Q&A board

Q & A Lists
Item Question & Answer
[SAEJINART] Posture Corrector For text neck / Adjustable / Fix Desk Neck / Prevent Pain / stretching
[SAEJINART] Posture Corrector For text neck / Adjustable / Fix Desk Neck / Prevent Pain / stretching
Item Q&A
  • Question : Inquiry for the item from Lemon8Sep 23, 2020

  • Question : Inquiry for the item from leepk25Sep 15, 2020

    Can children of 10 years old use this posture corrector?

    Answer : [Re] Inquiry for the item from leepk25

    Yes can.
    It is recommended to use for 5-10 minutes a day for growing children.

  • Question : Inquiry for the item from SunnySep 15, 2020

    Can you wear this daily for longer than 20min? Is it washable?

    Answer : [Re] Inquiry for the item from Sunny

    Yes, no problem even if you use it for more than 20 minutes.
    Can be washed with water.

    Question : [Re] Inquiry for the item from Sunny

    Thank you!

    Answer : [Re] Inquiry for the item from Sunny

    TKS ^_^♥

[Lenovo] Slim3-15IML / Intel i5-10210U / 15.6inch IPS Wide viewing angle /Geforce MX330 2GB Graphics
[Lenovo] Slim3-15IML / Intel i5-10210U / 15.6inch IPS Wide viewing angle /Geforce MX330 2GB Graphics
Item Q&A
  • Question : Inquiry for the item from SySep 23, 2020

    Any discount soon and can have 16gb ram and +512gb ssd option?

    Answer : [Re] Inquiry for the item from Sy

    16gb ram can't.
    Onboard RAM 4gb+16gb = 20gb model available.
    To change to 512gb, you need +$50 more on the 20gb model.

  • Question : Inquiry for the item from Koh_e_kAug 29, 2020

    Hi seller , I am interested in buying this . I plan to choose the 20RAM + 256SSD & 1 TB HDD option which will be $1,017 . But why can’t use the $100 voucher ? This model if compare to your L340 I5 gaming legend model which is better and faster ? Please advise

    Answer : [Re] Inquiry for the item from Koh_e_k

    For high-performance gaming, purchase the L340 model.
    For medium performance + business model, buy this model now.

  • Question : Inquiry for the item from CLAug 26, 2020

    Doe this model have a SSD cabin for adding in a 2.5" SATA SSD? Tks

    Answer : [Re] Inquiry for the item from CL

    Yes box inside have FREE GIFT 2.5inch SATA KIT ^^

  • Question : Inquiry for the item from michaelang_1975Aug 22, 2020

    Dear seller, is it possible to preload with Microsoft office software? Thanks

    Answer : [Re] Inquiry for the item from michaelang_1975

    Microsoftware must be purchased and downloaded separately.
    Sorry.

    Question : [Re] Inquiry for the item from michaelang_1975

    Thanks. Does the keyboard come with back-light?

    Answer : [Re] Inquiry for the item from michaelang_1975

    nonhave backlight mode TT;

  • Question : Inquiry for the item from agagwinAug 23, 2020

    May I know , How much total price?Thanks

    Answer : [Re] Inquiry for the item from agagwin

    7%GST +12$ of purchase amount is added.
    This product has MX330 graphics, so it has a very good performance.
    Most high-end games can be played.

+View all Notice, FAQ, Q&A >>
[MORITZ] Espresso machine / MO-EM1000 / Home Coffee Maker / Up to 4 cups of espresso
[MORITZ] Espresso machine / MO-EM1000 / Home Coffee Maker / Up to 4 cups of espresso
Item Q&A
  • Question : Inquiry for the item from Bul49Sep 22, 2020

  • Question : Inquiry related delivery from ZennAug 31, 2020

    Hi, I'm posting my inquiry here in case the private inquiry I sent last week is missed out.

    It's been awhile since my order and I have not received any updates since it was shipped - still in transit to dispatch center (there's no tracking number as well).

    May I have an update on the delivery status? I would like to cancel my order if the item has still not been shipped. Thanks!

    Answer : [Re] Inquiry related delivery from Zenn

    Order cancellation refund received.
    It will be approved by Qoo10 within 1-2 days.
    Thank you.

  • Question : Inquiry related delivery from ZennAug 15, 2020

    Hi, may I know when will the item be shipped?
    Sent an inquiry 2 days ago but didn't receive any reply. Thanks.

    Answer : [Re] Inquiry related delivery from Zenn

    Product delivery starts after 2 days.
    (Korean holiday until today)
    I'm really sorry for the late response rate.

  • Question : Inquiry for the item from augustchoh26Aug 07, 2020

    Hello! Do you have stock for the green moritz espresso machine?

    Answer : [Re] Inquiry for the item from augustchoh26

    It is confirmed that it is currently in stock, but the price is likely to rise slightly.
    I'll get back to you by Monday.
    Can you wait?

    Question : [Re] Inquiry for the item from augustchoh26

    Sure and thank you.

    Answer : [Re] Inquiry for the item from augustchoh26

    It has been confirmed that it currently only has brown color.
    Sorry for the late reply.

  • Question : Inquiry for the item from tok****May 05, 2020

[MUSKO] 18V Charging Hammer Drill / FMCD18 / Torque control / Power Hammer / Front LED Light
[MUSKO] 18V Charging Hammer Drill / FMCD18 / Torque control / Power Hammer / Front LED Light
Item Q&A
  • Question : Inquiry for the item from jansenwahoSep 21, 2020

  • Question : Inquiry for the item from mse****Apr 12, 2018

    What is the battery current rating it is 1.0,1.5 or 2.0

    Answer : [Re] Inquiry for the item from mse****

    We apologize for any inconvenience.
    I do not know what it means.
    The battery of this product is a powerful product using 18V.

  • Question : Inquiry for the item from mse****Apr 12, 2018

    What is the battery Ah it is 1.0,1.5 or 2.0 current rating

    Answer : [Re] Inquiry for the item from mse****

    We apologize for any inconvenience.
    I do not know what it means.
    The battery of this product is a powerful product using 18V.

  • Question : Inquiry for the item from sha****Aug 12, 2017

  • Question : Inquiry for the item from dav****Aug 11, 2017

+View all Notice, FAQ, Q&A >>
[SAMSUNG] GALAXY BUDS+ BTS / EARPHONE/EARBUDS/Bluetooth/BTS EDITION
[SAMSUNG] GALAXY BUDS+ BTS / EARPHONE/EARBUDS/Bluetooth/BTS EDITION
Item Q&A
  • Question : 來自kk901316會員的商品咨詢。Sep 20, 2020

  • Question : Inquiry related return and exchange from cyn****Jan 06, 2019

    Referring the order in the subject, it was pursued by you that the item will be delivered by end of week. The item purchased on 2 Dec 2018. To date, item is not Received and no update on shipping details Please do a refund. Thanks

    Answer : [Re] Inquiry related return and exchange from cyn****

    We apologize for any inconvenience.
    Please tell me your order number.
    Thank you.

  • Question : Inquiry for the item from civ****Nov 23, 2018

  • Question : Inquiry for the item from civ****Nov 23, 2018

  • Question : Inquiry for the item from pra****Sep 15, 2018

+View all Notice, FAQ, Q&A >>
[Lenovo] Slim3-15 / 10th Intel-i3 / 15.6inch IPS Wide viewing angle / Slim Laptop / High Performance
[Lenovo] Slim3-15 / 10th Intel-i3 / 15.6inch IPS Wide viewing angle / Slim Laptop / High Performance
Item Q&A
  • Question : Inquiry related delivery from takeoneoSep 14, 2020

  • Question : Inquiry for the item from michaelang_1975Sep 18, 2020

    Dear seller,

    is Singaore's GST payable? Are there any local warranty? What if accidentally damaged or lost/not delivered in transit?

    Thanks

    Answer : [Re] Inquiry for the item from michaelang_1975

    Simple repair is possible in sg.
    If a part that cannot be repaired occurs, we will pick up the product to Korea.
    Deliberately dripping water.
    Deliberately damage the product.
    Except in this case, most can be repaired.
    If the product is lost during delivery, qxpress is responsible for it.

    Question : [Re] Inquiry for the item from michaelang_1975

    Thanks. Is GST payable?

    Answer : [Re] Inquiry for the item from michaelang_1975

    Products over $400 must pay GST.

  • Question : Inquiry for the item from yyjandrewAug 22, 2020

  • Question : Inquiry for the item from RetningSep 02, 2020

    Do you have a similar model with AMD CPU?

    Answer : [Re] Inquiry for the item from Retning

    Please tell us what CPU and specification you want.
    I would recommend it.
    Please also ask for the amount.

    Question : [Re] Inquiry for the item from Retning

    Hi these are the minimum specs I am looking at

    CPU: AMD Ryzen 3 (3xxx/4xxx series)
    Display Type: IPS(Either Matt or Glossy is ok)
    Resolution: FHD 1920 x 1080

    Size: 15.6 Inch with Number keypad or 13.3 Inch(No Keypad)
    Weight: Below 1.8kg(For 15.6 Inch) | Below 1.35kg(For 13.3 Inch)

    Ram: 4G or below needs to be upgradable(Single or Double Slot is fine), 8G and higher no need to be upgradable
    Storage: SSD, 128G or below needs to be upgradable, 256 and higher no need to be upgradable, form factor can be any type(Sata, M.2, NVME etc)
    Wifi: Any build in one is good

    Operating System: Not needed(DOS is ok as long the drivers can be downloaded)

    Price: 600SGD or less

    Thank you.

    Answer : [Re] Inquiry for the item from Retning

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=681547434

    The product on this link is scheduled to be promoted.
    Probably in 2-3 hours, the promotion is scheduled to proceed.
    The estimated price is $599.
    It is equipped with 3500U CPU, and the RAM is 4GB standard.
    Keyboard backlight + 1 year warranty + high performance CPU + high performance battery.
    is.

    If you buy today I will give you a mouse as an extra gift.

    Question : [Re] Inquiry for the item from Retning

    I will consider it. Thank you very much for your reply!

    Answer : [Re] Inquiry for the item from Retning

    TKS ^^

  • Question : Inquiry related delivery from HeroAug 31, 2020

+View all Notice, FAQ, Q&A >>
[Logitech] Multi-Device Bluetooth Keyboards / K780 / Wireless Mini Keyboard / Bulk goods
[Logitech] Multi-Device Bluetooth Keyboards / K780 / Wireless Mini Keyboard / Bulk goods
Item Q&A
[ASUS] ZenBoook 14 UX425 Laptop / 22Hours Battery Life / 1.26Kg Ultralight / Ryzen 4500U / 8GB RAM
[ASUS] ZenBoook 14 UX425 Laptop / 22Hours Battery Life / 1.26Kg Ultralight / Ryzen 4500U / 8GB RAM
Item Q&A
  • Question : Inquiry for the item from Koh_e_kSep 14, 2020

    Hi , can upgrade the ram to 16G & upgrade the storage to 1TB SSD ?

    Answer : [Re] Inquiry for the item from Koh_e_k

    Ram change is not possible due to the onboard model.
    The capacity is upgradeable.

  • Question : Inquiry for the item from edmundymhSep 10, 2020

    Hi seller, this is i5 or i7? What warranty for Ship to s’pore use?

    Answer : [Re] Inquiry for the item from edmundymh

    1year warranty
    this model is AMD Ryzen 4500U Model ^^
    It's a better product than the i7 cpu sold in Singapore.

[FUTUROLAB] Portable Personal Ultrasonic Mosquito Repeller / Low-frequency sound wave / Portable Ultrasonic mosquito elimination / AA Bettery / Mosquito repellent  / For ZIKA Virus
[FUTUROLAB] Portable Personal Ultrasonic Mosquito Repeller / Low-frequency sound wave / Portable Ultrasonic mosquito elimination / AA Bettery / Mosquito repellent / For ZIKA Virus
Item Q&A
  • Question : Inquiry from wkprogerSep 14, 2020

[SK] 3.6g BL8 Earphone Earbuds /Bluetooth5.0 /Airpods Style /Light-Weight /Quick Pair
[SK] 3.6g BL8 Earphone Earbuds /Bluetooth5.0 /Airpods Style /Light-Weight /Quick Pair
Item Q&A
  • Question : 來自eddychui0911會員的商品咨詢。Sep 12, 2020

    Hi seller, is it good sound quality? Any bass reflex?

    Answer : [Re] 來自eddychui0911會員的商品咨詢。

    You can think of it as a basic wireless earphone from sk.

    Question : [Re] 來自eddychui0911會員的商品咨詢。

    That's great. Thanks!

    Answer : [Re] 來自eddychui0911會員的商品咨詢。

    TKS ^^

[Lenovo] Gaming3i-15  / i5-10300H / Win10 /  / GTX1650Ti / NVMe 256GB /HD WEBCAM / laptop
[Lenovo] Gaming3i-15 / i5-10300H / Win10 / / GTX1650Ti / NVMe 256GB /HD WEBCAM / laptop
Item Q&A
[Acer] 15.6inch Aspire 5 Ryzen-3500U / NVMe256GB / IPS FULL HD / 8H work time / 1YearWarranty laptop
[Acer] 15.6inch Aspire 5 Ryzen-3500U / NVMe256GB / IPS FULL HD / 8H work time / 1YearWarranty laptop
Item Q&A
  • Question : Inquiry for the item from 7531Sep 10, 2020

    Hi.

    Is this brand new?
    Warranty corvered by Acer? How do I receive help if it spoils?

    Thank you.

    Answer : [Re] Inquiry for the item from 7531

    100% brand new product.
    1 year warranty provided.
    Visit your nearest Singapore Acer Center.
    If there is a part that cannot be repaired at the Singapore Center, please message us.
    We provide pickup service for immediate repair.

    Question : [Re] Inquiry for the item from 7531

    👍🏻Thanks!

    Answer : [Re] Inquiry for the item from 7531

    Oh yeah.. sorry, can I plug directly to Singapore socket when charging?

    Question : [Re] Inquiry for the item from 7531

    2pin type is provided.
    Multiple plugs are required.
    Singapore knows it as 3pin.

  • Question : Inquiry for the item from deenulhasanSep 07, 2020

[ASUS] ASUS TUF Gaming FX505 / Win10 / Ryzen R5-3550H / GTX1650 Graphics / NVMe512GB /HD WEBCAM
[ASUS] ASUS TUF Gaming FX505 / Win10 / Ryzen R5-3550H / GTX1650 Graphics / NVMe512GB /HD WEBCAM
Item Q&A
  • Question : Inquiry for the item from catjediSep 09, 2020

    Hi does this laptop have Singapore warranty? How long is the warranty?

    Answer : [Re] Inquiry for the item from catjedi

    1Year warranty ^^ TKS.

  • Question : Inquiry for the item from proshadow3rSep 09, 2020

  • Question : Inquiry for the item from syahrizanhafezSep 06, 2020

    Hi Chulwoop,

    Can i check with you what is the difference in the operating system:
    1) No (free DOS)
    2) windows 10 english version (after open box)

    Answer : [Re] Inquiry for the item from syahrizanhafez

    1) is i give win10key and you need youself install windows

    2) 100%brand new arrive my company and i open box install win10 and sent you ^^

    Question : [Re] Inquiry for the item from syahrizanhafez

    Noted with thanks for the clarification. Appreciate it!👍🏻😊

    Answer : [Re] Inquiry for the item from syahrizanhafez

    TKS ^^~

    Question : [Re] Inquiry for the item from syahrizanhafez

    Just 1 last question, if i take NVMe and i dont add the HDD storage option what is the difference? Can NVMe be used as a storage as well like the HDD?

    Answer : [Re] Inquiry for the item from syahrizanhafez

    There is only one NVMe HDD.
    If the NVMe capacity is insufficient, it is to add an HDD.
    It is a HDD option to add when the capacity is insufficient.
    The NVMe speed is much faster.
    The NVMe model is recommended as the main capacity.

    Question : [Re] Inquiry for the item from syahrizanhafez

    Very nice! Now i understand it better..
    Really appreciate it alot and thanks

    Answer : [Re] Inquiry for the item from syahrizanhafez

    If you have any questions, please feel free to message us.
    The fastest response available during business hours.
    Thank you.

    Question : [Re] Inquiry for the item from syahrizanhafez

    Noted with thanks

    Answer : [Re] Inquiry for the item from syahrizanhafez

    .

  • Question : Inquiry for the item from ckyehk0614Sep 03, 2020

    Hi... I am interesting this laptop computer. I have inquiry shown as follows:

    (1) How many year worldwide warranty?
    (2) How many day will arrive my location?

    Answer : [Re] Inquiry for the item from ckyehk0614

    1year warranty and about need 6~7day arrive sg ^^ this model today new promo goods ~

[LENOVO] L340-15IRH / Win10 / Intel i5-9300 / GTX1650 / RAM 4GB /1TB HDD / HD WEBCAM /GAMING LAPTOP
[LENOVO] L340-15IRH / Win10 / Intel i5-9300 / GTX1650 / RAM 4GB /1TB HDD / HD WEBCAM /GAMING LAPTOP
Item Q&A
  • Question : Inquiry related delivery from JackSep 09, 2020

  • Question : Inquiry for the item from Koh_e_kSep 02, 2020

  • Question : Inquiry for the item from Koh_e_kAug 31, 2020

    Hi , may I know when will be the next group buy & promotion ? I miss the purchase . Please advise thanks

    Answer : [Re] Inquiry for the item from Koh_e_k

    Can you tell which option you were going to buy?
    The promotion is probably not there anymore.
    It was a Qoo10 SUPERSALE price.

    Question : [Re] Inquiry for the item from Koh_e_k

    Plan to purchase this max capability yesterday . After 100 voucher discount should be $1,029 . But no aware the promotion end 30 Aug 2020 . Can advise when will be the next promotion ?

    Answer : [Re] Inquiry for the item from Koh_e_k

    At $1029
    1 set of M.2 128GB+1TB+20GB is available.
    Please tell me if you want. Last one set available.

    The M.2 256GB event has ended completely.
    There is no plan to proceed with this optional event.

    Question : [Re] Inquiry for the item from Koh_e_k

    Hi , thanks . I missed the 256GB promotion which really a good buy . Will consider the 128G at $1,034 as this promotion can’t use any voucher .

    Answer : [Re] Inquiry for the item from Koh_e_k

    Yes 256GB model event is over
    Currently, 128GB plus 1TB 20RAM is the best option.
    This product will be discontinued soon.
    Please note.

  • Question : 来自guantc2612会员的商品咨询。Aug 30, 2020

    if today order when can receive?

    Answer : [Re] 来自guantc2612会员的商品咨询。

    If you order today, it will take about 7 days.
    Thank you.

  • Question : Inquiry for the item from issacng2016Aug 22, 2020

    What about the warranty in Singapore?

    Answer : [Re] Inquiry for the item from issacng2016

    1Year warranty ^^

+View all Notice, FAQ, Q&A >>
[MPGIO] 2017 NEW Gaming Laptop / Athena Chic / Dual OS / Tablet n Notebook / 10.1 HD IPS / DDR3 4GB
[MPGIO] 2017 NEW Gaming Laptop / Athena Chic / Dual OS / Tablet n Notebook / 10.1 HD IPS / DDR3 4GB
Item Q&A
  • Question : Inquiry for the item from lynne0114Sep 09, 2020

    Hi, does this come with the keyboard?

    Answer : [Re] Inquiry for the item from lynne0114

    This goods no have stock sorry.

  • Question : Inquiry for the item from Roc****Oct 19, 2019

    Hi can I play games with this laptop?

    Answer : [Re] Inquiry for the item from Roc****

    What game would you like to play?
    I want to know what kind of game you want to play.

    Question : [Re] Inquiry for the item from Roc****

    Something like sid Meier civilization.. strategy games.

    Answer : [Re] Inquiry for the item from Roc****

    https://www.qoo10.sg/item/LENOVO-IDEAPAD-L340-GAMING-I5-9300H-GTX1650-IPS-FULL-HD-DISPLAY/657344488


    We recommend this specification for high end game.

  • Question : Inquiry for the item from pap****Nov 22, 2017

    Whats the spec?

    Answer : [Re] Inquiry for the item from pap****

    Quad Core Z8300 / 4GB RAM / 64GB SSD / 590g / 10.1 inch
    THanks ^_^

  • Question : GSTMay 25, 2017

    hi.
    If i buy this item, after applying the $215 and $100 coupon, it is below $400, do i need to pay GST ?
    thanks

    Answer : [Re] GST

    NO GST
    Thanks ^^!!

  • Question : Can't connect to cameraMay 23, 2017

    I found another problem, when I click on camera icon, the message says ""Can't connect to camera". Is there a switch to turn it on??

    Answer : [Re] Can't connect to camera

    All products were shipped after confirmation.
    Please ask me again.
    If an inconvenience occurs
    Please take a video and attach it.
    Thank you.

+View all Notice, FAQ, Q&A >>
[3M] LED AIR 3 stand / standing lamp / Light Filter / Air Guide Polarizing Filters / Reduced glare / Multiple shadow prevention / Angle adjustment
[3M] LED AIR 3 stand / standing lamp / Light Filter / Air Guide Polarizing Filters / Reduced glare / Multiple shadow prevention / Angle adjustment
Item Q&A
[Acer] 2020NEW Aspire 5 Ryzen-4500U / NVMe256GB / IPS FULL HD / 10H work time / 1YearWarranty laptop
[Acer] 2020NEW Aspire 5 Ryzen-4500U / NVMe256GB / IPS FULL HD / 10H work time / 1YearWarranty laptop
Item Q&A
  • Question : Inquiry for the item from gundamprecureproSep 01, 2020

    How do I get global warranty ?

    Answer : [Re] Inquiry for the item from gundamprecurepro

    Please message us if you have any product problems.

    Question : [Re] Inquiry for the item from gundamprecurepro

    So I don't send to my local acer official store for repairs.

    Answer : [Re] Inquiry for the item from gundamprecurepro

    Please let me know if you need repair.
    We will provide help quickly.
    If you experience any strange symptoms, please message me.
    We will provide you with the fastest solution help.
    Thank you.

    Question : [Re] Inquiry for the item from gundamprecurepro

    So no physical repair centre in Singapore

    Answer : [Re] Inquiry for the item from gundamprecurepro

    You can get all the basic services by visiting the Singapore Service Center.
    It is a traveler's warranty applied to 50 countries around the world.

    Question : [Re] Inquiry for the item from gundamprecurepro

    Where is the service centre in Singapore. What documents do I have to bring along?

    Answer : [Re] Inquiry for the item from gundamprecurepro

    Are you having a problem with the product now?

  • Question : Inquiry for the item from weeping_leeSep 05, 2020

    Hi, on top of 7%gst and $12 handling fee, any other charges applicable (like shipping fee $18.88 as mentioned by previous buyers)? If other fee (like shipping fee) applied, can get full refund by you (shipping fee +incurred GST on shipping fee)?

    Answer : [Re] Inquiry for the item from weeping_lee

    7%+12$ and, I know that 1-2$ more occurs.
    If you purchase the product, we can support the $5 shipping fee.
    It is a model that cannot support much because it is a product with low margin.
    Please note.

  • Question : Inquiry from gundamprecureproAug 26, 2020

    52.423 is 7% of the product cost. Why should I pay so much when you are late for weeks???

    Answer : [Re] Inquiry from gundamprecurepro

    Shipping is Not FREE

    Question : [Re] Inquiry from gundamprecurepro

    Singapore incurs a 7% tariff on purchases of $400 or more.
    This is the payment of customs duties required for normal transactions.

    Answer : [Re] Inquiry from gundamprecurepro

    The amount is wrong. Shipping free. Recalculate amount.

    Question : [Re] Inquiry from gundamprecurepro

    Shipping is free.
    GST is a tariff.
    Customs duties must be paid separately.
    Products over $400 will incur GST.
    I understand that GST occurs even when purchasing products from Qoo10.
    Shipping is free shipping and GST is separate from customs duty.
    Please understand.

    Answer : [Re] Inquiry from gundamprecurepro

    Other customer complained of handling fees which was not explained on the website. Screenshot this phrase for me. All terms and conditions are to be spelt out completely in black and white.

    Question : [Re] Inquiry from gundamprecurepro

    GST only 7 %, what are charges are added

    Answer : [Re] Inquiry from gundamprecurepro

    GST only 7 %, what are other charges are added

    Question : [Re] Inquiry from gundamprecurepro

    Why there is a shipping fees included

    Answer : [Re] Inquiry from gundamprecurepro

    Why there is shipping charges included

    Question : [Re] Inquiry from gundamprecurepro

    Please use only one message.
    Please refrain from duplicate messages.

    Answer : [Re] Inquiry from gundamprecurepro

    Calculate the tariff and handling fees shown

    Question : [Re] Inquiry from gundamprecurepro

    I explained enough as a seller.
    How does the seller explain more than the customer claim?
    This is the amount accrued under the Singapore Customs Law. There is no money a seller receives at GST.
    I look forward to your qoo10 response.

    The gst calculation is provided by qxpress and is subject to Singapore law.
    I certainly didn't ask for any extra money.
    It was processed according to the tax.

    Answer : [Re] Inquiry from gundamprecurepro

    I explained enough as a seller.
    How does the seller explain more than the customer claim?
    This is the amount accrued under the Singapore Customs Law. There is no money a seller receives at GST.
    I look forward to your qoo10 response.

    The gst calculation is provided by qxpress and is subject to Singapore law.
    I certainly didn't ask for any extra money.
    It was processed according to the tax.


    **Customs information notified by our shop can be checked in Shop info.

  • Question : Inquiry for the item from chualynnetteAug 27, 2020

    Understand that the Keyboard is in Korean? Is it easy to change to Singapore /Imternational English keyboard?

    Answer : [Re] Inquiry for the item from chualynnette

    Yes, the English keypad and Korean that are commonly used all over the world are printed together.
    It will be shipped after installation in English version from the time of delivery.
    You don't have to worry.

  • Question : Inquiry for the item from FS changAug 15, 2020

+View all Notice, FAQ, Q&A >>
[MONEX] 4K UHD MONITOR M27UHM / 27 inch / LED gaming monitor / remote control / Made in Korea
[MONEX] 4K UHD MONITOR M27UHM / 27 inch / LED gaming monitor / remote control / Made in Korea
Item Q&A
  • Question : Inquiry for the item from miketan1234Sep 03, 2020

    I purchased your monitor and set up with my computer. Cannot use the remote as everything is in Korean. Not able to display. Is it possible to get remote instruction in English .
    Please assist.

    Thank you

    Answer : [Re] Inquiry for the item from miketan1234

    Please tell me the order number where you ordered the product.
    I'll check the model.

  • Question : Shipping costJun 17, 2018

  • Question : PanelMay 27, 2018

    Hi, may I know if it is IPS or TN? Thanks.

    Answer : [Re] Panel

    Hi, are you still selling this product?

    Question : [Re] Panel

    Sorry for the late reply.
    The product has been modified to allow NO GST.

    Panel information is not identifiable.
    27inch / 3840x2160 / 300cd / 6ms / DCR1,000,000:1

    Answer : [Re] Panel

    Hi please refer to my first question - is it IPS, TN or VA? Thanks.

    Question : [Re] Panel

    And also, is the screen matte or glossy? Thanks.

[LENOVO] Legion Y540/ Win10 / Intel i5-9300 / GTX1660Ti / RAM 8GB /SSD 256GB / HD WEBCAM /LAPTOP
[LENOVO] Legion Y540/ Win10 / Intel i5-9300 / GTX1660Ti / RAM 8GB /SSD 256GB / HD WEBCAM /LAPTOP
Item Q&A
  • Question : Inquiry for the item from yuu_gohSep 02, 2020

  • Question : Inquiry for the item from tamainpawthutAug 30, 2020

    Do have any international wrranty for this laptop.
    If any hardwares problem , where should go which service center

    Answer : [Re] Inquiry for the item from tamainpawthut

    Provides a one-year warranty.
    You can visit Lenovo Service Center in Singapore.
    You can get a simple service.
    If not possible, we provide qxpress pikcup service within 1 day.
    You don't have to worry.

  • Question : Inquiry for the item from justinkhwongAug 07, 2020

[Lenovo] Slim3-15 / RYZEN5-4500U / 15.6inch IPS Wide viewing angle / Slim Laptop / High Performance
[Lenovo] Slim3-15 / RYZEN5-4500U / 15.6inch IPS Wide viewing angle / Slim Laptop / High Performance
Item Q&A
  • Question : Inquiry for the item from keane_hgzJul 24, 2020

    Hi, can you give a definite answer of whether 1 year warranty applies to Lenovo Singapore local warranty. Possible is not an assuring answer.

    Answer : [Re] Inquiry for the item from keane_hgz

    1 year warranty.
    If repair is not possible in Singapore, we offer a pickup service to Korea.
    It can be repaired without any problems.
    You can purchase it.
    Thank you.

    Question : [Re] Inquiry for the item from keane_hgz

    Hi I'm looking for the previous Lenovo model, it's now Acer

    Answer : [Re] Inquiry for the item from keane_hgz

    no have stock lenovo slim3 model TT All sold out sorry;

    Question : [Re] Inquiry for the item from keane_hgz

    looking for lenovo slim3 model with ryzen 4000u series processor, please inform when restock

    Answer : [Re] Inquiry for the item from keane_hgz

    Slim3 4000u series IN KR All Out of stock....

    https://www.qoo10.sg/item/LENOVO-SLIM3-15IML-INTEL-I5-10210U-15-6INCH-IPS-WIDE-VIEWING/680541340

    This model better goods CPU & Graphics MX330

  • Question : Inquiry for the item from pernodsimAug 29, 2020

    Can choose purple colour?

    Answer : [Re] Inquiry for the item from pernodsim

    NO have stock silver and purple TT Sodl out.

  • Question : Inquiry related delivery from akropol54Aug 16, 2020

  • Question : Inquiry for the item from convey2rohitAug 16, 2020

  • Question : Inquiry for the item from lifeyyyAug 15, 2020

    Hi whats the main difference betweeb this and the other Aspire 5?

    Answer : [Re] Inquiry for the item from lifeyyy

    Fingerprint recognition, weight, backlight, product raw materials (aluminum alloy body), Bluetooth, WiFi, etc. are upgraded to most products.

+View all Notice, FAQ, Q&A >>
[ASUS] 2020 Vivobook+D509DA / Win10 / Ryzen R7-3700U / VEGA10 Graphics / M.2 SSD 256GB /HD WEBCAM
[ASUS] 2020 Vivobook+D509DA / Win10 / Ryzen R7-3700U / VEGA10 Graphics / M.2 SSD 256GB /HD WEBCAM
Item Q&A
  • Question : Inquiry for the item from ckyehk0614Sep 02, 2020

  • Question : Inquiry for the item from mysticology11Aug 07, 2020

    Hi seller, so we hv to pay for GST separately? And can I check if there’s any local warranty?

    Answer : [Re] Inquiry for the item from mysticology11

    Separate GST occurs depending on the amount purchased.
    Even if you pay GST, it is a model that can be purchased very cheaply.
    We provide warranty.
    If repairs are not possible inside Singapore, we provide pickup kr service.
    You don't have to worry.

    Question : [Re] Inquiry for the item from mysticology11

    How Long is the warranty? And the default language for this laptop is English or Korean?

    Answer : [Re] Inquiry for the item from mysticology11

    1 year.
    The language is shipped with Windows 10 English version installed.

  • Question : Inquiry for the item from starrynight99zzAug 15, 2020

    Hi there,

    I have 2 questions:
    1) Can i install 2.5 inch SATA SSD ?
    2) Can i charge the laptop using 20,000mAh powerbank (45W), by USB-C connection?

    Answer : [Re] Inquiry for the item from starrynight99zz

    1) Can add yourself add SATA HDD (2.5inch)
    2) Can not charge powerbank TT Only use adapter

  • Question : Inquiry for the item from nelsonhingAug 06, 2020

    Is the color of this laptop black?

    Answer : [Re] Inquiry for the item from nelsonhing

    Laptop storage using M.2 only no other internal disk?

    Question : [Re] Inquiry for the item from nelsonhing

    Color like grey ^^
    and inside have m.2 ssd slot 1 + 2.5inch HDD slot ^^

  • Question : Inquiry for the item from chrisAug 04, 2020

    Do you have stock for the Ryzen3-3200u version? If ordered today, how long before it is shipped/delivered?
    Thanks!

    Answer : [Re] Inquiry for the item from chris

    If you order today, it will start shipping tomorrow.
    In stock.
    Maybe you can arrive on Friday next Thursday.

    Question : [Re] Inquiry for the item from chris

    Thank you for your reply. Can confirm if all vivobook models listed have backlit keyboard?

    Answer : [Re] Inquiry for the item from chris

    This model non have backlihgt.
    If you want backlight

    https://www.qoo10.sg/item/LENOVO-L340-15IRH-WIN10-INTEL-I5-9300-GTX1650-RAM-12GB-1TB-HDD/679261856

    Choose this model ^^

+View all Notice, FAQ, Q&A >>
[CROSSOVER] 32inch WQHD Monitor / 100Hz / sRGB100% / HDR / With Speaker / Vesa hole
[CROSSOVER] 32inch WQHD Monitor / 100Hz / sRGB100% / HDR / With Speaker / Vesa hole
Item Q&A
  • Question : Inquiry related delivery from din93282Sep 01, 2020

    Hi

    1. Do not deduct any money from me, I want full refund
    2. This is Seller error for wrongly declare CIF amount above SGD400
    3. Seller did not inform earlier there will be GST on importation into Singapore
    4. I was informed only after cargo arrived Singapore
    5. See attached photo the selling price and which also said shipping is free

    Please note I am avoiding sending many email, so please do not make things hard for me due to seller error

    Answer : [Re] Inquiry related delivery from din93282

    As customer request.
    For the product, 382+66=448 should be reported normally.
    We will correct the errors and have a high GST imposed.

    GST can be checked in SHOP INFO. The buyer did not confirm.
    Again, I'm not trying to talk with just your argument.

    It is impossible to provide assistance to buyers who do not try to solve and solve.
    Qoo10 CS claim please.
    (The buyer first asks for Qoo10 CS notification.)

    Please message as Qoo10 claim.
    Even if you message us, we will not respond.
    We will reply with Qoo10 claim as customer wants.
    In addition, GST is Singapore Customs Law.
    Please note.

  • Question : Inquiry from din93282Sep 01, 2020

    Why must I pay for GST, I was never informed
    Import into Singapore via air for CIF below SGD400 no GST
    I am a freight forwarder and I declare import permit

    Answer : [Re] Inquiry from din93282

    How do I change what has been done under Singapore law?
    If you are a carrier, please call qxpress sg about this issue.
    Try to solve this problem. plz Don't just try to argue.

[Smart Cara] food waste disposer / Indoor Kitchen Composter / Garbage Voltage / food processor
[Smart Cara] food waste disposer / Indoor Kitchen Composter / Garbage Voltage / food processor
Item Q&A
[LENOVO] ideapad L3 / Intel Gold 6405U / UHD Graphics / DDR4 4GB RAM / HD WAB CAM
[LENOVO] ideapad L3 / Intel Gold 6405U / UHD Graphics / DDR4 4GB RAM / HD WAB CAM
Item Q&A
  • Question : Inquiry for the item from leophua04Aug 26, 2020

    Can change to a GEforce graphic card for better graphic performance?

    Answer : [Re] Inquiry for the item from leophua04

    It cannot be changed.
    If you want a good graphics card, please purchase the product below.
    Link is attached.


    https://www.qoo10.sg/item/LENOVO-SLIM3-15IML-INTEL-I5-10210U-15-6INCH-IPS-WIDE-VIEWING/680541340

    https://www.qoo10.sg/item/LENOVO-L340-15IRH-WIN10-INTEL-I5-9300-GTX1650-RAM-12GB-1TB-HDD/679261856

  • Question : Inquiry for the item from bbtan2008Jul 26, 2020

    Warranty means need to send back to Korea? Pay for shipping both ways? I believe not international warranty correct?

    Answer : [Re] Inquiry for the item from bbtan2008

    If repair is not possible in Singapore, we will help you.
    There is no problem with warranty.
    We pay for shipping.

    Question : [Re] Inquiry for the item from bbtan2008

    OK noted. Thanks!

    Answer : [Re] Inquiry for the item from bbtan2008

    TKS ^^

  • Question : Inquiry for the item from junhai76Jul 15, 2020

    can it be charged using the usb c port?

    Answer : [Re] Inquiry for the item from junhai76

    Other ports are immutable.

    Question : [Re] Inquiry for the item from junhai76

    so the usb c port cannot use to charge?

    can only use the power adaptor given to charge?

    Answer : [Re] Inquiry for the item from junhai76

    Yap only use power adaptor charge TT;;

  • Question : Inquiry for the item from don****Jul 12, 2020

  • Question : Inquiry for the item from 239****Jul 12, 2020

    What is the pre-loaded operating system?

    Answer : [Re] Inquiry for the item from 239****

    FREE DOSS
    When you purchase this product, we open it and install Windows 10 and start shipping.
    It will be shipped after installation in English

+View all Notice, FAQ, Q&A >>
[VIVATEC] Vivatec Lux 360 limited edition 7pcs SET / baby toothbrush / kids toothbrush / children toothbrush / baby tooth / toothe brush / soft toothbrush / soft tooth brush / baby cleaning
[VIVATEC] Vivatec Lux 360 limited edition 7pcs SET / baby toothbrush / kids toothbrush / children toothbrush / baby tooth / toothe brush / soft toothbrush / soft tooth brush / baby cleaning
Item Q&A
  • Question : Inquiry related delivery from siping3Aug 18, 2020

    Hi seller if I want to purchase the item, are you able to ship out soon?

    Answer : [Re] Inquiry related delivery from siping3

    Inventory is checked.
    In stock. You can order.

    Question : [Re] Inquiry related delivery from siping3

    OK thx

    Answer : [Re] Inquiry related delivery from siping3

    Hi I have placed order for 2 sets. Thx

    Question : [Re] Inquiry related delivery from siping3

    Do you have 7 piece for Step 3?

    Answer : [Re] Inquiry related delivery from siping3

    Step3 is have 3p Set ^^;

    today i look your order
    today start ship ^^

    Question : [Re] Inquiry related delivery from siping3

    For step 3 , how can I to order?

    Answer : [Re] Inquiry related delivery from siping3

    It is confirmed that the price per set is the same as now.
    Probably because it is step 3, the material is better and the quantity is reduced.
    How many sets do you want to buy? I'll check the price.

    Question : [Re] Inquiry related delivery from siping3

    Oh thatis OK. Thx

    Answer : [Re] Inquiry related delivery from siping3

    TKS ^^

  • Question : Inquiry for the item from sip****Jun 14, 2020

    Hi seller, is this item still available?

    Answer : [Re] Inquiry for the item from sip****

    Yap have stock TKS ^^

    Question : [Re] Inquiry for the item from sip****

    Thx

    Answer : [Re] Inquiry for the item from sip****

    Thx. Do you have 7 PCs for step 3 also?

    Question : [Re] Inquiry for the item from sip****

    step3 have 3PCS model

    Answer : [Re] Inquiry for the item from sip****

    Where is the item page? I see only step 1 & step 2?

[Braun] Waterflex Wf2S Electric Wet And Dry Foil Shaver New / 3Layer Cut System/
[Braun] Waterflex Wf2S Electric Wet And Dry Foil Shaver New / 3Layer Cut System/
Item Q&A
  • Question : Inquiry for the item from cvs_reneAug 20, 2020

    Do u have ready stock? Also how long will i receive to Singapore?

    Answer : [Re] Inquiry for the item from cvs_rene

    The latest product is scheduled to be listed today.
    Do not buy this product at this price.
    We recommend purchasing products with better performance.

  • Question : charging cableJul 19, 2017

    Is the charging cable same as 320S-4 3 pin connector?

    Answer : [Re] charging cable

    Can't use
    Thanks..

[YOUNGTOYS] Bead ice cream maker / Secret Art / Homemade ice cream machine / Childrens Toy
[YOUNGTOYS] Bead ice cream maker / Secret Art / Homemade ice cream machine / Childrens Toy
Item Q&A
  • Question : Inquiry for the item from 474609405Aug 19, 2020

    hello dear,

    Pls send this email to your boss or purchasing manager.
    Thank u so much.

    This is the Rambo of Ningbo Jinghongding Trading Co., Ltd.,
    Our company specializes in providing all kinds of as seen on tv products, daily products, fitness products and so on.
    Every week we will update new product for our customers.

    I am very pleased to know that your shop have a lot of products
    And i am sure i can give u more support for supply new hot sell products .

    From your web , i think u import from China right?
    and do u have your own shipping agent help u do shipping ?

    Attached our new product for your reference.
    Price inside is just for reference, we can talk in details.

    Would u pls give me your QQ or Wechat or Whatsapp for easier talk ?
    And pls kindly give me your email , i can send you our catalog for reference.

    If any interests, please fell free to contact me.

    B.rgds


    Rambo Feng
    Ningbo Jinghongding Trade Co., Ltd.
    Phone/whatsapp:+86 15858939658
    Wechat:15858939658

    Answer : [Re] Inquiry for the item from 474609405

    .

  • Question : Inquiry for the item from Leo****Sep 07, 2017

    Hi.. interested in this maker..
    But just to confirm that we use milk and fruit etc... so it is edible for kids to eat.
    Thanks

    Answer : [Re] Inquiry for the item from Leo****

    This product milk + fruit syrup (both syrup available)
    Or you can use kid favorite drink
    Made for children to eat safely.
    Made by the largest toy manufacturer in Korea.
    Thanks ^^.