SHICARA - Beauty Outlet
SHICARA - Beauty Outlet SG
POWER 90% 50,989 Fellows Join Fellow

Q&A board

Q & A Lists
Item Question & Answer
No.1 Cleansing Oil - Shu Uemura Cleansing Anti Oxi Cleansing Oil 150ml.
No.1 Cleansing Oil - Shu Uemura Cleansing Anti Oxi Cleansing Oil 150ml.
Item Q&A
  • Question : Inquiry for the item from MeiiFeb 27, 2021

  • Question : Inquiry for the item from 233****May 31, 2020

    when is expiry date for ultime8 150mls?

    Answer : [Re] Inquiry for the item from 233****

    Hi, manufactured in 2019 Nov and expires in 2022 Nov. Thanks

  • Question : Inquiry for the item from van****Jun 17, 2019

    Hi Seller, Can check when is the expiry as I'm purchasing to stock up. Thanks !

    Answer : [Re] Inquiry for the item from van****

    Hi, for which item?

    Question : [Re] Inquiry for the item from van****

    For porefinist, anti oxidant and ultimate 8 pls thanks

    Answer : [Re] Inquiry for the item from van****

    Anti Oxi expires in 2021 June, Porefinist Oct 2021, Ultimes8 Jan 2022. Thanks

    Question : [Re] Inquiry for the item from van****

    How about high performance? I just bought but no expiry date on bottle..

    Answer : [Re] Inquiry for the item from van****

    Hi, it's stated on the box not bottle. Expires in 2021 October. Thanks

  • Question : Inquiry related delivery from fat****Dec 25, 2018

    Dear seller
    I have just placed an order for Shu Uemura Ultime8 Cleansing Oil, cart 124072243. Is it possible to expedite the delivery as I need it urgently for overseas travel next week?
    Best regards

    Answer : [Re] Inquiry related delivery from fat****

    Hi, sure we will take note. Thanks

Kiehls Calendula Herbal Extract Alcohol-Free Toner 500ml
Kiehls Calendula Herbal Extract Alcohol-Free Toner 500ml
Item Q&A
  • Question : Inquiry for the item from xiaoxiaoxiaopoohFeb 26, 2021

    Hi, may I check is the toner manufacturing date still 2019?

    Answer : [Re] Inquiry for the item from xiaoxiaoxiaopooh

    Hi, manufacturing date is Jun 2020. Thank you.

  • Question : Inquiry for the item from liping_redOct 28, 2020

    What is expiry date for the toner?

    Answer : [Re] Inquiry for the item from liping_red

    Hi, the expiry is Aug 2022.

  • Question : Inquiry for the item from tsyongSep 09, 2020

    what is the manufacturing date?

    Answer : [Re] Inquiry for the item from tsyong

    Hi, which particular item in the options are you referring to?

  • Question : Inquiry for the item from weileetanSep 09, 2020

    Hi I just bought and how do I check if it is authentic? Manufacturing date is 2019 June? When is expiry?

    Answer : [Re] Inquiry for the item from weileetan

    Hi, the expiry will be 3 years after manufacturing date if unopened. Once opened, please use within 12 months. Thank you.

  • Question : Inquiry for the item from jamest_07Sep 08, 2020

    Please confirm mfg date is 2019 or 2020?

    Answer : [Re] Inquiry for the item from jamest_07

    Hi, manufactured in 2019. Thanks

+View all Notice, FAQ, Q&A >>
SK-II Genoptics Aura Essence 50ml Spot Essence Whitening Brightening Serum - SHICARA
SK-II Genoptics Aura Essence 50ml Spot Essence Whitening Brightening Serum - SHICARA
Item Q&A
  • Question : Inquiry for the item from teresakeongFeb 26, 2021

    Hi may i know the mfg date for these 2 products
    Genoptics aura essence and spot essence. Thankyou

    Answer : [Re] Inquiry for the item from teresakeong

    Hi, which size variant are you enquiring on?

  • Question : Inquiry for the item from teresakeongFeb 25, 2021

    Hi, may i know when is the manufacture date for this product. Thku for your time.

    Answer : [Re] Inquiry for the item from teresakeong

    Hi, which variant are you enquiring on?

  • Question : Inquiry from JBBabyJan 03, 2021

  • Question : Inquiry for the item from rlfc99Dec 17, 2020

  • Question : Inquiry for the item from Ms TeoNov 30, 2020

+View all Notice, FAQ, Q&A >>
Limited Edition! SK-II Facial Treatment Essence 230ml - SHICARA
Limited Edition! SK-II Facial Treatment Essence 230ml - SHICARA
Item Q&A
  • Question : Inquiry for the item from SandyFeb 25, 2021

  • Question : Inquiry for the item from sallylpcJan 20, 2021

    is it authentic from japan?

    Answer : [Re] Inquiry for the item from sallylpc

    Hi, yes it is made in Japan. Rest assured that all products are authentic.

    Question : [Re] Inquiry for the item from sallylpc

    Just received my order but no manufacture/expiry date show on bottle/box, may I know the manufacture/expiry date? Tks.

    Answer : [Re] Inquiry for the item from sallylpc

    ??!?

    Question : [Re] Inquiry for the item from sallylpc

    Hi, at the bottom of the box, there should be a batch code of 0301 , first number 0 represents the year which is 2020, 301 means the number of days into the year. This means that the bottle is manunfactured in late 2020, expires in late 2023.

  • Question : Inquiry from eileen03powellJan 20, 2021

  • Question : Inquiry for the item from wendytayJan 18, 2021

    Dear seller, what is the manufacturing & expiry date of the classic bottle? How come you can sell at such a cheaper price - more than $100 difference from the retail shop? Thank you seller!

    Answer : [Re] Inquiry for the item from wendytay

    Hi, it's manufactured in 2020, expires in 2023. We purchased in bulk for discounted prices. Thank you.

    Question : [Re] Inquiry for the item from wendytay

    Thank you! ☺️

    Answer : [Re] Inquiry for the item from wendytay

    Welcome.

  • Question : Inquiry for the item from kaze049Jan 16, 2021

    What is expiry date of the cny version?

    Answer : [Re] Inquiry for the item from kaze049

    Hi, expiry is late 2023.

+View all Notice, FAQ, Q&A >>
No.1 Cleansing Oil - Shu Uemura Cleansing Oil 450ml. Makeup Remover - SHICARA
No.1 Cleansing Oil - Shu Uemura Cleansing Oil 450ml. Makeup Remover - SHICARA
Item Q&A
  • Question : Inquiry for the item from doristsl13Feb 25, 2021

    Hi Seller, I had been using he anti-aging for many many years. I am now age 50 so was thinking that is Ultime 8 more suitable to me then anti -aging? I make up everyday, therefore, also need to use as a make up remover. Hope to hear from you soon. Thanks

    Answer : [Re] Inquiry for the item from doristsl13

    Hi, are you referring to anti-oxi? yes ultime8 is suitable as it's nourishing and suitable for all skin types.

  • Question : Inquiry for the item from serene_yingFeb 22, 2021

    Hi i have combination skin which one should i choose? Thanks

    Answer : [Re] Inquiry for the item from serene_ying

    Hi, besides combination skin, Do you have any other skin issues? Like for example, if you need to detox your skin from environmental pollutants , you can choose anti oxi.

    Question : [Re] Inquiry for the item from serene_ying

    No other issues. Most of the time i stay indoor. I use light make up when outside. Thanks

    Answer : [Re] Inquiry for the item from serene_ying

    Hi, you can try ultime8 or porefinist.

    Question : [Re] Inquiry for the item from serene_ying

    botanicoil is the newly released, also suitable for all skin types.

    Answer : [Re] Inquiry for the item from serene_ying

    Thanks

    Question : [Re] Inquiry for the item from serene_ying

    Welcome.

  • Question : Inquiry for the item from daniellesngFeb 23, 2021

  • Question : Inquiry for the item from joeyhtleeDec 20, 2020

  • Question : Inquiry for the item from annatingDec 10, 2020

    Do you have stock for high performance?

    Answer : [Re] Inquiry for the item from annating

    Hi, high performance is discontinued.

    Question : [Re] Inquiry for the item from annating

    Ok. Thanks

    Answer : [Re] Inquiry for the item from annating

    Welcome.

+View all Notice, FAQ, Q&A >>
Kose Clear Whitening Mask 80g Blackhead Mask - SHICARA
Kose Clear Whitening Mask 80g Blackhead Mask - SHICARA
Item Q&A
  • Question : Inquiry for the item from eeaajjvvFeb 24, 2021

    Hi seller, my cart no. 142360754, order no. 335574601. I order 3 mask but you only sent me 1 mask. Pls see photo attached. Pls resend the balance 2 masks. Thanks.

    Answer : [Re] Inquiry for the item from eeaajjvv

    Hi, sorry about it, we will proceed to ship out the missing two masks to you.

    Question : [Re] Inquiry for the item from eeaajjvv

    We will ship out via courier today.

    Answer : [Re] Inquiry for the item from eeaajjvv

    Noted with thanks.

    Question : [Re] Inquiry for the item from eeaajjvv

    We apologize for the inconvenience caused.

  • Question : Inquiry for the item from sgsan05Dec 11, 2020

  • Question : Inquiry for the item from haz_seDec 12, 2020

    Any more mask?

    Answer : [Re] Inquiry for the item from haz_se

    Hi, there is still quantity for clear whitening mask.

  • Question : Inquiry for the item from adeline9269Dec 10, 2020

    Hi Seller,

    The whitening mask stated 80g, but I received the item 76ml.

    Kindly advise.

    Thanks
    Adeline

    Answer : [Re] Inquiry for the item from adeline9269

    Hi, please take a look at the centre of the back, it states 80g.

    Question : [Re] Inquiry for the item from adeline9269

    For Kose items, both sizes are stated in ML and G

    Answer : [Re] Inquiry for the item from adeline9269

    Ok, thanks . Noted

    Question : [Re] Inquiry for the item from adeline9269

    Welcome.

  • Question : Inquiry for the item from yvonne_hyukNov 10, 2020

    Hi, the whitening mask expiry date is on Mar 2021?

    Answer : [Re] Inquiry for the item from yvonne_hyuk

    Hi, sorry we will update the info, the expiry is Jun 2025

+View all Notice, FAQ, Q&A >>
Dior Lip Glow - SHICARA
Dior Lip Glow - SHICARA
Item Q&A
  • Question : Inquiry for the item from xanthehojjFeb 23, 2021

  • Question : Inquiry for the item from lly_yingNov 10, 2020

Must Have! Shu Uemura Block Booster Protective Moisture Primer
Must Have! Shu Uemura Block Booster Protective Moisture Primer
Item Q&A
  • Question : Inquiry for the item from lilyFeb 22, 2021

    Pls advise manufacturing date & it is manufactured origin. Thanks.

    Answer : [Re] Inquiry for the item from lily

    Hi, the manufacturing dates are
    Colorless - Dec 2019
    Natural Beige - Mar 2020
    Pink - Feb 2020
    Origin: Made in Japan.

    Question : [Re] Inquiry for the item from lily

    ok, just purchased. Thanks.

    Answer : [Re] Inquiry for the item from lily

    Ok thank you.

  • Question : Inquiry for the item from alicetan_33Feb 08, 2021

    Hi seller, may I ask if this is moisturising do I still need to apply moisturiser prior to this primer?

    Answer : [Re] Inquiry for the item from alicetan_33

    Hi, you can resume your usual skincare regime, cleansing, toning, moisturising then apply this primer followed by makeup.

  • Question : Inquiry for the item from GraceESep 17, 2020

  • Question : Inquiry for the item from min****Jan 29, 2020

    Hi,
    can apply after serum? or after moisturizer?
    or please advise the steps before using this primer?
    thanks..

    Answer : [Re] Inquiry for the item from min****

    Hi, you may apply after your skincare (Sunscreen). Thanks

  • Question : Inquiry for the item from The****Jan 20, 2020

    May i know expiry for the beige, 7ml ones?

    Answer : [Re] Inquiry for the item from The****

    Hi, the expiry for beige is 2021 Mar.

    Question : [Re] Inquiry for the item from The****

    Thanks. Just submitted an order. Wld appreciate it if it can be shipped out soon :)

    Answer : [Re] Inquiry for the item from The****

    Noted. Thanks

+View all Notice, FAQ, Q&A >>
Shu Uemura Eyebrow Collection - Hard Formula Eye Brow Liner Brow Sword Brow Comb Soft Gel Pencil
Shu Uemura Eyebrow Collection - Hard Formula Eye Brow Liner Brow Sword Brow Comb Soft Gel Pencil
Item Q&A
  • Question : Inquiry for the item from joannelewFeb 22, 2021

  • Question : Inquiry for the item from desentasiaAug 11, 2020

    When would you restock brow sword and gel liner?

    Answer : [Re] Inquiry for the item from desentasia

    Hi, which colour you are refering?

    Question : [Re] Inquiry for the item from desentasia

    Seal brown

    Answer : [Re] Inquiry for the item from desentasia

    Seal brown brow sword and brown gel liner.

    Question : [Re] Inquiry for the item from desentasia

    Hi, stock will only come in by month end. Can we inform you again by monthend? Please send us your name and contact number, Thanks

    Answer : [Re] Inquiry for the item from desentasia

    Thanks, I will check on month end.

    Question : [Re] Inquiry for the item from desentasia

    Welcome!

  • Question : Inquiry for the item from D_d****Nov 12, 2019

    Hi, do you sell the refill only for liquid calligraphy eyeliner?
    Thanks

    Answer : [Re] Inquiry for the item from D_d****

    Hi, sorry we do not carry the refill.

  • Question : Inquiry for the item from lov****May 24, 2019

SK-II Facial Treatment Clear Lotion 230ml! SK-II Toner SK-II Lotion SK-II Essence - SHICARA
SK-II Facial Treatment Clear Lotion 230ml! SK-II Toner SK-II Lotion SK-II Essence - SHICARA
Item Q&A
  • Question : Inquiry for the item from zermaineFeb 20, 2021

    Do u carry the facial treatment essence ? I can't find the link in your list

    Answer : [Re] Inquiry for the item from zermaine

    Hi, yes we do. You can find it at https://www.qoo10.sg/item/LIMITED-EDITION-SK-II-FACIAL-TREATMENT-ESSENCE-230ML-SHICARA/425847564?__currency=SGD&jaehuid=A165669421&gclid=Cj0KCQiApsiBBhCKARIsAN8o_4hY8vW7P2q2PD9nV3L2dQ-Z_n-9rn093Tgp1mPnNZJqv3EV_emgHywaAqzQEALw_wcB

  • Question : Inquiry for the item from gary_tohFeb 16, 2021

    when is the product expiry date?

    Answer : [Re] Inquiry for the item from gary_toh

    Hi, expiry is Nov 2023.

  • Question : Inquiry for the item from lcws1968Jan 16, 2021

    What is the expiry date of the existing stock?

    Answer : [Re] Inquiry for the item from lcws1968

    Hi, which item are you enquiring ?

  • Question : Inquiry for the item from littlerayramDec 11, 2020

    Expiry date?
    Delivery duration ??

    Answer : [Re] Inquiry for the item from littlerayram

    Hi, expiry in 2023. Delivery will be about 1-3 days upon shipped.

    Question : [Re] Inquiry for the item from littlerayram

    May I see 10 digits number? Thanks

    Answer : [Re] Inquiry for the item from littlerayram

    Hi, what 10 digits are you referring to?

    Question : [Re] Inquiry for the item from littlerayram

    I bought two.
    One is clear lotion
    One is airy milky

    Answer : [Re] Inquiry for the item from littlerayram

    Both orders are already shipped out. Thank you.

  • Question : Inquiry for the item from edyijmNov 27, 2020

    When is the manufacture date or the expired date for the clear lotion 230ml?

    Answer : [Re] Inquiry for the item from edyijm

    Hi, manufactured in 2020, expiry in 2023.

+View all Notice, FAQ, Q&A >>
Origins Best Selling Facial Masks. Mix and Match! Clay Mask Hydrating Mask Overnight mask
Origins Best Selling Facial Masks. Mix and Match! Clay Mask Hydrating Mask Overnight mask
Item Q&A
  • Question : Inquiry for the item from charlieFeb 18, 2021

  • Question : Inquiry for the item from eclat5Feb 02, 2021

  • Question : Inquiry for the item from TLCFeb 01, 2021

    HI Seller

    When is the expiry date for Out of Trouble Mask (75ml)?

    Answer : [Re] Inquiry for the item from TLC

    Hi, the expiry is Sep 2023.

  • Question : Inquiry related delivery from Ryantan9714Jan 21, 2021

    Hi, when will Order no. 334337965 be sent out? And May i know whats the expiry date? Thanks.

    Answer : [Re] Inquiry related delivery from Ryantan9714

    Hi, we will ship out latest by tomorrow. Apologies on the delay. The expiry date is Sep 2023.

  • Question : Inquiry for the item from Lowbl15Nov 15, 2020

+View all Notice, FAQ, Q&A >>
SK-II Atmosphere CC Cream with SPF 50 PA++++ UV Emulsion SPF 30 PA++++ SHICARA
SK-II Atmosphere CC Cream with SPF 50 PA++++ UV Emulsion SPF 30 PA++++ SHICARA
Item Q&A
  • Question : Inquiry related delivery from georeneFeb 18, 2021

    Hi there, if I am buying the CC cream together with SK2 clear lotion x4, is there any way I can avoid paying the $3.99 delivery fee since my total already exceeds $250? Thanks

    Answer : [Re] Inquiry related delivery from georene

    Hi, apologies on the late response. Qprime orders can be merged together. The total exceeds $250 is from our shop?

  • Question : 来自chengkw26会员的商品咨询。Feb 07, 2021

    请问这个图片的 防晒 是有修复的功能吗 请问是有颜色的吗 那么请问CC cream 有没有这个功能呢 CC cream 会阻塞毛孔吗 谢谢你

    Answer : [Re] 来自chengkw26会员的商品咨询。

    Hi, it's more for coverage with UV protection.

    Question : [Re] 来自chengkw26会员的商品咨询。

    and it will not clog pores.

    Answer : [Re] 来自chengkw26会员的商品咨询。

    Is the airy light cream white in colour?

    Question : [Re] 来自chengkw26会员的商品咨询。

    it has a natural tint. The color is like a liquid foundation.

    Answer : [Re] 来自chengkw26会员的商品咨询。

    oh sorry, yes the airy light uv cream is white in color

  • Question : Inquiry for the item from 236****May 21, 2020

    Hi, what is the manufacture date for the SK2 cc cream?

    Answer : [Re] Inquiry for the item from 236****

    Hi, manufacturing is May 2019.

  • Question : Inquiry related delivery from syl****Apr 10, 2020

    Are u still shipping out during this period?

    Answer : [Re] Inquiry related delivery from syl****

    Hi, yes we still operate. Thanks

  • Question : Inquiry related delivery from inf****Jan 31, 2020

    Is it possible to collect form your store directly? There’s no option to select self collect.

    Answer : [Re] Inquiry related delivery from inf****

    Which item are you looking for specifically?

    Question : [Re] Inquiry related delivery from inf****

    the CC cream

    Answer : [Re] Inquiry related delivery from inf****

    Hi, page had already updated with store pick up. Thanks

    Question : [Re] Inquiry related delivery from inf****

    thanks

    Answer : [Re] Inquiry related delivery from inf****

    Can i possibly pick up this morning if I purchase it now?

    Question : [Re] Inquiry related delivery from inf****

    Yes sure.

+View all Notice, FAQ, Q&A >>
SK-II RNA Eyecream 15g Anti-aging eyecream SK-II eye cream - SHICARA
SK-II RNA Eyecream 15g Anti-aging eyecream SK-II eye cream - SHICARA
Item Q&A
  • Question : Inquiry for the item from jessie_boonFeb 18, 2021

    Hi, when is the manufacturing date for rna eye cream 15g? Thank you.

    Answer : [Re] Inquiry for the item from jessie_boon

    Hi, the manufacturing date for RNA eye cream 15g is Feb 2019, expires in Feb 2022..

  • Question : Inquiry for the item from woanshan_3Jan 21, 2021

  • Question : Inquiry for the item from pearline33Aug 13, 2020

    Hi can I have the expiry date pls thks

    Answer : [Re] Inquiry for the item from pearline33

    Hi, expires in 2022. Thanks

    Question : [Re] Inquiry for the item from pearline33

    Which month?

    Answer : [Re] Inquiry for the item from pearline33

    Hi, the month is July. Thank you.

  • Question : Inquiry for the item from alb****May 12, 2020

    Hi, can I have the manufactured date?

    Answer : [Re] Inquiry for the item from alb****

    Or expiry date?

    Question : [Re] Inquiry for the item from alb****

    Hi, the expiry is Feb 2022.

  • Question : Inquiry for the item from 245****Apr 09, 2020

    What is the expiry date for RNA cream 50g?

    Answer : [Re] Inquiry for the item from 245****

    Hi, expires in 2022 June. Thanks

+View all Notice, FAQ, Q&A >>
Best of SK-II - Travel Size Beauty! SK-II Essence SK-II Cleanser SK-II Clear Lotion - SHICARA
Best of SK-II - Travel Size Beauty! SK-II Essence SK-II Cleanser SK-II Clear Lotion - SHICARA
Item Q&A
  • Question : Inquiry for the item from cynthiatan64Feb 17, 2021

    Can pls advise the expiry date of RNA power cream

    Answer : [Re] Inquiry for the item from cynthiatan64

    Hi, expiry is Oct 2022. Thank you.

  • Question : Inquiry for the item from Chiokec2001Jan 17, 2021

    I recently bought 4 qty of 20g cleanser but the mfg date are all 26/11/18. Which means the product will expire in few months’ time. Contact seller but no response. Not a good experience. Felt like I have wasted my money!

    Answer : [Re] Inquiry for the item from Chiokec2001

    Hi, we have a new batch coming in. Would you like to exchange it?

    Question : [Re] Inquiry for the item from Chiokec2001

    Of course I would like to exchange it as Long as there is no additional costs incurred on my side. Thanks

    Answer : [Re] Inquiry for the item from Chiokec2001

    Replied in another inquiry.

    Question : [Re] Inquiry for the item from Chiokec2001

    Hi I received the other two qty replacement. Thank you. But my helper forgot to give the old stock to your delivery service. Can you send them to my house to collect? So sorry. Thanks

    Answer : [Re] Inquiry for the item from Chiokec2001

    The collection supposed to be today. It's not a one to one exchange.

    Question : [Re] Inquiry for the item from Chiokec2001

    As mentioned, collection and delivery are to be separate.

    Answer : [Re] Inquiry for the item from Chiokec2001

    Ok. The item has been collected. Thank you!

    Question : [Re] Inquiry for the item from Chiokec2001

    HI, thank you for the update.

  • Question : Inquiry for the item from jace cJan 04, 2021

    Hi seller, will u restock RNA and eye cream anytime soon?

    Answer : [Re] Inquiry for the item from jace c

    Also FTE pls, thanks.

    Question : [Re] Inquiry for the item from jace c

    Hi, we will update the stock once stocks are available.

  • Question : Inquiry for the item from ingyinmhway0204Nov 01, 2020

    Hi seller,
    May I know the Expire for mini size of clear lotion , RNA & Cleanser?

    Answer : [Re] Inquiry for the item from ingyinmhway0204

    Hi, it expires in 2022.

  • Question : Inquiry for the item from n_farainiOct 22, 2020

    Hi,

    Wats the expiry date for the products? Thanks

    Answer : [Re] Inquiry for the item from n_faraini

    Hi, expires in 2022. Thanks

+View all Notice, FAQ, Q&A >>
Forget about fake eyelashes! AVANCE Lash Serum Ex - SHICARA
Forget about fake eyelashes! AVANCE Lash Serum Ex - SHICARA
Item Q&A
  • Question : Inquiry for the item from gweereginaFeb 16, 2021

    Hi seller
    Can I have the full ingredients list for the lash serum.
    Thanks!

    Answer : [Re] Inquiry for the item from gweeregina

    Hi, full ingredients referenced from official website of Avance.

    Pantotenil ethyl ether *, Photosensitizer No. 301 *, carrot extract, carboxymethyl chitin solution, sodium hyaluronate (2), hydrolyzed silk solution, purified water, ethanol, concentrated glycerin, 1.3-butylene glycol, sodium alginate, citric acid , Paraoxybenzoic acid ester (+/-) Sodium citrate

    * Indicates the active ingredient, unmarked indicates other ingredients



  • Question : Inquiry for the item from Kai****Apr 30, 2020

    I have lash extensions. Can I use this?

    Answer : [Re] Inquiry for the item from Kai****

    Hi, yes it's fine to use it.

  • Question : Inquiry for the item from pnr****Apr 29, 2020

    Hi I received my item - lash serum. But where can I check expiration date?

    Answer : [Re] Inquiry for the item from pnr****

    Expires in 2022. Thanks

  • Question : Inquiry for the item from kse****Nov 30, 2019

    Have u changed address fm cuppage?

    Answer : [Re] Inquiry for the item from kse****

    Yes. We changed to Northstar at Angmokio.

  • Question : Inquiry for the item from via****Jun 02, 2019

    Would this cause darkening near eye like dark rings? Most eyelash growth serums have this side effect

    Answer : [Re] Inquiry for the item from via****

    Hi, there is no side effect for this serum but it still depend on individual skin condition. Thanks

+View all Notice, FAQ, Q&A >>
Lancome UV Expert Youth Shield Aqua Gel SPF 50PA++++ 30ml (w/ box)
Lancome UV Expert Youth Shield Aqua Gel SPF 50PA++++ 30ml (w/ box)
Item Q&A
  • Question : Inquiry for the item from MeiiFeb 15, 2021

    Hi, May I know where is the origin?

    Answer : [Re] Inquiry for the item from Meii

    Hi, the product is made in Japan.

    Question : [Re] Inquiry for the item from Meii

    When is the expiry date?

    Answer : [Re] Inquiry for the item from Meii

    Hi, the expiry date is Oct 2023

  • Question : Inquiry related delivery from hua****Apr 10, 2020

    Hi, do u still ship to Singapore during this period?

    Answer : [Re] Inquiry related delivery from hua****

    Hi, we still ship within Singapore. Thanks

Celebrate New Year with Lancome Advanced Genifique Serum Limited Edition!  - SHICARA
Celebrate New Year with Lancome Advanced Genifique Serum Limited Edition! - SHICARA
Item Q&A
  • Question : Inquiry for the item from bluezgal777Feb 10, 2021

    Can I check what is the expiry date ?:) For this cny edition

    Answer : [Re] Inquiry for the item from bluezgal777

    Hi, it's a 2020 batch , therefore it expires in 2023.

    Question : [Re] Inquiry for the item from bluezgal777

    Thanks :) I already order :)

    Answer : [Re] Inquiry for the item from bluezgal777

    Hi, we are in the midst of packing your order. It will be shipped out today or latest tomorrow. Thank you.

  • Question : Inquiry for the item from IvyFeb 11, 2021

    Hi, Lancome Advanced Genifique Youth Activating Concentrate (New Formula) suitable for combination skin?

    Answer : [Re] Inquiry for the item from Ivy

    Hi, it is suitable for all skintypes.

  • Question : Inquiry for the item from myquisgFeb 08, 2021

    Hi,
    Is The CNY special edition (100ml) genifique the new formula ? Thanks

    Answer : [Re] Inquiry for the item from myquisg

    Hi, yes it's the latest batch limited edition so it's the new formula.

  • Question : Inquiry for the item from lamrim_jacFeb 08, 2021

    Hi,

    Is the CNY edition new or old formula?

    Answer : [Re] Inquiry for the item from lamrim_jac

    Hi, it is new formula.

  • Question : Inquiry for the item from werpyworlddDec 20, 2020

    Is this authentic

    Answer : [Re] Inquiry for the item from werpyworldd

    Hi, rest assured that all items from SHICARA are authentic. Thank you.

+View all Notice, FAQ, Q&A >>
New SK-II RNA Power Airy Milky Lotion - RNA Cream Moisturiser - SHICARA
New SK-II RNA Power Airy Milky Lotion - RNA Cream Moisturiser - SHICARA
Item Q&A
  • Question : Inquiry for the item from chateau82Feb 14, 2021

  • Question : Inquiry for the item from feichui2710Feb 04, 2021

    Description here says Eye Cream 15gm.
    Is there any difference from the Anti-aging Eye Cream?
    Please advise.
    Thanks!

    Answer : [Re] Inquiry for the item from feichui2710

    For RNA eye cream, there is only one type. I think you are referring to the same eye cream.

  • Question : Inquiry for the item from feichui2710Feb 03, 2021

    What's the year of manufacture for your 15gm eye cream?
    Thanks!

    Answer : [Re] Inquiry for the item from feichui2710

    Hi, it's manufactured in 2019, expires in 2022.

  • Question : Inquiry for the item from jessie_boonJan 30, 2021

    Hi, when is the manufacturing date for sk2 rna 50g? Thank you.

    Answer : [Re] Inquiry for the item from jessie_boon

    Hi, manufacturing date is July 2020.

  • Question : Inquiry related delivery from lane21Jan 13, 2021

+View all Notice, FAQ, Q&A >>
Beautiful shades with high color payoff! Shu Uemura Rouge Unlimited Matte Amplified Lipstick
Beautiful shades with high color payoff! Shu Uemura Rouge Unlimited Matte Amplified Lipstick
Item Q&A
  • Question : Inquiry for the item from fooirisFeb 14, 2021

  • Question : Inquiry for the item from bec****Nov 12, 2019

    Hi can i ask if this is authentic shu lipstick , how long would it take to ship to auatralia

    Answer : [Re] Inquiry for the item from bec****

    Hi,all items from SHICARA are authentic. I am not able to advise on shipping as it depends on how fast the customs can clear the shipment.

    Question : [Re] Inquiry for the item from bec****

    Hi can i ask if this is the supreme matte

    Answer : [Re] Inquiry for the item from bec****

    Hi, it is. What's the colors that you are interested in?

  • Question : Inquiry for the item from ngh****Oct 20, 2019

    BG944

    What's the manufactured and expiry date?

    Answer : [Re] Inquiry for the item from ngh****

    Hi, expires in 2021. Thanks

  • Question : 来自che****会员的商品咨询。Aug 25, 2019

    Hi can order 781 this color? Thank

    Answer : [Re] 来自che****会员的商品咨询。

    Hi, it's not available. Thanks

SK-II Mens Facial Treatment Essence / Men Moisturizing Cleanser 120g - SHICARA
SK-II Mens Facial Treatment Essence / Men Moisturizing Cleanser 120g - SHICARA
Item Q&A
  • Question : Inquiry for the item from limafiveFeb 13, 2021

    When new stock coming for SK-II Men Essence?

    Answer : [Re] Inquiry for the item from limafive

    Hi, you may purchase it from this link

    Question : [Re] Inquiry for the item from limafive

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=439465432

  • Question : Inquiry for the item from kelvinDec 17, 2020

    When new stock coming for SK-II Men Moisturizing Cleanser, thanks!

    Answer : [Re] Inquiry for the item from kelvin

    Hi, probably in 1-2 weeks time. Thank you.

  • Question : Inquiry for the item from die****Mar 28, 2020

  • Question : Inquiry for the item from sam****Jun 20, 2019

    Hi can I check what is manufacturing date & expiry date for your current batch of SK 2 Men moisturising cleaner?

    Answer : [Re] Inquiry for the item from sam****

    Manufactured in 2019 Apr and expires in 2022 Apr. Thanks

  • Question : Inquiry for the item from Tec****Mar 10, 2019

    Hi there, what is the Current batch manufacture date ?

    Answer : [Re] Inquiry for the item from Tec****

    Hi, manufactured in 2018, expires in 2021.Thank you.

    Question : [Re] Inquiry for the item from Tec****

    Thanks for the reply! If order today, when is the earliest I can receive the item?

    Answer : [Re] Inquiry for the item from Tec****

    Hi, it takes about 3-5 working days. Thanks

Fresh Black Tea Kombucha Facial Treatment Essence 150ml U.P $108 - SHICARA
Fresh Black Tea Kombucha Facial Treatment Essence 150ml U.P $108 - SHICARA
Item Q&A
  • Question : Inquiry for the item from HengFeb 09, 2021

    Hello when’s the next timesales? I’m keen to purchase thanks

    Answer : [Re] Inquiry for the item from Heng

    Hi, there is no update of the next timesales for now. Sorry about it.

  • Question : Inquiry for the item from KNov 27, 2020

    No more at 69.90? All 30 pcs sold??

    Answer : [Re] Inquiry for the item from K

    Hi, now it's at time sale price of $65.90

Shu Uemura Ultime 8 Skincare in Travel Size!
Shu Uemura Ultime 8 Skincare in Travel Size!
Item Q&A
Kose Infinity AMC Travel size - For trial and travel. Try out these travel size
Kose Infinity AMC Travel size - For trial and travel. Try out these travel size
Item Q&A
  • Question : Inquiry for the item from AzuFeb 01, 2021

    What is the expiry date for travel size One by Kose Melanoshot serum? Thanks.

    Answer : [Re] Inquiry for the item from Azu

    Hi, the expiry is Jul 2023. Thank you.

  • Question : Inquiry for the item from azu****Jun 24, 2020

    Hi, any stock on Kose Perfective White 10ml? Thanks.

    Answer : [Re] Inquiry for the item from azu****

    Hi, not at the moment. Thanks

  • Question : Inquiry for the item from ten****Apr 15, 2020

KOSE INFINITY REALIZING WHITE STICK XX 4g - Intense Whitening. Directly aims and hits intensively.
KOSE INFINITY REALIZING WHITE STICK XX 4g - Intense Whitening. Directly aims and hits intensively.
Item Q&A
  • Question : Inquiry for the item from eileenyap10Feb 01, 2021

    Hi seller,
    Do u have any stock for Kose infinity white stick without box?
    When will be the next shipment?

    Answer : [Re] Inquiry for the item from eileenyap10

    Hi, all the current batch only comes with box.

    Question : [Re] Inquiry for the item from eileenyap10

    Ok thks.

    Answer : [Re] Inquiry for the item from eileenyap10

    Welcome.

  • Question : Inquiry for the item from tausan80Nov 08, 2020

    Do you sell this kose pouch.

    Answer : [Re] Inquiry for the item from tausan80

    Hi, sorry we do not sell this pouch.

  • Question : Inquiry for the item from 235****Jun 30, 2020

    May I know what is the expiry date of the Infinity white stick ??

    Regards, Eileen

    Answer : [Re] Inquiry for the item from 235****

    Hi, expires in Nov 2022. Thanks

  • Question : Inquiry for the item from mic****May 27, 2020

  • Question : Inquiry for the item from mic****Apr 23, 2020

+View all Notice, FAQ, Q&A >>
Lancome Hypnose Doll Eyes Mascara 2ml -  Volumise and lift lashes!
Lancome Hypnose Doll Eyes Mascara 2ml - Volumise and lift lashes!
Item Q&A
  • Question : Inquiry for the item from MysteriousLingJan 27, 2021

    Hi seller, may I know if you will be restocking the Lacome mascara soon? Thanks!

    Answer : [Re] Inquiry for the item from MysteriousLing

    Hi, we have updated the quantity.

    Question : [Re] Inquiry for the item from MysteriousLing

    Thank you! Had just purchased. :)

    Answer : [Re] Inquiry for the item from MysteriousLing

    Thank you for your purchase. Your item will be shipped out tomorrow.

  • Question : Inquiry related delivery from KhouannieDec 13, 2020

    Can I combine with other item w qprime?

    Answer : [Re] Inquiry related delivery from Khouannie

    Hi, for qprime orders under our shop.

    Question : [Re] Inquiry related delivery from Khouannie

    Sorry, didn’t answer my question. I want this item, can I combine this item w other item that sent w qprime?

    Answer : [Re] Inquiry related delivery from Khouannie

    Hi, yes we can combine if another order of yours is qprime. Make sure that the orders are checkout under the same cart.

    Question : [Re] Inquiry related delivery from Khouannie

    There’s no option for us to choose qprime for this item, only qekspress & normal mail

    Answer : [Re] Inquiry related delivery from Khouannie

    Hi, you can choose normal mail and we can combine with other qprime orders of our shop.

    Question : [Re] Inquiry related delivery from Khouannie

    So I will be charged 2different shipping charges while it is actually by qprime?

    Answer : [Re] Inquiry related delivery from Khouannie

    Please note that the item you have enquired on has only Qxpress and normal mail. What i suggest is that you select $1 for normal mail and i can combine it together with the other Qprime orders from our shop that you purchase.

    Question : [Re] Inquiry related delivery from Khouannie

    Understand, but in this case I will be charged 2 charges , normal mail +qprime right? My purpose to ask can I combine qprime meaning that only incurred qprime charges for me. You didn’t answer my question, if can combine shipping but you consolidate all sent with qprime it’s only benefited you while I still paying double shipping fee.

    Answer : [Re] Inquiry related delivery from Khouannie

    Hi, to clarify. The answer is no as the item is tagged to normal mail which is of a different shipping charge to us compared to Qprime. You are right to say it benefits us for one Qprime shipping, however for the normal mail item, you do get tracking and faster delivery in return if it changes to Qprime.

    Question : [Re] Inquiry related delivery from Khouannie

    Why I have to pay 2 shipping fees while you only sent w qprime?? Why can’t you amend your page w qprime option so customer can combine shipping? Interested w your items but turn off with your reply.

    Answer : [Re] Inquiry related delivery from Khouannie

    Hi, we have changed the delivery from qxpress to qprime.

  • Question : Inquiry for the item from wil****Nov 15, 2019

  • Question : Inquiry related delivery from jma****Jul 27, 2019

    Hi i order a mascara from you and realise my address is wrong. I already call singpost. They will sent back the item to u. Im sorry for the inconvenience causes. My correct address is blk 506 bt batok st 52 #03-93 s650506. Pls kindly resent it. Thank u.

    Answer : [Re] Inquiry related delivery from jma****

    Hi, we will resend after we receive returned mail from Singpost. Pls send us your order number too.

    Question : [Re] Inquiry related delivery from jma****

    This is the order no

    Answer : [Re] Inquiry related delivery from jma****

    We will take note of your return parcel. Thanks

Kanebo Suisai Beauty Clear Powder 32s Powder Wash Cleanser - SHICARA
Kanebo Suisai Beauty Clear Powder 32s Powder Wash Cleanser - SHICARA
Item Q&A
  • Question : Inquiry for the item from agnesJan 27, 2021

    Hi seller, pls advise whether there will be restock of Sanrio design? Thanks.

    Answer : [Re] Inquiry for the item from agnes

    Hi, there will not be restock of sanrio suisai as it's a limited run.

  • Question : Inquiry for the item from cityofnovelty95Nov 02, 2020

    Hi
    Would lije to know this powder is alcohol free and cruelty free?

    Answer : [Re] Inquiry for the item from cityofnovelty95

    Hi, the product is alcohol free though it contains isostearyl alcohol which is not related to the alcohol type that harms your skin. This is in accordance with FDA standard to label it alcohol free. As for cruetly free, yes it is as Kanebo does not conduct any animal testing with their products.

  • Question : Inquiry for the item from hyl****May 29, 2020

    May i know the manufacturer date? Thanks

    Answer : [Re] Inquiry for the item from hyl****

    Hi manufacturing is Jun 18, expiry is Jun 21.

  • Question : Inquiry for the item from bea****Mar 16, 2020

    .

    Answer : [Re] Inquiry for the item from bea****

    Hi, do you sell this?

    Question : [Re] Inquiry for the item from bea****

    Hi, we do not sell this. Thanks

    Answer : [Re] Inquiry for the item from bea****

    ok thank you!

    Question : [Re] Inquiry for the item from bea****

    Welcome.

  • Question : Inquiry for the item from yin****Feb 19, 2020

+View all Notice, FAQ, Q&A >>
Lancome Advanced Génifique Hydrogel Melting Mask
Lancome Advanced Génifique Hydrogel Melting Mask
Item Q&A
  • Question : Inquiry from celber1923Jan 25, 2021

    Any restock on the spot corrector?

    Answer : [Re] Inquiry from celber1923

    Hi, are you referring to the clarifique spot eraser?

    Question : [Re] Inquiry from celber1923

    Yes

    Answer : [Re] Inquiry from celber1923

    Hi, you can get from this listing.

    Question : [Re] Inquiry from celber1923

    https://www.qoo10.sg/item/LANCOME-LANCOME-BEST-SELLER-SUPER-SERUM-ADVANCED-GENIFIQUE-RENERGIE-BLANC/420640784?banner_no=1305330

    Answer : [Re] Inquiry from celber1923

    Ok thks

    Question : [Re] Inquiry from celber1923

    Welcome.

  • Question : Inquiry for the item from cherilyn88128Jan 20, 2021

    What is the expiry for hydrogel eye mask?

    Answer : [Re] Inquiry for the item from cherilyn88128

    Hi, expiry is Sep 2022.

  • Question : Inquiry from celber1923Jan 18, 2021

    Hi , when is the expiry date for the Lancôme exfoliance clarte ?
    The deal 1 + 1+ 1

    Answer : [Re] Inquiry from celber1923

    Hi, sorry this is currently out of stock.

  • Question : Inquiry for the item from lilian_tan8Jan 15, 2021

    Hi, may I know the expiry date of the Hydrogel melting mask n also the mini lipsticks. Thanks

    Answer : [Re] Inquiry for the item from lilian_tan8

    Hi, which mini lipstick are you enquiring on?

  • Question : Inquiry for the item from tanvin6610Nov 28, 2020

+View all Notice, FAQ, Q&A >>
Kiehls Vital Skin-Strengthening Super Serum 30ml - SHICARA
Kiehls Vital Skin-Strengthening Super Serum 30ml - SHICARA
Item Q&A
  • Question : Inquiry for the item from xynthia36Jan 26, 2021

    Hi seller, any more sales coming up for this?

    Answer : [Re] Inquiry for the item from xynthia36

    Hi, there is no confirmed sale date for this item at the moment.

  • Question : Inquiry for the item from poanOct 24, 2020

    Is this authentic? Where was it originated from? Date of manufacture and expiry? Had bought fake product @Qoo10 AuraSkin SG, reported to Qoo10 brand team.

    Answer : [Re] Inquiry for the item from poan

    Hi, Shicara's products is 100% authentic as for now this item is current oos and we are unable to let you know the expiry and manufacturing date till item restocked. Thanks for understanding.

No.1 Shu Uemura Eyelash Curler Mascara - SHICARA
No.1 Shu Uemura Eyelash Curler Mascara - SHICARA
Item Q&A
  • Question : Inquiry for the item from JJan 24, 2021

  • Question : Inquiry for the item from JanSep 29, 2020

  • Question : Inquiry for the item from val****Jun 22, 2020

  • Question : Inquiry for the item from kin****May 09, 2020

  • Question : Inquiry for the item from khi****Mar 14, 2020

    When will u restock the item?

    Answer : [Re] Inquiry for the item from khi****

    Hi, sorry we are unable to foresee the next shipment. Thanks

+View all Notice, FAQ, Q&A >>
KOSE Sekkisei Herbal Gel 80g - Sleeping Mask All-In-One Gel
KOSE Sekkisei Herbal Gel 80g - Sleeping Mask All-In-One Gel
Item Q&A
  • Question : Inquiry for the item from tee_ai_tiJan 24, 2021

  • Question : Inquiry for the item from wonderlandJan 18, 2021

    Hi, when is the expiry date for Kose Herbal Gel 80g w/o box? Thanks!

    Answer : [Re] Inquiry for the item from wonderland

    Hi, the best before date is Feb 2022.

  • Question : Inquiry for the item from cheahhuiNov 17, 2020

  • Question : Inquiry for the item from emiJul 22, 2020

    Hi i juz received my items herbal gel and lotion. may i know the expiry?

    Answer : [Re] Inquiry for the item from emi

    Hi, expires stated on the box or wrapped of the product. If you are unable you can let me know which item and size that you purchase for your lotion. Herbal Gel 80g expires in 2024. Thanks

    Question : [Re] Inquiry for the item from emi

    Hi both of my items arrived without box. And i cannot see any expiry date on the bottle itself. Attached is my order.

    Answer : [Re] Inquiry for the item from emi

    Hi, as per your order, the items are the w/o box version. As for the expiry, it should be embossed on the side of the jar.

  • Question : Inquiry for the item from siewsiew82Jul 25, 2020

    Dear Seller,

    I received the KOSE Sekkisei Herbal Gel 80gm. but found that the item has been expired.
    As per cosmetics Calculator, the code number AA86YB show manufacturer date is on 08 NOV 2016. So, this gel definitely has been expired now.

    I would like to request for return and refund my money. Please reply, thank you.

    Please refer attached Photo.

    Answer : [Re] Inquiry for the item from siewsiew82

    Photo

    Question : [Re] Inquiry for the item from siewsiew82

    Video

    Answer : [Re] Inquiry for the item from siewsiew82

    Photo

    Question : [Re] Inquiry for the item from siewsiew82

    Hi, for kose's products can last for 5 years from the start of manufacturing date. As such this product expires in 2021 Nov and it's not expired. Thank you.

+View all Notice, FAQ, Q&A >>