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Q & A Lists
Item Question & Answer
[THE FACE SHOP] Rice & Ceramide Moisturizing Cream - 50ml
[THE FACE SHOP] Rice & Ceramide Moisturizing Cream - 50ml
Item Q&A
  • Question : Inquiry for the item from 628****Jan 29, 2020

    hi seller
    what is the expiry date of the cream

    Answer : [Re] Inquiry for the item from 628****

    Dear customer,

    Manufacturing date is around early 2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : Inquiry for the item from kcc****Feb 23, 2019

  • Question : Inquiry for the item from est****Oct 03, 2018

    What is the expiry date?

    Answer : [Re] Inquiry for the item from est****

    Dear customer,

    Manufacturing date is around end of 2017 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[THE FACE SHOP] Rice & Ceramide Moisturizing Toner - 150ml
[THE FACE SHOP] Rice & Ceramide Moisturizing Toner - 150ml
Item Q&A
  • Question : Inquiry for the item from 628****Jan 29, 2020

    hi seller
    what is the expiry date of the toner

    Answer : [Re] Inquiry for the item from 628****

    Dear customer,

    Manufacturing date is around early 2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[ISNTREE] Sensitive Balancing Moisture Emulsion - 120ml
[ISNTREE] Sensitive Balancing Moisture Emulsion - 120ml
Item Q&A
  • Question : Inquiry for the item from con****Jan 24, 2020

    Hi, May I know wats the expiry date?

    Answer : [Re] Inquiry for the item from con****

    Dear customer,

    Manufacturing date is around early 2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

    Question : [Re] Inquiry for the item from con****

    .

    Answer : [Re] Inquiry for the item from con****

    do you sell this?

    Question : [Re] Inquiry for the item from con****

    Sorry we do not have that product.

    Answer : [Re] Inquiry for the item from con****

    .

    Question : [Re] Inquiry for the item from con****

    how about this?

    Answer : [Re] Inquiry for the item from con****

    do you have?

    Question : [Re] Inquiry for the item from con****

    Sorry we do not have that product either

    Answer : [Re] Inquiry for the item from con****

    Ok thanks!

    Question : [Re] Inquiry for the item from con****

    Thank you. Let me know if you have any questions.

[TOSOWOONG] Spot Whitening Vita Clinic Vitamin Care Sleeping Pack  - 50g
[TOSOWOONG] Spot Whitening Vita Clinic Vitamin Care Sleeping Pack - 50g
Item Q&A
  • Question : Inquiry for the item from che****Jan 18, 2020

    Expiry date for this product {Spot Whitening Vita Clinic Vit C} please.

    **Please Advice**

    Thank You.

    Answer : [Re] Inquiry for the item from che****

    Dear customer,

    Manufacturing date is around early 2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[Dr.G] Brightening Peeling Gel - 120g
[Dr.G] Brightening Peeling Gel - 120g
Item Q&A
  • Question : Inquiry for the item from suz****Jan 11, 2020

    What is the expiry date, thank you

    Answer : [Re] Inquiry for the item from suz****

    Dear customer,

    Manufacturing date is around early 2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

    Question : [Re] Inquiry for the item from suz****

    Noted with thanks

    Answer : [Re] Inquiry for the item from suz****

    Noted with thanks

    Question : [Re] Inquiry for the item from suz****

    Thank you. Let me know if you have any questions.

  • Question : Inquiry for the item from lam****Jul 08, 2018

  • Question : HelpOct 06, 2016

    Hi seller, I own a bottle of. Dr. G peeling gel. As followed on the instruction, i wet my face and apply the product on my face but it doesn't seems to have any bits of product producing unless I rub in a circulation very hardly on my face. Why is that so?

    Answer : [Re] Help

    Hello, my customer!
    We are really sorry but It is slightly hard to understand!
    You apply it to wet skin and didn't rub your face?

    Question : [Re] Help

    I'm sorry if it hard to understand hahah!
    The product will create a dead skin like when it's gentle massage with wet face. But I will have to put in a bit of pressure with circulator motion then I'm able to scrub my face

    Answer : [Re] Help

    Hmm.. we are really sorry for the detail usage of the item because we are just a distributor, not a manufacturer :(
    If you can scrub your face, I think it is no problem.
    Sorry that we can not help you with a perfect answer!

[MISSHA] Dewy Glossy Eyes - 2g
[MISSHA] Dewy Glossy Eyes - 2g
Item Q&A
  • Question : Inquiry for the item from ong****Jan 12, 2020

    Hello may I know do you have stock for orange peco?

    Answer : [Re] Inquiry for the item from ong****

    Hello,

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order. Stock status depends on store's circumstances. Sorry for the inconvenience.

    Best Regards.

[Dr.G] Crystal Deep Peeling - 120g
[Dr.G] Crystal Deep Peeling - 120g
Item Q&A
  • Question : Inquiry for the item from suz****Jan 11, 2020

    What is the expiry date of the deep crystal peel. Thank you

    Answer : [Re] Inquiry for the item from suz****

    Dear customer,

    Manufacturing date is around early 2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : Inquiry for the item from tan****Sep 04, 2018

[BERRISOM] Oops My Lip Tint Pack - 15g (2pcs)
[BERRISOM] Oops My Lip Tint Pack - 15g (2pcs)
Item Q&A
  • Question : Inquiry for the item from wan****Jan 06, 2020

    What do you mean by 15g (2 pcs)? Will I get 2 colours? Can i choose 2 different colours? Or it will be the same?

    Answer : [Re] Inquiry for the item from wan****

    Hello,
    We send 2 pcs of one option.
    If you have any questions or concerns please contact us again.
    Thank you.

    Question : [Re] Inquiry for the item from wan****

    So, if I choose Sexy Red. I will get 2 pcs of Sexy Red?

    Answer : [Re] Inquiry for the item from wan****

    Yes, That is correct.

[THESAEM] Urban Eco Harakeke Fresh Cream - 60ml
[THESAEM] Urban Eco Harakeke Fresh Cream - 60ml
Item Q&A
[THE FACE SHOP] Rice Water Bright Rice Bran Foaming Cleanser - 150ml
[THE FACE SHOP] Rice Water Bright Rice Bran Foaming Cleanser - 150ml
Item Q&A
  • Question : Inquiry for the item from sha****Jan 07, 2020

    Hi. What is the expiry for the product?

    Answer : [Re] Inquiry for the item from sha****

    Dear customer,

    Manufacturing date is around late 2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

[THE FACE SHOP] Gold Collagen Ampoule Glow Foundation Refill - 10g
[THE FACE SHOP] Gold Collagen Ampoule Glow Foundation Refill - 10g
Item Q&A
  • Question : Inquiry for the item from 233****Jan 05, 2020

    Hi,

    Is this the same as the 2019 version. See pic below.
    By the way, the price for the refil and the main is the same $23.04
    Can you advise if there is a error in pricing? Thanks

    Answer : [Re] Inquiry for the item from 233****

    See pic

    Question : [Re] Inquiry for the item from 233****

    Hello,
    I am sorry for the inconvenience.
    The price has been changed. Refil products' price is $15.06 US now.
    The Face Shop[THE FACE SHOP] Gold Collagen Ampoule Glow Foundation Refill - 10g has been renewed on Jan 2020. So if you purchase it you will get renewed version of refill products.

[CNP LABORATORY] Propolis Ampule In Cushion - 1pack (15g+Refill) (SPF50+ PA+++)
[CNP LABORATORY] Propolis Ampule In Cushion - 1pack (15g+Refill) (SPF50+ PA+++)
Item Q&A
  • Question : Inquiry for the item from him****Jan 05, 2020

    Hi when is the expiry date for #23 ?

    Answer : [Re] Inquiry for the item from him****

    Dear customer,

    Manufacturing date is around late 2018 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

  • Question : Inquiry for the item from hui****Jul 29, 2019

    When is expiry date for color #21?

    Answer : [Re] Inquiry for the item from hui****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[MISSHA] Signature Dramatic Two Way Pact - 9.5g (SPF25 PA++)
[MISSHA] Signature Dramatic Two Way Pact - 9.5g (SPF25 PA++)
Item Q&A
  • Question : Inquiry for the item from 236****Dec 30, 2019

    Do u still have missha #23-Cho Gong Jin Cream Pact - 15g (SPF50+ PA+++)?

    Answer : [Re] Inquiry for the item from 236****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[HARUHARU] Wonder Maqui Berry Anti Oxidant Cream - 38g
[HARUHARU] Wonder Maqui Berry Anti Oxidant Cream - 38g
Item Q&A
  • Question : Inquiry for the item from bla****Dec 30, 2019

    Hi do you carry other items like the essence and toner?

    Answer : [Re] Inquiry for the item from bla****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[MISSHA] Misa Yuryeo Whitening 3 Set - 1pack (7items)
[MISSHA] Misa Yuryeo Whitening 3 Set - 1pack (7items)
Item Q&A
  • Question : Inquiry for the item from nan****Dec 30, 2019

    Hi Admin,

    Is tbis set still available ? if yes i wanna buy.

    Answer : [Re] Inquiry for the item from nan****

    Hello dear

    Yes, it's available. Thank you!

[MISSHA] Glow Lip Brush - 4.5g
[MISSHA] Glow Lip Brush - 4.5g
Item Q&A
  • Question : Inquiry for the item from 233****Dec 29, 2019

    Hi Seller,

    I just want to check, is this product still available now? Can I make an order now?

    Your earliest reply will be my greatest appreciated.

    Many thanks,
    Katherine (Ms. Teh)

    Answer : [Re] Inquiry for the item from 233****

    Hello

    Yes, only available option can be ordered. Thank you :)

[FARM STAY] Ceramide Firming Facial Essence - 50ml
[FARM STAY] Ceramide Firming Facial Essence - 50ml
Item Q&A
  • Question : Inquiry for the item from pre****Dec 29, 2019

    hi seller,
    do you have the full ingredients list for Farm Stay Ceramide firming facial essence? When is the expiry date?

    Answer : [Re] Inquiry for the item from pre****

    Dear customer.

    We are sorry to inform you that we are not able to find out the ingredients.
    Ingredients are usually written on the box or the container of the product, and they are written in Korean.
    It will take a tremendous amount of time for us to look for the exact ingredients in English, and our translations might be wrong.
    That's why we can't really help you for this case.

    Manufacturing date is around mid-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.

    Thank you, have a great day!

[FARMACY] Sweet Greens Best Kit - 1pack (3items)
[FARMACY] Sweet Greens Best Kit - 1pack (3items)
Item Q&A
  • Question : Inquiry for the item from Jia****Dec 26, 2019

    Is this authentic?
    Isn’t this a non Korean brand

    Answer : [Re] Inquiry for the item from Jia****

    Dear customer.

    All the items in our store is 100% original, because the products that we sell are from the Main Offices.
    We can proudly guarantee that all cosmetics that we sell on our shop are 100% genuine.
    if you need any further questions, please do not hesitate to contact us.

    Best Regards.

[FARM STAY] Grape Stem Cell Wrinkle Lifting Cream - 50ml
[FARM STAY] Grape Stem Cell Wrinkle Lifting Cream - 50ml
Item Q&A
  • Question : Inquiry for the item from mir****Dec 26, 2019

    Hi seller, may know the expiry date? And is it can use on the neck?

    Answer : [Re] Inquiry for the item from mir****

    Dear customer,

    Manufacturing date is around mid-2019 to recent date.
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is located nearby the main office of every cosmetic store.
    Should you have any further questions, please feel free to contact us.

    Thank you, have a great day!

    Question : [Re] Inquiry for the item from mir****

    Yes, it can be used on neck as well:)

    Answer : [Re] Inquiry for the item from mir****

    Note. Thanks for replying.

    Question : [Re] Inquiry for the item from mir****

    You're welcome :)

[CNP LABORATORY] Omega Perfection Sunblock Special Set (2019) - 1pack (3items) (SPF50+ PA+++)
[CNP LABORATORY] Omega Perfection Sunblock Special Set (2019) - 1pack (3items) (SPF50+ PA+++)
Item Q&A
[THESAEM] Eco Soul Tone Up CC - 35g (SPF30 PA++)
[THESAEM] Eco Soul Tone Up CC - 35g (SPF30 PA++)
Item Q&A
  • Question : Inquiry for the item from che****Dec 24, 2019

    Hi, will you be restocking eco soul cc tone up #2 soon?

    Answer : [Re] Inquiry for the item from che****

    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[TIAM] AC Fighting AHA BHA PHA Toner - 180ml
[TIAM] AC Fighting AHA BHA PHA Toner - 180ml
Item Q&A
[THE FACE SHOP] Anti Darkening Cushion EX Refill - 15g (SPF50+ PA+++)
[THE FACE SHOP] Anti Darkening Cushion EX Refill - 15g (SPF50+ PA+++)
Item Q&A
  • Question : Inquiry for the item from cla****Dec 12, 2019

    may i know V201 is under what color & when is the expire date?

    Answer : [Re] Inquiry for the item from cla****

    You can see the photo on the product page. It's recently manufactured and it can be used upto 2022 year. Best regards

    Question : [Re] Inquiry for the item from cla****

    noted.. V201 is it under apricot beige?

    Answer : [Re] Inquiry for the item from cla****

    Yes, it's under apricot beige. Thank you :)

  • Question : Inquiry for the item from P10****Oct 13, 2019

    Hi seller, may I know when is V203 or N203 going to be restock?

    Answer : [Re] Inquiry for the item from P10****


    Dear customer.

    We are sorry to tell you that we cannot make 100% sure if we have stock every time because we pick up products from the brands as soon as we receive an order.

    If the item is not on our listing, there are two possible reasons why we don't have them:
    1. The product line is not for sale anymore.
    2. The producer(maker) is not opening that item for sale for distributors.
    We will inform our Product Manager to try to put this item in our stock, but we cannot give you a promise.

    Sorry for the inconvenience.

    Best Regards.

[DENTALPRO] Interdental Brush - 1pack (15pcs)
[DENTALPRO] Interdental Brush - 1pack (15pcs)
Item Q&A
  • Question : Inquiry from Wat****Dec 08, 2019

    Hi, I have used DentalPro size 2 (0.8mm) but the actual size is not 0.8 mm compare to ISO size as stated below. I need to get ISO size 2 (0.5mm) and ISO size 4 (0.7mm). Could you kindly advice which size of your product I should purchase. Thanks.

    The ISO size for :
    0 - 0.4mm
    1 - 0.45mm
    2 - 0.5mm
    3 - 0.6mm
    4 - 0.7mm
    5 - 0.8mm

    Answer : [Re] Inquiry from Wat****

    Hello dear

    We don't have size for 0.5mm unfortuneately.
    If you'd like to use 0.7mm, please purchase option : No.01 SSS.
    Best regards

    Question : [Re] Inquiry from Wat****

    Hi, Sorry I did not make myself clear. The one I have now is DentalPro size 2 (0.8mm). But when I use it, it is like 0.4mm. You know your product better, I am looking for ISO size 0.5mm, meaning bigger than your size 2 and ISO size 0.7mm, need your advice. Thanks!

    Answer : [Re] Inquiry from Wat****

    Hello dear

    No.01 sss 0.7mm is the tinnest size of the options we carry.
    Best regards

    Question : [Re] Inquiry from Wat****

    What respond is that?

    Answer : [Re] Inquiry from Wat****

    We don't carry size of 0.5mm.

[THESAEM] Saemmul Under Eye Maker - 0.7g
[THESAEM] Saemmul Under Eye Maker - 0.7g
Item Q&A
[SNOW2+] Intensive Spot Care For Skin Trouble Solution - 1pack (3items)
[SNOW2+] Intensive Spot Care For Skin Trouble Solution - 1pack (3items)
Item Q&A
  • Question : Inquiry related delivery from eil****Dec 05, 2019

    Hello, I did not received the items as per what I had purchased. I order the following:
    - 2 x Night trouble patch (12 pieces each)
    - 2 x Facial spot care (3 items)
    - 1 x Intensive spot care (3 items)

    BUT I DID NOT RECEIVED THE FOLLOWING:
    - 2 x Facial spot care (MISSING TOTAL OF 6 items)
    - 1 x Intensive spot care (MISSING 1 ITEM)

    Answer : [Re] Inquiry related delivery from eil****

    Hello dear

    I really apologize that there are some missing products.
    I will investigate with packing team.
    Could you please send a photo for intensive spot care you received? because i'd like to check which item in the set is missing.

    Best regards

    Question : [Re] Inquiry related delivery from eil****

    Hello, I already attached the photos to you yesterday. Please kindly advise when can I receive the balance missing items. (Total 7 ITEMS)
    Intensive spot care I only have the ampoule and the magnesium patch, there is a missing after care patch..

    Answer : [Re] Inquiry related delivery from eil****

    Could you please open the intensive spot care and take a photo for the products what it inside? We have to confirm that before resolving the issue.

    Question : [Re] Inquiry related delivery from eil****

    Please find attached video

    Answer : [Re] Inquiry related delivery from eil****

    Hello any updates on this??

    Question : [Re] Inquiry related delivery from eil****

    I really apologize for the missing products.
    We've just issued refund for the both products.
    Once again, i'm so sorry about this inconvenient issue.

[Dr.Young] 2p Blemish Base - 60ml (SPF35 PA++)
[Dr.Young] 2p Blemish Base - 60ml (SPF35 PA++)
Item Q&A
  • Question : Inquiry for the item from Kri****Dec 06, 2019

  • Question : Inquiry for the item from Kri****Dec 03, 2019

  • Question : Inquiry for the item from Kri****Jul 10, 2018

  • Question : Expiry DateJul 26, 2016

    Hi Seller,
    Please advise when is the expiry date for this Dr. Young 2P Blemishes Base 30ml with SPF35PA++? Thanks

    Answer : [Re] Expiry Date

    Hello dear customer and thanks for giving me a message.
    Manufacturing date of almost every items is from late 2015 to recent date
    And its expiration date is 3 years from manufacturing date and 1 year after opening.
    We always get the freshest items since our office is nearby the main office of every cosmetic store.
    So do not worry about that!
    Should you have any further questions, please do not hesitate to reply to this message :)
    Thank you very much!
    Kindest regards

[SNOW2+] Facial Spot Care For Skin Trouble Solution - 1pack (3items)
[SNOW2+] Facial Spot Care For Skin Trouble Solution - 1pack (3items)
Item Q&A
  • Question : Inquiry related delivery from eil****Dec 05, 2019

    Hello, I did not received the items as per what I had purchased. I order the following:
    - 2 x Night trouble patch (12 pieces each)
    - 2 x Facial spot care (3 items)
    - 1 x Intensive spot care (3 items)

    BUT I DID NOT RECEIVED THE FOLLOWING:
    - 2 x Facial spot care (MISSING TOTAL OF 6 items)
    - 1 x Intensive spot care (MISSING 1 ITEM)

    Answer : [Re] Inquiry related delivery from eil****


    2019-12-06 11:11:40

    Hello dear

    I really apologize that there are some missing products.
    I will investigate with packing team.
    Could you please send a photo for intensive spot care you received? because i'd like to check which item in the set is missing.

    Best regards