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Q & A Lists
Item Question & Answer
ACCESSORIES FOR XIAOMI MIjia RoboRock
ACCESSORIES FOR XIAOMI MIjia RoboRock
Item Q&A
  • Question : Inquiry for the item from ful****Dec 06, 2019

  • Question : Inquiry for the item from now****Sep 16, 2019

    Can you help me take a look, refer to the photo which gen filter should I buy ? Thank you very much.

    Answer : [Re] Inquiry for the item from now****

    gen 1. Thank you

    Question : [Re] Inquiry for the item from now****

    Ok got it. Thank you.

    Answer : [Re] Inquiry for the item from now****

    Thank you

  • Question : Inquiry for the item from leo****Sep 09, 2019

    Hello the 13+ dollars price for the filter is for 1 or 2pc?

    Answer : [Re] Inquiry for the item from leo****

    HI, it is 1 pack of 2 pcs of filter. Thank you.

  • Question : Inquiry for the item from 211****Sep 03, 2019

    which option should i choose if my roborock is the Gen 2 type?

    Answer : [Re] Inquiry for the item from 211****

    HI, please choose roborock. Thank you.

  • Question : Inquiry for the item from chi****Apr 03, 2019

    Mine is gen 2 in black color. Do you sell its accessories such as brushes in black?

    Answer : [Re] Inquiry for the item from chi****

    Dear customer, sorry, we do not, we only carry the side brushes in white colour. Thank you

+View all Notice, FAQ, Q&A >>
【Digital-Ready】Mi LED TV 32| 43| 55 inch |Global Eng Set |Xiaomi Smart Android TV w Google Playstore
【Digital-Ready】Mi LED TV 32| 43| 55 inch |Global Eng Set |Xiaomi Smart Android TV w Google Playstore
Item Q&A
  • Question : Inquiry for the item from Cry****Dec 05, 2019

  • Question : Inquiry for the item from knn****Dec 01, 2019

    Hi, if I get the 43 inch without bracket, does the TV still have a stand?

    Answer : [Re] Inquiry for the item from knn****

    HI, yes. it will come with 2 leg stands for easy mounting on desktop or TV console Table. .
    Qoo store is also an offical Xiaomi partner store for the item locally and Continued local support is assured. Thank you.

  • Question : Inquiry for the item from msu****Dec 01, 2019

    Hi. Good morning.

    How long does the delivery take.

    Answer : [Re] Inquiry for the item from msu****

    HI, please expect all models at doorstep in 1-2 working days. Thank you.

  • Question : Inquiry for the item from Ray****Dec 01, 2019

    Hi seller, do you install ceiling bracket for these TV? Need to install two for f&b outlet.. Pls advise price if you do. Dimension as well.. Thank you

    Answer : [Re] Inquiry for the item from Ray****

    HI ,we can do installation for the ceiling but we can send the TV 1st and our height commerical installers at a later date (2-3days later). HOw high is the ceiling?

  • Question : Inquiry for the item from mur****Dec 01, 2019

    Hi, is netflix installed? How long is delivery after order?

    Answer : [Re] Inquiry for the item from mur****

    HI, Netflix file can be given to you via mail. It is an easy setup. we can delvier within 1-2 days of the order and send us the order id and will expidete as well. The TV comes with google playstore within as well.

+View all Notice, FAQ, Q&A >>
【Official Store】READY STOCKS Xiaomi Mi Air Purifier 2H / 2S / Pro / 3 | OLED Screen Display
【Official Store】READY STOCKS Xiaomi Mi Air Purifier 2H / 2S / Pro / 3 | OLED Screen Display
Item Q&A
  • Question : Inquiry for the item from Ser****Dec 04, 2019

  • Question : Inquiry from joa****Dec 01, 2019

  • Question : Inquiry for the item from yt_****Dec 01, 2019

    Is the gen 3 international version?
    Can I connect to mi home Singapore region

    Answer : [Re] Inquiry for the item from yt_****

    HI, The gen 3 sets are all the global English international sets.
    Yes. It works perfectly with the English Mi Home APP in Singapore region. They all come with local comprehensive Warranty.
    Item is all 100% ready in stock and can expect delivery at doorstep in 1-2 working days. Thank you.
    All the Xiaomi Air purifier 2S, Gen 3 and PRO models are ready in stock and delivery the very next day can be expected.
    Qoo store is the Local authorised Xiaomi store as well and continued service and support is 100% assured.

    Thank you.

  • Question : Inquiry for the item from eng****Dec 01, 2019

    Can the "Pro" model connect to the Singapore server via Google app?

    Is the warranty by Xiaomi Singapore?

    Answer : [Re] Inquiry for the item from eng****

    HI, The PRO models are all local sets which connect to the Singapore server.
    ALl sets comes with local warranty as well. Qoo store is an offical xiaomi partner store and support and service is 100$ assured. Thank you.

  • Question : Inquiry for the item from HEY****Nov 30, 2019

    Is the gen 3 dimension the same as 2s?

    Answer : [Re] Inquiry for the item from HEY****

    HI, yes. it is exact same dimensions. Thank you.

+View all Notice, FAQ, Q&A >>
ACCESSORIES FOR XIAOMI MIjia ROIDMI
ACCESSORIES FOR XIAOMI MIjia ROIDMI
Item Q&A
  • Question : Inquiry for the item from mun****Dec 03, 2019

    Hi, can the filters be used for Nex model?

    Answer : [Re] Inquiry for the item from mun****

    Hi can the filters and the soft brush be used for the latest Nex X20 model?

  • Question : Inquiry for the item from 242****Sep 11, 2019

    Hi,

    Cleaning Head Module & soft brush, are they for F8e model too?

    Answer : [Re] Inquiry for the item from 242****

    HI, It is all for the Roidmi F8 model. Thank you.

    Question : [Re] Inquiry for the item from 242****

    Can it be use on my model f8e

    Answer : [Re] Inquiry for the item from 242****

    Yes. If you get the Head it will work with F8e too. It give it more power.

【Official Store】Xiaomi Mijia Roborock Gen 2 Robot Vacuum //  ✔ Vacuum + Mopping // Local Warranty
【Official Store】Xiaomi Mijia Roborock Gen 2 Robot Vacuum // ✔ Vacuum + Mopping // Local Warranty
Item Q&A
  • Question : Inquiry related return and exchange from rae****Nov 17, 2019

  • Question : Inquiry from lau****Nov 06, 2019

  • Question : Inquiry related delivery from viv****Nov 01, 2019

    Dear seller, can i request for delivery after 8pm on weekday or weekend? Do you have any special promotion on 1111?

    Thank You.

    Answer : [Re] Inquiry related delivery from viv****

    Hi, night delivery is available, you will have to contact Qxpress at 66619100 on for specific arrangements when your shipping status is changed. 1111 promotions are by Qoo, please check back on 1111. Thank you.

  • Question : Inquiry for the item from von****Oct 24, 2019

  • Question : Inquiry for the item from Shi****Oct 17, 2019

    is it S5?

    Answer : [Re] Inquiry for the item from Shi****

    Hi, yes it is S5. Thank you.

+View all Notice, FAQ, Q&A >>
ACCESSORIES FOR XIAOMI Air Purifier Filter
ACCESSORIES FOR XIAOMI Air Purifier Filter
Item Q&A
  • Question : Inquiry for the item from she****Nov 17, 2019

    Hi,
    When wilm restock green filter ?

    Answer : [Re] Inquiry for the item from she****

    HI, it is in stock .please try again. Sorry for the system error.

  • Question : Inquiry for the item from yuq****Sep 22, 2019

    Hi! Is this the original filter?

    Answer : [Re] Inquiry for the item from yuq****

    Yes. 100% orginal filters with xiaomi logo, serial and packaging. Thank you.

    Question : [Re] Inquiry for the item from yuq****

    Thanks! May I also check if I will receive sms notification on e day of delivery?

    Answer : [Re] Inquiry for the item from yuq****

    Yes. will call prior.

  • Question : Inquiry for the item from jun****Sep 14, 2019

    Hi,

    Can this filter be used in xiaomi 1st generation air purifier ?

    Thanks

    Answer : [Re] Inquiry for the item from jun****

    Yes. will work perfectly.

  • Question : Inquiry for the item from 242****Sep 14, 2019

  • Question : Inquiry for the item from Seo****Sep 08, 2019

    Hi,

    Is this filter compatible with xiaomi air purifier 2? Thanks

    Answer : [Re] Inquiry for the item from Seo****

    Yes. works perfectly. Thank you.

    Question : [Re] Inquiry for the item from Seo****

    Thanks. I’ve placed my order.

    Answer : [Re] Inquiry for the item from Seo****

    Thank you

[October Special] ★ Xiaomi Smartmi Fan with Built-in Battery Smart APP Controls and Oscillation Mode
[October Special] ★ Xiaomi Smartmi Fan with Built-in Battery Smart APP Controls and Oscillation Mode
Item Q&A
  • Question : Inquiry for the item from kop****Nov 11, 2019

  • Question : Inquiry for the item from she****Oct 31, 2019

    Hi Seller, how long should we charge the battery before using it? Thank you.

    Answer : [Re] Inquiry for the item from she****

    HI, please give a 12 hours charge for it. Thank you.

  • Question : Inquiry for the item from fun****Sep 29, 2019

    Hi, will this work with the China server or just the Singapore server?

    Answer : [Re] Inquiry for the item from fun****

    Hi, The SamrtMi Fan 2S is to be connected to the Singapore server in the XiaoMi Home APP. Thank you.

    Question : [Re] Inquiry for the item from fun****

    FYI, my wife already purchased the fan from you. I tried the Singapore server and it did not work. Worked on the China server, which is better for me. Anyway it's a great little fan 😊

    Answer : [Re] Inquiry for the item from fun****

    Thnak you

  • Question : Inquiry for the item from cui****Sep 01, 2019

  • Question : Inquiry for the item from won****Sep 08, 2019

    For wifi control via app? Any special Xiaomi gateway needed ? How to connect the fan to normal Singtel or StarHub wifi at home ? Or it’s is Bluetooth between fan and phone connection?

    Answer : [Re] Inquiry for the item from won****

    HI, It is connected via Wifi of your phone for controls via the Mi Home APP. There is no special gateway needed. It is really easy to setup and pair. Normal home wifi from starhub or singtel will work perfectly. Thank you.

+View all Notice, FAQ, Q&A >>
【Official Store】Xiaomi Roidmi NEX  F8 Storm  F8e Cordless Handheld Vacuum |  ✔Strong Suction Power
【Official Store】Xiaomi Roidmi NEX F8 Storm F8e Cordless Handheld Vacuum | ✔Strong Suction Power
Item Q&A
  • Question : Inquiry related delivery from zul****Nov 10, 2019

    Hi,is the nex in stock? And ready to deliver?

    Answer : [Re] Inquiry related delivery from zul****

    Hi ,it is 100% ready stock and please expect next day delivery. Thank you.

  • Question : Inquiry for the item from ken****Nov 09, 2019

    How to empty out the dust? Is it easy to empty dust without getting hands dirty?

    Answer : [Re] Inquiry for the item from ken****

    HI ,It is a simplr push catch t o empty the bin. you may wash it under water to clear as welll. Thank you.

  • Question : Inquiry for the item from ema****Nov 09, 2019

    No more 1 year warranty? It’s sold out.

    Answer : [Re] Inquiry for the item from ema****

    Hi sorry for the system error. Qoo system is updated. It is all ready in stock and can ship in 1 day.

  • Question : Inquiry for the item from zed****Oct 18, 2019

  • Question : Inquiry for the item from Whi****Oct 18, 2019

+View all Notice, FAQ, Q&A >>
【Official Store】Xiaomi Mijia Mi Robot Gen 1 Robot Vacuum |  ✔ 1 Year Local Warranty
【Official Store】Xiaomi Mijia Mi Robot Gen 1 Robot Vacuum | ✔ 1 Year Local Warranty
Item Q&A
  • Question : Inquiry from kel****Oct 18, 2019

    1 year warranty.

    Q. Where is the service center?
    Your official shop at IMM or the list of xiaomi official service center?

    Thanks

    Answer : [Re] Inquiry from kel****


    Hi, kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in system.
    For any repairs or servicing, kindly bring to Robot Care Center at

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12 noon

    Technical team can assist on the spot. No prior arrangement is required. Kindly bring the robot and the charging base and adaptor. Also, ensure that you have access to the account for the technician to verify your purchase on the spot (screenshots may not be accepted). Thank you

  • Question : Inquiry for the item from geo****Sep 25, 2019

  • Question : Inquiry from raj****Sep 09, 2019

  • Question : Inquiry for the item from yut****Aug 10, 2019

  • Question : Inquiry for the item from mel****Aug 08, 2019

    Hi, is the instruction manual in English or Chinese? And is warranty direct from manufacturer (Xiaomi Service Centre in SG)?

    Answer : [Re] Inquiry for the item from mel****

    HI, Yes. warranty is local and menu is 100% in english. These are all 100% local warranty Singapore region sets. Thank you. !00% all in Englsih voice command as well.

    Question : [Re] Inquiry for the item from mel****

    Thanks! So in case of problems, do I bring the vacuum cleaner to Xiaomi Service Centre?

    Answer : [Re] Inquiry for the item from mel****

    HI, Yes. That will do. You can contact us here for any usage assistance as well. Thank you.

+View all Notice, FAQ, Q&A >>
ROBOROCK BOUNDARY TAPE
ROBOROCK BOUNDARY TAPE
Item Q&A
  • Question : Inquiry for the item from mic****Sep 28, 2019

    What color is this and same color on both side ? Can we use either side?

    Answer : [Re] Inquiry for the item from mic****

    HI, same either isde is the same. Thank you.

  • Question : Inquiry for the item from sze****Aug 29, 2019

  • Question : Inquiry for the item from ger****Aug 22, 2019

    What is the length of tape per roll?

    Answer : [Re] Inquiry for the item from ger****

    HI, It is 2metre. Thank you.

  • Question : Inquiry for the item from ger****Aug 22, 2019

    What is the total length?

    Answer : [Re] Inquiry for the item from ger****



    HI, It is 2metre. Thank you.

  • Question : Inquiry for the item from joh****Aug 11, 2018

    What is the length?

    Answer : [Re] Inquiry for the item from joh****

    Hi, the boundary tape is 2m. The dimensions are 2000 x 25 x 2 mm. Thank you.

【Official Store】 Xiaomi Air Purifier 2S // Pro | OLED Screen Display | 500m³/h CADR | Local Warranty
【Official Store】 Xiaomi Air Purifier 2S // Pro | OLED Screen Display | 500m³/h CADR | Local Warranty
Item Q&A
  • Question : Inquiry related delivery from spr****Sep 28, 2019

  • Question : Inquiry related delivery from ken****Sep 18, 2019

ROBOROCK WATER FILTER PACK
ROBOROCK WATER FILTER PACK
Item Q&A
ROBOROCK Battery Pack
ROBOROCK Battery Pack
Item Q&A
  • Question : Inquiry for the item from sal****Jul 13, 2019

    Can this be used for roborock s5?

    Answer : [Re] Inquiry for the item from sal****

    Hi, Yes. Will work with the S5 model. Thank you.

  • Question : Inquiry for the item from me@****Feb 05, 2019

    Is it good for mi vacuum first gen?

    Answer : [Re] Inquiry for the item from me@****

    Hi,yes, it is for XIAOMI MI ROBOT Gen 1, Thank you

  • Question : Inquiry related delivery from dia****Nov 14, 2018

    Purchased on 10th Nov. Still haven't shipped?

    Answer : [Re] Inquiry related delivery from dia****

    Hi, KIndly exepct delviery at doorstep today or tml. Thank you and sorry for the delay
    Qoo couriers are having very heavy load and are taking around 3-4 days to deliver the item .Thank you.

  • Question : Inquiry for the item from dav****Oct 21, 2018

    Can the battery used for Xiaomi Gen 1 vaccum cleaner?

    Answer : [Re] Inquiry for the item from dav****

    Ho, Yes. Works perfectly for xiaomi gen 1. Thank you.

  • Question : Inquiry for the item from Gds****Aug 05, 2018

【Official Store】Xiaomi Mijia Roidmi F8 Storm Cordless Handheld Vacuum Cleaner
【Official Store】Xiaomi Mijia Roidmi F8 Storm Cordless Handheld Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from mar****Jun 29, 2019

    Hi can i check if this comes with the accessories as shown in the picture or need to purchase separately?

    Answer : [Re] Inquiry for the item from mar****

    HI, It comes with all the accessoires in the picture. It is a complete set with all the accessorires. Thank you

    Question : [Re] Inquiry for the item from mar****

    Thanks. Do you have a physical store?

    Answer : [Re] Inquiry for the item from mar****

    Hi, It is at IMM 03-178 for parts. Thank you.

  • Question : Inquiry for the item from 260****May 15, 2019

  • Question : Inquiry for the item from jan****Dec 08, 2018

  • Question : Inquiry for the item from lsy****Oct 09, 2018

    Hi is this the latest F8? Got ready stocks? Able to ship by when? Thank you!

    Answer : [Re] Inquiry for the item from lsy****

    Hi, Yes this is the listing for the very latest Roidmi F8 models. Kindly expect delivery within 1-2 working days at doorstep. It is ready in stock.Thank you.

ROBOROCK MAIN BRUSH + CLEANING TOOL
ROBOROCK MAIN BRUSH + CLEANING TOOL
Item Q&A
ROBOROCK HEPA FILTER
ROBOROCK HEPA FILTER
Item Q&A
  • Question : Inquiry for the item from Moo****Dec 20, 2018

    Can this fit in Xiaomi Gen 1

    Answer : [Re] Inquiry for the item from Moo****

    Dear customer, yes it is compatible for the Gen 1 as well. Thank you

  • Question : Inquiry for the item from ado****Oct 14, 2018

    Is the price quoted for 2 items?

    Answer : [Re] Inquiry for the item from ado****

    Hello, yes, the filter comes in a pack of 2 pieces. Thank you

ROBOROCK MOP CLOTH
ROBOROCK MOP CLOTH
Item Q&A
  • Question : $16.99 IS for two pieceOct 10, 2018

    May I know is $16.99 for 2 pieces of mop cloth?

    Answer : [Re] $16.99 IS for two piece

    Hi, Yup. It is 16.99 for the 2 original Roborock cloth. Thank you.