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Q & A Lists
Item Question & Answer
[THESAEM] Saemmul Under Eye Maker - 0.7g
[THESAEM] Saemmul Under Eye Maker - 0.7g
Item Q&A
[MISSHA] Cover & Glow Cushion - 12g (SPF45 PA++)
[MISSHA] Cover & Glow Cushion - 12g (SPF45 PA++)
Item Q&A
  • Question : Inquiry for the item from jea****Dec 10, 2019

  • Question : Inquiry from 233****Apr 15, 2019

    Hi,

    Do you carry any cushion brand that is silicone free?

    Answer : [Re] Inquiry from 233****

    Hi dear

    We don't have silicone free product. Thank you.

[DENTALPRO] Interdental Brush - 1pack (15pcs)
[DENTALPRO] Interdental Brush - 1pack (15pcs)
Item Q&A
  • Question : Inquiry from Wat****Dec 08, 2019

    Hi, I have used DentalPro size 2 (0.8mm) but the actual size is not 0.8 mm compare to ISO size as stated below. I need to get ISO size 2 (0.5mm) and ISO size 4 (0.7mm). Could you kindly advice which size of your product I should purchase. Thanks.

    The ISO size for :
    0 - 0.4mm
    1 - 0.45mm
    2 - 0.5mm
    3 - 0.6mm
    4 - 0.7mm
    5 - 0.8mm

    Answer : [Re] Inquiry from Wat****

    Hello dear

    We don't have size for 0.5mm unfortuneately.
    If you'd like to use 0.7mm, please purchase option : No.01 SSS.
    Best regards

    Question : [Re] Inquiry from Wat****

    Hi, Sorry I did not make myself clear. The one I have now is DentalPro size 2 (0.8mm). But when I use it, it is like 0.4mm. You know your product better, I am looking for ISO size 0.5mm, meaning bigger than your size 2 and ISO size 0.7mm, need your advice. Thanks!

    Answer : [Re] Inquiry from Wat****

    Hello dear

    No.01 sss 0.7mm is the tinnest size of the options we carry.
    Best regards

[SNOW2+] Intensive Spot Care For Skin Trouble Solution - 1pack (3items)
[SNOW2+] Intensive Spot Care For Skin Trouble Solution - 1pack (3items)
Item Q&A
  • Question : Inquiry related delivery from eil****Dec 05, 2019

    Hello, I did not received the items as per what I had purchased. I order the following:
    - 2 x Night trouble patch (12 pieces each)
    - 2 x Facial spot care (3 items)
    - 1 x Intensive spot care (3 items)

    BUT I DID NOT RECEIVED THE FOLLOWING:
    - 2 x Facial spot care (MISSING TOTAL OF 6 items)
    - 1 x Intensive spot care (MISSING 1 ITEM)

    Answer : [Re] Inquiry related delivery from eil****

    Hello dear

    I really apologize that there are some missing products.
    I will investigate with packing team.
    Could you please send a photo for intensive spot care you received? because i'd like to check which item in the set is missing.

    Best regards

    Question : [Re] Inquiry related delivery from eil****

    Hello, I already attached the photos to you yesterday. Please kindly advise when can I receive the balance missing items. (Total 7 ITEMS)
    Intensive spot care I only have the ampoule and the magnesium patch, there is a missing after care patch..

    Answer : [Re] Inquiry related delivery from eil****

    Could you please open the intensive spot care and take a photo for the products what it inside? We have to confirm that before resolving the issue.

    Question : [Re] Inquiry related delivery from eil****

    Please find attached video

    Answer : [Re] Inquiry related delivery from eil****

    Hello any updates on this??

    Question : [Re] Inquiry related delivery from eil****

    I really apologize for the missing products.
    We've just issued refund for the both products.
    Once again, i'm so sorry about this inconvenient issue.

[Dr.Young] 2p Blemish Base - 60ml (SPF35 PA++)
[Dr.Young] 2p Blemish Base - 60ml (SPF35 PA++)
Item Q&A
  • Question : Inquiry for the item from Kri****Dec 06, 2019

  • Question : Inquiry for the item from Kri****Dec 03, 2019

  • Question : Inquiry for the item from Kri****Jul 10, 2018

  • Question : Expiry DateJul 26, 2016

    Hi Seller,
    Please advise when is the expiry date for this Dr. Young 2P Blemishes Base 30ml with SPF35PA++? Thanks

    Answer : [Re] Expiry Date

    Hello dear customer and thanks for giving me a message.
    Manufacturing date of almost every items is from late 2015 to recent date
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is nearby the main office of every cosmetic store.
    So do not worry about that!
    Should you have any further questions, please do not hesitate to reply to this message :)
    Thank you very much!
    Kindest regards

[SNOW2+] Facial Spot Care For Skin Trouble Solution - 1pack (3items)
[SNOW2+] Facial Spot Care For Skin Trouble Solution - 1pack (3items)
Item Q&A
  • Question : Inquiry related delivery from eil****Dec 05, 2019

    Hello, I did not received the items as per what I had purchased. I order the following:
    - 2 x Night trouble patch (12 pieces each)
    - 2 x Facial spot care (3 items)
    - 1 x Intensive spot care (3 items)

    BUT I DID NOT RECEIVED THE FOLLOWING:
    - 2 x Facial spot care (MISSING TOTAL OF 6 items)
    - 1 x Intensive spot care (MISSING 1 ITEM)

    Answer : [Re] Inquiry related delivery from eil****


    2019-12-06 11:11:40

    Hello dear

    I really apologize that there are some missing products.
    I will investigate with packing team.
    Could you please send a photo for intensive spot care you received? because i'd like to check which item in the set is missing.

    Best regards

[THESAEM] Eco Soul UV Sun Pact - 11g (SPF50+ PA++++)
[THESAEM] Eco Soul UV Sun Pact - 11g (SPF50+ PA++++)
Item Q&A
  • Question : 來自shi****會員的商品咨詢。Dec 04, 2019

    Hi,can I know the expiry date?

    Answer : [Re] 來自shi****會員的商品咨詢。

    Dear customer,

    Manufacturing date is around early-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[CNP LABORATORY] Vita B Energy Gel Cream - 50ml
[CNP LABORATORY] Vita B Energy Gel Cream - 50ml
Item Q&A
  • Question : Inquiry for the item from the****Dec 02, 2019

    Hi, can I ask what is the expiry date on the item if I order now?

    Answer : [Re] Inquiry for the item from the****

    Dear customer,

    Manufacturing date is around early-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : Inquiry for the item from cha****Oct 12, 2019

    Hi,

    Can i confirm that the mfg date for the cnp vita b gel cream is in 2019?

    Thank you for the advice!

    Answer : [Re] Inquiry for the item from cha****

    Dear customer,

    Manufacturing date is around early-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : Inquiry for the item from Jas****Sep 27, 2019

    Hi, what's the expiry date for Vita B Energy Gel Cream and Ampule? Thanks

    Answer : [Re] Inquiry for the item from Jas****

    Dear customer,

    Manufacturing date is around early-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : Inquiry for the item from mar****May 05, 2019

  • Question : Inquiry for the item from bub****May 23, 2018

    Hi! Am I supposed to use this before or after my Moisturizer?

    Answer : [Re] Inquiry for the item from bub****

    Hi
    It can be used after moisturizer.
    Thank you:)

+View all Notice, FAQ, Q&A >>
[MILKYDRESS] Bella 24h BB Cream - 30ml
[MILKYDRESS] Bella 24h BB Cream - 30ml
Item Q&A
[Troiareuke] Seoul Aesthetic Cushion - 15g
[Troiareuke] Seoul Aesthetic Cushion - 15g
Item Q&A
  • Question : Inquiry for the item from ama****Dec 01, 2019

  • Question : Inquiry for the item from bee****Jun 22, 2019

    Hi, may i know what us the expiry date of the cushion? Thanks

    Answer : [Re] Inquiry for the item from bee****

    Dear customer,

    Manufacturing date is around early-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

    Question : [Re] Inquiry for the item from bee****

    Thank you, will place order today

    Answer : [Re] Inquiry for the item from bee****

    Thank you!

    Question : [Re] Inquiry for the item from bee****

    Hi, i would like to confirm that I’ll receive new packaging right ? Thanks and sorry for so many questions

    Answer : [Re] Inquiry for the item from bee****

    Hi

    We directly ordered to this comapny when the order is made so you will receive the recent product :)
    Best regards

  • Question : Inquiry for the item from ccl****May 16, 2019

  • Question : Inquiry for the item from dav****Dec 23, 2018

    Hi, does it come with shades to choose and is the refill available for sale ? Tx

    Answer : [Re] Inquiry for the item from dav****

    Hi

    The shade of this product is No 22 which is natural beige.
    We are only selling main product not just for the refil.
    Thank you :)

  • Question : New packagingSep 08, 2018

    Hi, is this the new batch n packaging as the previous cushion are different

    Answer : [Re] New packaging

    Hi

    We directly receive the product from this brand head quater so you will recieve the recent product. Thank you.

[ISA KNOX] Crystal Aging Comforting Emulsion - 130ml
[ISA KNOX] Crystal Aging Comforting Emulsion - 130ml
Item Q&A
  • Question : Inquiry for the item from Kyi****Nov 24, 2019

    HI,

    May I know the expiry date please

    Answer : [Re] Inquiry for the item from Kyi****

    Dear customer,

    Manufacturing date is around mid-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

    Question : [Re] Inquiry for the item from Kyi****

    Hi,

    Thanks for your reply. I have placed the order... :)

    Answer : [Re] Inquiry for the item from Kyi****

    Hi

    I appreciate for your order. Thank you!

[ETUDE HOUSE] Brush Shower Cleaner - 250ml
[ETUDE HOUSE] Brush Shower Cleaner - 250ml
Item Q&A
[ETUDE HOUSE] Fix And Fix Oil Control Pact - 9.5g
[ETUDE HOUSE] Fix And Fix Oil Control Pact - 9.5g
Item Q&A
  • Question : Inquiry for the item from aht****Nov 24, 2019

    Need to use make up remover after using?

    Answer : [Re] Inquiry for the item from aht****

    Hello dear
    Do you mean when cleansing?
    Or just after use the product?

    It can be used when face get oily.
    Thank you

    Question : [Re] Inquiry for the item from aht****

    I mean when cleansing

    Answer : [Re] Inquiry for the item from aht****

    I don't think it's nescessary. Thank you: )

[Holika Holika] Holi Pop Blur Pact - 10.5g (SPF30 PA+++)
[Holika Holika] Holi Pop Blur Pact - 10.5g (SPF30 PA+++)
Item Q&A
  • Question : Inquiry for the item from gra****Nov 26, 2019

  • Question : Expiry DateNov 04, 2018

    Hi,
    Please advise on the expiry date.
    Thanks.

    Answer : [Re] Expiry Date

    Dear customer,

    Manufacturing date is around early 2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[3W CLINIC] 98% Snail Mucus Soothing Gel - 300ml
[3W CLINIC] 98% Snail Mucus Soothing Gel - 300ml
Item Q&A
  • Question : Inquiry for the item from lee****Nov 26, 2019

    What is the expiry date of 3W Clinic 98% Snail Mucus Soothing Gel 300ml

    Answer : [Re] Inquiry for the item from lee****

    Dear customer,

    Manufacturing date is around early-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[THE FACE SHOP] The Therapy First Serum - 1pack (130ml + Cotton Pads 30pcs)
[THE FACE SHOP] The Therapy First Serum - 1pack (130ml + Cotton Pads 30pcs)
Item Q&A
  • Question : Inquiry for the item from 233****Nov 26, 2019

    Hi,
    please let me know the manufacturing date and expiry date. Thanks.

    Answer : [Re] Inquiry for the item from 233****

    Dear customer,

    Manufacturing date is around early-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[TOSOWOONG] Enzyme Powder Wash - 70g
[TOSOWOONG] Enzyme Powder Wash - 70g
Item Q&A
  • Question : Inquiry for the item from ver****Nov 23, 2019

[Wish Formula] Panda Eye Essence Mask - 1pack (10pcs)
[Wish Formula] Panda Eye Essence Mask - 1pack (10pcs)
Item Q&A
  • Question : Inquiry related delivery from con****Nov 26, 2019

    Can you waive the shipping charges if I buy 3 boxes of this item?

    Answer : [Re] Inquiry related delivery from con****

    Hi

    I'm sorry shipping charge can't be waived.
    Hope you understand it.
    Thank you!

  • Question : Inquiry related delivery from con****Nov 26, 2019

    Hi, can the shipping charges be waived if I buy 3 or more boxes?

    Answer : [Re] Inquiry related delivery from con****

    Hi

    I'm sorry shipping charge can't be waived.
    Hope you understand it.
    Thank you!

  • Question : Inquiry for the item from Cho****Feb 21, 2019

[THE FACE SHOP] Yehwadam Hwansaenggo BB Cushion - 1pack (20g+Refill)
[THE FACE SHOP] Yehwadam Hwansaenggo BB Cushion - 1pack (20g+Refill)
Item Q&A
  • Question : Inquiry for the item from mou****Nov 21, 2019

  • Question : Inquiry for the item from 233****Oct 05, 2019

    Hi,
    Will you re-stock 21?

    Answer : [Re] Inquiry for the item from 233****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[ISA KNOX] Turn Over 28 Advanced Hydro Peeling Gel - 120ml
[ISA KNOX] Turn Over 28 Advanced Hydro Peeling Gel - 120ml
Item Q&A
  • Question : Inquiry for the item from Kyi****Nov 24, 2019

    HI,

    May I know the expiry date please

    Answer : [Re] Inquiry for the item from Kyi****


    Dear customer,

    Manufacturing date is around mid-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[BERGAMO] 24K Gold Brilliant Essence - 110ml
[BERGAMO] 24K Gold Brilliant Essence - 110ml
Item Q&A
  • Question : Inquiry for the item from jle****Nov 24, 2019

    What is the different between White Vita Luminant Essence and this item?
    Which is more suitable for combination skin?
    Thanks.

    Answer : [Re] Inquiry for the item from jle****

    Hello

    Since both essence are sutiable for all skin types, i can't recommend which one is better for combination skin.
    Thank you :)

  • Question : Inquiry for the item from ram****Sep 11, 2018

  • Question : Inquiry related delivery from coc****Jun 04, 2018

    Hi,

    Payment has been made with attached. pls arrange delivery ASAP!.


    Thanks!

    Answer : [Re] Inquiry related delivery from coc****



    Hello dear
    Thanks for your payment and we are going to ship it ASAP.

[THE FACE SHOP] Yehwadam Special Gift Set - 1pack (2items)
[THE FACE SHOP] Yehwadam Special Gift Set - 1pack (2items)
Item Q&A
  • Question : Inquiry for the item from jel****Nov 20, 2019

  • Question : About itemApr 22, 2018

    Just want to ask if the set contains all the items in the picture or only 2 items?

    Answer : [Re] About item

    Hi
    Thanks for your inquiry.
    There are two main items and other samples are included in this set as the photo.
    Thank you.

[BERGAMO] Caviar High Potency Ampoule Set - 1pack (2item)
[BERGAMO] Caviar High Potency Ampoule Set - 1pack (2item)
Item Q&A
[CELIMAX] Derma Nature Glutathione Longlasting Tone Up Cream - 35ml
[CELIMAX] Derma Nature Glutathione Longlasting Tone Up Cream - 35ml
Item Q&A