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Item Question & Answer
❤Free Gift❤ Mu-coating Silk Protein Treatment 480g/Same Effect as Salon Care!
❤Free Gift❤ Mu-coating Silk Protein Treatment 480g/Same Effect as Salon Care!
Item Q&A
  • Question : Inquiry for the item from serinanireslimMay 12, 2021

    Do you still have it in stock?

    Answer : [Re] Inquiry for the item from serinanireslim

    Hello, first of all, thank you for your attention toward our brand! Yes, you can buy it right now. Hopefully, don't miss the samples! Have a lovely day :)

  • Question : Inquiry from foxwolfy81Apr 25, 2021

  • Question : Inquiry for the item from dorothyFeb 25, 2021

    When is the shampoo stock coming in

    Answer : [Re] Inquiry for the item from dorothy

    Hello, this is Secret Key. The ordered product has arrived. Could you check the attachment file. If you have not received your order, please contact us. Thank you.

    Question : [Re] Inquiry for the item from dorothy

    No, I meant I want to reorder the shampoo. When will be the stock coming

    Answer : [Re] Inquiry for the item from dorothy

    Hello, This is Secret key. You can order this page.

    Question : [Re] Inquiry for the item from dorothy

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=688310959

    Answer : [Re] Inquiry for the item from dorothy

    Thank you for your inquiry.

  • Question : Inquiry for the item from dorothyFeb 18, 2021

    When is the stock for the shampoo coming in

    Answer : [Re] Inquiry for the item from dorothy

    Hello, this is Secret Key.

    Sorry for the delay in answering.

    The products you inquire are available for purchase as they are in stock.

    Please check, and welcome to contact us at any time.

    Thank you.

  • Question : Inquiry for the item from dorothyJan 22, 2021

    When is the shampoo arriving?

    Answer : [Re] Inquiry for the item from dorothy

    Dear customer,
    First of all, sorry for a late response.
    I checked that your package was arrived on 26th, Dec. Thanks!

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】Multi Cell Night Repair Ampoule 50ml / Intensive Recovery Ampoule
【Secret Key HQ Direct Operation】Multi Cell Night Repair Ampoule 50ml / Intensive Recovery Ampoule
Item Q&A
  • Question : Inquiry for the item from snoopyApr 22, 2021

    hi, i used to buy this @$14.90 last year. but the new price is $35 now. what makes the increase so substantial?

    Answer : [Re] Inquiry for the item from snoopy

    Hello, first of all, thank you for your attention toward our brand!

    Question : [Re] Inquiry for the item from snoopy

    I'm really sorry that the price $14.9 is a sale price of the promotion with the limited quantity. $35 is the right price for this product. Hopefully, you can get it by a lower price during the promotion. Thanks and have a lovely day :)

  • Question : Inquiry for the item from SLimMar 06, 2021

  • Question : Inquiry for the item from AileenDec 08, 2020

    Hello! Can we use this ampoule with LED light mask? Thanks!

    Answer : [Re] Inquiry for the item from Aileen

    Hello, first of all, thank you for your interest toward our brand! Acutually, it doesn't matter with LED mask, however, I recommend you asking LED mask brand to check whether it is okay. You can use this ampoule whenver you want. Thanks!

  • Question : Inquiry for the item from crystalkiewDec 07, 2020

  • Question : Inquiry for the item from jylmailistNov 13, 2020

+View all Notice, FAQ, Q&A >>
【Secret Key Official】 Starting Treatment Essence 155ml / GALACTOMYCES CONTAINED!
【Secret Key Official】 Starting Treatment Essence 155ml / GALACTOMYCES CONTAINED!
Item Q&A
  • Question : Inquiry for the item from ShoppingApr 01, 2021

  • Question : Inquiry for the item from my_fatsoFeb 28, 2021

    I saw the heading stated essence is $28. Is it the offer price had discontinued?

    Answer : [Re] Inquiry for the item from my_fatso

    Hello, This is Secret key. Starting Treatment is $28 and it is sale price. This was offered by 2/28. Thank you.

  • Question : Inquiry for the item from Very Big KKBFeb 01, 2021

  • Question : Inquiry for the item from chiewyexianOct 23, 2020

    What is the expiry

    Answer : [Re] Inquiry for the item from chiewyexian

    & between the original n rose. Which is better for whitening as I want to buy one each n extra one bottle for it

    Question : [Re] Inquiry for the item from chiewyexian

    Hello, first of all, thank you for your interest toward our brand.
    Both are 2023, Aug and I recommend rose essence because it contains more Galactomyces and it is for brightening. Hopefully, you like it. Thanks :)

  • Question : Inquiry for the item from PowergalOct 20, 2020

+View all Notice, FAQ, Q&A >>
❤SUPER SALE SECRETKEY SNOW WHITE TONE-UP LINE❤ Whitening Cream/ Milky Lotion / Milky Pack / Spot Gel
❤SUPER SALE SECRETKEY SNOW WHITE TONE-UP LINE❤ Whitening Cream/ Milky Lotion / Milky Pack / Spot Gel
Item Q&A
  • Question : Inquiry for the item from shimin901018Mar 18, 2021

    Why is it so expensive now?

    Answer : [Re] Inquiry for the item from shimin901018

    こんにちは。お客様、シークレットキーです。

    Snow White Milky Pack 200gについてお問い合わせいただきましたが

    現在イベントを行っていないためです。

    次回のイベントを反映いたします。

    あっ、ありがとうございます。

    良い1日を^^

    Question : [Re] Inquiry for the item from shimin901018

    Hello,
    this is your secret key.

    You inquired about Snow White Milk Pack 200g.

    This is because we are not currently holding an event.

    We will reflect the next event.

    Oh, thank you.

    Have a nice day ^^

    Answer : [Re] Inquiry for the item from shimin901018

    I'm so sorry !!!

  • Question : Inquiry for the item from lawMar 10, 2021

    Hi seller which product can remove small brown spot on face please advise.

    Answer : [Re] Inquiry for the item from law

    Hello, this is Secret Key. Snow White Spot Gel is a product that intensively cares for unbalanced skin tone's areas and brightens the skin tone. Thank you.

  • Question : Inquiry for the item from piggyd_95Dec 28, 2020

  • Question : Inquiry for the item from JulieDec 07, 2020

    Hi...How come now the gift only 2pcs of the white cream?

    Answer : [Re] Inquiry for the item from Julie

    Dear customer, first of all, thank you for your interest toward our brand! I'm really sorry that the quantity of the samples is limited so that we have to reduce it. When the samples are restocked, we will promote more samples. Thanks

  • Question : Inquiry for the item from JulieNov 30, 2020

    Hi,
    for question:- 3.What is the different between snow white cream & snow white moisture cream?
    Attached the picture from the details.
    I would like to order the snow white moisture cream but not listed for me to click to order, so how to order?
    Do this Secret Key has night cream which help to tightening, lifting, moisture while you sleep?

    Answer : [Re] Inquiry for the item from Julie

    Hello, first of all, thank you for your attention toward our brand! Actually, snow white moisturizing cream is not produced anymore. Snow white cream is for brightening before your make up, so I strongly recommend 24k gold premium first cream if you are looking for the night care. Pls follow this link: https://qoo.tn/B1ZARX/Q164557408. Thanks!

+View all Notice, FAQ, Q&A >>
❤SECRET KEY BB & CC CREAM❤Moist BB/Coverage BB/Collagen CC/Matt CC/Moist CC
❤SECRET KEY BB & CC CREAM❤Moist BB/Coverage BB/Collagen CC/Matt CC/Moist CC
Item Q&A
  • Question : Inquiry for the item from DorothyMar 11, 2021

    Hi, when is the expiry date for the let me know cc cream?

    Answer : [Re] Inquiry for the item from Dorothy

    Hello. This is SECRET KEY. Thank you for your inquiry. This product is good at moisturizing, brightening, and wrinkle improvement. If you find anti-aging effect product, I recommand SYN-AKE product line. Thank you.

    Question : [Re] Inquiry for the item from Dorothy

    Hello.
    This is SECRET KEY.
    Thank you for your inquiry.
    This product is three type of CC cream.
    What is the cc cream you are asking? Thank you.

  • Question : Inquiry for the item from kohNov 09, 2020

    Hi Seller,
    Any promo for 11.11 on secret key cc cream please?
    Thanks

    Answer : [Re] Inquiry for the item from koh

    Hello, first of all, thank you for your interest toward our brand. Sorry, but this item is not on sale. Thanks!

  • Question : Inquiry for the item from ste****Jan 19, 2020

    Hi dear,Do you delivery to Australia? Because I don’t want to order cancellation when i buy that product.

    Answer : [Re] Inquiry for the item from ste****

    Hello!
    Sorry for late reply.
    Yes, we offer the delivery service to Austrailia.
    If you have further questions, feel free to contact me.
    Thank you!

    Question : [Re] Inquiry for the item from ste****

    Hi , What brand do you recommend Cc cream for me ? my skin is light tone

  • Question : Inquiry related delivery from ste****Jan 18, 2020

    Hi dear,Do you delivery to Australia? Because I don’t want to order cancellation when i buy that product.

    Answer : [Re] Inquiry related delivery from ste****

    Hello!
    Sorry for late reply.
    Yes, we offer the delivery service to Austrailia.
    If you have further questions, feel free to contact me.
    Thank you!

  • Question : Inquiry for the item from joc****Dec 25, 2019

+View all Notice, FAQ, Q&A >>
[Secret Key Official] *NEW* Starting Treatment Rose Ampoule 50ml + Free Shipping
[Secret Key Official] *NEW* Starting Treatment Rose Ampoule 50ml + Free Shipping
Item Q&A
  • Question : Inquiry for the item from JTFeb 28, 2021

  • Question : Inquiry for the item from galaxianexplosion1Jul 14, 2020

  • Question : Inquiry for the item from pig****Jul 11, 2020

    Free eye cream if buy rose ampoule today? Option only can choose 2 sachets of face cream

    Answer : [Re] Inquiry for the item from pig****

    Dear customer,

    Are you asking us if you buy a eyecream , you can get two sample of face cream?

  • Question : Inquiry for the item from sal****Jun 30, 2020

    Seller pls reply

    Answer : [Re] Inquiry for the item from sal****

    how may i help you?

  • Question : Inquiry for the item from sal****Jun 28, 2020

    Hi seller
    May l know Rose ampoule suitable for sensitive skin? And Expiry date thanks

    Answer : [Re] Inquiry for the item from sal****

    2020-07-02 16:23:36

    Dear coc**,

    If have a really sensitive skin
    please check the ingredient's in our product.
    \
    We can tell you the Expire date depending on the date you purchase.

    Thank you

[Secret Key Official] *NEW* Starting Treatment Rose Facial Eye Cream + Free shipping
[Secret Key Official] *NEW* Starting Treatment Rose Facial Eye Cream + Free shipping
Item Q&A
【Secret Key HQ】★Premium SO FAST Hair Booster★Shampoo/Treatment/Pack★Solution for the messed up hair
【Secret Key HQ】★Premium SO FAST Hair Booster★Shampoo/Treatment/Pack★Solution for the messed up hair
Item Q&A
  • Question : Inquiry for the item from qu3nni7Jan 16, 2021

⚡️1+1 FREE SHIPPING⚡️ [Secret Key] HOT DEALS 1+1 Best Starting Treatment Essence Collection
⚡️1+1 FREE SHIPPING⚡️ [Secret Key] HOT DEALS 1+1 Best Starting Treatment Essence Collection
Item Q&A
  • Question : Inquiry for the item from peizhen_chungSep 29, 2020

  • Question : Inquiry for the item from sunnysky94Dec 04, 2020

    Hi seller, have contact u previously but u have ignored. Kindly advice on the broken bottle which has hurt my grandmother.

    Answer : [Re] Inquiry for the item from sunnysky94

    Dear customer, first of all, really sorry for the inconvenience. I'm really sorry that it was past more than a month, thus we cannot refund it. I will give more samples next time. Sorry.

  • Question : Inquiry for the item from jamie_gan2Sep 11, 2020

    Hi, would like to check are this rose essence also consider as a toner?

    Answer : [Re] Inquiry for the item from jamie_gan2

    Dear customer,
    First of all, thank you for your attention toward our brand.
    Essence is quite similar to a toner, so you don't have to use it at the same time. I recommend using rose essence before you apply a cream or lotion. Thanks :)

  • Question : Inquiry for the item from RinSep 02, 2020

  • Question : Inquiry for the item from mim****Jun 13, 2020

+View all Notice, FAQ, Q&A >>
[SecretKey Official] Starting Treatment Rose Essence/Eye Cream/Mask Sheet/Mini Essence/Free shipping
[SecretKey Official] Starting Treatment Rose Essence/Eye Cream/Mask Sheet/Mini Essence/Free shipping
Item Q&A
  • Question : Inquiry for the item from ginalumDec 16, 2020

    Hi, what is the free gift if I buy the rose ampoule? the free gift is the sample type?

    Answer : [Re] Inquiry for the item from ginalum

    Hello, first of all, thank you for your interest toward our brand! You can get snow white cream samples if you order the ampoule only. Thanks!

  • Question : Inquiry for the item from JessDec 12, 2020

  • Question : Inquiry for the item from sheepsheepdeliaOct 12, 2020

    Hi Seller,

    I intend to buy the Rose Ampoule 50ml. What is the free gift for ($2) additional?

    Answer : [Re] Inquiry for the item from sheepsheepdelia

    Dear customer, first of all, sorry for making you confused. I corrected the options for this item, so pls check it out. You can get free rose essence if you buy the ampoule. Thanks!

  • Question : Inquiry for the item from feliciaSep 27, 2020

    Hi Seller,
    May I know the selection of "Treatment Rose Essence" is for which size? And what is "Free Gift (Buy to add $4)?

    thanks
    Felicia

    Answer : [Re] Inquiry for the item from felicia

    Hello,

    Question : [Re] Inquiry for the item from felicia

    Free gift (rose essence 50ml) is given to whom buy rose eyecream. Thanks!

  • Question : Inquiry for the item from jennifer_aw02Jul 26, 2020

    Hi Seller, may I know when is the expire date & the size for eye cream?

    Answer : [Re] Inquiry for the item from jennifer_aw02

    Dear. Jennifer

    Starting Treatment Rose Facial Eye Cream expiry date is 2023.05.06 and this is 40g. :)

    Thanks!

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】24k Gold Premium First Essence 150ml/Cream 50g/Serum 30ml/Eye Mask
【Secret Key HQ Direct Operation】24k Gold Premium First Essence 150ml/Cream 50g/Serum 30ml/Eye Mask
Item Q&A
  • Question : Inquiry for the item from lcw_limrDec 14, 2020

  • Question : Inquiry for the item from celine2899Nov 10, 2020

    Hi I’m presently using the premium gold products. May I know if u hv night cream or sleeping mask? Thanks

    Answer : [Re] Inquiry for the item from celine2899

    Hello, first of all, thank you for your attention toward our brand.
    I recommend black snail cream for night care. It is for anti wrinkle and dry skin. If you have a dry skin, pls try it. Follow this: https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=490013758.
    However, it might be a little heavy if you prefer light weight texture. Then, I recommend Hyalruon aqua soft cream! This cream is newly released recently as a big size(150g), also you can get a free brown eyeliner. Follow this: https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=425956988
    Thanks :)

    Question : [Re] Inquiry for the item from celine2899

    Thanks. R these two products supposed to sleep with it overnight? Is there any fragrance? I m allergy to heavy fragrance.

    Answer : [Re] Inquiry for the item from celine2899

    Black snail is less fragrant than hyaluron cream. I recommend black snail if you don't like strong fragrance!

    Question : [Re] Inquiry for the item from celine2899

    Thank u so much. I will put yours in my shopping list soon.

    Answer : [Re] Inquiry for the item from celine2899

    Thank you! Hopefully, you like it :)

  • Question : Inquiry for the item from los****May 05, 2020

    Hi seller,which of this product i can use it as a hand moisturiser

    Answer : [Re] Inquiry for the item from los****

    Dear,
    We recommend you to use CREAM for hand.
    That is the most moist out of 4 products.
    Thank you!

  • Question : Inquiry for the item from chi****Mar 16, 2020

  • Question : Inquiry for the item from chr****Dec 05, 2019

    24k first essence works as a toner after cleansing?
    Suitable for mainly what age group?

    Answer : [Re] Inquiry for the item from chr****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    24k essence的话,主要针对抗皱和滋润皮肤。主要推荐皮肤特别干燥缺少营养的皮肤。
    如果您想用做卸妆后的化装水用的话,比较推荐starting treatment essence .请您参考。谢谢!
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=419825293

+View all Notice, FAQ, Q&A >>
[Secret Key Official] Galactomyces Starting Treatment Essence/Eye Cream / Cream / Mask Sheet/Mist
[Secret Key Official] Galactomyces Starting Treatment Essence/Eye Cream / Cream / Mask Sheet/Mist
Item Q&A
  • Question : Inquiry for the item from huyenbnesk1Dec 10, 2020

    Hi seller,
    May I know the expiry date of the starting treatment essence please? Thank you.

    Answer : [Re] Inquiry for the item from huyenbnesk1

    Hello, first of all, thank you for your interest toward our brand! It is 2023, Aug. Thanks!!

  • Question : Inquiry related delivery from jia****Mar 17, 2020

  • Question : Inquiry for the item from bec****Mar 16, 2020

    What's the expiry date for the cream?

    Answer : [Re] Inquiry for the item from bec****

    Hello,
    The expiry date for Starting Treatment Cream is 2023 Nov.
    Thank you.

  • Question : Inquiry for the item from bec****Mar 16, 2020

    What's the expiry date for the cream?

    Answer : [Re] Inquiry for the item from bec****

    Hello,
    The expiry date for Starting Treatment Cream is 2023 Nov.
    Thank you.

  • Question : Inquiry for the item from jor****Oct 25, 2019

    Any up coming sales?

    Answer : [Re] Inquiry for the item from jor****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。您是想咨询活动时间吗?

    Question : [Re] Inquiry for the item from jor****

    想问几时会有产品折扣呢?

    Answer : [Re] Inquiry for the item from jor****

    您好,
    您咨询的产品是starting essence 这款产品吗?
    这款产品的话,现在正在做活动。请您参考以下链接。https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=419825293
    请您确认。
    谢谢。

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Mayu Healing Facial Cream 50g/Rich nutrition goes into deep skin!
【Secret Key HQ Direct Operation】 Mayu Healing Facial Cream 50g/Rich nutrition goes into deep skin!
Item Q&A
  • Question : Inquiry for the item from rearleeDec 05, 2020

  • Question : Inquiry for the item from twinkle_mandyOct 31, 2020

    Is the mayu cream safe for pregnant mums?

    Answer : [Re] Inquiry for the item from twinkle_mandy

    Hello, first of all, thank you for your interest toward our brand. I recommend asking to your doctor if the chemical ingredients might okay with you. Of course, this product is safe, however, it might feel different depending on individual's condition. Thanks!

  • Question : Inquiry for the item from RainbowEggAug 16, 2020

    Hi, do you have Mayu Masim Cream? (Attached is the picture)

    Answer : [Re] Inquiry for the item from RainbowEgg

    Dear customer
    First of all, thank you for your attention toward our brand.
    We have Mayu cream, but not that one.
    Follow this link: https://www.qoo10.sg/item/%ec%8b%9c%ed%81%ac%eb%a6%bf%ed%82%a4-SECRET-KEY-HQ-DIRECT-OPERATION-MAYU-HEALING-FACIAL-CREAM-50G/451574100?banner_no=1305330
    Thanks!

  • Question : Inquiry for the item from RongrongAug 09, 2020

    Hi is this oily after apply?

    Answer : [Re] Inquiry for the item from Rongrong

    Dear customer,
    First of all, thank you for your attention toward our brand!
    This cream might feel different depending on your skin type.
    It is for moisturizing, but has good pH balance. I recommend giving a try :)
    Thanks!

  • Question : Inquiry for the item from twi****Jun 13, 2019

    Hi, may i know what is the expiry date for the mayu cream? Thanks

    Answer : [Re] Inquiry for the item from twi****

    2019-04-24
    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 2 years from the date of manufacture / Up to 1 year after opening.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Snail Repairing Skincare 1+1★Toner/Essence/Emulsion/Cream/EyeCream
【Secret Key HQ Direct Operation】 Snail Repairing Skincare 1+1★Toner/Essence/Emulsion/Cream/EyeCream
Item Q&A
  • Question : Inquiry for the item from JulieDec 01, 2020

    Hi,
    I am 65 yrs old and have normal skin, I should buy snail repairing emulsion or snail repairing cream for night?
    My sister is 70 yrs old and has combination skin that is oily at t zone and sensitive, so which she should get for night?
    thanks

    Answer : [Re] Inquiry for the item from Julie

    Dear customer,
    First of all, thank you for your attention toward our brand!
    I recommend snail repairing cream for the night care. Besides, before cream step, I recommend multi cell night repair ampoule which is one of the best sellers of our brand! It is not oily and it is for anti-wrinkle, so you don't have to worry about the texture. Pls follow this link: https://qoo.tn/BzcLRX

    Besides, pls check 24k gold premium gold series. This line is for anti-wrinkle and also includes essence, serum, and cream. If you like order the set, I suggest buying 24k gold series. Pls follow this link: https://qoo.tn/BecLRX. Thanks!

    Question : [Re] Inquiry for the item from Julie

    Hi,
    Any offer for the 24k gold set?
    It is need to apply at night a set mean step1.essence 2.serum 3.cream?
    Any cream that have all?
    What about day? Just apply snow white Or starting treating cream?
    Can snail repairing cream use for day?

    Answer : [Re] Inquiry for the item from Julie

    Hi,
    Any offer for the 24k gold set?
    It is need to apply at night a set mean step1.essence 2.serum 3.cream?
    Any cream that have all?
    What about day? Just apply snow white Or starting treating cream?
    Can snail repairing cream use for day?

    Question : [Re] Inquiry for the item from Julie

    Hello, first of all, thank you for your interest toward our brand. I recommend 24k gold for night care, and snow white for a day. You don't have to buy both 24k and starting treatment cream. You can use 24k for a day care too! It is not heavy. Thanks!

  • Question : Inquiry for the item from JulieNov 30, 2020

    Hi,
    Can this Snail Repairing cream as night cream?

    Answer : [Re] Inquiry for the item from Julie

    Hello, first of all, thank you for your attention toward our brand! Yes, you can use it as a night cream. Hopefully, you try it! Thanks!

  • Question : Inquiry for the item from lec****Jul 02, 2020

  • Question : Inquiry for the item from bub****May 22, 2020

  • Question : Inquiry for the item from Xyz****May 17, 2020

    I have oily skin. Which items should I start with?

    Answer : [Re] Inquiry for the item from Xyz****

    Dear,
    We recommend Snail Gel Cream for oily skin.
    Thank you.

+View all Notice, FAQ, Q&A >>
【Secret Key Official】 💓EYE CREAM💓 Starting Treatment /Rose Treatment/ Snail Repairing / Syn-ake
【Secret Key Official】 💓EYE CREAM💓 Starting Treatment /Rose Treatment/ Snail Repairing / Syn-ake
Item Q&A
  • Question : Inquiry for the item from suriasaadNov 27, 2020

    May I know which one to buy for eyes that have no wrinkles but have terrible puffy eye bags instead??

    Answer : [Re] Inquiry for the item from suriasaad

    Hello, first of all, thank you for your attention toward our brand! I recommend rose facial eye cream for eye bag. Rose eye cream contains galactomyces and rosa centifolia flower water, which are good for brightening up your skin. Hopefully, you try this product. Thanks!

  • Question : Inquiry for the item from twinkle_mandyOct 31, 2020

  • Question : Inquiry for the item from fire_fly_500Oct 26, 2020

    Hi,
    Whenever I use eye cream, my eyes always feel a stinging sensation and I have no choice, washed off the applied eye cream. Can I know if your eye cream is the same? Thanks

    Answer : [Re] Inquiry for the item from fire_fly_500

    Hello, first of all, thank you for your interest toward our brand.
    Depending on the skin type, it might feel different. However, I recommend rose facial eye crema because it is less stimulating. Pls try it. Hopefully, it fits well with your skin. Thanks :)

    Question : [Re] Inquiry for the item from fire_fly_500

    Thks for yr reply.

    Answer : [Re] Inquiry for the item from fire_fly_500

    Don't mention it. Have a great day :)

  • Question : Inquiry for the item from toh_1122Sep 27, 2020

  • Question : Inquiry for the item from KYCSep 10, 2020

+View all Notice, FAQ, Q&A >>
[Secret Key] PREMIUM ANTI-AGAING BLACK SNAIL SKINCARE SET / Essence + Ampoule + Cream
[Secret Key] PREMIUM ANTI-AGAING BLACK SNAIL SKINCARE SET / Essence + Ampoule + Cream
Item Q&A
  • Question : Inquiry for the item from RikoNov 22, 2020

  • Question : Inquiry for the item from christine_yetNov 09, 2020

    What's the different between black snail and snail products?

    Answer : [Re] Inquiry for the item from christine_yet

    Dear customer,
    First of all, thank you for your attention toward our brand. Black snail is for dry skin, so if you like deep moisturizing, I recommend black snail rather than original snail cream. Thanks :)

    Question : [Re] Inquiry for the item from christine_yet

    Other than hydrating and moisturising, what other does it help? Suitable for what age group?
    And product from which country?

    Answer : [Re] Inquiry for the item from christine_yet

    This item is for anti-wrinkle, black snail extract is known for deep moisturizing and reducing the wrinkles. I recommend this item for dry skin and wrinkles, so it will be suitable for over 30 age groups. And this is made from South Korea! :) Thanks!

  • Question : Inquiry for the item from bec****Jun 14, 2020

【Secret Key HQ Direct Operation】★SO FAST HAIR CARE★Treatment / Shampoo / Hair Pack
【Secret Key HQ Direct Operation】★SO FAST HAIR CARE★Treatment / Shampoo / Hair Pack
Item Q&A
  • Question : Inquiry for the item from rashidahNov 11, 2020

    Hi

    What is the difference between your Mu-Coating series and the So Fast Hair booster series?

    Thanks

    Answer : [Re] Inquiry for the item from rashidah

    Hello, first of all, thank you for your attention toward our brand!
    Mu-coating is for recovering the hair, so it is more like a hair salon care. However, so fast hair care is kind of a daily care. I recommend mu-coating series because it has more positive feedbacks from the consumers. Thanks :)

    Question : [Re] Inquiry for the item from rashidah

    Thanks for your clarifications :)

    Answer : [Re] Inquiry for the item from rashidah

    Thank you! Hopefully, you buy our item and like it! :)

  • Question : Inquiry for the item from 241****Feb 17, 2020

    For daily use shampoo and conditioner, which one do you recommend

    Answer : [Re] Inquiry for the item from 241****

    Hello !
    Mu-coating Shampoo and Treatment is out best items on Hair lines, also you can use them daily. I'd recommend you Mu-coating one. Thank you!

    Question : [Re] Inquiry for the item from 241****

    but your Mu-coating treatment said only 2 to 3 times a week

    Answer : [Re] Inquiry for the item from 241****

    Hello!
    Actually I'm using Mu-coating treatment. In my case, I use it everyday, whenever I wash my hair.
    and it is really helpful to improve my demaged hair. You may use everyday!
    Thank you and have a good day!

    Question : [Re] Inquiry for the item from 241****

    ok thanks

    Answer : [Re] Inquiry for the item from 241****

    .

  • Question : Inquiry for the item from jen****Jun 23, 2019

    Is the shampoo suitable for daily use?

    Answer : [Re] Inquiry for the item from jen****

    Hi, Mu-coating protein shampoo is suitable for daily use :)

❤SECRETKEY STARTING TREATMENT LINE❤ Galactomy essence/Eye cream/Cream/Mist/Mask pack
❤SECRETKEY STARTING TREATMENT LINE❤ Galactomy essence/Eye cream/Cream/Mist/Mask pack
Item Q&A
  • Question : Inquiry for the item from myrahhSep 11, 2020

  • Question : Inquiry for the item from seetcy63Aug 21, 2020

    hi is there any difference between the "starting treatment essence and aura mist"?

    Answer : [Re] Inquiry for the item from seetcy63

    Dear customer,
    First of all, thank you for your attention toward our brand.
    Actually, both are liquid, so if you don't mind, you can buy either one. However, I recommed essence before your make up or cream step, and mist is used whenever you feel dry during the day or night. It depends on the way to use. Thanks :)

  • Question : Inquiry for the item from mum****Jun 30, 2020

    Hi, do we still need to use toner before the treatment Essense?

    Or the treatment Essence is the toner ?

    Thanks

    Answer : [Re] Inquiry for the item from mum****

    Dear pin***,

    it's good for you to use toner before essense.
    But it is not essential.

    thank you

  • Question : Inquiry for the item from 243****Jun 17, 2020

  • Question : Inquiry for the item from chi****May 16, 2020

    What's the difference between the rose series n the original. Which will be better?

    Answer : [Re] Inquiry for the item from chi****

    Dear,
    Rose series are added Rose Extract from Original.
    We recommend the Rose as a newly item.
    Thank you.

    Question : [Re] Inquiry for the item from chi****

    What is the expiry date

    Answer : [Re] Inquiry for the item from chi****

    Dear,
    The expiry date is 2022 Dec. Thank you.

    Question : [Re] Inquiry for the item from chi****

    Okayyy

    Answer : [Re] Inquiry for the item from chi****

    :)

+View all Notice, FAQ, Q&A >>
♥SECRETKEY LIP COLLECTION♥Semi-matt lipstick/Sweet glam tint glow/Two-tone glow
♥SECRETKEY LIP COLLECTION♥Semi-matt lipstick/Sweet glam tint glow/Two-tone glow
Item Q&A
  • Question : Inquiry related delivery from NatashaAug 10, 2020

  • Question : Inquiry related delivery from viv****Mar 13, 2020

    Hi Seller,
    Is there any problem for the shipment as now?

    Answer : [Re] Inquiry related delivery from viv****

    Hello!
    These days, delivery is a bit delayed due to Corona Virus,
    The flight from Korea to other countries is declined.
    That is the only problem now, thank you and have a nice day!

    Question : [Re] Inquiry related delivery from viv****

    Noted with Thank

    Answer : [Re] Inquiry related delivery from viv****

    :)

  • Question : Inquiry for the item from Cra****Jul 13, 2019

    Hi, I bought 2 items, but only receive one!!!!
    PLEASE REFUND ME. DO NOT CHEAT ME

    Answer : [Re] Inquiry for the item from Cra****

    We are so sorry your inconvenience.
    we have refunded your missing order.

Secret Key HYALURON Aqua Soft Toner 500ml / Moisturization+Exfoliation★2-in-1 Smart Toner!
Secret Key HYALURON Aqua Soft Toner 500ml / Moisturization+Exfoliation★2-in-1 Smart Toner!
Item Q&A
  • Question : Inquiry for the item from london_singAug 09, 2020

    Hi seller,

    What is the expiry date for the toner?

    Thanks.

    Answer : [Re] Inquiry for the item from london_sing

    Dear customer,
    First of all, thank you for your attention toward our brand!
    This toner was produced in this August and expiry date is 3 years from production date.
    Thanks:)

  • Question : Inquiry for the item from albertliewAug 08, 2020

  • Question : Inquiry for the item from rai****Nov 18, 2019

  • Question : Inquiry for the item from 261****Jul 03, 2019

    Hello . as this toner contains acid + aha&bha acids, can i still follow up with vitamin c serum, eg kiehls vitamin c serum?
    if yes, how long do i have to wait before applying the serum? ( also, i do use essence after using the toner )

    Answer : [Re] Inquiry for the item from 261****

    Hello, this toner can use with vitamin c serum.
    after absorbing the toner, put an adequate amount of serum.

    Question : [Re] Inquiry for the item from 261****

    How long does this toner takes to absorb before i can put the essence/ serum? :)

    Answer : [Re] Inquiry for the item from 261****

    The time that the product is absorbed varies from person to person.:)

  • Question : Inquiry for the item from che****Apr 22, 2019

    Let me know the expiry date?

    ** Please advice

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    Expiration Date is 2 years from the date of manufacture and use it up to 1 year after opening.
    Date of manufacture is Apr,19, 2019.
    Thank you.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Starting Treatment Aura Mist 100ml / Galactomyces Mist
【Secret Key HQ Direct Operation】 Starting Treatment Aura Mist 100ml / Galactomyces Mist
Item Q&A
  • Question : Inquiry for the item from itantcAug 08, 2020

  • Question : Inquiry for the item from okr****Aug 11, 2019

    This doesn't have the same ingredients as the normal starting treatment essence bottle right? Seems like there's alcohol in this

    Answer : [Re] Inquiry for the item from okr****

    This doesn't have the same ingredients as the normal starting treatment essence bottle :)

【Secret Key Official】Lemon Sparkling Peeling Gel/Cleansing Foam/Cleansing Oil/Peeling Pad
【Secret Key Official】Lemon Sparkling Peeling Gel/Cleansing Foam/Cleansing Oil/Peeling Pad
Item Q&A
  • Question : Inquiry for the item from ken****Jul 05, 2020

    Peeling Gel

    Hi

    May I know if the stock for peeling gel will be re-stocked?

    Answer : [Re] Inquiry for the item from ken****

    Dear sus**,

    peeling gel will be re-stocked on july 20th.

    Thank you.

    Question : [Re] Inquiry for the item from ken****

    .

  • Question : Inquiry related return and exchange from kyk****Aug 16, 2019

    Hi Seller, you have delivered 4 box of peeling pad instead of 4 box of cleansing foam to me. Can you please send me the correct items? Also, how do I return the wrong items to you?

    Answer : [Re] Inquiry related return and exchange from kyk****

    Hi, If there is a problem with the item you've received,
    you have to send us a picture of all items and package you've received :)

    Question : [Re] Inquiry related return and exchange from kyk****

    Hi Seller, please see the photo attached.

    Answer : [Re] Inquiry related return and exchange from kyk****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Could we send them again? If you would like to have a refund for it, we will do that for you.
    Please give your answer.

    Thank you and have a nice day!
    Secret key

    Question : [Re] Inquiry related return and exchange from kyk****

    Hi Secret Key, please send me the correct 4 boxes of cleansing foam. Thank you.

    Answer : [Re] Inquiry related return and exchange from kyk****

    your parcel will send out on Aug 22.
    It takes about 5~7 days to be delivered in business day.

    Question : [Re] Inquiry related return and exchange from kyk****

    Thank you Seller. How do I return the wrong items to you?

    Answer : [Re] Inquiry related return and exchange from kyk****

    Hi, you don't need to return the wrong product because of our fault.
    please try it :)

    Question : [Re] Inquiry related return and exchange from kyk****

    Thank you. :)

    Answer : [Re] Inquiry related return and exchange from kyk****

    Have a nice day!