Q&A board

Q & A Lists
Item Question & Answer
BROTHER SEWING MACHINE AS2730S + 1 Year carry-in warranty + FREE 1 RINATA THREAD SET
BROTHER SEWING MACHINE AS2730S + 1 Year carry-in warranty + FREE 1 RINATA THREAD SET
Item Q&A
  • Question : Inquiry for the item from cch****Jan 26, 2020

  • Question : Inquiry for the item from cch****Jan 26, 2020

  • Question : Inquiry for the item from han****Nov 28, 2019

    Hi do you have extension table available?

    Answer : [Re] Inquiry for the item from han****

    Hi, yes please kindly whatapps to 98355173 for more info. Thank you.

  • Question : Inquiry for the item from dor****Sep 20, 2019

    1 yr warranty is with brother sewing machine or yr shop?

    Answer : [Re] Inquiry for the item from dor****

    Hi, all brother sewing machines sold by Sing Mui Heng are covered by Brother Singapore. Thank you.

  • Question : Inquiry for the item from yvo****Aug 18, 2019

    May I know inclu extension table?

    Answer : [Re] Inquiry for the item from yvo****

    Sorry, Currently we do not includes extension table. Thank you.

+View all Notice, FAQ, Q&A >>
BROTHER HOME SEWING MACHINE JV1400 + 1 YEAR CARRY IN WARRANTY
BROTHER HOME SEWING MACHINE JV1400 + 1 YEAR CARRY IN WARRANTY
Item Q&A
  • Question : Inquiry for the item from ivy****Jan 15, 2020

    Hi, the machine itself comes with bobbin or needle? Cos the option like weird..i wan to buy w the needles n add in bobbins

    Answer : [Re] Inquiry for the item from ivy****

    Hi, the machine is comes with bobbin and needles already. Please kindly whatapps to 98355173 if you want to add on accessories for machine. Tq.

    Question : [Re] Inquiry for the item from ivy****

    Ok thnk u!

  • Question : Inquiry for the item from xie****Jan 01, 2020

    Hi... may I check what is the weight? Thank you

    Answer : [Re] Inquiry for the item from xie****

    Hi,weight of the Jv1400 is 6.2kg. Thanks

  • Question : Inquiry related delivery from 211****Oct 30, 2019

  • Question : Inquiry for the item from sun****Oct 04, 2019

    Hi, So the +$8.00 is for extra bobbins? How many bobbins?

    Answer : [Re] Inquiry for the item from sun****

    Hi, there is 10pcs/pkt for brother bobbins. Thank you.

  • Question : Inquiry for the item from sun****Sep 28, 2019

    I don’t have DVD player is there any link instead to watch ?

    Answer : [Re] Inquiry for the item from sun****

    Hi, you can search and view it on youtube. Thank you.

+View all Notice, FAQ, Q&A >>
BROTHER HOME SEWING MACHINE JA1450NT + FREE RINATA THREAD SET (WORTH $8) + 1 YEAR CARRY IN WARRANTY
BROTHER HOME SEWING MACHINE JA1450NT + FREE RINATA THREAD SET (WORTH $8) + 1 YEAR CARRY IN WARRANTY
Item Q&A
  • Question : Inquiry for the item from min****Jan 18, 2020

    Hi

    The needles that is included with the sewing machine, is it suitable for sewing jeans?

    Answer : [Re] Inquiry for the item from min****

    Hi,you'll need to buy jeans needle to change if u wants sewing jeans.

    Question : [Re] Inquiry for the item from min****

    What is the needle i should get?

    Answer : [Re] Inquiry for the item from min****

    Hi, please kindly whatapps us at 98355173 for more info. Thanks.

  • Question : Inquiry for the item from ros****Jan 16, 2020

  • Question : Inquiry for the item from yen****Dec 31, 2019

    Hi, what is included in this package, how many sizes of needles

    Answer : [Re] Inquiry for the item from yen****

    Hi, standard accessories such as Bobbin,needles (size 11) and footer are included in the package. Thanks.

  • Question : Inquiry related delivery from lyn****Dec 05, 2019

  • Question : Inquiry related delivery from chr****Nov 30, 2019

    Hi seller, I am a beginner. What other accessories do I need to order if I want to mend jea s and clothes etc.? If I place order today, how soon can I receive? May I know size of the package box size? Look forward to hearing from you. Thank you.

    Answer : [Re] Inquiry related delivery from chr****

    Hi, there got basic accessories come with all the sewing machine but you need to purchase jeans needle if you want to sewing jeans or thicker material, The Ja1450nt package box dimension is 44x19x35cm and it is 6kg per unit. All the order will send within 2-3 working days after order placed. Thank you.

+View all Notice, FAQ, Q&A >>
ORIGINAL BROTHER QUILTING GUIDE BROTHER WALKING FOOT F033N
ORIGINAL BROTHER QUILTING GUIDE BROTHER WALKING FOOT F033N
Item Q&A
  • Question : Inquiry for the item from jes****Jan 07, 2020

    Can it be used on a fs101 sewing machine?

    Answer : [Re] Inquiry for the item from jes****

    Hi, yes it can be use on Brother Fs101. Thank you.

  • Question : Inquiry for the item from aap****Jun 11, 2019

  • Question : Inquiry for the item from joy****Jul 12, 2017

    Dear seller, do you have Brother model AS3027S walking foot? Thank you

    Answer : [Re] Inquiry for the item from joy****

    Hi, this walking foot can used for AS2730S also, thank you.

    Question : [Re] Inquiry for the item from joy****

    Thanks for prompt reply. I've placed order for one.

    Answer : [Re] Inquiry for the item from joy****

    Yoe're welcome and thank you.

HEAT N BOND LITE (THERM-O-WEB)
HEAT N BOND LITE (THERM-O-WEB)
Item Q&A
BROTHER SEWING MACHINE FS-101 + FREE Wide Table+ 1-year Warranty
BROTHER SEWING MACHINE FS-101 + FREE Wide Table+ 1-year Warranty
Item Q&A
  • Question : Inquiry for the item from smy****Oct 31, 2019

    hi this sewing machine able to support heavy/thick material like denim/jeans?

    Answer : [Re] Inquiry for the item from smy****

    Hi, yes this machine can sewing jeans or thick material but must change needle before sewing. Thanks.

  • Question : Inquiry for the item from Fez****Mar 27, 2019

  • Question : Inquiry for the item from lee****Dec 09, 2018

    Hi, does it still come with 1 year in-house training? If it does, where is the training held and how do I go about in signing up for the training?

    In addition, can I do this purchase here and do self-collection? How long is the turn around time?

    Answer : [Re] Inquiry for the item from lee****

    Hi,this model don't provide in-house training but you can visit to our retail shop for request how to do machine set up or how to tread the machine.Please visit to www.smhcraft.com for enquiries.Thanks.

  • Question : Inquiry for the item from shi****Sep 20, 2018

    Is this suitable for beginners?

    Answer : [Re] Inquiry for the item from shi****

    Hi,Fs101 is suitable for beginner as this is a computerize machice so it will automatic stop if you are using wrong footer to sewing with the selected footer.Thank you.

  • Question : Inquiry for the item from bri****Aug 12, 2018

    Hi, just to enquire, at $399 is the wide table included? Was wondering as there is also an option to purchase a wide table on this posting.
    Tks.

    Answer : [Re] Inquiry for the item from bri****

    Hi, $399 is included the wide table and we are reset the option already.

    Question : [Re] Inquiry for the item from bri****

    Ok thanks!

+View all Notice, FAQ, Q&A >>
SEW MATE PAPER AND FABRIC CUTTER
SEW MATE PAPER AND FABRIC CUTTER
Item Q&A
  • Question : Inquiry for the item from lka****Oct 02, 2019

    May I know where is the cutter. Is it easy to change cutter also where can buy the cutter?

    Answer : [Re] Inquiry for the item from lka****

    Sorry, we don't have the blade for this cutter. Thank you.

  • Question : Inquiry for the item from che****Apr 26, 2018

(MADE IN JAPAN)PLASTIC BOBBIN FOR BROTHER MACHINES
(MADE IN JAPAN)PLASTIC BOBBIN FOR BROTHER MACHINES
Item Q&A
  • Question : Inquiry for the item from smu****Sep 23, 2019

    Hi, is this usable for brother sewing machine JA1450NT?

    Answer : [Re] Inquiry for the item from smu****

    Hi, yes it is suitable for Brother Ja1450nt and all home use sewing machine. Thank you.

    Question : [Re] Inquiry for the item from smu****

    Ok.. I've ordered the clover brand pom pom makers too.. I'm gonna opt for qxpress delivery, can help me ship both items tog?

    Answer : [Re] Inquiry for the item from smu****

    Hi?

    Question : [Re] Inquiry for the item from smu****

    HI,sorry for our late reply. May i know do you already placed order for the Clover pom pom makers? If yes what is the order number please? Thanks

BROTHER OVERLOCK MACHINE 2104D + FREE DUST BOX +2 YEARS WARRANTY
BROTHER OVERLOCK MACHINE 2104D + FREE DUST BOX +2 YEARS WARRANTY
Item Q&A
  • Question : Inquiry for the item from Edm****Sep 03, 2019

    Hi,
    1. Is the warranty covered by Brother or your company?
    2. Does Brother conduct user training for this model?
    Thanks.

    Answer : [Re] Inquiry for the item from Edm****

    Hi, all the brother machine warranty is covered by Brother Singapore. This model does not have any training. Thank you.

  • Question : Inquiry for the item from joy****Mar 02, 2019

    Hi if I make purchase today and self collect, you able to teach how to use? Thank you

    Answer : [Re] Inquiry for the item from joy****

    Hi,yes you may come and ask for demo trial at our pick up location.Thanks,

  • Question : Inquiry for the item from Jun****Feb 26, 2019

    Hi does this still come with promotion for the free dust box ? Thank u!

    Answer : [Re] Inquiry for the item from Jun****

    Hi,yes free dust box when you are purchase overlocker 2104D.Thanks.

    Question : [Re] Inquiry for the item from Jun****

    thank you very much for replying!
    i will place the order today. :)

    Answer : [Re] Inquiry for the item from Jun****

    Thank you so much.

  • Question : Inquiry for the item from not****Jul 13, 2018

    Hi. I thought this item comes with 6 threads? But i opened mine didnt have any thread?

    Answer : [Re] Inquiry for the item from not****

    Hi,now our overlock machine 2104D don't come with free thread since last month onwards,sorry for any inconvenience.

  • Question : Inquiry for the item from phy****May 31, 2018

    Hi,
    May i know pls, if i order now for overlock maching $399 ,
    What items will be included in the box? Any accessories, CD and treads etc... now dust cover box also no stock. How can i get it? thanks you.

    Answer : [Re] Inquiry for the item from phy****

    Wiil check and update you by tomorrow, thanks.

    Hi, attach the accessories list that are included in the machine, now the dust box is out of stock and we still haven't know when will restock yet, thanks.
    (Jun 01, 2018 11:22)

    Question : [Re] Inquiry for the item from phy****

    Dear Seller, Thanks a lot for your perfect reply.

    Answer : [Re] Inquiry for the item from phy****

    You're welcome, thanks.

+View all Notice, FAQ, Q&A >>
KAWAGUCHI FABRIC GLUE 60G(Can Use for ClothPaperWood)
KAWAGUCHI FABRIC GLUE 60G(Can Use for ClothPaperWood)
Item Q&A
  • Question : Inquiry for the item from wis****Aug 18, 2019

    Hi, may I check is it soft type?

    Answer : [Re] Inquiry for the item from wis****

    Yes it is soft type glue.Thanks.

Organ Needles for (Overlock/Coverstitches) Size 90/14 5pcs/pkt
Organ Needles for (Overlock/Coverstitches) Size 90/14 5pcs/pkt
Item Q&A
  • Question : Inquiry for the item from liw****Aug 11, 2019

    Hello! My brand of needles used for my overlocker machine is different, but would I be able to use these in place of them? I'll send you a photo of the needles I use, do let me know as I'm unsure!

    Answer : [Re] Inquiry for the item from liw****

    Hi,we do selling singer needle in our shop.Please kindly visit to our website www.smhcraft.com or our branches to get it. Thank you.

Hoechstmass measuring tape (Made in Germany)
Hoechstmass measuring tape (Made in Germany)
Item Q&A
  • Question : Inquiry for the item from eli****Aug 07, 2019

    Hi seller,
    Just check, do you have purple n light pink color hoechstmass tape?
    Thanks
    Ho

    Answer : [Re] Inquiry for the item from eli****

    Hi, yes we do have stock currently. Thank you.

    Question : [Re] Inquiry for the item from eli****

    Okay. Thanks

    Answer : [Re] Inquiry for the item from eli****

    I have purchased Order no. 301409229, I will want a purple n a light pink color hoechstmass tape. Thanks

    Question : [Re] Inquiry for the item from eli****

    Noted with thanks. We'll arrange requested color for your order.

HEAT N BOND FUSIBLE NON-WOVEN CRAFT FIRM INTERFACING 20 INCHES (THERM-O-WEB)
HEAT N BOND FUSIBLE NON-WOVEN CRAFT FIRM INTERFACING 20 INCHES (THERM-O-WEB)
Item Q&A
  • Question : Inquiry for the item from lau****Jul 22, 2019

    Hi, I have a shirt with an embroidered logo that is irritating the skin. May I know what do you suggest that I get to cover it?

    Answer : [Re] Inquiry for the item from lau****

    Hi, you can dropby to our shop to buy a small piece cloth, sew it and cover the logo. Thanks.

FABRIC SCISSORS (MADE IN JAPAN)
FABRIC SCISSORS (MADE IN JAPAN)
Item Q&A
ORIGINAL BROTHER QUILTING GUIDE BROTHER BLIND STITCH FOOT F017N
ORIGINAL BROTHER QUILTING GUIDE BROTHER BLIND STITCH FOOT F017N
Item Q&A
  • Question : Inquiry for the item from pok****Apr 12, 2019

    Can I use it for singer heavy duty machine? Thank u

    Answer : [Re] Inquiry for the item from pok****

    Hello,may i know your machine when place the footer is by clip or screw?Thanks

    .
    (Apr 25, 2019 10:48)

  • Question : Inquiry for the item from jun****Mar 24, 2019

SEW MATE EYELETS AND SNAP PLIER
SEW MATE EYELETS AND SNAP PLIER
Item Q&A
  • Question : Inquiry for the item from cgx****Mar 03, 2019

  • Question : Inquiry for the item from ang****Jul 24, 2018

    Hi,may I know what is the maximum thickness the eyelet can hold?

    Answer : [Re] Inquiry for the item from ang****

    Hi,this item so far we don't have any bad feedback.

  • Question : Inquiry from fr0****Mar 18, 2018

  • Question : Inquiry for the item from luv****Oct 26, 2017

    Hi, can I punch a hold to a pvc mat with 2mm thickness? Thanks

    Answer : [Re] Inquiry for the item from luv****

    Hi, this tools is for applying the eyelets and snap button only, it is not used for punch hole, thanks.

  • Question : Inquiry related delivery from che****Jul 07, 2017

+View all Notice, FAQ, Q&A >>
ORIGINAL BROTHER QUILTING GUIDE BROTHER DITCH FOOT  F065N
ORIGINAL BROTHER QUILTING GUIDE BROTHER DITCH FOOT F065N
Item Q&A
  • Question : Inquiry for the item from hey****Sep 05, 2018

    Can list out what footer is suitable for NV-980K?

    Answer : [Re] Inquiry for the item from hey****

    Hi,mostly footers can be fit for model NV-980K.Thank you.

SEW MATE PRESS FOOT SET DWRJ208
SEW MATE PRESS FOOT SET DWRJ208
Item Q&A
  • Question : Inquiry for the item from che****Apr 29, 2018

    Can this be used with singer machine too?

    Answer : [Re] Inquiry for the item from che****

    Hi, yes, it can be used for Singer Home used machine also.Thanks.

SEW MATE ROTARY CUTTER DW-RC060 60MM
SEW MATE ROTARY CUTTER DW-RC060 60MM
Item Q&A
  • Question : Inquiry for the item from cly****Feb 07, 2018

  • Question : Query (urgent)May 16, 2016

    Hi seller,

    1)Can cut thick material like Jean ?
    2) made from where ?
    3) did u sell blade refill for this model ?
    4) can i collect on next saturday 28.05.16 ? Your location n office hours?
    Waiting for your reply.
    Tks

    Answer : [Re] Query (urgent)

    GOOD MORNING,

    Below as the answers for your questions,

    1)Depends on your jean's thick level, it can cut through 3 layer of canvas, we hope this can help you as your reference.

    2)It is made from Taiwan.
    3)We had sell refill blade for this model,which is $7 per pc.
    4)Sure, you can. We had provide our office location on Q0010, you can get through there. Our operating hours is between 9.00am to 6.00pm.

    Thank you.

    Question : [Re] Query (urgent)

    But in your listingdid not have the refill blade for sew mate rotary cutter DW-RC060 60MM ,how to select ?

    Answer : [Re] Query (urgent)

    Hi,ya,we had not sell it on Q0010. If you want to make the additional order,you can email us at enquiry@singmuiheng.com therefore the person incharge will arrange for you. Thank you.

SEW MATE STRAIGHT AND WAVE TRACING WHEEL
SEW MATE STRAIGHT AND WAVE TRACING WHEEL
Item Q&A
  • Question : Please ship out today - Monday 29/1/18Jan 29, 2018

    Seller,
    If possible, please ship out today.

    Thanks
    Buyer

    Answer : [Re] Please ship out today - Monday 29/1/18

    Hi, your parcel just can ship out by tomorrow as Qxpress pick up request must be done 1 day in advance, thanks.

    Question : [Re] Please ship out today - Monday 29/1/18

    Seller,
    Now is already 1.27pm, so have you shipped out my order? I checked my Qoo10 status, it did not state that item was shipped. We spoke over the phone yesterday, you told me it will be shipped today.

    Answer : [Re] Please ship out today - Monday 29/1/18

    Hi, we had ready your parcel and waiting the Qxpress for pick up. Their pick up time is between 9am-6pm by today, so don't worry about it.Thanks.

    Question : [Re] Please ship out today - Monday 29/1/18

    ok. thanks

    Answer : [Re] Please ship out today - Monday 29/1/18

    Already answered inquiry. If you have another any question, please contact to us.

    Question : [Re] Please ship out today - Monday 29/1/18

    You did not schedule to ship out my order yesterday 30/1/2018 as promised.
    So unreliable business operation.
    Disappointed.

    Answer : [Re] Please ship out today - Monday 29/1/18

    Hi, we have contact Qxpress to pick up by yesterday, but they not come and pick up, we have call them many time but the driver cannot come in time. We have call them this morning again and they promise us they will come and pick up, we still waiting for them now. Sorry for the inconvenience cause and thanks for your patience.

    Question : [Re] Please ship out today - Monday 29/1/18

    you need to input into qoo10 the schedule.
    I bought something else from another supplier yesterday and Qexpress already pickup the shipment. If other supplier can do it, why can't you ?

    Answer : [Re] Please ship out today - Monday 29/1/18

    it is okay now, I can see Qoo10 website already updated and shipment tracking is available.
    Thanks anyway.

    Question : [Re] Please ship out today - Monday 29/1/18

    Hi, we have schedule the Qoo10 pick up yesterday, but they are not coming yesterday in time, as it is manage by the Qxpress, what we can do just try our best to keep calling them to pick up. finally they come just now. Hope you can receive the item in time, thanks.

KAI STAINLESS STEEL SCISSORS 7230 9 INCHES
KAI STAINLESS STEEL SCISSORS 7230 9 INCHES
Item Q&A
  • Question : delivery costNov 17, 2017

    Hi, why is the delivery cost $4.50 only for this item? it's $1.99 for other scissors.

    Answer : [Re] delivery cost

    Hi, there are some system error, we have change it as well, please refresh it for getting the latest version. Thank you.

SEW MATE 2-WAY BIAS TAPE MAKERS 50/25MM
SEW MATE 2-WAY BIAS TAPE MAKERS 50/25MM
Item Q&A
  • Question : Inquiry for the item from hl6****Nov 14, 2017

    Is there any instruction on how to use this item on the packaging?
    Thank you.

    Answer : [Re] Inquiry for the item from hl6****

    Yes, there will the instruction picture show on the packaging.Thank you.