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Item Question & Answer
【Official Store】Xiaomi Mijia Roborock Gen 2 Robot Vacuum //  ✔ Vacuum + Mopping // Local Warranty
【Official Store】Xiaomi Mijia Roborock Gen 2 Robot Vacuum // ✔ Vacuum + Mopping // Local Warranty
Item Q&A
  • Question : Inquiry from zzi****Dec 12, 2019

  • Question : Inquiry for the item from Cha****Dec 11, 2019

  • Question : Inquiry for the item from ylk****Dec 09, 2019

    Hi., is this model S5?

    Answer : [Re] Inquiry for the item from ylk****

    Hi, yes these are roborock S5. Thank you

  • Question : Inquiry related return and exchange from rae****Nov 17, 2019

  • Question : Inquiry from lau****Nov 06, 2019

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【Official Store】READY STOCKS Xiaomi Mi Air Purifier 2H / 2S / Pro / 3 | OLED Screen Display
【Official Store】READY STOCKS Xiaomi Mi Air Purifier 2H / 2S / Pro / 3 | OLED Screen Display
Item Q&A
  • Question : Inquiry for the item from 210****Dec 12, 2019

    Hi
    Is the Gen 3 version more quieter than the 2S version?

    Answer : [Re] Inquiry for the item from 210****

    HI, yes. It is a quieter and more efficient model. Thank you.

  • Question : Inquiry for the item from dra****Dec 11, 2019

    Hi, can upgrade to true hepa filter? Or do u sell true hepa filter? Thank you!

    Answer : [Re] Inquiry for the item from dra****

    Where to send for servicing during warranty period?

    Question : [Re] Inquiry for the item from dra****

    Hi, pleae bring to the Xiaomi partner center for all service and support will do.
    The orginal filetrs within are are HEPA filters.
    the Xiaomi air purifier has a triple-filter protection that can clear up 99.7% of PM 2.5 particles.

    The outer layer removes large airborne particles such as dust and hair.

    The middle layer uses H11-grade filtration technology from TORAY, Japan.
    This layer removes micron-sized particles and can even catch harmful bacteria.

    The inner layer, made of high quality activated carbon, effectively removes formaldehyde,
    other harmful substances and also eliminates odours.

    Thank you

    Answer : [Re] Inquiry for the item from dra****

    Your xiaomi gen 3 is international or China region?

    Question : [Re] Inquiry for the item from dra****

    Hi, The gen 3 models are all the latest Global FULL english versions.
    These are all local sets of Xiaomi Air puirfier and comes with local waranty too. Thank you

  • Question : Inquiry for the item from xli****Dec 07, 2019

    Hi, may I check is there the local safety mark on the plug itself ? And whether is the plug the local UK plug. Also, if I were to buy the pro unit, can I leave it in the living room and it can also purify the room if I leave the This room doors open ?

    Answer : [Re] Inquiry for the item from xli****

    HI, yes. of course. All comes with safety Mark 3 in plug and it is a local 3 pin plug. These are all local sets of Xiaomi Air purifier as well and you can easily connect the device to the MI Home APP in SIngpaore server region.

    Hi, Yes. It can cross room air purifer as long as the door is open .The Pro model can perform well in an enslosed area of 800sqft size on its own. Thank you.

  • Question : Inquiry for the item from Ser****Dec 04, 2019

  • Question : Inquiry from joa****Dec 01, 2019

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【Digital-Ready】Mi LED TV 32| 43| 55 inch |Global Eng Set |Xiaomi Smart Android TV w Google Playstore
【Digital-Ready】Mi LED TV 32| 43| 55 inch |Global Eng Set |Xiaomi Smart Android TV w Google Playstore
Item Q&A
  • Question : Inquiry for the item from sns****Dec 11, 2019

    Hi, am looking at purchasing the 55" model. Is this the 4S or 4A model? Does it come with in-built digital tuner? I know you are offering FOC an external digital tuner but would like the TV to have an in-built one. Also, can i confirm this is the Global version in English? Any ready stock? Thanks!

    Answer : [Re] Inquiry for the item from sns****

    Hi this is the very latest 4S model.
    It comes with digital antenna built in. Yes, a external antenna is provided FOC as well. Yes. These are are all the latest Global FULL english TVs with latest A55 chip within as well.
    It is ready stock too. Thank you.

    Question : [Re] Inquiry for the item from sns****

    Thank you for your reply! I have a wall mounted 40“ Samsung now, will I be able to use back the same wall mount bracket? And if I order tonight, will I be able to receive it by Friday? Appreciate your replies!

    Answer : [Re] Inquiry for the item from sns****

    Hi, We can send you by friday or sat. send us the order id and will expidiete for you, It really depends on your bracket size. for 55 inch TV, the Tv bracket may be slightly bigger. you can let us know after the TV and if you need a bracket we can still assist on it separately locally. Thank you.

  • Question : Inquiry for the item from tan****Dec 11, 2019

  • Question : Inquiry for the item from teo****Dec 11, 2019

    Is there a BUILT-IN digital TV tuner already inside the 32" TV, ie I do not need to buy an external digital tv box to connect

    Answer : [Re] Inquiry for the item from teo****

    HI, you can watch local SG TV right out from the box. WE give you the digitial antenna too. It is a Digitial TV ready TV with built in Dvd-T2, no need any setup box. Thank you

  • Question : Inquiry for the item from mur****Dec 01, 2019

    Hi, is netflix installed? How long is delivery after order?

    Answer : [Re] Inquiry for the item from mur****

    HI, Netflix file can be given to you via mail. It is an easy setup. we can delvier within 1-2 days of the order and send us the order id and will expidete as well. The TV comes with google playstore within as well.

    Question : [Re] Inquiry for the item from mur****

    Hi thanks for replying. Can i know if u sell the remote as well?

    Answer : [Re] Inquiry for the item from mur****

    Yes. the remote is $25. Yes. The TV works perfectly with netflix. we include a guide for it as well. Thank you.

  • Question : Inquiry for the item from mil****Dec 10, 2019

    Hi, can watch netflix app on the tv?

    Answer : [Re] Inquiry for the item from mil****

    Yes. of course. It work perfeclty with Neflix, These are the latest Xiaomi global Full english TVs and all come with google playstore within as well. Thank you. We can give you a guide on setup too. please contact us here at anytime should you need any help with Netflix setup. Thank you.

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【Official Store】Xiaomi Roidmi NEX  F8 Storm  F8e Cordless Handheld Vacuum |  ✔Strong Suction Power
【Official Store】Xiaomi Roidmi NEX F8 Storm F8e Cordless Handheld Vacuum | ✔Strong Suction Power
Item Q&A
  • Question : Inquiry for the item from shu****Dec 11, 2019

    Hihi for F8e, does it comes with free dustmite brush?

    Answer : [Re] Inquiry for the item from shu****

    Hi, yes. the free Anti mite is included within the package. Thank you.

  • Question : Inquiry related delivery from zul****Nov 10, 2019

    Hi,is the nex in stock? And ready to deliver?

    Answer : [Re] Inquiry related delivery from zul****

    Hi ,it is 100% ready stock and please expect next day delivery. Thank you.

  • Question : Inquiry for the item from ken****Nov 09, 2019

    How to empty out the dust? Is it easy to empty dust without getting hands dirty?

    Answer : [Re] Inquiry for the item from ken****

    HI ,It is a simplr push catch t o empty the bin. you may wash it under water to clear as welll. Thank you.

  • Question : Inquiry for the item from ema****Nov 09, 2019

    No more 1 year warranty? It’s sold out.

    Answer : [Re] Inquiry for the item from ema****

    Hi sorry for the system error. Qoo system is updated. It is all ready in stock and can ship in 1 day.

  • Question : Inquiry for the item from zed****Oct 18, 2019

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ACCESSORIES FOR XIAOMI Air Purifier Filter
ACCESSORIES FOR XIAOMI Air Purifier Filter
Item Q&A
  • Question : Inquiry for the item from she****Nov 17, 2019

    Hi,
    When wilm restock green filter ?

    Answer : [Re] Inquiry for the item from she****

    HI, it is in stock .please try again. Sorry for the system error.

  • Question : Inquiry for the item from yuq****Sep 22, 2019

    Hi! Is this the original filter?

    Answer : [Re] Inquiry for the item from yuq****

    Yes. 100% orginal filters with xiaomi logo, serial and packaging. Thank you.

    Question : [Re] Inquiry for the item from yuq****

    Thanks! May I also check if I will receive sms notification on e day of delivery?

    Answer : [Re] Inquiry for the item from yuq****

    Yes. will call prior.

  • Question : Inquiry for the item from jun****Sep 14, 2019

    Hi,

    Can this filter be used in xiaomi 1st generation air purifier ?

    Thanks

    Answer : [Re] Inquiry for the item from jun****

    Yes. will work perfectly.

  • Question : Inquiry for the item from 242****Sep 14, 2019

  • Question : Inquiry for the item from Seo****Sep 08, 2019

    Hi,

    Is this filter compatible with xiaomi air purifier 2? Thanks

    Answer : [Re] Inquiry for the item from Seo****

    Yes. works perfectly. Thank you.

    Question : [Re] Inquiry for the item from Seo****

    Thanks. I’ve placed my order.

    Answer : [Re] Inquiry for the item from Seo****

    Thank you

[October Special] ★ Xiaomi Smartmi Fan with Built-in Battery Smart APP Controls and Oscillation Mode
[October Special] ★ Xiaomi Smartmi Fan with Built-in Battery Smart APP Controls and Oscillation Mode
Item Q&A
  • Question : Inquiry for the item from kop****Nov 11, 2019

  • Question : Inquiry for the item from she****Oct 31, 2019

    Hi Seller, how long should we charge the battery before using it? Thank you.

    Answer : [Re] Inquiry for the item from she****

    HI, please give a 12 hours charge for it. Thank you.

  • Question : Inquiry for the item from fun****Sep 29, 2019

    Hi, will this work with the China server or just the Singapore server?

    Answer : [Re] Inquiry for the item from fun****

    Hi, The SamrtMi Fan 2S is to be connected to the Singapore server in the XiaoMi Home APP. Thank you.

    Question : [Re] Inquiry for the item from fun****

    FYI, my wife already purchased the fan from you. I tried the Singapore server and it did not work. Worked on the China server, which is better for me. Anyway it's a great little fan 😊

    Answer : [Re] Inquiry for the item from fun****

    Thnak you

  • Question : Inquiry for the item from cui****Sep 01, 2019

  • Question : Inquiry for the item from won****Sep 08, 2019

    For wifi control via app? Any special Xiaomi gateway needed ? How to connect the fan to normal Singtel or StarHub wifi at home ? Or it’s is Bluetooth between fan and phone connection?

    Answer : [Re] Inquiry for the item from won****

    HI, It is connected via Wifi of your phone for controls via the Mi Home APP. There is no special gateway needed. It is really easy to setup and pair. Normal home wifi from starhub or singtel will work perfectly. Thank you.

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【Official Store】Xiaomi Mijia Mi Robot Gen 1 Robot Vacuum |  ✔ 1 Year Local Warranty
【Official Store】Xiaomi Mijia Mi Robot Gen 1 Robot Vacuum | ✔ 1 Year Local Warranty
Item Q&A
  • Question : Inquiry from kel****Oct 18, 2019

    1 year warranty.

    Q. Where is the service center?
    Your official shop at IMM or the list of xiaomi official service center?

    Thanks

    Answer : [Re] Inquiry from kel****


    Hi, kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in system.
    For any repairs or servicing, kindly bring to Robot Care Center at

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12 noon

    Technical team can assist on the spot. No prior arrangement is required. Kindly bring the robot and the charging base and adaptor. Also, ensure that you have access to the account for the technician to verify your purchase on the spot (screenshots may not be accepted). Thank you

  • Question : Inquiry for the item from geo****Sep 25, 2019

  • Question : Inquiry from raj****Sep 09, 2019

  • Question : Inquiry for the item from yut****Aug 10, 2019

  • Question : Inquiry for the item from mel****Aug 08, 2019

    Hi, is the instruction manual in English or Chinese? And is warranty direct from manufacturer (Xiaomi Service Centre in SG)?

    Answer : [Re] Inquiry for the item from mel****

    HI, Yes. warranty is local and menu is 100% in english. These are all 100% local warranty Singapore region sets. Thank you. !00% all in Englsih voice command as well.

    Question : [Re] Inquiry for the item from mel****

    Thanks! So in case of problems, do I bring the vacuum cleaner to Xiaomi Service Centre?

    Answer : [Re] Inquiry for the item from mel****

    HI, Yes. That will do. You can contact us here for any usage assistance as well. Thank you.

+View all Notice, FAQ, Q&A >>
ROBOROCK BOUNDARY TAPE
ROBOROCK BOUNDARY TAPE
Item Q&A
  • Question : Inquiry for the item from mic****Sep 28, 2019

    What color is this and same color on both side ? Can we use either side?

    Answer : [Re] Inquiry for the item from mic****

    HI, same either isde is the same. Thank you.

  • Question : Inquiry for the item from sze****Aug 29, 2019

  • Question : Inquiry for the item from ger****Aug 22, 2019

    What is the length of tape per roll?

    Answer : [Re] Inquiry for the item from ger****

    HI, It is 2metre. Thank you.

  • Question : Inquiry for the item from ger****Aug 22, 2019

    What is the total length?

    Answer : [Re] Inquiry for the item from ger****



    HI, It is 2metre. Thank you.

  • Question : Inquiry for the item from joh****Aug 11, 2018

    What is the length?

    Answer : [Re] Inquiry for the item from joh****

    Hi, the boundary tape is 2m. The dimensions are 2000 x 25 x 2 mm. Thank you.

【Official Store】 Xiaomi Air Purifier 2S // Pro | OLED Screen Display | 500m³/h CADR | Local Warranty
【Official Store】 Xiaomi Air Purifier 2S // Pro | OLED Screen Display | 500m³/h CADR | Local Warranty
Item Q&A
  • Question : Inquiry related delivery from spr****Sep 28, 2019

  • Question : Inquiry related delivery from ken****Sep 18, 2019

ROBOROCK WATER FILTER PACK
ROBOROCK WATER FILTER PACK
Item Q&A
ACCESSORIES FOR XIAOMI MIjia RoboRock
ACCESSORIES FOR XIAOMI MIjia RoboRock
Item Q&A
  • Question : Inquiry for the item from now****Sep 16, 2019

    Can you help me take a look, refer to the photo which gen filter should I buy ? Thank you very much.

    Answer : [Re] Inquiry for the item from now****

    gen 1. Thank you

    Question : [Re] Inquiry for the item from now****

    Ok got it. Thank you.

    Answer : [Re] Inquiry for the item from now****

    Thank you

  • Question : Inquiry for the item from leo****Sep 09, 2019

    Hello the 13+ dollars price for the filter is for 1 or 2pc?

    Answer : [Re] Inquiry for the item from leo****

    HI, it is 1 pack of 2 pcs of filter. Thank you.

  • Question : Inquiry for the item from 211****Sep 03, 2019

    which option should i choose if my roborock is the Gen 2 type?

    Answer : [Re] Inquiry for the item from 211****

    HI, please choose roborock. Thank you.

  • Question : Inquiry for the item from chi****Apr 03, 2019

    Mine is gen 2 in black color. Do you sell its accessories such as brushes in black?

    Answer : [Re] Inquiry for the item from chi****

    Dear customer, sorry, we do not, we only carry the side brushes in white colour. Thank you

  • Question : Inquiry for the item from kbl****Dec 23, 2018

    Hi, the price for the mopping cloth is for one or two pieces? Thanxs!

    Answer : [Re] Inquiry for the item from kbl****

    2 pieces of orginal cloth. Thank you.

+View all Notice, FAQ, Q&A >>
ACCESSORIES FOR XIAOMI MIjia ROIDMI
ACCESSORIES FOR XIAOMI MIjia ROIDMI
Item Q&A
  • Question : Inquiry for the item from 242****Sep 11, 2019

    Hi,

    Cleaning Head Module & soft brush, are they for F8e model too?

    Answer : [Re] Inquiry for the item from 242****

    HI, It is all for the Roidmi F8 model. Thank you.

    Question : [Re] Inquiry for the item from 242****

    Can it be use on my model f8e

    Answer : [Re] Inquiry for the item from 242****

    Yes. If you get the Head it will work with F8e too. It give it more power.

ROBOROCK Battery Pack
ROBOROCK Battery Pack
Item Q&A
  • Question : Inquiry for the item from sal****Jul 13, 2019

    Can this be used for roborock s5?

    Answer : [Re] Inquiry for the item from sal****

    Hi, Yes. Will work with the S5 model. Thank you.

  • Question : Inquiry for the item from me@****Feb 05, 2019

    Is it good for mi vacuum first gen?

    Answer : [Re] Inquiry for the item from me@****

    Hi,yes, it is for XIAOMI MI ROBOT Gen 1, Thank you

  • Question : Inquiry related delivery from dia****Nov 14, 2018

    Purchased on 10th Nov. Still haven't shipped?

    Answer : [Re] Inquiry related delivery from dia****

    Hi, KIndly exepct delviery at doorstep today or tml. Thank you and sorry for the delay
    Qoo couriers are having very heavy load and are taking around 3-4 days to deliver the item .Thank you.

  • Question : Inquiry for the item from dav****Oct 21, 2018

    Can the battery used for Xiaomi Gen 1 vaccum cleaner?

    Answer : [Re] Inquiry for the item from dav****

    Ho, Yes. Works perfectly for xiaomi gen 1. Thank you.

  • Question : Inquiry for the item from Gds****Aug 05, 2018

【Official Store】Xiaomi Mijia Roidmi F8 Storm Cordless Handheld Vacuum Cleaner
【Official Store】Xiaomi Mijia Roidmi F8 Storm Cordless Handheld Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from mar****Jun 29, 2019

    Hi can i check if this comes with the accessories as shown in the picture or need to purchase separately?

    Answer : [Re] Inquiry for the item from mar****

    HI, It comes with all the accessoires in the picture. It is a complete set with all the accessorires. Thank you

    Question : [Re] Inquiry for the item from mar****

    Thanks. Do you have a physical store?

    Answer : [Re] Inquiry for the item from mar****

    Hi, It is at IMM 03-178 for parts. Thank you.

  • Question : Inquiry for the item from 260****May 15, 2019

  • Question : Inquiry for the item from jan****Dec 08, 2018

  • Question : Inquiry for the item from lsy****Oct 09, 2018

    Hi is this the latest F8? Got ready stocks? Able to ship by when? Thank you!

    Answer : [Re] Inquiry for the item from lsy****

    Hi, Yes this is the listing for the very latest Roidmi F8 models. Kindly expect delivery within 1-2 working days at doorstep. It is ready in stock.Thank you.

ROBOROCK MAIN BRUSH + CLEANING TOOL
ROBOROCK MAIN BRUSH + CLEANING TOOL
Item Q&A
ROBOROCK HEPA FILTER
ROBOROCK HEPA FILTER
Item Q&A
  • Question : Inquiry for the item from Moo****Dec 20, 2018

    Can this fit in Xiaomi Gen 1

    Answer : [Re] Inquiry for the item from Moo****

    Dear customer, yes it is compatible for the Gen 1 as well. Thank you

  • Question : Inquiry for the item from ado****Oct 14, 2018

    Is the price quoted for 2 items?

    Answer : [Re] Inquiry for the item from ado****

    Hello, yes, the filter comes in a pack of 2 pieces. Thank you

ROBOROCK MOP CLOTH
ROBOROCK MOP CLOTH
Item Q&A
  • Question : $16.99 IS for two pieceOct 10, 2018

    May I know is $16.99 for 2 pieces of mop cloth?

    Answer : [Re] $16.99 IS for two piece

    Hi, Yup. It is 16.99 for the 2 original Roborock cloth. Thank you.