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Q & A Lists
Item Question & Answer
Xiaomi Redmi Band Heart Rate Fitness Sport Tracker Smart watch Waterproof Bracelet Touch Large Color
Xiaomi Redmi Band Heart Rate Fitness Sport Tracker Smart watch Waterproof Bracelet Touch Large Color
Item Q&A
  • Question : Inquiry for the item from jaevenahs88Apr 19, 2021

    May I know how to pair this to phone?

    Answer : [Re] Inquiry for the item from jaevenahs88

    Hi customer , download the apps .

    Question : [Re] Inquiry for the item from jaevenahs88

    I downloaded the app but cannot pair.

    Answer : [Re] Inquiry for the item from jaevenahs88

    Need to change the region to china

    Question : [Re] Inquiry for the item from jaevenahs88

    I cannot my change my region to China. There is no China for me to select.

    Answer : [Re] Inquiry for the item from jaevenahs88

    In this case , would you mind to bring it down to our shop ? we will let our staff check with you

  • Question : Inquiry for the item from Ja_jo_anJan 18, 2021

    Pls advise how to pair watch? The app don’t work

    Answer : [Re] Inquiry for the item from Ja_jo_an

    Hi customer,have you tried to change the version to China version?

  • Question : Inquiry for the item from Qoo10UserOct 28, 2020

  • Question : Inquiry for the item from beepstohOct 22, 2020

    I received the redmi band but the QR code doesn't work. And even when I use Mi FIt app, it cannot pair

    Answer : [Re] Inquiry for the item from beepstoh

    Hi customer,have you changed the version to China version?

    Question : [Re] Inquiry for the item from beepstoh

    How to do the change?

    Answer : [Re] Inquiry for the item from beepstoh

    I've changed to china and have problem on add account (see picture). I tried the help and have changed from wifi to mobile data. Tried also disconnect bluetooth, tried also unpaired redmi band. Tried all methods but still can't add account

    Question : [Re] Inquiry for the item from beepstoh

    And how come the mi fit app doesn't recognize this device. I need to use another app which is Xiaomi wear. I want to connect this to the mi fit app.

    Answer : [Re] Inquiry for the item from beepstoh

    Have you tried other device to scan the QR code?

    Question : [Re] Inquiry for the item from beepstoh

    The QR code works already. I have the app and the app can pair with the redmi but cannot add account. Pls see picture

    Answer : [Re] Inquiry for the item from beepstoh

    The QR code works already. I have the app and the app can pair with the redmi but cannot add account. Pls see picture

    Question : [Re] Inquiry for the item from beepstoh

    In this case,You can come over our shop,we can help you to check the item.Thanks

    Answer : [Re] Inquiry for the item from beepstoh

    I want to return and refund.

    Question : [Re] Inquiry for the item from beepstoh

    Noted,You can request return in system,Then please inform us

    Answer : [Re] Inquiry for the item from beepstoh

    How do I return to u after that

    Question : [Re] Inquiry for the item from beepstoh

    You can request return in system,Then please inform us

    Answer : [Re] Inquiry for the item from beepstoh

    Then we will approve your request,The system will arrange couriers to pick up

  • Question : 来自khookhengkar会员的商品咨询。Oct 22, 2020

    为什我的手环表不能连接电话?

    Answer : [Re] 来自khookhengkar会员的商品咨询。

    您好,请问你有把app换去中国模式吗?

+View all Notice, FAQ, Q&A >>
Xiaomi Mijia Smartmi DC Inverted Stand Fan 1x / 2 / 2s DC Fan Xiaoai MIJIA Mi Home APP Control
Xiaomi Mijia Smartmi DC Inverted Stand Fan 1x / 2 / 2s DC Fan Xiaoai MIJIA Mi Home APP Control
Item Q&A
  • Question : Inquiry for the item from jessie chaiApr 14, 2021

    Is this China version? which can be used with the China version app?

    Answer : [Re] Inquiry for the item from jessie chai

    Dear customer, we will check and update you

    Question : [Re] Inquiry for the item from jessie chai

    Yes Customer,it is CN Ver,Need to change china mainland.Thanks

  • Question : Inquiry for the item from sashnoirApr 02, 2021

  • Question : 来自jasonshe110的咨询。Mar 05, 2021

    I have visited your shop, and find there are many products we are selling match well with what is listing in your website. How about give a chance to know with each other?

    Answer : [Re] 来自jasonshe110的咨询。

    Let me ask our manager and reply.Thanks

H96 Max X3-S905X3  Android 9.0 TV BOX 64-bit quad core ARM® Cortex™ A55 CPU 4K Media Player
H96 Max X3-S905X3 Android 9.0 TV BOX 64-bit quad core ARM® Cortex™ A55 CPU 4K Media Player
Item Q&A
  • Question : Inquiry for the item from kilogramApr 10, 2021

  • Question : Inquiry for the item from hps****Mar 17, 2020

  • Question : Inquiry for the item from kim****Dec 28, 2019

mosimosi Desktop Soundbar 2 Speaker 2 Bass Bluetooth 4.2 AUX FM USB Bluetooth Answer Calling
mosimosi Desktop Soundbar 2 Speaker 2 Bass Bluetooth 4.2 AUX FM USB Bluetooth Answer Calling
Item Q&A
SONGX TWS Earbuds: Sleek Design Great Sound Wireless Charging Case Single Mode Unique Star-Ring Desi
SONGX TWS Earbuds: Sleek Design Great Sound Wireless Charging Case Single Mode Unique Star-Ring Desi
Item Q&A
  • Question : Inquiry related delivery from changchi76Apr 04, 2021

    Dear Seller
    I order on 27 Jan 21. The right earbud (the one with the red dot) runs out of battery very fast, much faster than the left earbud. This happened warmly mid February.
    Can contact me regarding the faulty earbuds. TQ

    Answer : [Re] Inquiry related delivery from changchi76

    HI customer , may we know how fast is it drain ?

    Question : [Re] Inquiry related delivery from changchi76

    About 20 minutes even after being charged fully

    Answer : [Re] Inquiry related delivery from changchi76

    So sorry about that , we cannot do any exchange or replace since your order is over warranty , you may try to do a reset . Thanks

  • Question : Inquiry for the item from JerryyeoDec 05, 2020

    The charging cable and extra rubber tip(S/M/L) wasn't included in the box like stated in the manual. Is that a mistake or...?

    Answer : [Re] Inquiry for the item from Jerryyeo

    Hi customer , have you check beside the box ? Thanks

    Question : [Re] Inquiry for the item from Jerryyeo

    Hi, thanks for responding, yes I've checked the whole box. All I got inside was the Bluetooth earpiece and a manual book.

    Answer : [Re] Inquiry for the item from Jerryyeo

    In this case , would you like to do exchange with us ?

    Question : [Re] Inquiry for the item from Jerryyeo

    Yes please. May I know if you have a physical shop where I can walk in for an exchange?

    Answer : [Re] Inquiry for the item from Jerryyeo

    Address:164 race course road 01-01 S218604
    The opening hour:11:00-9:00 Mon-Sun
    Thanks

  • Question : Inquiry for the item from yewming_2001Sep 07, 2020

    Hi seller, can I check when will the orange colour be restocked? Thanks

    Answer : [Re] Inquiry for the item from yewming_2001

    Dear customer,we cannot make sure,Thanks

  • Question : Inquiry for the item from lgwkevinSep 05, 2020

    How is the call quality? Is there noise cancellation?

    Answer : [Re] Inquiry for the item from lgwkevin

    Dear customer, the earbuds is Combined with the Perfect Noise Isolation Technology, deliver a crystal-clear call experience by drowning out any background noise.

  • Question : Inquiry for the item from pretty_mtcAug 10, 2020

    Will the orange color be restock?

    Answer : [Re] Inquiry for the item from pretty_mtc

    Dear customer,we have ready stock,Thanks

    Question : [Re] Inquiry for the item from pretty_mtc

    Sorry ,we don't have ready stock,Would you like to choose other color?

+View all Notice, FAQ, Q&A >>
X96 Air Smart TV Box Android 9.0 Amlogic S905X3 Android Tv Box X96Air wifi 1080P 4K Set Top Box
X96 Air Smart TV Box Android 9.0 Amlogic S905X3 Android Tv Box X96Air wifi 1080P 4K Set Top Box
Item Q&A
  • Question : Inquiry for the item from audreyllfongApr 02, 2021

  • Question : Inquiry for the item from zaidMar 19, 2021

  • Question : Inquiry from sann_1Dec 29, 2020

    Item fail within 6 months from
    Purchase and seller says no warranty

    Answer : [Re] Inquiry from sann_1

    Hi customer,this item is 30 days warranty

  • Question : Inquiry for the item from qiulinqlovesNov 22, 2020

    What are the channels available?

    What is the difference between this model and x96mini?

    Answer : [Re] Inquiry for the item from qiulinqloves

    Hi customer,you need to download the channels by yourself.You may refer the information from our link about the difference.Thanks

  • Question : Inquiry for the item from dianatan2810Sep 11, 2020

    Hi, Can this be fixed to a non smart tv and watch youtube + SG local channels? Thank you

    Answer : [Re] Inquiry for the item from dianatan2810

    Dear customer,you need to download the channels and apps by yourself,Thanks

+View all Notice, FAQ, Q&A >>
In-Ear earphone with 3.5mm Headphone Plug Earpiece for iPhone 5 6 6s 6s Plus (SG Warranty)
In-Ear earphone with 3.5mm Headphone Plug Earpiece for iPhone 5 6 6s 6s Plus (SG Warranty)
Item Q&A
LCD Writing Tablet  8.5/10/10.5/12inch Bulletin Memo Paperless Drawing Digital Graphic Notepad
LCD Writing Tablet 8.5/10/10.5/12inch Bulletin Memo Paperless Drawing Digital Graphic Notepad
Item Q&A
  • Question : Inquiry for the item from egjmgt2015Mar 21, 2021

    My order number was Mar 19, 2021 (Cart no. 142842957). After writing, press the erase button it did not erase. Both sets side cannot be erase. Pls advise

    Answer : [Re] Inquiry for the item from egjmgt2015

    Hi customer , have you press 'UNLOCK' button from the back side before you erase ?

    Question : [Re] Inquiry for the item from egjmgt2015

    I have turn over the switch behind, you can see marks on your board. Cant even erase this before I write

    Answer : [Re] Inquiry for the item from egjmgt2015

    This is the second board pls look at the side, there are marks which cannot be erase even before I write
    Pls advise

    Question : [Re] Inquiry for the item from egjmgt2015

    HI customer , we are sorry about this manufacture defect , would you like to do exchange with us ?

    Answer : [Re] Inquiry for the item from egjmgt2015

    Yes pls exchange the two boards

    Question : [Re] Inquiry for the item from egjmgt2015

    How to exchange? Pls advise

    Answer : [Re] Inquiry for the item from egjmgt2015

    Would you mind to do 1:1 exchange directly in our shop ?

    Question : [Re] Inquiry for the item from egjmgt2015

    What is the address of your shop to do the exchange?

    Answer : [Re] Inquiry for the item from egjmgt2015

    Shop name: MosiMosi 164 Race Course Road,#01-01,S218604. Working hours:11am to 9pm,Mon-Sun.
    Thanks

    Question : [Re] Inquiry for the item from egjmgt2015

    Tks for your address and working hour. Can I go there this Friday?

    Answer : [Re] Inquiry for the item from egjmgt2015

    Sure can .

  • Question : Inquiry for the item from rena_nslMar 22, 2021

    When your next sale?

    Answer : [Re] Inquiry for the item from rena_nsl

    Hi customer , we can't confirm with u , please stay tune to our online store , thanks

    Question : [Re] Inquiry for the item from rena_nsl

    O thanks u. I order 10 that can at 2 dollars. It for kids goodies bags

    Answer : [Re] Inquiry for the item from rena_nsl

    You are welcome .

  • Question : Inquiry for the item from sqMar 19, 2021

  • Question : Inquiry for the item from clinpsy123Mar 19, 2021

    since cabt choose colour then no point buying.

    Answer : [Re] Inquiry for the item from clinpsy123

    Sorry , because this item we will send it randomly .

    Question : [Re] Inquiry for the item from clinpsy123

    yes, no point getting.

    Answer : [Re] Inquiry for the item from clinpsy123

    Okay noted .

  • Question : Inquiry for the item from tzehwaongMar 19, 2021

+View all Notice, FAQ, Q&A >>
Samsung S20 8+128GB Local Warranty
Samsung S20 8+128GB Local Warranty
Item Q&A
  • Question : Inquiry for the item from weizhang89Mar 11, 2021

    Hi

    Is this local set?

    Answer : [Re] Inquiry for the item from weizhang89

    Hi customer , yes this is local set

    Question : [Re] Inquiry for the item from weizhang89

    Hello is price negotiable?

    Answer : [Re] Inquiry for the item from weizhang89

    Hi customer , the price is net price .

mosimosi i7-Mini Tws Wireless Earbuds (White) For iPhone Huawei Samsung Xiaomi
mosimosi i7-Mini Tws Wireless Earbuds (White) For iPhone Huawei Samsung Xiaomi
Item Q&A
  • Question : Inquiry for the item from VonMar 19, 2021

    Hi is black available? Any warranty? Any idea how long the item can last? Tks

    Answer : [Re] Inquiry for the item from Von

    HI customer , for this model only have white color , local seller 30 days warranty . It's depends how you using . Thanks

    Question : [Re] Inquiry for the item from Von

    Tks

    Answer : [Re] Inquiry for the item from Von

    You are welcome .

  • Question : Inquiry for the item from jadesky2224Aug 24, 2020

  • Question : Inquiry related return and exchange from KCAug 05, 2020

  • Question : Inquiry for the item from suj****Apr 03, 2020

  • Question : Inquiry for the item from rui****Jan 23, 2020

Xiaomi Mijia Smart Constant Temperature Electric Kettle 1.5L APP Control 1800W Bluetooth 4.0
Xiaomi Mijia Smart Constant Temperature Electric Kettle 1.5L APP Control 1800W Bluetooth 4.0
Item Q&A
  • Question : 商品関連sales04様のお問合せです。Mar 16, 2021

    Dear:



    I am Angie from HongKong Dragonxiang Co., Ltd. We deal wholesale for xiaomi products. Hope we can build a business soon.





    1. Here kindly allow me to introduce our company in brief.

    As we are one of the biggest authorized distributors worldwide, please rest assured that we are competitive in price and service. We have warehouses in HongKong and Dubai, ShenZhen. It is available to provide CN/EU/Global/KR/JP version with a CE certificate. The main products cover smartphone and ecosystem products like

    Mi band 5 , Mi smartphone, Xiaomi power bank, Mi TV Box ,Mi TV Stick,selfie stick,vacuum,Mi TV,smart wearable series etc. We have more than 400 kinds of xiaomi products in stock.



    2. If you are interested in us, please feel free to contact me for more details or reply emails.



    Office Tel:+86 755 23772852

    Mobile:+86 18938651706

    HongKong warehouse:workshop no. 14-31 on 6/f sion industrial plaza no. 9 kai cheung road , Kowloon bay

    ShenZhen Office:Room 5509,55F,SEG Plaza, No.1002 HuaQiang North Road,FuTian District,ShenZhen,China.

    E-mail: angie@dragonxiang.com sales04@jiyishihou.com




    Look forward to hearing from you soon.

    Best regards,

    Angie

    Answer : [Re] 商品関連sales04様のお問合せです。

    Okay noted with thanks we will feedback to our manager .

    Question : [Re] 商品関連sales04様のお問合せです。

    This is our lady boss number, you may reply to her and if you are convenient, may contact her at this number 15107551801 . Thanks

Xiaomi MI True wireless Earbuds Basic Airdots BT5.0 TWS Noise reduction Stereo bass Mi Earbuds AI
Xiaomi MI True wireless Earbuds Basic Airdots BT5.0 TWS Noise reduction Stereo bass Mi Earbuds AI
Item Q&A
  • Question : Inquiry for the item from NaiveheroMar 02, 2021

  • Question : Inquiry for the item from weixuan7Mar 02, 2021

  • Question : Inquiry for the item from sherylchinJan 18, 2021

  • Question : Inquiry related delivery from maricelsucatre84Jan 09, 2021

    May i know when to diliver my order?

    Answer : [Re] Inquiry related delivery from maricelsucatre84

    Hi customer , it will take 2-3 working days for the shipment , if no delay from logistic side . And we will packed it asap . Thanks

    Question : [Re] Inquiry related delivery from maricelsucatre84

    Ok.when my came to 7/11 0rchard mrt this weekdays can collect on sunday january 16??

    Answer : [Re] Inquiry related delivery from maricelsucatre84

    Or else if cannot i want to cancel the date of shipping so that cancollect on next sunday Jan.16...

    Question : [Re] Inquiry related delivery from maricelsucatre84

    Thank you inform me ASAP If can...

    Answer : [Re] Inquiry related delivery from maricelsucatre84

    Ok noted , since your order have been cancelled , you may check the refund amount with Qoo10 customer service , Thanks

  • Question : Inquiry for the item from family.chua.tanDec 22, 2020

    Hi, I got the item for about 1 week plus, it does not seem to be able to charge properly.

    Answer : [Re] Inquiry for the item from family.chua.tan

    Hi customer,have you removed the sticker on the earbuds?

    Question : [Re] Inquiry for the item from family.chua.tan

    Oh, I saw the sticker. Took it out and working fine now

    Answer : [Re] Inquiry for the item from family.chua.tan

    Noted with thanks

+View all Notice, FAQ, Q&A >>
18000Pa Portable Vacuum Cleaner Hand-held Vacuum Cleaner Super Strong Power
18000Pa Portable Vacuum Cleaner Hand-held Vacuum Cleaner Super Strong Power
Item Q&A
  • Question : Inquiry for the item from mintrefreshMar 01, 2021

  • Question : Inquiry for the item from StrawbbitDec 14, 2020

    Hi, is the wire removable i.e. use without the wire? Thanks

    Answer : [Re] Inquiry for the item from Strawbbit

    Hi customer,the cable cannot be removed.Thanks

    Question : [Re] Inquiry for the item from Strawbbit

    Thank you for the prompt reply.

    Answer : [Re] Inquiry for the item from Strawbbit

    You're welcome

  • Question : Inquiry for the item from Edmund LaiNov 03, 2020

  • Question : Inquiry related delivery from sOct 26, 2020

Q Plus Smart TV Box Android 9.0 TV Box 4GB Ram 32GB 64GB Rom 6K H.265 USB3.0 Netflix Allwinner H6
Q Plus Smart TV Box Android 9.0 TV Box 4GB Ram 32GB 64GB Rom 6K H.265 USB3.0 Netflix Allwinner H6
Item Q&A
  • Question : Inquiry for the item from latifella360Feb 24, 2021

    Hi seller, I8 keyboard comes with the battery?

    Answer : [Re] Inquiry for the item from latifella360

    Dear Customer,No include battery.Thanks

    Question : [Re] Inquiry for the item from latifella360

    If it does not include the battery, I want to cancel the order for the I8 keyboard, but I still buy a Q+ Tv box. Can?
    My Order no. 335685665

    Answer : [Re] Inquiry for the item from latifella360

    Just can do refund and order again.Thanks

    Question : [Re] Inquiry for the item from latifella360

    Ok refund please. Thank you.

    Answer : [Re] Inquiry for the item from latifella360

    Noted Thanks

  • Question : Inquiry for the item from habib_nisahJan 24, 2021

  • Question : Inquiry for the item from sbstnsnJan 07, 2021

    What are the applications installed ? InHouse or play store ?

    Answer : [Re] Inquiry for the item from sbstnsn

    Hi customer,google play store.Thanks

  • Question : Inquiry related delivery from jusho7Dec 24, 2020

    Am I able self collection?

    Answer : [Re] Inquiry related delivery from jusho7

    Any stock available this week? Can I collect myself if I order 2?

    Question : [Re] Inquiry related delivery from jusho7

    Hi customer,this item is currently run out of stock now,Thanks

    Answer : [Re] Inquiry related delivery from jusho7

    When will you restock if I making order?

    Question : [Re] Inquiry related delivery from jusho7

    This item is shipped from China.The delivery will take around 5 to 7 working days.Thanks

  • Question : Inquiry for the item from 244****May 25, 2020

    Any ready stock? Site says there's 200qty...

    Answer : [Re] Inquiry for the item from 244****

    Dear customer,
    Its ready stock, u may place order now.
    Thanks

+View all Notice, FAQ, Q&A >>
Outdoor Ktv Speaker Set With 2 Wireless Microphones SDRD SD-306 Plus Stereo Mic Big Sound 20W
Outdoor Ktv Speaker Set With 2 Wireless Microphones SDRD SD-306 Plus Stereo Mic Big Sound 20W
Item Q&A
  • Question : Inquiry related delivery from ukocivilJan 19, 2021

    I go and collect it to 7eleven but they ask me QR code,I didn’t have QR code ,that why can not collect it,how can I proceed?

    Answer : [Re] Inquiry related delivery from ukocivil

    Hi customer,your order is on delivery,Please check with Qoo10 customer service.Thanks

  • Question : Inquiry for the item from SJJan 12, 2021

  • Question : Inquiry for the item from shoppingallery11Dec 14, 2020

    Hi when will the stock in for 306 plus?

    Answer : [Re] Inquiry for the item from shoppingallery11

    Hi customer,the new stock will arrive around 2 to 3 weeks if no delay.Thanks

  • Question : Inquiry for the item from shoppingallery11Dec 03, 2020

    Hi, is 305 the older model? What is the diff in spec for both?

    Answer : [Re] Inquiry for the item from shoppingallery11

    Hi customer,this item is 306 plus.Thanks

    Question : [Re] Inquiry for the item from shoppingallery11

    This item have change voice function.Thanks

    Answer : [Re] Inquiry for the item from shoppingallery11

    But your drop down list dun have 306 plus!
    What is change voice function?

    Question : [Re] Inquiry for the item from shoppingallery11

    Can become the voice of a man, a woman or a robot.Thanks

    Answer : [Re] Inquiry for the item from shoppingallery11

    Does 306 have this change voice function too? Your indent does not have stock for 306 plus. Thanks

    Question : [Re] Inquiry for the item from shoppingallery11

    When will you have stock in for 306 plus?

    Answer : [Re] Inquiry for the item from shoppingallery11

    The new stock will arrive around 2 to 3 weeks if no delay.Thanks

    Question : [Re] Inquiry for the item from shoppingallery11

    Model 306 have mute singer function?

    Answer : [Re] Inquiry for the item from shoppingallery11

    Doesn't have this function .

    Question : [Re] Inquiry for the item from shoppingallery11

    For mute the singer function in 306 plus is by pressing the button on the machine or have to download app?

    Answer : [Re] Inquiry for the item from shoppingallery11

    306 plus have button to mute the singer.Thanks

  • Question : Inquiry for the item from lynnwang0627Dec 08, 2020

+View all Notice, FAQ, Q&A >>