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Item Question & Answer
❤SECRET KEY BB & CC CREAM❤Moist BB/Coverage BB/Collagen CC/Matt CC/Moist CC
❤SECRET KEY BB & CC CREAM❤Moist BB/Coverage BB/Collagen CC/Matt CC/Moist CC
Item Q&A
  • Question : Inquiry related delivery from ste****Jan 18, 2020

  • Question : Inquiry for the item from joc****Dec 25, 2019

  • Question : Inquiry for the item from jor****Aug 27, 2019

    Hi, I thinking to get Secret Key Starting Treatment SET, is the BB or CC cream can apply together? Also which type is good as sun block?

    Answer : [Re] Inquiry for the item from jor****

    Hi, I recommend CC Cream.
    CC cream has sun protection factor SPF50+ PA+++ blocks daily ultraviolet rays UVA and UVB dually to prevent the skin from being damaged.

  • Question : Inquiry for the item from wen****Aug 25, 2019

    Hi
    Am impressed with the pics of Cover Up Skin Perfecter covering quail egg shell's patterns + on a lemon rough surface.
    So can I use it to effectively cover raised-bump pimples or red angry pimples?? Thks.

    Answer : [Re] Inquiry for the item from wen****

    HI :)
    Thank you so much for your interests in our products.

    Cover Up Skin Perfecter has high coverage.
    It can cover face blemishes up including freckles and moles at once.

    Thank you :)

    Question : [Re] Inquiry for the item from wen****

    Hi.
    Ok.., but u didn't answer my query.
    I do not need to cover freckles/moles.
    Can it effectively Cover red pimples or raised bumps pimples? Thks.

    Answer : [Re] Inquiry for the item from wen****

    It can also cover red pimples or raised bumps pimples :)

    Question : [Re] Inquiry for the item from wen****

    Noted with thanks. Have placed my order already.

    Answer : [Re] Inquiry for the item from wen****

    Thank you for your purchasing!

  • Question : Inquiry for the item from ash****Aug 06, 2019

    May i know the expiry date for telling U CC Cream & Cover up bb cream ?

    Answer : [Re] Inquiry for the item from ash****

    2019-03-27 telling u cc cream
    2019-03-07 cover up 23
    2019-04-09 cover up 21

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 2 years from the date of manufacture / Up to 1 year after opening.

    Question : [Re] Inquiry for the item from ash****

    Thank you so much . I will place my order

    Answer : [Re] Inquiry for the item from ash****

    thank you for your purchase! have a nice day :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】Mu-coating Silk Protein Treatment 480g/Same Effect as Salon Care!
【Secret Key HQ Direct Operation】Mu-coating Silk Protein Treatment 480g/Same Effect as Salon Care!
Item Q&A
  • Question : Inquiry related delivery from kek****Jan 18, 2020

  • Question : Inquiry related delivery from cla****Jan 12, 2020

    Hi, how soon is the delivery? If self Collection, may I know the location?

    Answer : [Re] Inquiry related delivery from cla****

    Hello!
    Usually the delivery takes about a week and in case of self collection of the package you have to contact delivery company. But I think you don't have to. You may write down your address when you order. If you have further questions, feel free to contact me, thank you!

    Question : [Re] Inquiry related delivery from cla****

    Do u have any available stock which I can self collect? Reason being, Im travelling on Sat evening. Hope to bring the product for travelling.

    Answer : [Re] Inquiry related delivery from cla****

    Hello!
    Actually we use Qxpress logistics delivery service only. Just in case, can I know until when do you want to receive the package?
    actually the delivery takes about a week. so please check the date on your side. Thank you!

    Question : [Re] Inquiry related delivery from cla****

    I need it before Sat. If can't make it before Sat, then I dun place order till I'm return from my trip.

    Answer : [Re] Inquiry related delivery from cla****

    I need it before Sat. If can't make it before Sat, then I dun place order till I'm return from my trip.

    Question : [Re] Inquiry related delivery from cla****

    Hello,
    I see, but in my opinion it is a bit hard you to get the package until sat. I recommend you to place an order after you come back.
    Thank you and Have a nice trip!

    Answer : [Re] Inquiry related delivery from cla****

    OK thanks

    Question : [Re] Inquiry related delivery from cla****

    You're welcome.

  • Question : Inquiry for the item from 238****Dec 19, 2019

    HI,

    can it be use as conditioner? can use it everyday ?

    Answer : [Re] Inquiry for the item from 238****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。这款产品可以用于conditioner,可以每天使用。也可以以两天周期使用。请您参考。谢谢

  • Question : Inquiry for the item from wan****Dec 01, 2019

    Is the shampoo sls free?

    Answer : [Re] Inquiry for the item from wan****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    洗发水要额外支付$13.9
    请您参考。谢谢。

    Question : [Re] Inquiry for the item from wan****

    I mean if the shampoo ingredients contains sls (Sodium lauryl sulphate)?

    Answer : [Re] Inquiry for the item from wan****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。洗发水不包含(Sodium lauryl sulphate)成分。请您参考。

  • Question : Inquiry for the item from cla****Oct 27, 2019

    Hi,

    Can I use this hair treatment daily?

    Thanks

    Answer : [Re] Inquiry for the item from cla****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    这款产品,可以每天使用。请您参考。
    谢谢。

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 💓EYE CREAM💓 Starting Treatment / Snail Repairing / Syn-ake
【Secret Key HQ Direct Operation】 💓EYE CREAM💓 Starting Treatment / Snail Repairing / Syn-ake
Item Q&A
  • Question : Inquiry for the item from tom****Jan 17, 2020

  • Question : Inquiry for the item from 250****Oct 29, 2019

    Which eye cream is best for dark circles?

    Answer : [Re] Inquiry for the item from 250****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。针对黑眼圈我们比较推荐,眼部面膜。
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=515389428
    眼霜的话,是针对眼部皱纹,可能对于黑眼圈效果不是很明显。
    请您参考。

  • Question : Inquiry for the item from sew****Jul 21, 2019

    HV clay mask ?

    Answer : [Re] Inquiry for the item from sew****

    Hello, customer
    I'm sorry, but I did not understand your question.
    For more information, visit the detail page and in-store.
    Thank you.

  • Question : Inquiry for the item from rea****Jan 24, 2019

    1. Any change in formulation?

    2. Expiry date when?


    Thank you.

    Answer : [Re] Inquiry for the item from rea****

    1. No change in formulation.

    2.
    2018-11-22 / Starting eye cream
    2018-11-22 / Rose eye cream
    2018-11-14 / Snail eye cream
    2018-11-21 / Synake eye cream

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    It can be used up to 1 year after opening.






  • Question : Inquiry for the item from s96****Jan 19, 2019

    Dear Seller

    Which type of eye cream do you recommend as my concern is dark circle with minimum fine lines around eye areas. I prefer light texture eye cream to address my eye concern. Thank you.

    Answer : [Re] Inquiry for the item from s96****

    Hi,

    I recommend you Starting Treatment Rose Eye Cream.
    It contains 80% of Galactomyces ferment filtrate. and
    It contains lactobacillus bifida ,ceramide and rose flower water.
    It can give you double function of brightening and wrinkle improvement.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Starting Treatment Essence 155ml / GALACTOMYCES CONTAINED!
【Secret Key HQ Direct Operation】 Starting Treatment Essence 155ml / GALACTOMYCES CONTAINED!
Item Q&A
  • Question : Inquiry for the item from can****Jan 14, 2020

    Hi may I know what is the expiry date for gold essence and transparent essence? Thanks

    Answer : [Re] Inquiry for the item from can****

    Hello!
    The expiry date for both is as follows.
    - 24k gold essence : Sep 2022
    - Starting Treatment essence : Nov 2022

    If you have further questions, feel free to contact me, thank you.

  • Question : Inquiry for the item from can****Jan 14, 2020

    Hi may I know what is the expiry date for gold essence and transparent essence? Thanks

    Answer : [Re] Inquiry for the item from can****

    Hello!
    The expiry date for both is as follows.
    - 24k gold essence : Sep 2022
    - Starting Treatment essence : Nov 2022

    If you have further questions, feel free to contact me, thank you.

  • Question : Inquiry for the item from lee****Dec 30, 2019

    May i know when u going to offer $12.25 again? Recommended my frens they want to try this product.

    Answer : [Re] Inquiry for the item from lee****

    Hello!
    Actually we don't have any discount plans for this product yet.
    So, we are not sure when it starts, thank you for understanding and if you have further questions, feel free to contact me!
    Thank you!

  • Question : Inquiry for the item from har****Dec 25, 2019

    May i know the expiry date for gold 24k essence?
    Thanks

    Answer : [Re] Inquiry for the item from har****

    Thank you for your message.

    The expiry date for 24K gold essence is oct 2022.
    If you have further questions, feel free to contact me, thanks.

    Question : [Re] Inquiry for the item from har****

    Place order already , thanks

    Answer : [Re] Inquiry for the item from har****

    Thank you!

  • Question : Inquiry related delivery from chr****Dec 23, 2019

    Can co-shipping with mu-coating protein treatment?
    Pay 1 shipping for both protein treatment & starting treatment essence?

    Answer : [Re] Inquiry related delivery from chr****

    Thank you for your message.
    You can buy both products at once.
    First of all, put 2 items into your shopping cart and purchase at once.
    Please find the attached screenshot just for your reference.
    If you have further questions, feel free to contact me.
    Thank you and good day!

    Question : [Re] Inquiry related delivery from chr****

    I mean pay for 1 shipping. Currently is $1.99 and hair treatment $2.90. Total $4.89. Can combine and pay $2.90 for shipping? Why cannot co-shipping and must pay twice for shipping for items sending from the same shop?

    Answer : [Re] Inquiry related delivery from chr****

    Hello!
    I understood what you mean.
    Sorry but, shipping price always comes with each products.
    So, it cannot be combined.

    If you have further questions, feel free to contact me.
    Thank you !

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】Multi Cell Night Repair Ampoule 50ml / Intensive Recovery Ampoule
【Secret Key HQ Direct Operation】Multi Cell Night Repair Ampoule 50ml / Intensive Recovery Ampoule
Item Q&A
  • Question : Inquiry for the item from pat****Jan 10, 2020

    Hi, can i check if i can use this Ampoule together with the prestige snail night cream? And which do i apply first? Thank you

    Answer : [Re] Inquiry for the item from pat****

    Hello!
    Sure, you can use both.
    Please use the ample first and apply the cream later.
    If you have further questions, feel free to contact me.
    Thank you and have a great day!

  • Question : Inquiry for the item from yin****Nov 20, 2019

  • Question : Inquiry for the item from Jql****Nov 11, 2019

  • Question : Inquiry for the item from Jql****Oct 12, 2019

    Hi seller, I have 24K gold premium essence, can it go with the ampoule or its better to separate them and how is the step if we're to use both?

    Answer : [Re] Inquiry for the item from Jql****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。您所说的两款产品可以一起用。
    使用顺序我们推荐以下用法。先使用24K gold premium essence,然后使用ampoule
    请您参考。谢谢。

  • Question : Inquiry related delivery from sio****Jul 19, 2019

    I added this item and secret key tinted eyebrow to cart but charge with shipping fee.i thought it should be free shipping.

    Answer : [Re] Inquiry related delivery from sio****

    shipping fees must be paid separately. because the shipping fees is also included in the product's total price. we ask for your understanding regarding this matter :))

    Question : [Re] Inquiry related delivery from sio****

    Noted

    Answer : [Re] Inquiry related delivery from sio****

    thank you

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Sweet Glam Tint Glow Mini Kit(3 types)🍪💝 /3 Color 1set/NewYearGif
【Secret Key HQ Direct Operation】 Sweet Glam Tint Glow Mini Kit(3 types)🍪💝 /3 Color 1set/NewYearGif
Item Q&A
  • Question : Inquiry for the item from kes****Dec 27, 2019

    Hi when is the expiry date?

    Answer : [Re] Inquiry for the item from kes****

    Hello!
    The expiry date for Sweet Glam Tint Glow mini kit is 2022 Apr.
    If you have further questions, feel free to contact me.
    Thank you!

  • Question : Inquiry for the item from jtm****Jan 11, 2019

    Hi, may I know when the expiry date is? Thank you.

    Answer : [Re] Inquiry for the item from jtm****

    Hi:) Thank you for your interest in our product.

    Date of manufacture is 2018/ 08/ 28
    This product's expiry date is 3 years from the date of manufacture / Up to 1 year after opening.



  • Question : Inquiry from 234****Dec 24, 2018

    hi,

    if i order today, by when it will arrive. tq

    Answer : [Re] Inquiry from 234****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    It can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.

    Have a nice day!

    Regards,
    Secret Key

  • Question : Inquiry for the item from s.h****Dec 16, 2018

    Hi, may I know when is the expired date?

    Answer : [Re] Inquiry for the item from s.h****

    Hi:) Thank you for your interest in our product.

    Date of manufacture is 2018-08-28.
    This product's expiry date is 3 year from the date of manufacture / Up to 1 year after opening.

    Thank you and have a nice day!

    Regards,
    Secret Key

  • Question : Inquiry related delivery from mys****Dec 15, 2018

    Can i receive it by next Wednesday if i order now?

    Answer : [Re] Inquiry related delivery from mys****

    It can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 🌟1+1+1🌟Twinkle Waterproof Gel Pencil Liner / Long Lasting
【Secret Key HQ Direct Operation】 🌟1+1+1🌟Twinkle Waterproof Gel Pencil Liner / Long Lasting
Item Q&A
  • Question : Inquiry related cancel and refund from che****Dec 24, 2019

  • Question : Inquiry for the item from mkl****Nov 01, 2019

  • Question : Inquiry for the item from ohu****Oct 16, 2019

    Do u need sharpener for this eye liner?

    Answer : [Re] Inquiry for the item from ohu****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。这款产品不需要削笔器。谢谢

  • Question : Inquiry for the item from ama****Aug 22, 2019

  • Question : Inquiry for the item from han****Aug 13, 2019

    No more burgundy colour?

    Answer : [Re] Inquiry for the item from han****

    burgundy colour was discontinued :-)

+View all Notice, FAQ, Q&A >>
★NEW ARRIVAL★ Starting Treatment Essential Mask Sheet Rose Edition 10p/Galactomyces Ferment Filtrate
★NEW ARRIVAL★ Starting Treatment Essential Mask Sheet Rose Edition 10p/Galactomyces Ferment Filtrate
Item Q&A
  • Question : Inquiry for the item from Rai****Dec 20, 2019

    Hi may I know the expiry date for both the mask I’m interested in trying both

    Answer : [Re] Inquiry for the item from Rai****

    Thank you for your message.
    The expiry date for both is as follows.
    - Starting Treatment Essential Mask Sheet Rose Edition: Aug 2022
    - Starting Treatment Essential Mask Sheet: Dec 2022
    If you have further questions, feel free to contact me.
    Thank you!

  • Question : Inquiry for the item from 210****Oct 10, 2019

  • Question : Inquiry for the item from inv****Sep 22, 2019

    Hi, what is the expiry of the masks? Thanks!

    Answer : [Re] Inquiry for the item from inv****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    玫瑰面膜进货时间:2019-08-06,进货时间与生产日期相差2~3天。有效期限为2年。
    谢谢!

❤SECRETKEY STARTING TREATMENT LINE❤ Galactomy essence/Eye cream/Cream/Mist/Mask pack
❤SECRETKEY STARTING TREATMENT LINE❤ Galactomy essence/Eye cream/Cream/Mist/Mask pack
Item Q&A
  • Question : Inquiry for the item from emi****Dec 17, 2019

    Can you advise me if I need to put the starting treatment Mask in the refrigerator.

    Answer : [Re] Inquiry for the item from emi****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。这款产品您也可以常温保管。放在冰箱保管也可以。请您参考。谢谢

    Question : [Re] Inquiry for the item from emi****

    谢谢
    Thank you very much for your reply.

    Answer : [Re] Inquiry for the item from emi****

    谢谢!如果您有其他疑问,您可以随时咨询。

  • Question : Inquiry for the item from lls****Dec 10, 2019

    hi may i know when will the starting essence cream be restock?

    Answer : [Re] Inquiry for the item from lls****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    您咨询的产品生产预定在2020年1月开始,所以非常抱歉给您带来这么大的困扰,非常抱歉。

  • Question : Inquiry for the item from 250****Oct 29, 2019

    Is starting treatment eye cream good for dark circles?

    Answer : [Re] Inquiry for the item from 250****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。针对黑眼圈我们比较推荐,眼部面膜。
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=515389428
    眼霜的话,是针对眼部皱纹,可能对于黑眼圈效果不是很明显。
    请您参考。

  • Question : Inquiry for the item from fre****Sep 26, 2019

    Hi,

    Can I use the rose treatment Essence as a toner?

    Answer : [Re] Inquiry for the item from fre****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    您询问的精华液也可以作为化装水使用。如果您想作为化装水使用,您可用化装棉取少量精华液擦拭。也有客户直接省略掉化装水环节直接使用精华液。您也可以做参考。
    谢谢。

  • Question : Inquiry for the item from 260****Jul 26, 2019

+View all Notice, FAQ, Q&A >>
🎁Christmas Gift🎁 [Secret Key] Gift Shinny Skin Starting Treatment Set / Essence+Eye Cream+Moisture
🎁Christmas Gift🎁 [Secret Key] Gift Shinny Skin Starting Treatment Set / Essence+Eye Cream+Moisture
Item Q&A
  • Question : Inquiry for the item from mag****Dec 17, 2019

    Hi.. if I order today.. when will I receive it?

    Answer : [Re] Inquiry for the item from mag****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。如果您今天订单的话,明天我们会准备发货,下周您可以收到。

  • Question : Inquiry for the item from bec****Dec 12, 2019

    Can you advise what are the expiry dates?

    Answer : [Re] Inquiry for the item from bec****

    Hi
    Thank yiou for your message.
    The expiry date: 20221020
    Please check it.
    Thank you.

❤SECRETKEY SNOW WHITE TONE-UP LINE❤ Whitening Cream / Milky Lotion / Milky Pack / Spot Gel
❤SECRETKEY SNOW WHITE TONE-UP LINE❤ Whitening Cream / Milky Lotion / Milky Pack / Spot Gel
Item Q&A
  • Question : Inquiry for the item from Yap****Dec 14, 2019

    Hi, which product can be left on the face overnight?
    Is there any product which is suitable as an overnight cream?

    Answer : [Re] Inquiry for the item from Yap****

    Hi.
    Thank for your message.
    left on the face overnight product:
    snow white cream and snow white milky lotion.
    please check it.
    Thank you.

  • Question : Inquiry for the item from zoe****Dec 07, 2019

  • Question : Inquiry for the item from pig****Oct 17, 2019

  • Question : Inquiry for the item from Yap****Sep 12, 2019

    Can the milky lotion (non-wash off type) be used on face?

    Answer : [Re] Inquiry for the item from Yap****

    It can the milky lotion (non-wash off type) be used on face :)

  • Question : Inquiry for the item from pei****Sep 07, 2019

    Hi which one is suitable for oily skin?

    Answer : [Re] Inquiry for the item from pei****

    all product is suitable for all skin type :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Rose Water Base Toner 550ml /Gel Cream 100g
【Secret Key HQ Direct Operation】 Rose Water Base Toner 550ml /Gel Cream 100g
Item Q&A
  • Question : Inquiry for the item from lec****Dec 09, 2019

  • Question : Inquiry for the item from can****Oct 09, 2019

    Hi seller when is the expiry date for the toner?

    Answer : [Re] Inquiry for the item from can****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。这款产品,进货时间为2019年9月19日,生产日期与进货时间相差2~3日,有效期限为3年,请您参考

  • Question : Inquiry for the item from yeo****Jul 29, 2019

    Hi Seller, when is the expiry date for both? Thanks & Regards !

    Answer : [Re] Inquiry for the item from yeo****

    Hi,

    2019-05-03 Rose water base toner
    2019-07-26 Rose water base gel cream

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 2 years from the date of manufacture / Up to 1 year after opening.

    Question : [Re] Inquiry for the item from yeo****

    Seller, those 2 dates mentioned are manufacturing date?

    Answer : [Re] Inquiry for the item from yeo****

    No, It is a latest restocked date of product :)

  • Question : Inquiry for the item from lit****Jul 23, 2019

    Hi is your rose toner and gel partaken and sulfate free

    Answer : [Re] Inquiry for the item from lit****

    Hello, customer
    I'm sorry, but I did not understand your question.
    For more information, visit the detail page and in-store.
    Thank you.

    Question : [Re] Inquiry for the item from lit****

    Hi I would like to know if your product contains paraben and sulphate. Tks

    Answer : [Re] Inquiry for the item from lit****

    rose water base line does not contain paraben and sulphate.

  • Question : Inquiry for the item from ste****Jul 25, 2019

    Hi,
    Do you sell rose water clear oil powder ?

    Answer : [Re] Inquiry for the item from ste****

    Hi, Rose water clear oil powder was discontinued :)

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】24k Gold Premium First Essence 150ml/Cream 50g/Serum 30ml/Eye Mask
【Secret Key HQ Direct Operation】24k Gold Premium First Essence 150ml/Cream 50g/Serum 30ml/Eye Mask
Item Q&A
  • Question : Inquiry for the item from chr****Dec 05, 2019

    24k first essence works as a toner after cleansing?
    Suitable for mainly what age group?

    Answer : [Re] Inquiry for the item from chr****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    24k essence的话,主要针对抗皱和滋润皮肤。主要推荐皮肤特别干燥缺少营养的皮肤。
    如果您想用做卸妆后的化装水用的话,比较推荐starting treatment essence .请您参考。谢谢!
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=419825293

  • Question : Inquiry for the item from xia****Dec 04, 2019

    Hi which step of my skincare routine should I use the first essence? Immediately after cleansing and before toner, or after toner or? Thanks :)

    Answer : [Re] Inquiry for the item from xia****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。这款essence的如果使用化装水的话,在化装水的下一个阶段使用。卸妆-》化装水-》starting essence.
    如果不使用化装水的前提下,卸妆后可以使用。
    请您参考。

  • Question : Inquiry for the item from 262****Nov 04, 2019

    Hi Seller,
    Which skincare suitable for ladies age arround 40 years old (For wrinkles, fine lines & skin brightening), seek your advise, thank you..

    Answer : [Re] Inquiry for the item from 262****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    40岁女性,兼具美白+抗皱建议使用24k gold premium 系列产品。
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=420467159
    如果只使用一款产品的话,建议使用24k gold essence,请您参考。谢谢。

  • Question : Inquiry for the item from mim****Aug 16, 2019

    Hi. When the expire date ?
    I want to order few bottles.
    So to make sure the expire date still long.
    Thank you

    Answer : [Re] Inquiry for the item from mim****

    2019-03-20 Essence
    2019-03-28 Serum
    2019-03-20 Cream

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 2 years from the date of manufacture / Up to 1 year after opening.

  • Question : Inquiry for the item from 236****Jul 31, 2019

    Is this range good for mature skin looking for wrinkle treatment? Can you recommend serum, eye cream and face cream for mature skin?

    Answer : [Re] Inquiry for the item from 236****

    Hi, I recommend starting treatment essence rose edition, starting treatment eye cream rose edition and black snail original cream for mature skin :)
    These product good for mature skin looking for wrinkle treatment!

    Starting treatment line : https://qoo.tn/BCEzZT
    Black snail cream : https://qoo.tn/BBDzZT

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.

    Thank you.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Tattoo eyebrow tint pack 8g 2 colors / Super Long Lasting
【Secret Key HQ Direct Operation】 Tattoo eyebrow tint pack 8g 2 colors / Super Long Lasting
Item Q&A
  • Question : Inquiry for the item from rea****Nov 27, 2019

    Which colour more black?
    哪个最黑黑的?

    Answer : [Re] Inquiry for the item from rea****

    您好。非常感谢您的咨询。choco brown 颜色比较接近于咖啡色。aha brown 是黑色多一点。您可做参考。

  • Question : Inquiry for the item from cjn****Nov 11, 2019

    In the process of stripping the gel quite sure the eyebrow hair be removed as well.

    Answer : [Re] Inquiry for the item from cjn****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。因为这款产品没有过您的类似情况,.
    这款产品使用的时候,涂的要厚一点,过两个小时后,在剥掉.

  • Question : Inquiry from bel****Aug 17, 2019

  • Question : Inquiry for the item from rea****Aug 04, 2019

    Can we leave this over night and sleep with it?


    Meaning to let it be for 9hours.

    Answer : [Re] Inquiry for the item from rea****

    Let it dry for about 2 hours :)

  • Question : Inquiry for the item from sgc****May 17, 2019

    Any restock for mocha?

    Answer : [Re] Inquiry for the item from sgc****

    mocha was discontinued. :)

+View all Notice, FAQ, Q&A >>
Secret Key HYALURON Aqua Soft Toner 500ml / Moisturization+Exfoliation★2-in-1 Smart Toner!
Secret Key HYALURON Aqua Soft Toner 500ml / Moisturization+Exfoliation★2-in-1 Smart Toner!
Item Q&A
  • Question : Inquiry for the item from rai****Nov 18, 2019

  • Question : Inquiry for the item from 261****Jul 03, 2019

    Hello . as this toner contains acid + aha&bha acids, can i still follow up with vitamin c serum, eg kiehls vitamin c serum?
    if yes, how long do i have to wait before applying the serum? ( also, i do use essence after using the toner )

    Answer : [Re] Inquiry for the item from 261****

    Hello, this toner can use with vitamin c serum.
    after absorbing the toner, put an adequate amount of serum.

    Question : [Re] Inquiry for the item from 261****

    How long does this toner takes to absorb before i can put the essence/ serum? :)

    Answer : [Re] Inquiry for the item from 261****

    The time that the product is absorbed varies from person to person.:)

  • Question : Inquiry for the item from che****Apr 22, 2019

    Let me know the expiry date?

    ** Please advice

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    Expiration Date is 2 years from the date of manufacture and use it up to 1 year after opening.
    Date of manufacture is Apr,19, 2019.
    Thank you.

  • Question : Inquiry for the item from lor****Apr 04, 2019

    Dear Seller,

    Please advise me on the expiry date for both items. Thank you very much.

    Regards,
    Timothy

    Answer : [Re] Inquiry for the item from lor****

    2019-03-18 Toner
    2019-04-02 Cream

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 2 years from the date of manufacture / Up to 1 year after opening.

    Question : [Re] Inquiry for the item from lor****

    Dear Seller,

    Can this toner put inside a spray to moisturize the skin like the fresh toner?

    Regards,
    Timothy

    Answer : [Re] Inquiry for the item from lor****


    Dear Seller,

    Can I pour this toner inside a spray to moisturize the skin like the fresh toner? Please let me know asap as I am going to place my order.

    Regards,
    Timothy

    Question : [Re] Inquiry for the item from lor****

    Hi, you can put insider a spray to moisturize the skin like the fresh toner :)

    Answer : [Re] Inquiry for the item from lor****

    Hi, thank you for your reply. I had made a order today, is it possible to ship out today?

    Question : [Re] Inquiry for the item from lor****

    if you had made a order today, it will send your parcel on apr 8.

    Answer : [Re] Inquiry for the item from lor****

    Hi Seller,

    I had changed my shipping address and pls take note.

    Regards,
    Timothy

    Question : [Re] Inquiry for the item from lor****

    It is difficult to change the address because it is already moving to the delivery company.

    Please inquiry about change shipping address to Qxpress.

    Qxpress

    6661-9100 / info@qxpress.sg

    Answer : [Re] Inquiry for the item from lor****

    Hi Seller,

    If you printed out the sticker and sent out today, it should be updated to the new address already.

    Regards,
    Timothy

    Question : [Re] Inquiry for the item from lor****

    Hi Seller,

    Have you sent out my order?

    Regards,
    Timothy

    Answer : [Re] Inquiry for the item from lor****

    Your parcel was sent out in Apr 8.can be checked a number to track them in 1~2 days later. we can not change address. Please inquiry about change shipping address to Qxpress.

  • Question : Inquiry for the item from gla****Mar 10, 2018

    When is the expiry date?

    Answer : [Re] Inquiry for the item from gla****

    HI :)
    Thank you so much for your interests in our products.

    2018-02-21 Toner
    2018-02-19 Cream

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

+View all Notice, FAQ, Q&A >>
💖Secret Key Starting Treatment SET💖Essence+Aura Mist+Cream+Eye Cream / Galactomyces contained
💖Secret Key Starting Treatment SET💖Essence+Aura Mist+Cream+Eye Cream / Galactomyces contained
Item Q&A
  • Question : Inquiry for the item from jor****Oct 25, 2019

    Any up coming sales?

    Answer : [Re] Inquiry for the item from jor****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。您是想咨询活动时间吗?

    Question : [Re] Inquiry for the item from jor****

    想问几时会有产品折扣呢?

    Answer : [Re] Inquiry for the item from jor****

    您好,
    您咨询的产品是starting essence 这款产品吗?
    这款产品的话,现在正在做活动。请您参考以下链接。https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=419825293
    请您确认。
    谢谢。

  • Question : Inquiry for the item from jas****Sep 03, 2019

  • Question : Inquiry for the item from bec****Jul 29, 2019

    What's the expiry dates for the various items?

    Answer : [Re] Inquiry for the item from bec****

    Hi,

    2019-07-18 starting treatment essence
    2019-06-27 starting treatment essence rose edition
    2018-11-14 starting treatment cream
    2018-10-25 starting treatment aura mist
    2018-11-22 starting treatment eye cream
    2019-07-26 starting treatment eye cream rose edition

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 2 years from the date of manufacture / Up to 1 year after opening.

    Question : [Re] Inquiry for the item from bec****

    Thank you.

    Answer : [Re] Inquiry for the item from bec****

    have a nice day!

  • Question : Inquiry for the item from tan****Jul 29, 2019

    Hi seller, please advise the step to use the starting treatment set products? The picture shown the aura mist is step 1 but the wording saying it is step 4. Very confusing.

    Answer : [Re] Inquiry for the item from tan****

    HI :)
    Thank you so much for your interests in our products.

    The recommended sequence of usage of starting treatment products would be:

    Step 1. Starting Treatment Essence 155ml or Starting Treatment Essence Rose Edition 150ml

    Step 2. Starting Treatment Eye Cream 30g or Starting Treatment Eye Cream Rose Edition 30g

    Step 3. Starting Treatment Cream 50g

    Step 4. Starting Treatment Aura Mist 100ml

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.

    Thanks :)

  • Question : Inquiry for the item from lui****Jul 21, 2019

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】★1+1★Skin Refreshing Toner 248ml Witch-hazel/Milk/Teatree/Aloe/Rose
【Secret Key HQ Direct Operation】★1+1★Skin Refreshing Toner 248ml Witch-hazel/Milk/Teatree/Aloe/Rose
Item Q&A
  • Question : Inquiry for the item from che****Oct 02, 2019

  • Question : Inquiry for the item from lon****Sep 08, 2019

    Hi seller,
    The rose toner in this series is the same or different from the big bottle rose toner 550ml?
    Thanks

    Answer : [Re] Inquiry for the item from lon****

    Hi, The rose toner in this series is the different from the big bottle rose toner 550ml :)

  • Question : Inquiry for the item from okr****Sep 04, 2019

  • Question : Inquiry for the item from soh****Aug 10, 2019

  • Question : Inquiry for the item from goh****Jul 21, 2019

+View all Notice, FAQ, Q&A >>
★10+1p EVENT★Starting Treatment Essential Mask Sheet 10pcs/40000PPM of Galactomyces Ferment Filtrate
★10+1p EVENT★Starting Treatment Essential Mask Sheet 10pcs/40000PPM of Galactomyces Ferment Filtrate
Item Q&A
  • Question : Inquiry from 261****Sep 02, 2019

    Can I choose the day and timing for delivery?

    Answer : [Re] Inquiry from 261****

    It can't choose the day and timing for delivery.

    Question : [Re] Inquiry from 261****

    I need to ensure someone at home, possible to advise which day will deliver?

    Answer : [Re] Inquiry from 261****

    If deliver on Sat then which day I can place order?

    Question : [Re] Inquiry from 261****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    关于物流问题,我社使用的是qxpress物流,qxpress物流在新加坡也有客服,您可以于他们进行交涉。
    新加坡客服: +65-6661-9100
    关于,发货时间,如果您于周六订单,我们将会在星期二移交给xpress物流,通常这样最快会在下周内到达。
    谢谢。

  • Question : Inquiry for the item from ima****Sep 23, 2019

    Hi the promo for big one box get 2 free pc mask is it still on?

    Answer : [Re] Inquiry for the item from ima****

    您好。
    因为英文对应人员不在的缘故,所以暂时由中文服务人员解决您的问题。
    此产品现在正在搞活动,赠送两个小样品
    请您参考,谢谢!

  • Question : Inquiry from 261****Sep 02, 2019

    Can I choose the day and timing for delivery?

    Answer : [Re] Inquiry from 261****

    It can't choose the day and timing for delivery.

【Secret Key HQ Direct Operation】Lemon Sparkling Peeling Pad (70 pads) 130ml/Peeling+Moisturizing
【Secret Key HQ Direct Operation】Lemon Sparkling Peeling Pad (70 pads) 130ml/Peeling+Moisturizing
Item Q&A
  • Question : Inquiry for the item from ele****Aug 29, 2019

    Hi need to wash off after using this item?

    Answer : [Re] Inquiry for the item from ele****

    Hi, lemon peeling pad don't need to wash off after using this item.
    please gently dab and let it absorb into the skin.

  • Question : Inquiry related delivery from Lau****May 08, 2018

    i like my products delivered, not refund. thanks

    Answer : [Re] Inquiry related delivery from Lau****

    Dear Customer,

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Your missing parcel will send out in May 10.
    It takes about 5~7 days to be delivered in business day.

    Please try the product which you have already received.
    and If the product is good, please re-order again in 'Secret key'!

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Regards,
    Secretkey

  • Question : Inquiry related delivery from Lau****May 08, 2018

    I like the products delivered again, not a refund. Thanks!

    Answer : [Re] Inquiry related delivery from Lau****

    Dear Customer,

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Your missing parcel will send out in May 10.
    It takes about 5~7 days to be delivered in business day.

    Please try the product which you have already received.
    and If the product is good, please re-order again in 'Secret key'!

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Regards,
    Secretkey

  • Question : expiry date?Apr 29, 2018

    when is the expiry date

    Answer : [Re] expiry date?

    2018-03-07

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.

    A use-by date is 2years from MFG.

    Thank you :)

    Secretkey

【Secret Key HQ Direct Operation】Lemon Sparkling Peeling Gel/Cleansing Foam/Cleansing Oil/Peeling Pad
【Secret Key HQ Direct Operation】Lemon Sparkling Peeling Gel/Cleansing Foam/Cleansing Oil/Peeling Pad
Item Q&A
  • Question : Inquiry related return and exchange from kyk****Aug 16, 2019

    Hi Seller, you have delivered 4 box of peeling pad instead of 4 box of cleansing foam to me. Can you please send me the correct items? Also, how do I return the wrong items to you?

    Answer : [Re] Inquiry related return and exchange from kyk****

    Hi, If there is a problem with the item you've received,
    you have to send us a picture of all items and package you've received :)

    Question : [Re] Inquiry related return and exchange from kyk****

    Hi Seller, please see the photo attached.

    Answer : [Re] Inquiry related return and exchange from kyk****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Could we send them again? If you would like to have a refund for it, we will do that for you.
    Please give your answer.

    Thank you and have a nice day!
    Secret key

    Question : [Re] Inquiry related return and exchange from kyk****

    Hi Secret Key, please send me the correct 4 boxes of cleansing foam. Thank you.

    Answer : [Re] Inquiry related return and exchange from kyk****

    your parcel will send out on Aug 22.
    It takes about 5~7 days to be delivered in business day.

    Question : [Re] Inquiry related return and exchange from kyk****

    Thank you Seller. How do I return the wrong items to you?

    Answer : [Re] Inquiry related return and exchange from kyk****

    Hi, you don't need to return the wrong product because of our fault.
    please try it :)

    Question : [Re] Inquiry related return and exchange from kyk****

    Thank you. :)

    Answer : [Re] Inquiry related return and exchange from kyk****

    Have a nice day!

  • Question : Inquiry for the item from the****Sep 28, 2018

    You give coupon but it cannot be applied?

    Answer : [Re] Inquiry for the item from the****

    because it is already a discount price now, the coupon does not apply :)

  • Question : Inquiry for the item from pig****Jun 27, 2018

    Hi seller, the peeling gel one week use how many time? What the expiry date ?
    Thanks

    Answer : [Re] Inquiry for the item from pig****

    Hi,

    2018-05-29

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    The recommended interval depends on the skin type, but it is recommended to use it once every seven days.

    Thank you :)

    Regards,
    Secretkey

  • Question : Inquiry for the item from byp****May 05, 2018

    When is the 30% discount coming back?

    Answer : [Re] Inquiry for the item from byp****

    Hi,

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

    Question : [Re] Inquiry for the item from byp****

    I was going to buy 2 weeks ago but price suddenly went up! It was total 18 SGD for peeling gel & face wash

    Answer : [Re] Inquiry for the item from byp****

    we will try our best plan on promo soon :)

  • Question : Inquiry for the item from swe****Mar 04, 2018

    Hi, how many times do i use a week? Thanks

    Answer : [Re] Inquiry for the item from swe****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The recommendation cycle varies depending on the type of skin, but we recommend using it once every 7 days.

    Thank you :)

    Secretkey

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】 Starting Treatment Aura Mist 100ml / Galactomyces Mist
【Secret Key HQ Direct Operation】 Starting Treatment Aura Mist 100ml / Galactomyces Mist
Item Q&A
  • Question : Inquiry for the item from okr****Aug 11, 2019

    This doesn't have the same ingredients as the normal starting treatment essence bottle right? Seems like there's alcohol in this

    Answer : [Re] Inquiry for the item from okr****

    This doesn't have the same ingredients as the normal starting treatment essence bottle :)

  • Question : Inquiry for the item from lee****Feb 03, 2019

  • Question : Inquiry for the item from Wcy****May 22, 2017

    Hope you can have promo for this item soon, thankiu😊

    Answer : [Re] Inquiry for the item from Wcy****

    Thank you for your message, and we are going to go on promo about the item soon.

    Have a nice day,
    Secret key

    Question : [Re] Inquiry for the item from Wcy****

    Okay thanks~ we are waiting~~~~

    Answer : [Re] Inquiry for the item from Wcy****

    Thank you and have a nice day,
    Secret key

    Question : [Re] Inquiry for the item from Wcy****

    Not yet have promo??

    Answer : [Re] Inquiry for the item from Wcy****

    Now, you can get the product at discounted price.

    Thanks,
    Secret key

  • Question : Inquiry related delivery from scy****May 05, 2017

    Hi seller, I hope to get this as well as the eyeliner. Why am I being charged shipping twice when it can be sent together via Qexpress? Kindly help. Thank you.

    Answer : [Re] Inquiry related delivery from scy****

    Thanks for your message, and so sorry that it is out of our service.

    Have a nice day,
    Secret key

    Question : [Re] Inquiry related delivery from scy****

    Does that mean that I will be refunded the additional cost? I have already made the purchase 😅

    Answer : [Re] Inquiry related delivery from scy****

    Thanks for your message, and we would like to apologize for your inconvenience that your parcel order no. 215115786 and 215115785 was already sent out in May 8.
    It is hard to cancel these orders.

    Please refer that.
    Have a nice day,
    Secret key

  • Question : Inquiry for the item from Wcy****Apr 10, 2017

    Hi,
    Thought of buying this yesterday but forgot...
    Yesterday price was 12.99, now 18+😯
    Possible to have promo again?

    Answer : [Re] Inquiry for the item from Wcy****

    Thanks for your message, and we are going to open promo immediately :)

    Have a nice day,
    Secret key

    Question : [Re] Inquiry for the item from Wcy****

    Thankiu~
    Btw may i know does Secretkey products contain paraben?

    Answer : [Re] Inquiry for the item from Wcy****

    Some product contains any paraben but almost item has not that. Befoer purchase any secretkey itmes, please check a list of all ingredients.

    Have a nice day :)
    Secret key

    Question : [Re] Inquiry for the item from Wcy****

    I see, may i know Starting treatment essence+cream, rose essence+cleanser & eye cream, does they have paraben?

    Answer : [Re] Inquiry for the item from Wcy****

    ----------------------------------------------------------------------
    平素よりQoo10をご愛顧いただき、誠にありがとうございます。
    Qoo10サービス管理部署でございます。

    この度ショップにお問い合わせいただいている件は、
    お問い合わせ内容確認後にショップからご案内をさせていただきます。

    お待たせしており申し訳ございませんが、ご案内まで今しばらくお待ち下さいますようお願い申し上げます。
    ---------------------------------------------------------------------

    Question : [Re] Inquiry for the item from Wcy****

    Sorry, can you reply in english please? Thankiu

    Answer : [Re] Inquiry for the item from Wcy****

    Starting treatment essence, Starting treatment essence rose edition, starting treatment cream and starting treatment foam cleanser rose edition has not any paraben, and then we do not have any stock of the foan cleanser.

    Please refer that.
    Have a nice day,
    Secret key

【8.8 SUPER DEAL】 3 days only $8.8!! Triple Fit Lifting Patch 20g / 5 Uses / Beautiful face line
【8.8 SUPER DEAL】 3 days only $8.8!! Triple Fit Lifting Patch 20g / 5 Uses / Beautiful face line
Item Q&A
  • Question : Inquiry for the item from bbl****Aug 10, 2019

  • Question : Inquiry for the item from ang****Jun 26, 2019

    Hi, can it be placed in the refrigerator before use? (: Thanks!

    Answer : [Re] Inquiry for the item from ang****

    It is possible to keep the eye patch in the refrigerator :)

  • Question : Inquiry for the item from cry****Apr 28, 2019

    Hi,
    I hate to engage Qexpress lousy services.
    Could I pay you for Nijia van, Road Bull, Urban Fox, SingPost services instead.
    Pls reply asap
    Thanks.

    Answer : [Re] Inquiry for the item from cry****

    Hi,
    I'm sorry to inform that
    we don't have Nijia van, Road Bull, Urban Fox, SingPost services yet.
    we'll do our best to provide better delivery service.

  • Question : Inquiry for the item from pac****Apr 17, 2019

    Does your mask help those with saggy face?

    Answer : [Re] Inquiry for the item from pac****

    Hi, It is good for saggy face :)

    Question : [Re] Inquiry for the item from pac****

    Hi, by the time you replied, the price has gone up :( when is the next promotion?

    Answer : [Re] Inquiry for the item from pac****

    Hi, We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks :)

  • Question : Inquiry for the item from bbc****Dec 10, 2018

    Hi,
    Can we use the Triple Fit Lifting Patch every day? And it will take how long to have the lifting effect.
    Thank you.

    Answer : [Re] Inquiry for the item from bbc****

    Dear Customer,

    Hello, We are Secret Key (Hq office) based in Korea,south.

    You can use the Triple Fit Lifting Patch every day :)
    Lifting effects vary from person to person.

    Thank you and have a nice day!

    Regards,
    Secret Key

+View all Notice, FAQ, Q&A >>
♥FREE SHIPPING♥SECRETKEY LIP COLLECTION♥Semi-matt lipstick/Sweet glam tint glow/Two-tone glow
♥FREE SHIPPING♥SECRETKEY LIP COLLECTION♥Semi-matt lipstick/Sweet glam tint glow/Two-tone glow
Item Q&A
  • Question : Inquiry for the item from Cra****Jul 13, 2019

    Hi, I bought 2 items, but only receive one!!!!
    PLEASE REFUND ME. DO NOT CHEAT ME

    Answer : [Re] Inquiry for the item from Cra****

    We are so sorry your inconvenience.
    we have refunded your missing order.

  • Question : Product sequenceAug 24, 2018

    Hi,
    Which are the top 2 or 3 series that are long lasting?

    Answer : [Re] Product sequence

    The ranking of long lasting is as follows : 1>2>3=4
    But there might be difference among individuals.

  • Question : Inquiry for the item from jed****Dec 31, 2017

    Hi is your fitting forever lipstick 1+1 as highlighted in yellow in your listing? Will you send 2 of same color?

    Answer : [Re] Inquiry for the item from jed****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    You can choose 2 diffrent color.

    Thanks.

    Secretkey

    Question : [Re] Inquiry for the item from jed****

    Thank you for reply. There's no option for 2nd color, so I indicate in memo to seller? Can I choose your new colors #peach pink as my 2nd color? 1st colour I will choose vivid pink from the drop down list. Thanks!

    Answer : [Re] Inquiry for the item from jed****

    I'd like to try #8 peach pink for my 2nd color.

    Question : [Re] Inquiry for the item from jed****

    I confused the product code.
    This item code that you inquiry about is single item code.
    Only one product can be purchased.
    I apologize for any inconvenience.

    Answer : [Re] Inquiry for the item from jed****

    Oh no worries. So how do I choose your new colors? #8 peach pink is not in your drop down list

    Question : [Re] Inquiry for the item from jed****

    The peach pink color was discontinued.
    You can buy these Fitting Lipstick color ▼
    Rose pink / Peach / Red / Vivid Pink / Light Pink / Red Burgundy

    Thank you for your understanding!

    Secretkey

  • Question : Inquiry for the item from fan****Dec 13, 2017

    Hi seller, when will the new stock for juicy orange tint glow coming?

    Answer : [Re] Inquiry for the item from fan****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    You can buy juicy orange color now :)

    Thank you for waiting!

    Secretkey

  • Question : Inquiry for the item from fan****Nov 28, 2017

    Hi Seller,
    When will the new stock for rose pink lipstick arrive?

    Answer : [Re] Inquiry for the item from fan****

    Hi:) 
    We are so sorry for the inconvenience caused by the out of stock.

    Rose pink lipstick will be restock in November 30.
    We will do our best to quick restock. 

    Thanks:)