Q&A board

Q & A Lists
Item Question & Answer
Lancome Genifique Light Pearl Eye Illuminator 20ml - Visibly younger looking eyes!
Lancome Genifique Light Pearl Eye Illuminator 20ml - Visibly younger looking eyes!
Item Q&A
  • Question : Inquiry for the item from reg****Dec 08, 2019

  • Question : Inquiry for the item from pig****Aug 30, 2019

    Hi Seller,

    What is the manufacturing date for this Light Pearl Eye ? and country of origin

    Answer : [Re] Inquiry for the item from pig****

    Hi, made in france and manufactured in 08/2018. Thanks

    Question : [Re] Inquiry for the item from pig****

    Hi Seller,

    I chose from the option type : Genifique Light Pearl Eye Serum 20ml but didn't state comes with the applicator. So is this product with the applicator ?

    Answer : [Re] Inquiry for the item from pig****

    Also the description is different from the product.

    Question : [Re] Inquiry for the item from pig****

    Hi, can you show me a photo of the item in opened state?

    Answer : [Re] Inquiry for the item from pig****

    Here u go

    Question : [Re] Inquiry for the item from pig****

    Here u go

    Answer : [Re] Inquiry for the item from pig****

    Hi, what i am referring to is the product itself, when you open the cap.

    Question : [Re] Inquiry for the item from pig****

    Hi is same as yr advertised. I circle in blue

    Answer : [Re] Inquiry for the item from pig****

    So what's the issue you are facing with the applicator. The applicator is the one you have circled in blue.

    Question : [Re] Inquiry for the item from pig****

    i just want to ensure your item is same as the picture comes with the applicator. Because I purchase before , the picture shown is in bottle with applicator but when I received is in 2 small container that is the cream only.

    Answer : [Re] Inquiry for the item from pig****

    Hi, I am not sure what you have purchased previously, but it sounds like you have purchased the genifique yeux eye cream travel size (if you have purhcased from us). Please check on what's selected as the option in your cart before you make your purchase. Also note that there is no travel size option in this listing. So basically the light pearl that you are enquiring on, is the same product as the advertised image. We apologize if our products details are not comprehensive enough, you can read more about the products on lancome.sg website. Hope this clarifies. Thank you.

    Question : [Re] Inquiry for the item from pig****

    May I know the manufacturing date

    Answer : [Re] Inquiry for the item from pig****

    Hi, manufactured in 2019 and expires in 2022. Thanks

  • Question : Inquiry for the item from bhk****Sep 05, 2019

    Hi Seller,

    What is the manufacturing date for this Light Pearl Eye and the eye cream?

    Answer : [Re] Inquiry for the item from bhk****

    Eyecream manufactured in 02/2019
    Light pearl manufactured in 08/2018

    Question : [Re] Inquiry for the item from bhk****

    May I know the expiry for both?

    Answer : [Re] Inquiry for the item from bhk****

    3 years from manufacturing date.

    Question : [Re] Inquiry for the item from bhk****

    Which one apply first?

    Answer : [Re] Inquiry for the item from bhk****

    Light pearl first followed by eye cream.

    Question : [Re] Inquiry for the item from bhk****

    Noted. Thanks!

    Answer : [Re] Inquiry for the item from bhk****

    Welcome.

  • Question : Inquiry for the item from len****Dec 13, 2018

    Hi seller, may I know the manufacturing date or expiry date of this Lancome Genifique Light Pearl? Free delivery is by QExpress or normal Singpost?

    Answer : [Re] Inquiry for the item from len****

    Hi, the free delivery (qprime) will be delivered by Qxpress. The manufacturing date is July 2018. Thank you.

    Question : [Re] Inquiry for the item from len****

    Thank you. I have just placed order for the above item, my cart no. is 123833260.

Origins Mask Travel Size  - Mix And Match For Best Results!
Origins Mask Travel Size - Mix And Match For Best Results!
Item Q&A
  • Question : Inquiry for the item from kar****Dec 08, 2019

  • Question : Inquiry for the item from dra****Sep 06, 2019

  • Question : Inquiry for the item from sth****Sep 05, 2019

  • Question : Inquiry for the item from wmm****Apr 16, 2019

  • Question : Inquiry for the item from joy****Feb 27, 2019

+View all Notice, FAQ, Q&A >>
Use Qoo10 Coupon! Best of SK-II - Travel Size Beauty! SK-II Best Seller Facial Treatment Essence
Use Qoo10 Coupon! Best of SK-II - Travel Size Beauty! SK-II Best Seller Facial Treatment Essence
Item Q&A
  • Question : Inquiry for the item from swe****Dec 08, 2019

  • Question : Inquiry for the item from chu****Dec 08, 2019

  • Question : Inquiry for the item from alb****Dec 07, 2019

  • Question : Inquiry for the item from ali****Dec 04, 2019

    What is the expiry date of RNA ?

    Answer : [Re] Inquiry for the item from ali****

    Expires in 2021. Thanks

  • Question : Inquiry for the item from nin****Dec 03, 2019

    treatment essense mfg date ?

    Answer : [Re] Inquiry for the item from nin****

    Manufactured in 2017 3rd quarter and expires in 2020.

+View all Notice, FAQ, Q&A >>
SK-II Set - For your everyday skincare needs. Cleanser Lotion Essence RNA
SK-II Set - For your everyday skincare needs. Cleanser Lotion Essence RNA
Item Q&A
  • Question : Inquiry for the item from swe****Dec 08, 2019

  • Question : Inquiry for the item from jac****Jun 24, 2019

    Hi, will u b restocking RNA set soon?

    Answer : [Re] Inquiry for the item from jac****

    Hi, not at the moment. Thanks

  • Question : Inquiry for the item from jee****May 29, 2019

    Hi will u be restocking revitalising set?

    Answer : [Re] Inquiry for the item from jee****

    Hi, not at the moment as we are currently restocking. Thanks

  • Question : Inquiry for the item from 243****May 23, 2019

    Dear Seller,
    I would like to ask you one thing, I want to retail sell this SKII Singapore shipping to Myanmar so can i buy to you wholesales all these items. May I know detail about these. Please reply to me if you don't mind.

    Thanks
    Buyer
    Amo

    Answer : [Re] Inquiry for the item from 243****

    Hi, pls state the item, size and qty that you need and you may drop us via email. sales@shicara.com.

  • Question : Inquiry for the item from sue****Apr 07, 2019

    When restock for 4 nos. Lotions.

    Answer : [Re] Inquiry for the item from sue****

    Hi, we are currently restocking. Thanks

+View all Notice, FAQ, Q&A >>
KOSE Sekkisei Herbal Gel 80g - Sleeping Mask All-In-One Gel
KOSE Sekkisei Herbal Gel 80g - Sleeping Mask All-In-One Gel
Item Q&A
  • Question : Inquiry related delivery from jel****Dec 03, 2019

  • Question : Inquiry from bbf****Dec 03, 2019

  • Question : Inquiry for the item from nic****Jul 31, 2019

    Please advise on EXPIRT DATES for:
    1) Herbal Gel 80g
    2) Lotion 200ml
    3) CC cream
    4) Whitening mask 80g
    Thanks!

    Answer : [Re] Inquiry for the item from nic****

    Hi, for CC Cream which colour you refer? Thanks

    Question : [Re] Inquiry for the item from nic****

    CC cream 02 natural

    Answer : [Re] Inquiry for the item from nic****

    We are currently restocking 02 as such we cant foreesee the expiry date. As for the rest of the item expires in 2023.

  • Question : Inquiry for the item from gin****Jun 24, 2019

    Hi I try to buy the kose sekkisei cream. however when I press add to cart it shows me the herbal gel. what do I do?

    Answer : [Re] Inquiry for the item from gin****

    Hi, you may try again. We had tried and it's working fine. Thanks

  • Question : Inquiry for the item from TEQ****Jun 24, 2019

    Hi seller, as per your advertisement, KOSE HERBAL GEL Sleeping Mask & All-In-One Gel
    Expiry 2020, may i know expiry in which Month of 2020? Thanks.

    Answer : [Re] Inquiry for the item from TEQ****

    Hi, we are currently restocking as such we are unsure with the expiry date for now. Thanks

+View all Notice, FAQ, Q&A >>
1 FOR 1 St Ives Face Scrubs  -  Hello Smooth Glowing Skin!
1 FOR 1 St Ives Face Scrubs - Hello Smooth Glowing Skin!
Item Q&A
  • Question : Inquiry related delivery from y_n****Nov 21, 2019

    Hi! I ordered on 1 Nov. When I asked last week, I was told the order was shipped out a while back and it would take 3 to 13 days to deliver and so I waited. It has been 20 days since my order date and I have yet to receive my items.

    Was the item addressed wrongly or lost in transit? Please advice when I would be receiving the order and whether you will be sending a new batch? Thanks!

    Answer : [Re] Inquiry related delivery from y_n****

    Hi, may I have your order number? Thanks

    Question : [Re] Inquiry related delivery from y_n****

    309102359

    Answer : [Re] Inquiry related delivery from y_n****

    Replied in another inquiry.

    Question : [Re] Inquiry related delivery from y_n****

    Hi! I made an order on 1 Nov and have yet to receive the items. I was told it took 1-13 days for the items and I waited for 20days for the items and I still did not receive it. You kindly sent another batch of items and told me it would take another 3-5 days and I waited for another 13 days. Yet, I have not received the items.

    Please would you be able to check with your shipping company on the missing parcel? This has happened twice. Or would you be able to send another batch using a more reliable shipping company? Thank you!

    Answer : [Re] Inquiry related delivery from y_n****

    Hi, for your order it was opt by normal mail (singpost) no tracking available and it's by customer risk. In this case it could have been loss in mail. Out of goodwill we will let you collect your missing items in our store. If you prefer courier service there will be a charge of $3.50 (Roadull) as there will be tracking.

    Self Collection:
    7030, Ang Mo Kio Ave 5, North Star #03-47, S(569880)
    Timing: Between 10am-530pm on weekdays. Exclude weekends & PH.
    Please note that we are out for lunch from 1230pm-2pm.

    Question : [Re] Inquiry related delivery from y_n****

    Ok, thank you for the prompt reply. I will opt for the self collection. Who should I look for when I am at the office? Is there a contact number to call when I reach the place?

    Answer : [Re] Inquiry related delivery from y_n****

    Hi, you may look for stella or tyler. Pls whatsapp us before coming. (90061210) Thank you.

    Question : [Re] Inquiry related delivery from y_n****

    Ok, thank you!

    Answer : [Re] Inquiry related delivery from y_n****

    Pls avoid our lunch time. Thank you

  • Question : Inquiry related delivery from luv****Nov 22, 2019

    Order no. 309188090 ordered on nov 3 but till today nothing arrive at mailbox. Could you please check?

    Answer : [Re] Inquiry related delivery from luv****

    Hi, Singpost is not trackable. Please allow them more time for delivery due to heavy demand during sales period.

    Question : [Re] Inquiry related delivery from luv****

    Hi would like to check if the shipped address was correct? My other stuff shipped from China on 11.11 already arrived but I wonder in Singapore a small parcel would take such long processing time?

    Answer : [Re] Inquiry related delivery from luv****

    Hi, we had alr mailed out your order and there's delay due to overwhelming orders. If you still did not receive by this monthend pls inform us we will either resend or you may file for non receipt claim. Thanks for your patience and deeply appreciated.

    Question : [Re] Inquiry related delivery from luv****

    Still no yet get it. It seems there is no option for non receipt. Please advise tq.

    Answer : [Re] Inquiry related delivery from luv****

    Hi, we had alr mailed out the second batch. Pls allow more days for delivery. Thanks

  • Question : Inquiry related delivery from shi****Nov 10, 2019

    Hello! I have bought 2 units of facial wash from you on the 1/11/19, but I have still yet to receive my product till today, so I would like to enquire on the status of the delivery and the ETA of my product, would like to hear from you soon, Thank You!

    Answer : [Re] Inquiry related delivery from shi****

    Hi, your order is shipped out via Normal Mail. There is no tracking available, please allow more days for Singpost delivery due to possibly heavy demand. Thank you.

    Question : [Re] Inquiry related delivery from shi****

    Alright, would the item be delivered by a delivery man or by letter box, as I would want to gauge when I should be home to receive the package

    Answer : [Re] Inquiry related delivery from shi****

    Hi, it will be delivered direct to letterbox.

    Question : [Re] Inquiry related delivery from shi****

    Hello,

    Just wanted to check when can we receive our order.
    You mentioned that the order was shipped via normal but it is already more than 3 weeks but we have yet to receive the goods.

    Please check and let us know.
    Thank you!

    Answer : [Re] Inquiry related delivery from shi****

    Order number: 309129214
    309129215

    Question : [Re] Inquiry related delivery from shi****

    Hi, we had alr mailed out your order. Pls allow more days for delivery as we mail out by batches due to overwhelming orders. Thank you and sorry for any inconvenience caused.

    Answer : [Re] Inquiry related delivery from shi****

    Hello! Just to ask if I can cancel the order? As I bought this product on the 1st November and I have yet to receive it , I think it’s taking a little too Long. Would like to hear from you soon thanks

    Question : [Re] Inquiry related delivery from shi****

    Hi, i understand your concern. We have gotten alot of inquries over the long shipping time. There is heavy demand on Singpost during the sales period. Some have gotten it after 13-14 days. Is it possible for you to wait a little longer? We sincerely apologize for this as Singpost has no tracking available.

  • Question : Inquiry related delivery from chr****Nov 19, 2019

    Order no. 309266234

    Hi, i ordered green tea and oat scrub on 4 Nov but have yet to receive them. Pls check and revert back.

    Answer : [Re] Inquiry related delivery from chr****

    Hi, we had alr mailed out pls allow more days for delivery as singpost might be loaded with heavy demands due to overwhelming orders. Sorry for any inconvenience caused.

  • Question : Inquiry related delivery from shi****Nov 19, 2019

    Hi,
    I would like to check regarding my ordee delivery as i have not receive it.
    Cart no:130450173

    Answer : [Re] Inquiry related delivery from shi****

    Hi, we had alr mailed out your order last week. Thanks

+View all Notice, FAQ, Q&A >>
Use Qoo10 Coupon! Lancome Best Seller Super Serum - Advanced Genifique/Visionaire/Renergie
Use Qoo10 Coupon! Lancome Best Seller Super Serum - Advanced Genifique/Visionaire/Renergie
Item Q&A
  • Question : Inquiry for the item from mic****Nov 29, 2019

  • Question : Inquiry for the item from Mic****Nov 26, 2019

  • Question : Inquiry related delivery from pei****Oct 18, 2019

  • Question : Inquiry for the item from wwh****Oct 13, 2019

    Hi seller, pls advise how soon can you restock for Genifique eye cream. Waited some time already. And do not want to waste opportunity since your shop currently has ad share now. Or consider offer pre-order item?

    Answer : [Re] Inquiry for the item from wwh****

    Hi, we are waiting for supplier to get back to us. Sorry about it.

    Question : [Re] Inquiry for the item from wwh****

    Thanks for the reply. I believed your ad share campaign is over

    Answer : [Re] Inquiry for the item from wwh****

    Thanks for supporting.

  • Question : Inquiry for the item from cel****Oct 04, 2019

+View all Notice, FAQ, Q&A >>
No.1 Whitening in Asia! Lancome Blanc Expert Nuit Firming Restoring Whitening Night Cream 15ml
No.1 Whitening in Asia! Lancome Blanc Expert Nuit Firming Restoring Whitening Night Cream 15ml
Item Q&A
Origins Best Selling Masks.*Newly repackaged! Mix and Match for best results!
Origins Best Selling Masks.*Newly repackaged! Mix and Match for best results!
Item Q&A
  • Question : Inquiry for the item from wil****Dec 02, 2019

  • Question : Inquiry for the item from elw****Nov 30, 2019

    Are these items 100% authentic from Origin ?

    Answer : [Re] Inquiry for the item from elw****

    Hi, our product is 100% authentic. Thanks

  • Question : Inquiry for the item from TLC****Nov 28, 2019

    1) What is the expiry date of the Drink up intensive overnight mask for 15m x 5?

    2) I wanted to purchase Plantscription (powerful lifting cream - 30ml) but i cannot find it in the list.

    Answer : [Re] Inquiry for the item from TLC****

    Hi, expires in 2022 and we do not have lifting cream 30ml. Thanks

  • Question : Inquiry related delivery from 240****Nov 18, 2019

    hi seller, i ordered the origins mask on 30 oct and still haven’t received it (18 oct). my order number is 308840862. please advise, thanks.

    Answer : [Re] Inquiry related delivery from 240****

    Hi, we had alr mail out your order pls wait till this week as singpost might be loaded with heavy demands.

    Question : [Re] Inquiry related delivery from 240****

    if i don't receive by end of this week, do i file for non-receipt claim?

    Answer : [Re] Inquiry related delivery from 240****

    If you did not receive by end of this month pls file for non receipt claim. Thanks

  • Question : Inquiry related delivery from tin****Oct 08, 2019

    Hello, is self pick up no longer available at Emerald Hill?

    Answer : [Re] Inquiry related delivery from tin****

    Hi, we shifted and it'll be at ang mo kio ave 5, northstar. Thanks

+View all Notice, FAQ, Q&A >>
KOSE SEKKISEI WHITE CC CREAM SPF50+/PA+++ -  SHICARA
KOSE SEKKISEI WHITE CC CREAM SPF50+/PA+++ - SHICARA
Item Q&A
  • Question : Inquiry related delivery from Ire****Dec 01, 2019

    Can the delivery be made after 6.30pm from Mon-Fri and on Sat anytime?

    Answer : [Re] Inquiry related delivery from Ire****

    Hi, we are unable to select delivery time. Thanks

    Question : [Re] Inquiry related delivery from Ire****

    Then if it is delivered when we are not at home, what happens then?

    Answer : [Re] Inquiry related delivery from Ire****

    If you select Qxpress they will usually call if no one is at home. Thanks

  • Question : Inquiry related delivery from 250****Dec 02, 2019

  • Question : Inquiry for the item from jus****Nov 29, 2019

    Expiry date of the CC cream?

    Answer : [Re] Inquiry for the item from jus****

    Expires in 2023. Thanks

Shiseido Adenovital - Shampoo Scalp Treatment Scalp Essence !For hair growth thinning hair.
Shiseido Adenovital - Shampoo Scalp Treatment Scalp Essence !For hair growth thinning hair.
Item Q&A
  • Question : Inquiry for the item from yix****Dec 02, 2019

    Hi boss, can i know when will adenovital shampoo 1800ml be instock?

    Thank you! :)

    Answer : [Re] Inquiry for the item from yix****

    Hi, not at the moment. Thanks

  • Question : Inquiry for the item from cel****Nov 07, 2019

    Hi Seller,
    When is this product available SHISEIDO ADENOVITAL SCALP ESSENCE V? I would like to place order.

    Answer : [Re] Inquiry for the item from cel****

    Hi, not at the moment. Thanks

  • Question : Inquiry related delivery from 244****Sep 14, 2019

  • Question : Inquiry for the item from moo****Mar 28, 2019

    Hi, when is the expiry date for Adenovital shampoo 1L?
    And How fast is the delivery?

    Answer : [Re] Inquiry for the item from moo****

    Hi, expires in 2021. Delivery takes up to 3-5 working days.

  • Question : Inquiry for the item from 243****Mar 17, 2019

    Hi,
    Your item headline says Scalp treatment scalp essence 1 litre for hair growth thinning hair for sales $51.90. But when I try to click the item type, it has scalp essence V 180ml. Where is the 1 litre one? Unless you stated wrongly??

    Answer : [Re] Inquiry for the item from 243****

    Hi, at the item type you have to click on adenovital shampoo 1000ml. Thanks

    Question : [Re] Inquiry for the item from 243****

    Hi,
    I am asking about scalp essence v 1 litre and not shampoo 1000ml. If it is only shampoo 1000ml on sale, then the heading should not be scalp essence 1 litre.

    Answer : [Re] Inquiry for the item from 243****

    Hi, scalp essence is only 180ml. We will edit the title for any misunderstanding. 1 litre is refering to shampoo. Thanks

+View all Notice, FAQ, Q&A >>
Free Pouch With Every Purchase!  Best Selling - SK-II Facial Treatment Essence 230ml
Free Pouch With Every Purchase! Best Selling - SK-II Facial Treatment Essence 230ml
Item Q&A
  • Question : Inquiry from ncl****Dec 01, 2019

    How can i verify authenticity?

    Answer : [Re] Inquiry from ncl****

    Hi, our product is 100% authentic. You may view our reviews from our regular customers. Thanks

  • Question : Inquiry for the item from shi****Nov 29, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from shi****

    Hi, expires in 2022. Thanks

  • Question : Inquiry for the item from jul****Nov 28, 2019

    Hi
    May I know the 330 FTE manufacturing date and expiry date?
    Thanks.

    Answer : [Re] Inquiry for the item from jul****

    Hi, manufactured in 2019 and expires in 2022. Thanks

    Question : [Re] Inquiry for the item from jul****

    Thanks.

    Answer : [Re] Inquiry for the item from jul****

    Btw, is the pouch still available?

    Question : [Re] Inquiry for the item from jul****

    Yes. It's still available.

  • Question : Inquiry for the item from hwe****Oct 10, 2019

  • Question : Inquiry for the item from shi****Aug 29, 2019

    230ml fte and 230ml clear lotion manufacturing date ?

    Answer : [Re] Inquiry for the item from shi****

    Hi, FTE 230ml manufactured in late 2018, Clear lotion 230ml manufactured in early 2019. Thanks

+View all Notice, FAQ, Q&A >>
Reveals youthful radiance and smoother skin in just 7 days!! - Lancome Advanced Genifique Serum
Reveals youthful radiance and smoother skin in just 7 days!! - Lancome Advanced Genifique Serum
Item Q&A
  • Question : Inquiry for the item from 233****Nov 30, 2019

    Hi Seller
    So only 30ml is the new formula?
    what about 75ml?

    Thank You

    Answer : [Re] Inquiry for the item from 233****

    Hi, yes it's new formula too.

  • Question : Inquiry for the item from tha****Oct 24, 2019

    For lancome genifique ,May i know if this is the new or old formula?

    Answer : [Re] Inquiry for the item from tha****

    Hi, the 30ml variant is the new formula. Thank you.

  • Question : Inquiry for the item from ann****Sep 28, 2019

    Hi may i the manufactured date of your Lancome Advanced Genifique Serum and also the light pearl eye serum.

    Answer : [Re] Inquiry for the item from ann****

    Hi, genifique 75ml mfg in 2019 Feb. Light pearl currently out of stock.

    Question : [Re] Inquiry for the item from ann****

    Thank you your reply. but why the genifique light pearl eye 20ml still in available (qty:20) for selection while you told out of stock?

    Answer : [Re] Inquiry for the item from ann****

    Stock is coming in soon.

    Question : [Re] Inquiry for the item from ann****

    hi like to puechase the 75ml new advanced genifique serum & light pearl eye serum. is your stock arrived?

    Answer : [Re] Inquiry for the item from ann****

    is your new advanced genifique serum WITH "Microbiome science"?

    Question : [Re] Inquiry for the item from ann****

    The 30ml variant is the new one. 75ml is the previous edition. Thank you.

  • Question : Inquiry for the item from lil****Oct 07, 2019

    hi it’s authentic

    Answer : [Re] Inquiry for the item from lil****

    Hi, SHICARA product is 100% authentic. Thanks

  • Question : Inquiry for the item from Soo****Aug 30, 2019

    Hi, is the Genifique Serum the old or new version?

    Answer : [Re] Inquiry for the item from Soo****

    This is the current version. For new version there's no news of it. Thanks

+View all Notice, FAQ, Q&A >>
Kose Travel size - For trial and travel. Kose Sekkisei Lotion Eye Cream Lotion Mask Cleansing Oil...
Kose Travel size - For trial and travel. Kose Sekkisei Lotion Eye Cream Lotion Mask Cleansing Oil...
Item Q&A
  • Question : Inquiry related delivery from mic****Nov 30, 2019

  • Question : Inquiry for the item from kel****Nov 01, 2019

    What is the expiry date or manufacturing date for the enriched lotion 24 ml? Thanks

    Answer : [Re] Inquiry for the item from kel****

    Hi, it is best before Aug 2022. Please note that it depends on batch as well. We will ensure that we will not ship out if it's close to expiry

  • Question : Inquiry for the item from ang****Aug 25, 2019

  • Question : Inquiry for the item from ltr****Aug 21, 2019

  • Question : Inquiry for the item from xst****May 17, 2019

    Is the eye cream 10ml or 6ml?

    Answer : [Re] Inquiry for the item from xst****

    Eyecream 6g.

+View all Notice, FAQ, Q&A >>
Japan Cosme No.1 Mask! Minon Amino Moist Mask -dries up fine lines and wrinkles highly moisturising
Japan Cosme No.1 Mask! Minon Amino Moist Mask -dries up fine lines and wrinkles highly moisturising
Item Q&A
  • Question : Inquiry for the item from aqu****Nov 30, 2019

    What is the expiry date of the whirening mask?

    Answer : [Re] Inquiry for the item from aqu****

    Hi, expires in 2020 Oct. Thanks

  • Question : Inquiry for the item from mix****Jul 15, 2019

    Hello,
    May I know will u be restocking for Clear Wash powder?

    Answer : [Re] Inquiry for the item from mix****

    Hi, item restocked. Thanks

  • Question : Inquiry for the item from nug****Mar 14, 2019

    Hi,

    May I know when will the Minon Amino Moist Mask be restocked?

    thanks

    Answer : [Re] Inquiry for the item from nug****

    Hi, item restocked. Thanks

  • Question : Inquiry for the item from van****Feb 07, 2019

    Hi seller, can check what is the longest expiry date of the masks? Intend to buy more to stock up first :)

    Answer : [Re] Inquiry for the item from van****

    Hi, 2020 Dec. Thanks

  • Question : minon maskJun 16, 2018

    Is it only limited of 2 boxes per customer?

    Answer : [Re] minon mask

    Hi, yes it's limited to 2 for this offer.

+View all Notice, FAQ, Q&A >>
Forget about fake eyelashes! AVANCE Lash Serum Ex
Forget about fake eyelashes! AVANCE Lash Serum Ex
Item Q&A
  • Question : Inquiry for the item from kse****Nov 30, 2019

    Have u changed address fm cuppage?

    Answer : [Re] Inquiry for the item from kse****

    Yes. We changed to Northstar at Angmokio.

  • Question : Inquiry for the item from via****Jun 02, 2019

    Would this cause darkening near eye like dark rings? Most eyelash growth serums have this side effect

    Answer : [Re] Inquiry for the item from via****

    Hi, there is no side effect for this serum but it still depend on individual skin condition. Thanks

  • Question : Inquiry for the item from tan****Apr 17, 2019

  • Question : Inquiry for the item from guc****Feb 07, 2019

  • Question : Inquiry for the item from doo****Jan 25, 2019

    Can breastfeeding mums use this?

    Answer : [Re] Inquiry for the item from doo****

    Hi, yes you can. Thanks

+View all Notice, FAQ, Q&A >>
Lancome Juicy Shaker - Shake it Twist it Love it! Lancome Matte Shaker - Liquid Lipstick
Lancome Juicy Shaker - Shake it Twist it Love it! Lancome Matte Shaker - Liquid Lipstick
Item Q&A
  • Question : Inquiry for the item from din****Nov 29, 2019

  • Question : Expiry dateJul 06, 2018

    May I ask what is the expiry date for 'Lemon Explosion'?

    Answer : [Re] Expiry date

    Hi, for lemon explosion shelf life left with 7months. Expire on 2019 Feb. Not recommended to keep after purchase. Thanks

    Question : [Re] Expiry date

    Thanks!

    Answer : [Re] Expiry date

    Welcome.

  • Question : Inquiry for the item from lon****Jul 06, 2018

  • Question : Inquiry for the item from rea****Jan 27, 2018

    Hi. Will you be re-stocking Mango Wild?

    Answer : [Re] Inquiry for the item from rea****

    Hi, this is pending restock at the moment. Please check back in a few days. Thank you.

  • Question : My Order#244686676, 244686677, 244686678, 244686679Jan 21, 2018

    Hi, could please take care to send the CORRECT COLOURS - 300,301,303,372. As this order is meant as a gift. Many thanks :)

    Answer : [Re] My Order#244686676, 244686677, 244686678, 244686679

    Hi, thank you for your purchase. Will take note of this.

+View all Notice, FAQ, Q&A >>
Origins Ginzing Refreshing Eye Cream 15ml
Origins Ginzing Refreshing Eye Cream 15ml
Item Q&A
  • Question : Inquiry for the item from sie****Nov 28, 2019

    Hi, I received the product but no expiry date indicated anywhere ? Pls advise.
    Is this,an authentic products ?
    Thanks

    Answer : [Re] Inquiry for the item from sie****

    Hi, our product is 100% authentic. Can you take a picture of the product's batch code sso we can check for you. Thanks

  • Question : Inquiry for the item from 238****May 21, 2019

    expiry date of product ?

    Answer : [Re] Inquiry for the item from 238****

    Hi, this expires in 2021.

  • Question : Inquiry for the item from juz****May 21, 2019

  • Question : Inquiry for the item from tha****Apr 26, 2019

  • Question : Inquiry for the item from li.****Apr 14, 2019

+View all Notice, FAQ, Q&A >>
Lowest Price Highest Value. Shiseido Adenovital Shampoo 1800ml Refill - Hair Loss Control
Lowest Price Highest Value. Shiseido Adenovital Shampoo 1800ml Refill - Hair Loss Control
Item Q&A
  • Question : Inquiry for the item from jun****Nov 27, 2019

  • Question : Inquiry for the item from eli****Nov 08, 2019

    This is for 1000ml or 1800ml? Picture.show 1800ml but option shows 1000.

    Answer : [Re] Inquiry for the item from eli****

    Hi, sorry for the confusion. The 1800ml refill is no longer in stock.

  • Question : Inquiry for the item from jlo****Oct 29, 2019

  • Question : Inquiry for the item from csl****Oct 05, 2019

    Hi. I don't want any add on but can't select none at the second line?

    Answer : [Re] Inquiry for the item from csl****

    I want to buy the 1800ml shampoo refill but could not choose none for add-on.

    Question : [Re] Inquiry for the item from csl****

    Hi, i saw your purchase. So everything is good now?

    Answer : [Re] Inquiry for the item from csl****

    Yes, but I had to buy it at a higher price from another link. 😥

    Question : [Re] Inquiry for the item from csl****

    Sure, thanks.

  • Question : Inquiry for the item from kie****Dec 10, 2018

    Hi , may I know the expiry date of th shampoo please . Thank you

    Answer : [Re] Inquiry for the item from kie****

    Hi, expiry is in 2021. Thank you.

Skinlycious Hydrator Serum 30ml
Skinlycious Hydrator Serum 30ml
Item Q&A
  • Question : Inquiry for the item from lav****Nov 27, 2019

    Hi. May I know the expiry date for this serum?

    Answer : [Re] Inquiry for the item from lav****

    Hope it’s not September 2019

    Question : [Re] Inquiry for the item from lav****

    Hi, expires in 2022 July. Thanks

  • Question : Inquiry for the item from s2m****Jan 18, 2018

    Hi, what’s the expiry date of the hydrator serum? Thank you.

    Answer : [Re] Inquiry for the item from s2m****

    Hi. the expiry is Sep 2019. Thank you.

Senka Perfect Whip Series - No.1 Facial Cleanser In Japan!
Senka Perfect Whip Series - No.1 Facial Cleanser In Japan!
Item Q&A
  • Question : Inquiry related delivery from joy****Nov 26, 2019

    Hi Seller, may I know when will I receive my two orders no. 309088769 and 309088770 which i have purchased on 31 Oct 2019. Please advice. Thanks.

    Answer : [Re] Inquiry related delivery from joy****

    Hi, we had alr replied in your previous chatlog. Pls refer.

    Hi, it could have been loss in mail. We will proceed to resend your order. If you happened to receive 2 parcels by end of this month pls kindly inform us. Thanks for your patience.

  • Question : Inquiry related delivery from Dum****Nov 19, 2019

    I ordered since 8 nov, havent receive till now. May i know when will it be received? Or else please cancel

    Answer : [Re] Inquiry related delivery from Dum****

    Pls send us your order number, thanks

    Question : [Re] Inquiry related delivery from Dum****

    Cart no 130474416

    Answer : [Re] Inquiry related delivery from Dum****

    Order no. 309232798

    Question : [Re] Inquiry related delivery from Dum****

    Hi, we had alr mailed out your order. Pls allow more days for delivery till monthend. If you still did not receive your parcel pls file for non receipt claim and we will proceed with refund. Thanks for your patience.

  • Question : Inquiry related delivery from blu****Nov 11, 2019

    Hi boss,would like to informed you that order 307936585- 86 did not arrive!Thank you!

    Answer : [Re] Inquiry related delivery from blu****

    Hi, your order has already been shipped out. Unfortunately, singpost is not trackable. Please allow more days for delivery and check your letterbox for the item.

    Question : [Re] Inquiry related delivery from blu****

    Thanks for your revert.Oh yes been waiting desperately because my mum's order which was exactly same as mine,4tubes in total reached her last week but till today,12/11,mine has not arrive still!Indeed very worrying...

    Answer : [Re] Inquiry related delivery from blu****

    Hi, just to confirm that your mum has received hers? Is it purchased under same account?

    Question : [Re] Inquiry related delivery from blu****

    Nope...It was under Wendi's...Mine is Anita Seah...She ordered 4 tubes and I another 4 tubes but right now only received 4 tubes not 8 tubes??

    Answer : [Re] Inquiry related delivery from blu****

    My order no is 307936585-86.

    Question : [Re] Inquiry related delivery from blu****

    My mum's order is 307936760-61...which she has received.Yes both of us under same living address.So what actually happened?Did you not ship out my 4 tubes,2white and 2 pink which is why till date I did not received??

    Answer : [Re] Inquiry related delivery from blu****

    We have no control over how singpost manages their delivery. But i assure you that it was sent out. It doesn't make sense to just send out your mum's order and not send out yours. Buyers are getting their orders delivered already based on our reviews. There might be heavy demand on Singpost during sales period. Your patience is appreciated. Thank you.

    Question : [Re] Inquiry related delivery from blu****

    Waited till today but still did not arrive!

    Answer : [Re] Inquiry related delivery from blu****

    So far we have not received any return of the senka orders. If you did not receive it by early next week, then you contact Qoo10 for a refund.

    Question : [Re] Inquiry related delivery from blu****

    Hi boss,items still did not arrive !!

    Answer : [Re] Inquiry related delivery from blu****

    Sorry to hear that, can you contact Qoo10 for refund ?

    Question : [Re] Inquiry related delivery from blu****

    Hi dear boss,Order 307936585 was refunded but order 307936586 was not?I did not receive both orders which consisted of 4 tubes! Thanks

    Answer : [Re] Inquiry related delivery from blu****

    Hi, we did not receive any non receipt claim for order 307936586. Please check on your end. Thank you

  • Question : Inquiry for the item from Shi****Nov 20, 2019

    Hello seller i want to ask what happened my order almost one month I never recive .thanks

    Answer : [Re] Inquiry for the item from Shi****

    May I have your order number? Thanks

  • Question : Inquiry for the item from lim****Nov 20, 2019

    Hello seller may I know when will u be shipping out the item? Thank you very much

    Answer : [Re] Inquiry for the item from lim****

    Hi, may I have your order number? Thanks

+View all Notice, FAQ, Q&A >>
Deonatulle Soft Stone Deodorant - No.1 Deodorant/Antiperspirant. Sara sara cream foot perspirant.
Deonatulle Soft Stone Deodorant - No.1 Deodorant/Antiperspirant. Sara sara cream foot perspirant.
Item Q&A
  • Question : Inquiry for the item from lov****Nov 25, 2019

    When would the female soft stone deodorant be restocked?

    Answer : [Re] Inquiry for the item from lov****

    Hi, item restocked.

  • Question : Inquiry for the item from jia****Aug 17, 2019

    Hi, will it stain on white clothes after using? As market deodorant will have yellowish or grey stain seen on white clothes armpit area.

    Answer : [Re] Inquiry for the item from jia****

    Hi, we personally tried on and there is no stain on white clothes. Thanks

  • Question : Inquiry for the item from i_j****May 21, 2019

    Dear seller, I bought two but only receive one

    Answer : [Re] Inquiry for the item from i_j****

    Sorry about this. We will resend the other pc to you.

    Hi, may I have your order number for your previous order? Thank you
    (May 22, 2019 11:26)

    Already answered inquiry. If you have another any question, please contact to us.
    (May 22, 2019 15:19)

  • Question : Inquiry for the item from fio****Feb 11, 2019

    Hi,
    Can the Sara Sara cream use for sweaty palms?
    Will it reduce or stop the sweating?

    Answer : [Re] Inquiry for the item from fio****

    Hi, it's formated to be use only on foot. Would not recommend you to use it on your palm. Thanks

    Question : [Re] Inquiry for the item from fio****

    Hi, i already cancel my order before you mailed out, can you collect back your item and refund me, tks

    Answer : [Re] Inquiry for the item from fio****

    Hi, we will contact you via whatsapp. Thanks

  • Question : Inquiry for the item from que****Jan 14, 2019

    Please advise what is the expiry date for Deodorant (Female) and Sara sara cream foot.

    Answer : [Re] Inquiry for the item from que****

    Hi, both expire in 2021 May. Thanks

+View all Notice, FAQ, Q&A >>
Kiehls Travel Size Special! - Cleanser Toner Moisturiser Serum..
Kiehls Travel Size Special! - Cleanser Toner Moisturiser Serum..
Item Q&A
  • Question : Inquiry for the item from hyz****Nov 24, 2019

  • Question : Inquiry for the item from wwh****Oct 16, 2019

  • Question : Inquiry for the item from SIA****Oct 19, 2019

    Hi, when will the Clearly Corrective Dark Spot Solution 4ml restock?

    Answer : [Re] Inquiry for the item from SIA****

    Hi, not at the moment. Thanks

  • Question : Inquiry for the item from tau****Aug 14, 2019

    Kiehls pouch still available for purchase of this product?

    Answer : [Re] Inquiry for the item from tau****

    Hi, no more pouch. Thanks

  • Question : Inquiry for the item from jin****Jul 15, 2019

+View all Notice, FAQ, Q&A >>
[Say Goodbye to Milia Seeds and Skin Tags] Tsubuporon Eye and Neck Care Series
[Say Goodbye to Milia Seeds and Skin Tags] Tsubuporon Eye and Neck Care Series
Item Q&A
  • Question : Inquiry for the item from ang****Nov 17, 2019

    Harden. I have problem squeezing out the cream/gel. It has harden or dried out. I would like a refund or replacement, please. Thank you.

    Answer : [Re] Inquiry for the item from ang****

    Hi, will I be getting a replacement?

    Question : [Re] Inquiry for the item from ang****

    Pls refer to previous chatlog. Thanks

  • Question : Inquiry for the item from 212****Oct 31, 2019

  • Question : Inquiry for the item from chu****Oct 26, 2019

Lancome UV Expert Youth Shield Tone Up Milk 30ml - Ultimate UV Protection
Lancome UV Expert Youth Shield Tone Up Milk 30ml - Ultimate UV Protection
Item Q&A
  • Question : Inquiry for the item from urs****Nov 18, 2019

    hi may i know the tone up milk expiry date.

    Answer : [Re] Inquiry for the item from urs****

    Hi, expires in 2022. Thanks

  • Question : Inquiry for the item from Xua****Jun 13, 2019

    Hi, May i know when do you restock "UV Expert Tone up Milk 30ml" ?
    Thanks

    Answer : [Re] Inquiry for the item from Xua****

    Hi, item restocked. Thanks

  • Question : Inquiry for the item from ber****Mar 13, 2019

    Can I check when is the expiry date of tone up?

    Answer : [Re] Inquiry for the item from ber****

    Hi, expires in 2021 May.

  • Question : Inquiry for the item from ber****Mar 10, 2019

    Product authentic?

    Answer : [Re] Inquiry for the item from ber****

    Hi, all of SHICARA's items are 100% authentic.

  • Question : Inquiry for the item from kel****Feb 16, 2019

Minon Amino Moist Clear Wash Powder 35g
Minon Amino Moist Clear Wash Powder 35g
Item Q&A
  • Question : Inquiry for the item from w_n****Nov 18, 2019

    Hi what is the expiry date?

    Answer : [Re] Inquiry for the item from w_n****

    Manufactured in 2019 and expires in 2021. Thanks

  • Question : Inquiry for the item from sio****Jun 18, 2019

    hi seller, would the clear wash powder be restock? Thanks

    Answer : [Re] Inquiry for the item from sio****

    Hi, we are currently restocking and will probably restock in July or Aug. Thanks

Japan No.1 Concealer! Calypso Magic Concealer! Reduce wrinkles lines poresacne scars dark circle
Japan No.1 Concealer! Calypso Magic Concealer! Reduce wrinkles lines poresacne scars dark circle
Item Q&A
  • Question : Inquiry for the item from Sil****Nov 16, 2019

    What are the expiry dates for orange and for pink?

    Answer : [Re] Inquiry for the item from Sil****

    Hi, expires in late 2020. Thanks

  • Question : Inquiry for the item from 210****Jul 03, 2019

    I have been using this item for many years now . Just realized the bottom stick has these code, example G6, H14, E2 . May I ask what are these code indicating ? Different shade ? I thought this concealer only strictly has either salmon beige or pink .

    Answer : [Re] Inquiry for the item from 210****

    Hi, for these code is not referring to shade. It's the manufacturing batch. Thanks

  • Question : Inquiry for the item from the****Mar 02, 2019

  • Question : Inquiry for the item from han****Oct 12, 2018

    Hi.. wad is the expiry date for orange concealer? Thanks

    Answer : [Re] Inquiry for the item from han****

    Hi, the expiry date is Oct 2020.Thank you.

  • Question : Inquiry for the item from zon****Aug 10, 2018

+View all Notice, FAQ, Q&A >>
Lancome Hypnose Doll Eyes Mascara 2ml -  Volumise and lift lashes!
Lancome Hypnose Doll Eyes Mascara 2ml - Volumise and lift lashes!
Item Q&A
  • Question : Inquiry for the item from wil****Nov 15, 2019

  • Question : Inquiry related delivery from jma****Jul 27, 2019

    Hi i order a mascara from you and realise my address is wrong. I already call singpost. They will sent back the item to u. Im sorry for the inconvenience causes. My correct address is blk 506 bt batok st 52 #03-93 s650506. Pls kindly resent it. Thank u.

    Answer : [Re] Inquiry related delivery from jma****

    Hi, we will resend after we receive returned mail from Singpost. Pls send us your order number too.

    Question : [Re] Inquiry related delivery from jma****

    This is the order no

    Answer : [Re] Inquiry related delivery from jma****

    We will take note of your return parcel. Thanks

Beautiful Shades with matte finish! Shu Uemura Rouge Unlimited Matte Lipstick
Beautiful Shades with matte finish! Shu Uemura Rouge Unlimited Matte Lipstick
Item Q&A
  • Question : Inquiry for the item from bec****Nov 12, 2019

    Hi can i ask if this is authentic shu lipstick , how long would it take to ship to auatralia

    Answer : [Re] Inquiry for the item from bec****

    Hi,all items from SHICARA are authentic. I am not able to advise on shipping as it depends on how fast the customs can clear the shipment.

    Question : [Re] Inquiry for the item from bec****

    Hi can i ask if this is the supreme matte

    Answer : [Re] Inquiry for the item from bec****

    Hi, it is. What's the colors that you are interested in?

  • Question : Inquiry for the item from ngh****Oct 20, 2019

    BG944

    What's the manufactured and expiry date?

    Answer : [Re] Inquiry for the item from ngh****

    Hi, expires in 2021. Thanks

  • Question : 来自che****会员的商品咨询。Aug 25, 2019

    Hi can order 781 this color? Thank

    Answer : [Re] 来自che****会员的商品咨询。

    Hi, it's not available. Thanks

  • Question : Inquiry for the item from deb****Sep 18, 2018

    Hi, are you going to restock the rouge unlimited lipstick OR 587? Thanks

    Answer : [Re] Inquiry for the item from deb****

    Hi, item restocked. Thanks

  • Question : Inquiry for the item from sno****Aug 28, 2018

    Hi do you have stock for rouge unlimited rose flows?

    Answer : [Re] Inquiry for the item from sno****

    Hi, currently no. Thanks

+View all Notice, FAQ, Q&A >>
Beauty Winner! KOSE SEKKISEI WHITE CC CREAMSPF50+/PA+++ Better than BB. Six effects in one!
Beauty Winner! KOSE SEKKISEI WHITE CC CREAMSPF50+/PA+++ Better than BB. Six effects in one!
Item Q&A
  • Question : Inquiry for the item from ron****Nov 12, 2019

    Hello, is there any purchase for sample size to try out first?

    Answer : [Re] Inquiry for the item from ron****

    Hi,due to low stock. It's not to be purchased individually for now. We would create a listing for it in the future.

  • Question : Inquiry related return and exchange from 234****Nov 12, 2019

    Hi seller, I'd like to exchange my unopened cc cream 02 to 01, can I dropby on Wed for the exchange at Northstar ?

    Answer : [Re] Inquiry related return and exchange from 234****

    OK. Please inform us via whatsapp when you are on the way and do show your order details for verification. Please note that we are closed from 12.30pm to 2pm, and on 6pm.

  • Question : Inquiry for the item from ste****Nov 08, 2019

  • Question : Inquiry for the item from how****Nov 08, 2019

    Hi Seller,

    I have order my 2 CC cream from you on 4 Nov and opt for the Qexpress service and why I have not receive it yet.

    Please advise on myborder number 309265968 and 309265969.

    Answer : [Re] Inquiry for the item from how****

    Hi, sorry for the delay. Your item has been shipped out and should reach you within 1-2 working days. Thank you.

  • Question : Inquiry related delivery from Car****Nov 06, 2019

    Hi,
    May I know when would you ship out my order item no 309242735
    Thx

    Answer : [Re] Inquiry related delivery from Car****

    Hi, there's a delay of shipping due to overwhelming orders. Item will despatch by today or tomorrow. You will probably receive earliest by next week. Thanks. Sorry for the delay.

+View all Notice, FAQ, Q&A >>