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Q & A Lists
Item Question & Answer
KOREA 3D 마스크 / SBU ILSON QNI / 한국 생산 / 개별포장 / KF94 서지컬 마스크 / Qoo10 행사
KOREA 3D 마스크 / SBU ILSON QNI / 한국 생산 / 개별포장 / KF94 서지컬 마스크 / Qoo10 행사
Item Q&A
  • Notice :BRAND DESCRIPTION : SBU, ILSONJan 30, 2021

  • FAQ :What is difference between SUB and ILSON Mask?Feb 01, 2021

  • Question : Inquiry for the item from joty67May 08, 2021

    Is mask medical approved and can it help to blocked covid-19 virus?

    Answer : [Re] Inquiry for the item from joty67

    Dear customer
    SBU/ILSON masks are normal 3D disposable mask but not a KF94 surgical grade mask.
    Thank you

    Question : [Re] Inquiry for the item from joty67

    Ok. Thanks

  • Question : Inquiry for the item from flosis2003May 10, 2021

  • Question : Inquiry for the item from alanteo11Apr 25, 2021

    Recently purchase 150 SBU mask and quite a lot the wired drop off

    Answer : [Re] Inquiry for the item from alanteo11

    Dear customer
    I'm really sorry for the defected products.
    How many masks do you have that don’t come with the wires?

    Question : [Re] Inquiry for the item from alanteo11

    Dear, currently more than 10 drop off but I have not use all yet, attached the picture.

    Answer : [Re] Inquiry for the item from alanteo11

    Dear customer
    First of all, I'll give you a partial refund for 10pcs in your Q money.
    And Please let me know if there is any additional defective product.

    Question : [Re] Inquiry for the item from alanteo11

    Dear, still have about 30 effected mask

    Answer : [Re] Inquiry for the item from alanteo11

    Dear customer
    I'm sorry but can you give me a picture of the defected mask 30pcs?

    Question : [Re] Inquiry for the item from alanteo11

    Dear, the blue colour most effected

+View all Notice, FAQ, Q&A >>
iKoon Face Mask 50pcs 1Box / Black Pink White Blue / Adult / Qoo10 Best Deals
iKoon Face Mask 50pcs 1Box / Black Pink White Blue / Adult / Qoo10 Best Deals
Item Q&A
  • Question : Inquiry from mabeltan_76Apr 27, 2021

  • Question : Inquiry for the item from xueli_2004May 05, 2021

    When the black mask stock in?

    Answer : [Re] Inquiry for the item from xueli_2004

    Dear customer
    It will be restocked in 2 weeks.
    Thank you

  • Question : Inquiry for the item from swai_leeMay 03, 2021

    Hi it's surgery mask? Thanks

    Answer : [Re] Inquiry for the item from swai_lee

    Dear customer
    It is normal disposable mask.
    KF94 mask is QNI and AIRM.
    Thank you

  • Question : Inquiry for the item from plimqy95Apr 30, 2021

  • Question : Inquiry for the item from Mdm ChuaApr 27, 2021

    Hi,
    May I know if I order now when will I receive ?
    Will delivery during day or night ?
    Because I'm out on Thursday.

    Answer : [Re] Inquiry for the item from Mdm Chua

    Dear customer
    Now iKOON masks are shipped from Korea.
    So you will receive the item in 6-8 working days from the date of order.
    and Delivery is in charge of Qxpress so you should contact Qxpress CS center.
    Thank you

+View all Notice, FAQ, Q&A >>
[Made In Korea] iKoon Face Mask 50pcs 1Box / White Black / Surgical mask / Qoo10 Lowest Price
[Made In Korea] iKoon Face Mask 50pcs 1Box / White Black / Surgical mask / Qoo10 Lowest Price
Item Q&A
  • Question : Inquiry for the item from angelineye08May 10, 2021

  • Question : Inquiry for the item from jingletwinkle8May 04, 2021

  • Question : Inquiry for the item from WGNRApr 27, 2021

    Hihi,

    May I know what’s the difference between the $3.90 and $4.80 mask ?

    Answer : [Re] Inquiry for the item from WGNR

    Dear customer
    what is the product of $3.90 and $4.80?

    Question : [Re] Inquiry for the item from WGNR

    Mask $4.80

    Answer : [Re] Inquiry for the item from WGNR

    Mask $3.90

    Question : [Re] Inquiry for the item from WGNR

    Both pic looks same to me but the prices are different

    Just want to check if there’s any difference on the quality of the mask

    Answer : [Re] Inquiry for the item from WGNR

    Both pic looks same to me but the prices are different

    Just want to check if there’s any difference on the quality of the mask

    Question : [Re] Inquiry for the item from WGNR

    I think it's the same product, but it's a promotional difference.
    It's on sale now, so we recommend you order it during the sale and buy it at a reasonable price. :)
    Thank you.

    Answer : [Re] Inquiry for the item from WGNR

    Ok thanks

    Question : [Re] Inquiry for the item from WGNR

    Best

  • Question : Inquiry for the item from wannauxMar 18, 2021

    Hi is the masks fold upwards or downwards ?

    Answer : [Re] Inquiry for the item from wannaux

    Dear customer
    Outside of the mask is that the direction of the wrinkles goes downwards.
    Thank you :)

    Question : [Re] Inquiry for the item from wannaux

    I’ve received the black mask, it’s fold upwards, meaning the direction of wrinkles goes upwards. I’ve attached the photo. Could you clarify on this?

    Answer : [Re] Inquiry for the item from wannaux

    I’ve received the black mask, it’s fold upwards, meaning the direction of wrinkles goes upwards. I’ve attached the photo. Could you clarify on this?

    Question : [Re] Inquiry for the item from wannaux

    Yes This is that the direction of the wrinkles goes upwards.
    This side should be inside part.
    Thank you

    Answer : [Re] Inquiry for the item from wannaux

    This is outside of the mask, not inside

    Question : [Re] Inquiry for the item from wannaux

    The part you see in the picture you sent me is the inside.
    Thank you

    Answer : [Re] Inquiry for the item from wannaux

    It doesn’t matter is outside or inside actually. The folding part is towards nose wire, that means is upwards. Different as advertised and what you claimed that is downwards

  • Question : Inquiry for the item from SleeMar 11, 2021

    Hi seller, do you still have this type ( packed in a blue box) ? The recent I brought comes in orange box, different from last round. Thanks

    Answer : [Re] Inquiry for the item from Slee

    Dear customer
    As we announced on the product page, the quality of the white mask has been changed from iKOON.
    So we don't have previous stocks anymore :(
    I'm really sorry for inconvenience

    Question : [Re] Inquiry for the item from Slee

    Noted, thanks

    Answer : [Re] Inquiry for the item from Slee

    Thank you :)

+View all Notice, FAQ, Q&A >>
KF94 Made In Korea Mask(AIRM/QNI) 50pcs1Set / White Black / Korea Best Premium Brand / Qoo10 Lowest
KF94 Made In Korea Mask(AIRM/QNI) 50pcs1Set / White Black / Korea Best Premium Brand / Qoo10 Lowest
Item Q&A
  • Question : Inquiry for the item from jean_tpcApr 20, 2021

    Hi Seller

    When will the stock be available for Cell+Gin mask? The black mask.

    Thank you.

    Answer : [Re] Inquiry for the item from jean_tpc

    Dear customer
    We have no plan to restock the mask for the time being.
    Sorry for inconvenience

    Question : [Re] Inquiry for the item from jean_tpc

    Hi Seller, any plan to restock in May?

  • Question : Inquiry for the item from cath1206Apr 28, 2021

  • Question : Inquiry for the item from jamieleespMay 07, 2021

    Hi, I bought the Cellogin black masks from you but cant see it here anymore. How can I buy it again? Thks.

    Answer : [Re] Inquiry for the item from jamieleesp

    Dear customer
    I'm sorry but we don't have any stocks for cellogin masks.
    Sorry for inconvenience

  • Question : Inquiry for the item from ChibiApr 30, 2021

  • Question : Inquiry for the item from EileeeeeenteoApr 28, 2021

+View all Notice, FAQ, Q&A >>
KOREA 3D MASK / SBU ILSON QNI / Made in Korea / Individual Packing / Surgical KF94 Mask / Qoo10 Sale
KOREA 3D MASK / SBU ILSON QNI / Made in Korea / Individual Packing / Surgical KF94 Mask / Qoo10 Sale
Item Q&A
  • Question : Inquiry for the item from oceantristanMay 06, 2021

    Can I check what is the expiry date for the face mask?

    Answer : [Re] Inquiry for the item from oceantristan

    Dear customer
    Expiry date is 3 years from the date of the manufactured date.
    Thank you

    Question : [Re] Inquiry for the item from oceantristan

    Then the manufactured date for the mask is?

    Answer : [Re] Inquiry for the item from oceantristan

    The manufactured date is stated on the mask polybag.
    Each mask has a different manufactured date
    Thanks

  • Question : Inquiry for the item from CXHMay 04, 2021

    Refer to my Order no. 337974404, I ordered 15packs Ilson black but only received 10packs. I’ve DM you the photo. Please check and get back to me. Thanks

    Answer : [Re] Inquiry for the item from CXH

    Dear customer
    I'm sorry for the wrong delivery.
    I think my staff have made a mistake :(
    I gave you a partial refund for missing 50pcs in your Q money
    Thank you

  • Question : Inquiry for the item from hushMay 02, 2021

  • Question : Inquiry for the item from tan_nelson56May 01, 2021

  • Question : Inquiry for the item from songmw6May 02, 2021

+View all Notice, FAQ, Q&A >>
[Individual Pack] Premium Face Mask 50pcs / Adult Kids / Direct From Korea / Qoo10 Main Event
[Individual Pack] Premium Face Mask 50pcs / Adult Kids / Direct From Korea / Qoo10 Main Event
Item Q&A
  • Question : Inquiry from phuaykiangMay 03, 2021

    What is the difference between miyu and ikoo masks? Tks

    Answer : [Re] Inquiry from phuaykiang

    Dear, customer.

    Question : [Re] Inquiry from phuaykiang

    Please refer to the detailed page for this inquiry.
    Thank you.

  • Question : Inquiry for the item from ZreamzApr 21, 2021

    Hi seller, do i hv stock for kids blue masks?
    When will u restock?

    Answer : [Re] Inquiry for the item from Zreamz

    Dear customer
    We have no plan to restock the mask for the time being.
    Sorry for inconvenience

  • Question : Inquiry for the item from Blueclue777Mar 31, 2021

  • Question : Inquiry for the item from adeline8479Mar 31, 2021

  • Question : Inquiry for the item from wk64yeoMar 28, 2021

    What is the measurement for adults size

    Answer : [Re] Inquiry for the item from wk64yeo

    Dear customer
    You can check it on the product detail page.
    Thank you

+View all Notice, FAQ, Q&A >>
SBU 2D 3D MASK / Made In Korea / Surgical Mask / Bird beak Type / Individual Pack / Qoo10 Promotion
SBU 2D 3D MASK / Made In Korea / Surgical Mask / Bird beak Type / Individual Pack / Qoo10 Promotion
Item Q&A
  • Question : Inquiry for the item from ice_angela2001May 01, 2021

    What is the BFE or PFE of the masks?

    Answer : [Re] Inquiry for the item from ice_angela2001

    Dear customer
    It is 95% BFE
    Thank you

  • Question : Inquiry for the item from tcc0610Apr 02, 2021

    The black colour mask front and back both is black colour?

    Answer : [Re] Inquiry for the item from tcc0610

    Dear customer
    Inside color of the black mask is white.
    Thank you

  • Question : Inquiry for the item from sweetie_diMar 02, 2021

    Hi seller, what is the difference between 2D & 3D?

    Answer : [Re] Inquiry for the item from sweetie_di

    Dear customer
    Design is different between 2D & 3D.
    Please refer to the product detail page.
    Thank you :)

  • Question : Inquiry for the item from peirong14Feb 19, 2021

    Hi... may I check the BFE of this mask pls?
    Thanx!

    Answer : [Re] Inquiry for the item from peirong14

    Dear customer
    We can only know the image description on the product detail page provided by the mask supplier.
    I'm sorry I couldn't give you an accurate answer.
    Best

  • Question : Inquiry related delivery from EileeeeeenteoFeb 07, 2021

+View all Notice, FAQ, Q&A >>
QNI KF94 MASK 50PCS 1BOX / MADE IN KOREA / SURGICAL MASK / Qoo10 Lowest Price
QNI KF94 MASK 50PCS 1BOX / MADE IN KOREA / SURGICAL MASK / Qoo10 Lowest Price
Item Q&A
  • Question : Inquiry for the item from hopepestApr 24, 2021

    %item described as 50pcs 1box. Does it come in a box? I need to have the items in box.

    Answer : [Re] Inquiry for the item from hopepest

    Dear customer
    I'm sorry but the QNI masks are packed in polybag.
    We missed the notice about package method on this posting.
    I'll upload it.
    Sorry for inconveniecne

    Question : [Re] Inquiry for the item from hopepest

    If i require a box, would it be possible to mail it flat together in the poly bag? some sellers are already doing this as having a box makes yout items a perfect gift.

    Answer : [Re] Inquiry for the item from hopepest

    But we imported the masks without box. So we don't have any QNI box now. Sorry for inconvenience

  • Question : Inquiry for the item from tcc0610Mar 17, 2021

    Hi .. The black colour mask is both in black?

    Answer : [Re] Inquiry for the item from tcc0610

    Dear customer
    Do you mean QNI KF94 black mask right?

    Question : [Re] Inquiry for the item from tcc0610

    The inside color of QNI black mask is white.
    Thank you

  • Question : Inquiry for the item from magleowMar 04, 2021

  • Question : Inquiry for the item from Klislim3188Feb 17, 2021

    How many poly is QNI KF94?

    Answer : [Re] Inquiry for the item from Klislim3188

    Dear customer
    It is 4-layer structure.
    Please refer to the product detail page.
    Thank you

  • Question : Inquiry related delivery from AbcdeJan 29, 2021

+View all Notice, FAQ, Q&A >>
[Made In Korea] iKoon Face Mask 50pcs 1Box / Surgical mask / SG Ready Stocks / Qoo10 Best Deals
[Made In Korea] iKoon Face Mask 50pcs 1Box / Surgical mask / SG Ready Stocks / Qoo10 Best Deals
Item Q&A
  • Question : Inquiry for the item from mayjr1703Apr 25, 2021

  • Question : Inquiry for the item from linzy_linApr 15, 2021

  • Question : Inquiry for the item from BEYApr 11, 2021

    Hi Seller,
    when will the black color restock again?

    Answer : [Re] Inquiry for the item from BEY

    Dear customer
    We don't have schdule to restock the black color.
    Thank you

  • Question : Inquiry for the item from YvonneApr 05, 2021

    Hello! When will the black mask be restock?

    Answer : [Re] Inquiry for the item from Yvonne

    Dear customer
    We don't have schedule to restock the this iKOON mask.
    Thank you

  • Question : Inquiry for the item from teresa_tang0613Mar 16, 2021

+View all Notice, FAQ, Q&A >>
3-Ply iKOON Face Mask 50pcs / Black White Blue Pink / Adult / Qoo10 Lowest Price Offer
3-Ply iKOON Face Mask 50pcs / Black White Blue Pink / Adult / Qoo10 Lowest Price Offer
Item Q&A
  • Question : Inquiry for the item from DawnyshufenApr 24, 2021

  • Question : Inquiry for the item from lini_dbAug 08, 2020

  • Question : Inquiry related cancel and refund from may_neo2004Aug 08, 2020

  • Question : Inquiry for the item from jsa****Jun 03, 2020

  • Question : Inquiry for the item from Ade****May 30, 2020

    When will there be restock for black masks pls?

    Answer : [Re] Inquiry for the item from Ade****

    sold out
    best

+View all Notice, FAQ, Q&A >>
[𝗜𝗡𝗡𝗘𝗥𝗶𝘀𝗺] Seamless Panties / Qoo10 No.1 Seamless / Celebrate Over 5000000pcs Sales
[𝗜𝗡𝗡𝗘𝗥𝗶𝘀𝗺] Seamless Panties / Qoo10 No.1 Seamless / Celebrate Over 5000000pcs Sales
Item Q&A
  • Question : Inquiry for the item from wphchristinaApr 20, 2021

    Hi seller, price for 1 price?

    Answer : [Re] Inquiry for the item from wphchristina

    Yes, it's the price of one.

  • Question : Inquiry for the item from chriskoh69Dec 01, 2020

    허리가 90cm라면 어떤 사이즈를 선택해야하나요

    Answer : [Re] Inquiry for the item from chriskoh69

    나는 잘못된 크기를 샀다
    어떤 사이즈를 입어야하는지 알려주세요

    Question : [Re] Inquiry for the item from chriskoh69

    Dear customer
    Size 2XL is the largest size we have.
    Please refer to the size information of product detail page
    When it comes to the size of underwear, it is difficult to give an exact answer.
    I'm sorry I couldn't give you an accurate answer.
    Best


  • Question : Inquiry for the item from ElyJul 23, 2020

    When will have restock for B01 Black , XXL size?

    Answer : [Re] Inquiry for the item from Ely

    Dear Customer
    I'm very sorry to say you that the item is out of stock for now.
    I think this item will be back in stock in 1 month
    Best

    Question : [Re] Inquiry for the item from Ely

    Any update on this restock?

    Answer : [Re] Inquiry for the item from Ely

    Dear customer
    Not yet
    Sorry for inconvenience
    Best

    Question : [Re] Inquiry for the item from Ely

    When will have restock for B01 Black , XXL size?

    Answer : [Re] Inquiry for the item from Ely

    Dear customer
    It will be restocked in 1 month
    Thank you
    Best

  • Question : Inquiry for the item from min****Jul 03, 2020

    Can mix clr and size?

    Answer : [Re] Inquiry for the item from min****

    Dear customer
    Q10 system don't allow that.
    The minimum quantity limit of one color is three.
    Thanks
    Best

    Question : [Re] Inquiry for the item from min****

    Ok thnks

    Answer : [Re] Inquiry for the item from min****

    Best

  • Question : Inquiry for the item from liv****Jul 01, 2020

    Dear Seller,
    I want to purchase type D but wish to have 1 color each is it possible? Because now why suddenly need min 3qty same color?

    Answer : [Re] Inquiry for the item from liv****

    Dear customer
    The minimum order limit has been set at 3.
    Q10 system don't allow me to change the option limit
    I'm very sorry for your inconvenience

+View all Notice, FAQ, Q&A >>
3-Ply Face Mask 50 PCS 1BOX / White Blue Black Pink / SG READY STOCKS
3-Ply Face Mask 50 PCS 1BOX / White Blue Black Pink / SG READY STOCKS
Item Q&A
  • Question : Inquiry for the item from AliciaApr 18, 2021

    Hi seller, may I know when will black colour mask replenish?

    Answer : [Re] Inquiry for the item from Alicia

    Dear customer
    I'm sorry but we have no plan to restock the black mask for the time being.
    Thank you

  • Question : Inquiry for the item from ruix_21Nov 15, 2020

    Hi hi will there be restock for the mask with car prints? Thanks!

    Answer : [Re] Inquiry for the item from ruix_21

    Dear customer
    It is not scheduled to be restocked
    Sorry for inconvenience
    Best

  • Question : Inquiry for the item from mpengwlAug 29, 2020

  • Question : Inquiry for the item from hel_limAug 10, 2020

    Hi, I just realised the masks I ordered and received last month, the folds are upside down. The water-resistance part is on the other side.
    Please advice on refund/replacement. Thanks

    Answer : [Re] Inquiry for the item from hel_lim

    Dear customer
    I'm sorry for inconvenience
    But as announced on the detailed page, no refund is allowed for that reason.
    Direction of wrinkles on the masks might be different depending on manufacturing process
    It does not mean you received defective products
    The direction is not affected on wearing the masks
    It cannot be the cause of exchange or refund of the product. We kindly ask your understanding
    Thank you
    Best

  • Question : Inquiry for the item from skullyboneJul 27, 2020

    Hi what’s the standard of this mask? KF80,94 or 99? Made in China?

    Answer : [Re] Inquiry for the item from skullybone

    Dear customer
    This mask is not KF mask
    And It is made in China
    Thank you
    Best

+View all Notice, FAQ, Q&A >>
챔피언 반팔티셔츠 / GT23H / T0223 / 본사제품 / Qoo10 프로모션
챔피언 반팔티셔츠 / GT23H / T0223 / 본사제품 / Qoo10 프로모션
Item Q&A
  • Question : Inquiry for the item from LApr 14, 2021

  • Question : Inquiry for the item from brennnyeoDec 03, 2020

  • Question : Inquiry for the item from ayu_fan0715Oct 21, 2020

    Hi seller, my order for white was out of stock. Can u replace it with black size s?

    Answer : [Re] Inquiry for the item from ayu_fan0715

    Dear customer
    We cannot change your order option because of Q10 system
    So You have to make a new order.
    Thank you

    Question : [Re] Inquiry for the item from ayu_fan0715

    I would appreciate if you can update the stock availability in your system to avoid our orders being cancelled.

    Answer : [Re] Inquiry for the item from ayu_fan0715

    Dear customer
    Ok I'll update the stock on the product page
    Sorry for inconvenience
    Thank you

  • Question : Inquiry related return and exchange from cougar_chiaOct 21, 2020

    If the size does not fit. Able to do an exchange?

    Answer : [Re] Inquiry related return and exchange from cougar_chia

    Dear Customer
    Yes, you can exchange your items but I'm afraid you have to pay both ingoing and outgoing shipping charges and it's around $12.00-$18.00
    (Please understand it's expensive because this is international shipping from Korea)
    If you still want to exchange your item, please let know.
    Best

  • Question : Inquiry for the item from JasonOct 11, 2020

    May I know the cutting is larger than usual??myn current clothes is L size, when I refers back the clothes cutting is S size? Which mean L to S...can confirm?

    Answer : [Re] Inquiry for the item from Jason

    Dear Customer
    Thanks for inquiry abour our product
    Please refer to size information of product detail page
    I'm sorry I couldn't give you an accurate answer.
    Best

+View all Notice, FAQ, Q&A >>
3-Ply iKOON Face Mask 50pcs / Black White Blue Pink / Adult Kids / Qoo10 Lowest Price Offer
3-Ply iKOON Face Mask 50pcs / Black White Blue Pink / Adult Kids / Qoo10 Lowest Price Offer
Item Q&A
  • Question : Inquiry for the item from ameicoApr 03, 2021

    When will the black masks be restocked?

    Answer : [Re] Inquiry for the item from ameico

    Dear customer
    It will be restocked soon.
    Thank you

  • Question : Inquiry for the item from danielcheong1974Mar 10, 2021

    Can you confirm where the item is made from?

    Answer : [Re] Inquiry for the item from danielcheong1974

    Dear customer
    This iKOON mask is made from China and we have another iKOON mask made from Korea.
    Thank you

    Question : [Re] Inquiry for the item from danielcheong1974

    Which mask is from korea? Please let me have the link. Thanks

    Answer : [Re] Inquiry for the item from danielcheong1974

    https://qoo.tn/BfNfZX
    Here it is. Item code : 68177078
    Thank you:)

  • Question : Inquiry for the item from wannauxMar 03, 2021

    So this listing is made in China, the other one $4.9 is made in Korea ?

    Answer : [Re] Inquiry for the item from wannaux

    Dear customer
    Item code 681770787 this product is made in Korea.
    Thank you

  • Question : Inquiry for the item from fionlim01Feb 18, 2021

    Hello

    May i know what is the difference between the $5.90 and $6.90 ikoon mask?

    Thanks

    Answer : [Re] Inquiry for the item from fionlim01

    Dear customer
    It's different because of color.
    But now all colors have same price.
    Thank you

    Question : [Re] Inquiry for the item from fionlim01

    Ic. Thanks.

    Answer : [Re] Inquiry for the item from fionlim01

    Best

  • Question : Inquiry for the item from LizaFeb 19, 2021

    Hi is there an expiry date for the masks? And also when is the earliest can receive pls?

    Answer : [Re] Inquiry for the item from Liza

    Dear customer
    Yes. iKOON masks almost made in 2020. and the expiry date is 3 years from the manufactured date. Exact date is stated on the mask.
    Thank you

    Question : [Re] Inquiry for the item from Liza

    If you order now, your items will be released on Tuesday.
    You can receive the item within -5 days from the date of release
    Thanks :)\

    Answer : [Re] Inquiry for the item from Liza

    Thank u very much for the prompt response. Will order soon. 😊

    Question : [Re] Inquiry for the item from Liza

    OK. Thank you :)

+View all Notice, FAQ, Q&A >>
KOREA HIT BLUEWIND MASK / Box Package 25pcs 1Box / 4Ply Made In Korea Surgicla Mask / Bird beak Type
KOREA HIT BLUEWIND MASK / Box Package 25pcs 1Box / 4Ply Made In Korea Surgicla Mask / Bird beak Type
Item Q&A
  • Question : Inquiry for the item from tcc0610Apr 02, 2021

    The black colour mask front and back both is black colour?

    Answer : [Re] Inquiry for the item from tcc0610

    Dear customer
    Inside color of the black mask is white.
    Thank you

  • Question : Inquiry for the item from EmaDec 06, 2020

  • Question : Inquiry for the item from verakehDec 05, 2020

    Hi,

    This is surgical mask?

    Answer : [Re] Inquiry for the item from verakeh

    Dear customer
    No It is not a surgical mask
    Thank you

  • Question : Inquiry for the item from yangbj72Nov 29, 2020

    Hi is the stock back? Coz I order but was cancelled due to no stock. Would like to order if stock is back.thks

    Answer : [Re] Inquiry for the item from yangbj72

    Dear customer
    The bluewind mask black will be restocked in this week
    So you can order it now
    Thank you

  • Question : Inquiry for the item from rainzfanNov 19, 2020

    Hi the black mask inside is also black color?

    Answer : [Re] Inquiry for the item from rainzfan

    Dear Customer

    thanks for inquiry about our product

    Yes. Black Color both side black color and Also white ones

    Best Regard

    Question : [Re] Inquiry for the item from rainzfan

    Ok tks. Can u also provide measurements of the mask?

    Answer : [Re] Inquiry for the item from rainzfan

    Dear customer
    You can check in the product detail page
    Thank you
    Best

    Question : [Re] Inquiry for the item from rainzfan

    Don’t have. Please check

    Answer : [Re] Inquiry for the item from rainzfan

    Dear customer
    You can check the size of the mask in the product detail page
    Thank you
    Best

    Question : [Re] Inquiry for the item from rainzfan

    Thank you for updating the detail page, now I can see it

    Answer : [Re] Inquiry for the item from rainzfan

    Thank you
    Best

3-Ply iKOON Face Mask 50pcs / Black White Blue Pink / Adult Kids / Qoo10 Lowest Price Offer
3-Ply iKOON Face Mask 50pcs / Black White Blue Pink / Adult Kids / Qoo10 Lowest Price Offer
Item Q&A
  • Question : Inquiry for the item from BEYMar 30, 2021

    Hi Seller,
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=676812740
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=676485865

    For the
    3-Ply iKOON Face Mask 50pcs - Blue
    I saw that there are 2 links with 2 different prices, $4.90 and $5.90,
    may I know what is the different?

    Thanks,
    BEY

    Answer : [Re] Inquiry for the item from BEY

    Dear customer

    Question : [Re] Inquiry for the item from BEY

    They are same products.
    Price setting was different by Q10 deal.

    Answer : [Re] Inquiry for the item from BEY

    Thank you

  • Question : Inquiry for the item from chu****Jun 23, 2020

  • Question : Inquiry for the item from mam****Jun 10, 2020

    Hi , can you show me the picture of the box ..? White colour mask. Thanks

    Answer : [Re] Inquiry for the item from mam****

    Dear Customer
    Sorry for late reply.
    I'll check and get back to you ASAP
    Best

  • Question : Inquiry related return and exchange from ter****Jun 08, 2020

  • Question : Inquiry related delivery from est****May 29, 2020

+View all Notice, FAQ, Q&A >>
3-Ply iKOON Face Mask 50pcs / Black White Blue Pink / Adult Kids / Qoo10 Lowest Price Offer
3-Ply iKOON Face Mask 50pcs / Black White Blue Pink / Adult Kids / Qoo10 Lowest Price Offer
Item Q&A
  • Question : Inquiry for the item from janelauMar 26, 2021

    Hi. When will have stock for white colour?

    Answer : [Re] Inquiry for the item from janelau

    Dear customer
    You can buy it now.
    Thank you

  • Question : Inquiry for the item from cra****Mar 26, 2020

  • Question : Inquiry related delivery from pau****Mar 25, 2020

  • Question : Inquiry for the item from val****Mar 24, 2020

  • Question : Inquiry related delivery from gha****Mar 23, 2020

    Seller, after order will take how long to delivery?

    Answer : [Re] Inquiry related delivery from gha****

    Dear Cutomer

    if you order on weekdays, you can receive 2-4 days after order
    and if you order on weekend, you can take 3-5 days after order

    thanks!

+View all Notice, FAQ, Q&A >>
AIRM / QNI KF94 MASK 50ps 1Box / Made In Korea / Premium Korea No.1 Brand / Qoo10 Lowest Price
AIRM / QNI KF94 MASK 50ps 1Box / Made In Korea / Premium Korea No.1 Brand / Qoo10 Lowest Price
Item Q&A
[BEST SELLERS] Korea Hit 3D Mask / Surgical mask / Made in Korea / Qoo10 Lowest Price Offer
[BEST SELLERS] Korea Hit 3D Mask / Surgical mask / Made in Korea / Qoo10 Lowest Price Offer
Item Q&A
  • Question : Inquiry for the item from tcc0610Mar 24, 2021

    The black colour mask front and back both is black colour?

    Answer : [Re] Inquiry for the item from tcc0610

    The inside is white.
    Thank you.

  • Question : Inquiry for the item from lee_lee1934Mar 21, 2021

    which of your mask size suitable for woman?

    Answer : [Re] Inquiry for the item from lee_lee1934

    Dear customer.
    Please refer to the detailed page for size information.
    Thank you.

  • Question : Inquiry related cancel and refund from cassandrareisleeMar 19, 2021

    Hi, i just place an order for this product and made payment.
    Payment was deducted from my account but order was unsuccessful.
    cos one of your item was not enough to supply.
    if item not enough to supply should not list it!!!!!!!!
    cos it causes so much trouble and i enquired money only return by the 2 WEEKS!!!!
    Is so disappointed as this is not the first time i order from you

    Answer : [Re] Inquiry related cancel and refund from cassandrareislee

    Dear customer
    I'm really sorry for your inconvenience
    I think it is problem of Q10 system. We don't receive your order..
    Very sorry for inconvenience

  • Question : Inquiry for the item from tcc0610Mar 18, 2021

    The black colour mask .. front and back is black colour?

    Answer : [Re] Inquiry for the item from tcc0610

    Dear customer
    Inside color of the black mask is white.
    Thank y ou

  • Question : Inquiry for the item from MillFeb 18, 2021

    Hi
    You mentioned your masks are made in Korea. How about your raw materials? Are they also made Korea or imported from China? Tks

    Answer : [Re] Inquiry for the item from Mill

    Dear customer
    The material of SBU Mask is made form Korea.
    Thank you

+View all Notice, FAQ, Q&A >>
[SHINE] BABY WET WIPES / Korea No.1 / 2020 New Edition / 3 TYPE / Qoo10 Promotion
[SHINE] BABY WET WIPES / Korea No.1 / 2020 New Edition / 3 TYPE / Qoo10 Promotion
Item Q&A
  • Question : Inquiry for the item from RinaOngMar 20, 2021

    Hi, when will you be stocking the items?

    Answer : [Re] Inquiry for the item from RinaOng

    I'm sorry, but we don't have any restock plans.
    Thank you.

  • Question : Inquiry for the item from xinfulMar 03, 2021

    Hi in your listing you stated May 2020 as production date but the batch I received are all manufactured in Nov 2019. Pls do an exchange to fulfil what you stated in your listing

    Answer : [Re] Inquiry for the item from xinful

    All 20 packs of wet wipes are manufactured in Nov 2019. Pls do an exchange of what you indicated on your listing - May 2020.

    Question : [Re] Inquiry for the item from xinful

    Not May 2020 as promised.

    Answer : [Re] Inquiry for the item from xinful

    Dear Customer
    I'm very sorry to hear that.
    Is it okay if I offer 50% partial refund of item price and you keep the product
    We don't have the products manufactured in May 2020.
    Please let me know if this will work for you.
    Once again I'm really sorry for your inconvenience and thanks for your understanding in advance.
    Best

    Question : [Re] Inquiry for the item from xinful

    How do u refund me the 50%?

    Answer : [Re] Inquiry for the item from xinful

    In your Q money :)

    Question : [Re] Inquiry for the item from xinful

    Can u refund via Paynow or PayLah?

    Answer : [Re] Inquiry for the item from xinful

    No we cannot . We can only give you a refund by Q10 system.

    Question : [Re] Inquiry for the item from xinful

    Ok but it will be SGD5 worth of Qmoney?

    Answer : [Re] Inquiry for the item from xinful

    Yes I will give you a $5 in your Q money.

    Question : [Re] Inquiry for the item from xinful

    Is it already done? Or do I have to click on anything?

    Answer : [Re] Inquiry for the item from xinful

    No, I can give you a partial refund when you cancel the claim because of Q10 system...
    So you should cancel the claim and let me know. Then I can give you a partial refund.

    Question : [Re] Inquiry for the item from xinful

    Done and cancelled. Pls refund. Thanks

    Answer : [Re] Inquiry for the item from xinful

    Hi I did not receive $5 Qmoney for the partial refund

    Question : [Re] Inquiry for the item from xinful

    Waited too long for u to do partial refund, pls do exchange for all 20packs. If u don’t have production batch May2020, then come pickup the parcel and do a full refund.

    Answer : [Re] Inquiry for the item from xinful

    OUR OFFICE IS CLOSED ON WEEKEND
    CS is only available for Mon-Fri 9:00- 17:00 in Korean time.
    Isn't that usually the case?
    We cannot exchange it because we don't have stocks for that item manufactured in may.2020.
    So Like I said before, I can give you a partial refund when you cancel the claim because of Q10 system...
    So you should cancel the claim and let me know. Then I can give you a partial refund.
    So I can give you a partial refund

    Question : [Re] Inquiry for the item from xinful

    Why don't u just take back the stock and give me a full refund? Since it's so troublesome. And why can't u give me a partial refund so that I can cancel my claim after that.

    Answer : [Re] Inquiry for the item from xinful

    Because of ''' Q10 system '''' So what do you want for me? Last week, you accepted my offer and you changed your mind? I explained when is our office CS time.
    OK. I'll give you a full refund and keep the products. don't need to return it.
    Thanks

  • Question : Inquiry for the item from FahsengtanJul 14, 2020

    Seller this item can use for cleaning face n mouth? ( adult) tq so much, gd night, sweet dream.

    Answer : [Re] Inquiry for the item from Fahsengtan

    Dear Customer
    Thanks for inquiry abour our product
    Please refer to product detail page.
    I'm sorry I couldn't give you an accurate answer.
    Best

    Question : [Re] Inquiry for the item from Fahsengtan

    Noted wit thx n sweet night to u.

    Answer : [Re] Inquiry for the item from Fahsengtan

    Thank you
    Best

  • Question : Inquiry for the item from jac****Jun 06, 2020

    Your price of $10 is only for 1 packet of wet wipe ?

    Answer : [Re] Inquiry for the item from jac****

    Dear Customer
    Sorry for inconvinece of shopping

    We'll check it as soon as possible and back again via messenger
    Sorry for the delay in the correct answer

[Best Sellers] Made In Korea Mask / Korea Hit 3D Mask / Surgical mask / Qoo10 Lowest Price Offer!
[Best Sellers] Made In Korea Mask / Korea Hit 3D Mask / Surgical mask / Qoo10 Lowest Price Offer!
Item Q&A
  • Question : Inquiry for the item from reinnboeMar 08, 2021

  • Question : Inquiry for the item from ElaineFeb 22, 2021

    Hi, will there be restock for dark green?

    Answer : [Re] Inquiry for the item from Elaine

    Dear customer
    It will be restocked soon within this week.
    Thank you

    Question : [Re] Inquiry for the item from Elaine

    Noted thank you

    Answer : [Re] Inquiry for the item from Elaine

    Best

    Question : [Re] Inquiry for the item from Elaine

    Hi i do not sell the restock of green colour. When will it be available?

    Answer : [Re] Inquiry for the item from Elaine

    Dear customer
    It will be available in next week./

    Question : [Re] Inquiry for the item from Elaine

    Thank you

  • Question : Inquiry for the item from pingwei33Mar 01, 2021

    Is the model ILSON & SBU the same design (3D - K94)??

    Answer : [Re] Inquiry for the item from pingwei33

    Dear customer
    Yes they are same product but different in packing type.
    This is not KF94 mask, but 3D disposable mask.
    Thank you

    Question : [Re] Inquiry for the item from pingwei33

    But the design resembles the K94 ?

    Answer : [Re] Inquiry for the item from pingwei33

    Yes right. :)

    Question : [Re] Inquiry for the item from pingwei33

    How many layers?? 3 or 4?

    Answer : [Re] Inquiry for the item from pingwei33

    Dear customer
    It is 3-layer mask.
    Thank you

  • Question : Inquiry related return and exchange from SharonMar 04, 2021

    hello seller, u delivered the wrong col mask to me. I've ordered black but u send light blue. this is not want I ordered. pls exchange or refund.

    Answer : [Re] Inquiry related return and exchange from Sharon

    Dear Customer
    I'm very sorry to hear that.
    Is it okay if I offer 50% partial refund of item price and you keep the product
    It cost me too much to pay both in and outgoing shipping charge.
    Please let me know if this will work for you.
    Once again I'm really sorry for your inconvenience and thanks for your understanding in advance.
    Best

    Question : [Re] Inquiry related return and exchange from Sharon

    Ok pls refund. I will still order from you the black Col do u hv stock for black Col? Pls refund 1st then I will reorders black Col.

    Answer : [Re] Inquiry related return and exchange from Sharon

    Dear customer
    Very thanks for accepting my offer :)
    But I can give you a partial refund when you cancel the claim because of Q10 system...So please cancel the claim and let me know.
    Then I'll give you a 50% partial refund
    Thank you

    Question : [Re] Inquiry related return and exchange from Sharon

    Ok I’ve canceled the claim

    Answer : [Re] Inquiry related return and exchange from Sharon

    Thanks :)
    I gave you a 50% refund in your Q money.
    Thank you

    Question : [Re] Inquiry related return and exchange from Sharon

    Thanks! So I can reorder for the black Col ? U hv stocks?

    Answer : [Re] Inquiry related return and exchange from Sharon

    Dear customer
    Black color masks will be restocked on tomorrow.
    Thank you :)

  • Question : Inquiry for the item from DGJan 30, 2021

+View all Notice, FAQ, Q&A >>
Tommy Hilfiger / Calvin Klein Wallet / 13 Type / Wonder Box / Qoo10 Promotion
Tommy Hilfiger / Calvin Klein Wallet / 13 Type / Wonder Box / Qoo10 Promotion
Item Q&A
  • Question : Inquiry for the item from lenathoo79Feb 25, 2021

    May I know which model has coin compartment?

    Answer : [Re] Inquiry for the item from lenathoo79

    Dear customer
    Coin pocket wallet is CK 79349 / TH 30049 model.
    But we have no stocks for CK 79349 Black and TH 30049 Brown.
    and we have only stocks for CK 79349 Brown 1pc and TH 30049 Black 3pcs. ( But on the product page, not uproaded 79349 Brn & 30049 Blk but 79349 Blk & 30049 Brn)
    So if you want to purchase it, I'll modify the quatity option of the above products.

  • Question : Inquiry from macusangyl74Feb 18, 2021

  • Question : Inquiry from sbw2005Dec 18, 2020

    79027 c

    Answer : [Re] Inquiry from sbw2005

    79027 Calvin Klein
    Hi,

    Is there compartment to put dollar note, from the photo it shows like for credit card only, pls confirm?

    Tks

    Question : [Re] Inquiry from sbw2005

    Dear customer
    There is a compartment for dollar bills.
    Thank you

  • Question : Inquiry for the item from shDec 17, 2020

    Hi, regarding item 79349, can the flip card holder be removed?

    Answer : [Re] Inquiry for the item from sh

    Dear customer
    No it cannot be removed
    Thanks for inquiry about our products
    Thank you

  • Question : Inquiry for the item from orderonlineNov 25, 2020

+View all Notice, FAQ, Q&A >>
19SS Wallet Collection / 6 Type / SG Quick Delivery / 12th Re-Stock / Clearance Mega Sale
19SS Wallet Collection / 6 Type / SG Quick Delivery / 12th Re-Stock / Clearance Mega Sale
Item Q&A
  • Question : Inquiry for the item from Mirocle89Feb 01, 2021

    Hi when is the restock for w218 pink?

    Answer : [Re] Inquiry for the item from Mirocle89

    Dear customer
    We don't have schedule to restock that items.
    Sorry for inconvenience
    Thank you

  • Question : Inquiry for the item from ysi****May 17, 2019

    Are all sold out? Can't see any item left ...

    Answer : [Re] Inquiry for the item from ysi****

    Dear Customer
    Sorry for late reply
    all items are out of stock for now
    Best

  • Question : Inquiry for the item from agn****May 14, 2019

  • Question : Inquiry for the item from Noe****Apr 19, 2019

    Hi, may I know if you hv like 80 - 90 pcs for Mother’s Day.

    Answer : [Re] Inquiry for the item from Noe****

    Dear Customer
    Would you please let me know which item do you want to purchase?
    If you send me email to info@slowsmile.co.kr for wholesale order, I'll check the availale qty and let you konw.
    Best

Calvin Klein Underwear Collection ( U4183 )
Calvin Klein Underwear Collection ( U4183 )
Item Q&A
Calvin Kelin Womens Underwear[QP1094]
Calvin Kelin Womens Underwear[QP1094]
Item Q&A
  • Question : Inquiry for the item from JasmineJan 23, 2021

  • Question : Inquiry for the item from pra****Apr 14, 2019

    Hello, is this a set of 5 underwear?

    Answer : [Re] Inquiry for the item from pra****

    Dear Customer
    I'm sorry but this listing has somekind system error on it.
    I'll check and it will be changed.
    I'm very sorry for your inconvenience
    Best

[RESTOCK 2020.12.04] Calvin Klein Womens Underwear / Qoo10 Best Deals
[RESTOCK 2020.12.04] Calvin Klein Womens Underwear / Qoo10 Best Deals
Item Q&A
  • Question : Inquiry for the item from nghuixianJan 23, 2021

    Hi would like to check how many PCs for 1 qty 50sgd?

    Answer : [Re] Inquiry for the item from nghuixian

    I'm sorry but this item is temporary unavailable. Sorry for your inconvenience. Best

  • Question : Inquiry for the item from EuniceDec 03, 2020

  • Question : Inquiry related cancel and refund from gai****Jan 07, 2020

    Hi have you refund me my item yet? No reply from seller...
    Did not receive anything...

    Answer : [Re] Inquiry related cancel and refund from gai****

    Be careful as this seller is not honest.

  • Question : Inquiry related delivery from Din****Jan 01, 2020

  • Question : Inquiry for the item from Din****Dec 20, 2019

+View all Notice, FAQ, Q&A >>