no more stocks?

    Answer : [Re] Inquiry for the item from 236****

    Hi,

    Thank you for your interest.

    I just had a surgery and unable to pack stocks currently

    Very sorry. I look forward to serve you again after 15 Dec 2018

    Best regards,
    QiFa

  • Question : Inquiry for the item from kar****Oct 22, 2017

    Can this be used on Chicco SteriNatural 3in1 steriliser?

    Answer : [Re] Inquiry for the item from kar****

    Hi,

    Thank you for your interest.

    Yes, please purchase the citric acid for other sterilizer and follow manufacturer's instruction to descale.

    Best regards,
    QiFa

  • Question : Inquiry for the item from kar****Oct 22, 2017

    Can this be used on Chicco SteriNatural 3in1 steriliser?

    Answer : [Re] Inquiry for the item from kar****

    Hi,

    Thank you for your interest.

    Yes, please purchase the citric acid for other sterilizer and follow manufacturer's instruction to descale.

    Best regards,
    QiFa

Suncoat Natural Hair Calming Serum 6 fl oz 180 ml
Suncoat Natural Hair Calming Serum 6 fl oz 180 ml
Item Q&A
  • Question : Inquiry for the item from jum****Nov 06, 2018

    When is the manufacturing and expiry date?

    Answer : [Re] Inquiry for the item from jum****

    For the hair spray

    Question : [Re] Inquiry for the item from jum****

    Hi, I have checked the bottles carefully. There is no manufacturing or batch code printed for this item. This batch came in from USA 3 months ago. Please note that item should be used within 6 months of opening. I have attached live picture of the actual product. I hope this helps. Thank you for your interest and I hope to serve you soon