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Item Question & Answer
CNY SALE! BUY 10 FREE 6=$8.68ea!! 🌟MUST-TRY FOR DRY AND DULL SKIN🌟EAUPHORIA MOISTURE BOOSTER
CNY SALE! BUY 10 FREE 6=$8.68ea!! 🌟MUST-TRY FOR DRY AND DULL SKIN🌟EAUPHORIA MOISTURE BOOSTER
Item Q&A
  • Question : Inquiry for the item from moo****Jan 29, 2020

    Hi seller, what is a group buy? When can i expect to rec the item bought under group buy?

    Answer : [Re] Inquiry for the item from moo****

    Thank you for your interest!

    This is an ongoing group buy that is the same as a normal purchase. :-)

    Upon placing your order, you can usually receive the item in 2-3 working days.

    Please let me know should you have more Qs.

    Have a good night,
    Lanus

  • Question : Inquiry for the item from mik****Jan 27, 2020

  • Question : Inquiry for the item from I.s****Jan 27, 2020

    Your advert said buy 4 free 2 at $8.75 but it is not true as per tude is $15.88, if I pay for 4 tudes and get 2 free, per ride is $10.59. May I know how you arrived at $8.75?

    Answer : [Re] Inquiry for the item from I.s****

    To get the $8.75 price, you would need to grab the $8 Qoo10 coupon + our $3 Shop coupon.

    During checkout, you can select them to take $11 off $63.52.

    The final total should be $52.52.

    Here's a screenshot of the coupons when viewed on mobile.

    They are at the top part of our product page.

    I stay available to help.

  • Question : Inquiry for the item from I.s****Jan 27, 2020

    After cleasing, do we need to apply toner prior using eauphoria moisture booster? Or we can use eauphoria as our toner?

    Answer : [Re] Inquiry for the item from I.s****

    Good morning! You can use Eauphoria as your toner. :-)

  • Question : Inquiry for the item from wem****Jan 22, 2020

    Hello. is this to be use as a moisturizer?

    Answer : [Re] Inquiry for the item from wem****

    Thank you for your interest. :-)

    You can think of Eauphoria as a hydrating toner/serum that brings an instant lift of moisture to our skin. Over 4-8 weeks as it improves your skin barrier, more water is locked in resulting to even more moisturized skin!

    In addition, you will also notice finer pores, lighter pigmentation and a healthy glowing complexion.

    Eauphoria could perform as a light moisturizer but if you have very dry skin, I'd always suggest adding a richer cream to your routine.

    Here's simple routine you could try:
    Cleansing > Eauphoria > Collagenerous (if you want anti-aging and soothing effects) > Moisturizer

    I stay available to assist.

    Have a nice day!
    Lanus

    Question : [Re] Inquiry for the item from wem****

    is it available for self collection?

    Answer : [Re] Inquiry for the item from wem****

    I'm afraid we don't offer self collection at the moment.

    But shipping is free and fast and you can usually receive within 2 working days.

    As CNY is coming up, we could send out next Tuesday and you will receive by Thursday.

    Hope this helps.

    Happy Lunar New Year!
    Lanus

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1+1 SALE! BUY 6 SETS FREE 2 = $15.52ea!! ⭐REVERSE AGING⭐LIFT MATURE SKIN⭐RESTORE FIRMNESS⭐SOOTHING
1+1 SALE! BUY 6 SETS FREE 2 = $15.52ea!! ⭐REVERSE AGING⭐LIFT MATURE SKIN⭐RESTORE FIRMNESS⭐SOOTHING
Item Q&A
  • Question : Inquiry for the item from xy.****Jan 17, 2020

    can I see the ingredients list? Natural or organic?

    Answer : [Re] Inquiry for the item from xy.****

    Thank you for your interest in our products.

    Our formulas are not 100% natural or organic. However we took great care to ensure they are gentle and soothing for sensitive and all skin types.

    In addition, they also strengthen our skin and helps it to become more resistant to stress and simply stay beautiful. :-)

    There is a character limit imposed by Qoo10 so I have just included Eauphoria's ingredients below. You may also see Collagenerous ingredients by going to our product page, click "Item Q&A" and "Collagenerous Full Ingredients List".

    COL product page
    https://qoo.tn/BnMdHW/Q101033589

    < EAUPHORIA >
    AQUA (WATER), ROSA DAMASCENA FLOWER WATER, PROPANEDIOL, NIACINAMIDE, GLYCERIN, METHYL GLUCETH-20, POLYSORBATE 20, HYDROLYZED VEGETABLE PROTEIN, CARBOMER, ETHYLHEXYLGLYCERIN, CHLORPHENESIN, TREHALOSE, DISODIUM EDTA, SODIUM HYALURONATE, SODIUM HYDROXIDE, SODIUM BENZOATE.

    I stay available to assist.

    Have a nice day!
    Lanus

  • Question : Inquiry for the item from wph****Dec 12, 2019

    Hi, I'm new to your product, description show to use Collagenerous after Eauphoria but the promo set, "1+1 COL SET [30ML ea] EAUPHORIA SPECIAL" picture show both tubes are Collagenerous.

    Kindly advise What will I receive in total if I order "Type : 1+1 COL SET [30ML ea]
    EAUPHORIA SPECIAL : SAVE $8.76 WHEN YOU BUY 3-TUBES! [30ML x 3](+S$38.88)".

    Thank you.

    Answer : [Re] Inquiry for the item from wph****

    Thank you for your interest!

    The 1+1 COL set will give you 2 tubes of Collagenerous.

    And the Eauphoria add-on gives you 3 tubes of Eauphoria.

    So for $88.88, you receive 2 COL + 3 EAU. (30ml each)

    I stay available to assist.

    Have a lovely night,
    Lanus

    Question : [Re] Inquiry for the item from wph****

    Thank you for your prompt response.

    $88.88, you receive 2 COL + 3 EAU. (30ml each), may I know estimate how long will this last?

    Is this product suitable for 60s and up?




    Answer : [Re] Inquiry for the item from wph****

    Certainly our products are suitable for all ages. The anti-aging effects of Collagenerous is also especially effective for people in their 50s to 70s.

    Each tube last about 1 month so that is 2 months for COL and 3 months for EAU. I will include some COL samples for you to bring the gap closer. :-)

    Cheers,
    Lanus

    Question : [Re] Inquiry for the item from wph****

    Thank you 🙏

    Answer : [Re] Inquiry for the item from wph****

    No worries. It's my pleasure to assist. :-)

  • Question : Inquiry for the item from 243****Nov 25, 2019

  • Question : Inquiry for the item from agn****Nov 17, 2019

    Hi, just to enquiry expired date of item collagenerous and eauphoria?

    Answer : [Re] Inquiry for the item from agn****

    Thank you for your interest. :-)

    The expiry for Collagenerous is Sep 2021 and for Eauphoria, it is Sep 2022.

    I hope this helps!

    Have a nice weekend,
    Lanus

    Question : [Re] Inquiry for the item from agn****

    Noted with thanks!

    Answer : [Re] Inquiry for the item from agn****

    Welcome!

  • Question : Inquiry for the item from lyb****Nov 02, 2019

    Hi Seller, I would like to purchase two sets, but the cart coupons $15 was fully redeemed. Please advise. Thanks

    Answer : [Re] Inquiry for the item from lyb****

    Thank you for your interest.

    I'm sorry to learn the Q10 coupons ran out so quickly! If you don't mind going ahead to order 2 sets at $100, I will include more than enough samples to offset the $15 value for you. :-)

    Alternatively, Qoo10 will be renewing the coupons tonight at 12am. You will most certainly be able to get the coupon at this time.

    Last but not least, we have another promo at the below link where you can buy 3 tubes Collagenerous for $57.70 ($19.23ea). And it's possible to bring the price lower with coupons from Qmember or Qroulette too!

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=658621263

    I stay available if you need further help.

    Have a nice weekend!
    Lanus

    Question : [Re] Inquiry for the item from lyb****

    Noted. Thank you.

    Answer : [Re] Inquiry for the item from lyb****

    Welcome!

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[U.P $50] BUY 2nd TUBE FOR $14.90! 3rd FOR $12.90!! ⭐REVERSE AGING⭐LIFT MATURE SKIN⭐RESTORE FIRMNESS
[U.P $50] BUY 2nd TUBE FOR $14.90! 3rd FOR $12.90!! ⭐REVERSE AGING⭐LIFT MATURE SKIN⭐RESTORE FIRMNESS
Item Q&A
  • Question : Inquiry for the item from tan****Jan 07, 2020

    Hi, I would like to buy 3 tubes of COL and add on EU, but your option only allows me to add on 1 tube of EU at $10. Is it possible to add on 3 tubes of EU at $10 each? Your help is appreciated, many thanks

    Answer : [Re] Inquiry for the item from tan****

    Thank you for your interest!

    Would you please try the following?

    1. Select 1 tube of COL ($29.90)

    2. Select None for 2nd and 3rd tube

    3. Select Add-on Eauphoria for $10

    4. This gives you 1 COL + 1 EAU for $39.90

    5. Next in the Qty box right beside, please increase Qty to 3. (you can use the up/down arrows or enter 3)

    This would give you 3 of each product for a total of $119.70.

    I hope this helps!

    Have a great day,
    Lanus

  • Question : Inquiry for the item from gin****Jan 03, 2020

    When is next promo buy 1 get 1free at $39.90?

    Answer : [Re] Inquiry for the item from gin****

    Thanks for your query.

    I have just put up a temporary option where you can add-on 1 tube of Eauphoria for $10. This gives you the same offer of 1 Collagenerous + 1 Eauphoria for $39.90. :-)

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=658621263

    To proceed, please select 1 tube of Collagenerous.

    Then select "None" for Add-on 2nd/3rd tube.
    Select Add-on Eauphoria 1-tube

    The final tally will come up to $39.90.

    Hope this helps!

    Have a great day,
    Lanus

  • Question : Inquiry for the item from gin****Dec 25, 2019

    Do both these products come in bigger tubes?

    Answer : [Re] Inquiry for the item from gin****

    Thank you for your interest. :-)

    I'm afraid both products only come in 30ml at the moment.

    While they may look small, each tube would last for about 4 weeks.

    I stay available to assist.

    Merry Christmas!
    Lanus

🌟TRY 2 BEST-SELLERS FOR 15 DAYS W/O PAYING FULL PRICE $79! 🌟 MUST TRY FOR DRY SKIN AND WRINKLES
🌟TRY 2 BEST-SELLERS FOR 15 DAYS W/O PAYING FULL PRICE $79! 🌟 MUST TRY FOR DRY SKIN AND WRINKLES
Item Q&A
  • Question : Inquiry for the item from sim****Dec 09, 2019

    Hi seller,

    I am new to this brand. Would you tell me how do I incorporate these products to my skincare routine. Which to apply first .? Are both of these items moisturizer? If they are both moisturiser would it be too much if I apply both at the same time? Can I use just one for day and the other for night , smt like that ?

    Appreciate your reply!

    Answer : [Re] Inquiry for the item from sim****

    Thank you for your interest in Qlabo!

    You can think of Eauphoria as a moisture boosting toner/serum 2-in-1 product.

    On the other hand, Collagenerous is a fluid lotion that reduces wrinkles and firms up the skin. It is also very soothing and helps to keep redness under control.
    As the texture is pretty moisturizing, it can double up as a light-weight moisturizer. (especially when paired with Eauphoria)

    Here's a simple routine to try:
    Cleansing > Eauphoria > Collagenerous > Moisturizer (if you have very dry skin or simply want more moisturization)

    We suggest using both products during the day and night.

    ---

    By the way, the product page you visited is for our sample sizes. Here are links to our full products if you prefer the larger size instead. :-)

    EAUPHORIA
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=452469556

    COLLAGENEROUS
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=434437513

    I stay available if you have more Qs.

    Have a good evening!
    Lanus

    Question : [Re] Inquiry for the item from sim****

    Oh okay. The sales are abit of confusing now. current 1+1 for collagenerous is $50 (30ml per tube right )

    Eauphoria is 15.88 per tube this is the discounted price already?

    Answer : [Re] Inquiry for the item from sim****

    Thank you for your order!

    Indeed the Collagenerous 1+1 deal @ $50 gives you two 30ml tubes.

    For Eauphoria, the usual price is $15.88 for each 30ml tube.

    We have a Buy 4 get 2 more free promo right now at the below link. The price comes up to $52.90 for 6 tubes or $8.82 each. (after applying $3 Shop + 12% Qoo10 coupons)

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=452469556

    I'd suggest trying for some time and if you like the product, this is a good deal to consider. :-)

    We will prepare your order ASAP and update again once sent.

    Thanks again!
    Lanus

  • Question : Inquiry for the item from eun****Nov 15, 2019

    I have very oily skin and acne prone. Is this suitable for me? Thanks

    Answer : [Re] Inquiry for the item from eun****

    Thank you for your interest!

    Certainly both Eauphoria and Collagenerous are suitable for oily and acne prone skin.

    Eauphoria also contains 4% Niacinamide which is clinical proven to reduce facial oil and acne. Personally I have the same skin type and they works great. :-)

    By the way, this page you just visited is for our trial pack.

    You may also find our full product listings here:

    EAUPHORIA
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=452469556

    COLLAGENEROUS
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=434437513

    I stay available to help if you have more queries.

    Have a nice day!
    Lanus

  • Question : Inquiry for the item from vic****Sep 11, 2019

    Hi may I know when are you restocking the eauphoria moisturizer?

    Answer : [Re] Inquiry for the item from vic****

    Thank you for your message. :-)

    I'm sorry about Eauphoria being out of stock. A new batch is expected to arrive in late October. (next month)

    May I send you an update once they are here?

    Please drop us an email at hello@q-labo.com or SMS 9693-5328 and I will follow-up.

    Have a great day!
    Lanus

  • Question : Inquiry for the item from zit****Sep 01, 2019

  • Question : Inquiry for the item from luk****Sep 25, 2018

    Hi Can I get samples for only the Collagenerous without Euphoria?

    thanks

    Answer : [Re] Inquiry for the item from luk****

    Thank you for your interest. :)

    We have made available Collagenerous trial pack for $19.90.

    This item can now be selected from the first Selection box. (pls pick the 2nd option - ii. Collagenerous 15 day trial pack)

    I'm delighted to help if you have further queries.

    Have a great day!
    Lanus

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