Q&A board

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CNY holiday close (2/2-6/2)
All shipping should process after Holiday
Q & A Lists
Item Question & Answer
Korea fashion Swimming wear women swimwear female set swimsuit sunscreen windproof Long sleeve
Korea fashion Swimming wear women swimwear female set swimsuit sunscreen windproof Long sleeve
Item Q&A
  • Question : Inquiry related cancel and refund from ysk****Dec 04, 2019

  • Question : Inquiry for the item from ysk****Dec 05, 2019

  • Question : Inquiry related delivery from ysk****Dec 07, 2019

    is your delivery guy going to deliver today for my order msfe on 11 Nov?

    Answer : [Re] Inquiry related delivery from ysk****

    It's diffirent company... their contact number 0065-31001111, give your tracking no. 88849091354.... thanks

  • Question : Inquiry related delivery from ysk****Dec 03, 2019

    This is terrible. I have orderd and paid for my order on 13 Nov but did not receive my order until now. Alot of excuses. No missed call or message!

    Answer : [Re] Inquiry related delivery from ysk****

    So are you going to refund me asap or are you getting the delivery guy to call me?i have paid and waited for almost a month.

    Question : [Re] Inquiry related delivery from ysk****

    said sent 3 times already... use intercom but no answer... I'll get the delivery company number asap!!!

  • Question : Inquiry for the item from ali****Nov 09, 2019

    Dear sir,
    I have received this parcel but it is not ordered by me

    Answer : [Re] Inquiry for the item from ali****

    sorry sent the other customer parcel to you.. will go down to collect it...day time anyone at home tmr?

    Question : [Re] Inquiry for the item from ali****

    Yes. My helper is at home

    Answer : [Re] Inquiry for the item from ali****

    thanks

+View all Notice, FAQ, Q&A >>
Foldable Pets fence  dog cages waterproof durable Sturdy thick Oxford cloth Easy to carry Octagon
Foldable Pets fence dog cages waterproof durable Sturdy thick Oxford cloth Easy to carry Octagon
Item Q&A
  • Question : Inquiry related delivery from pon****Dec 06, 2019

    hi if i order today large size can received before next wednesday? thanks

    Answer : [Re] Inquiry related delivery from pon****

    can

  • Question : Inquiry related delivery from rut****Oct 29, 2019

    If order today when can get?

    Answer : [Re] Inquiry related delivery from rut****

    large and medium 1- 2 working days

  • Question : Inquiry for the item from sky****Jun 15, 2019

    Hi can the top be enclosed entirely?

    Answer : [Re] Inquiry for the item from sky****

    yes..

  • Question : Inquiry for the item from sya****Feb 13, 2019

  • Question : Inquiry for the item from ali****Feb 10, 2019

+View all Notice, FAQ, Q&A >>
Bendable USB power socket/extension USB power outlet/universal ports for all plugs/USB charges
Bendable USB power socket/extension USB power outlet/universal ports for all plugs/USB charges
Item Q&A
  • Question : Inquiry for the item from maz****Dec 03, 2019

    I really confused which the best to choose pls help to recommend to me?

    Answer : [Re] Inquiry for the item from maz****

    A

  • Question : Inquiry for the item from viv****Aug 22, 2019

    Hello, I have 2 questions.
    1) I've noticed in some of the customer reviews for item A1 that sometimes there are 4 ports + USB, but sometimes only 3 + USB... If I order this, do you have the ones with 4 power ports + USB available?

    2) Are these surge protected?

    Answer : [Re] Inquiry for the item from viv****

    1) it's 4 ports plus usb. 2) yes

  • Question : Inquiry for the item from 241****Aug 12, 2019

    Hi, I am looking at B2. May I know what is the mAH for the USB port?

    Answer : [Re] Inquiry for the item from 241****

    two 2.1, and two 1.0

  • Question : Inquiry for the item from 212****Mar 14, 2019

  • Question : Inquiry for the item from Sha****Feb 15, 2019

+View all Notice, FAQ, Q&A >>
Mermaid Blankets/adult and kids Mermaid Tail Blankets/Sleeping Bag /Sofa Nap Air Condition Blanket
Mermaid Blankets/adult and kids Mermaid Tail Blankets/Sleeping Bag /Sofa Nap Air Condition Blanket
Item Q&A
  • Question : Inquiry for the item from dus****Dec 01, 2019

  • Question : DeliverySep 21, 2018

    Hi! How long is delivery within SG?

    Answer : [Re] Delivery

    3-6 working days. thanks

    Question : [Re] Delivery

    Hi Seller. I was informed that my item was shipped out on Monday 24th Sept however i have not received package yet. Is this expected?

    Answer : [Re] Delivery

    Hi Seller, any updates please?

    Question : [Re] Delivery

    have ask delviery company send to you by next week...thanks

    Answer : [Re] Delivery

    Thank you. Can it be delivered by Monday latest?

    Question : [Re] Delivery

    tracking no 88841720715.... cause sent form our guanghou store...now is China National holiday period....

  • Question : Inquiry for the item from wsf****Jul 23, 2018

    Hi, my daughter is 100cm and 14kg. Is size S more suitable than M size? Thanks in advance.

    Answer : [Re] Inquiry for the item from wsf****

    M size better. thanks

  • Question : Inquiry for the item from kar****Feb 02, 2018

    What color is this?

    Answer : [Re] Inquiry for the item from kar****

    Dear customer,
    this color is navy
    thanks

  • Question : colorDec 05, 2017

    What color is this? Thanks

    Answer : [Re] color

    Dear customer
    this is blue,thank you

+View all Notice, FAQ, Q&A >>
Wall-Mounted Key Storage Box/4 Digit Code password door case outdoor Security logo custom made
Wall-Mounted Key Storage Box/4 Digit Code password door case outdoor Security logo custom made
Item Q&A
  • Question : Inquiry related delivery from ich****Nov 25, 2019

    Up till date,I still have not receive my items, please advise.
    Order# 310020272

    Answer : [Re] Inquiry related delivery from ich****

    sent from our guangzhou store... should reach these few days. thanks

    Question : [Re] Inquiry related delivery from ich****

    Hi Seller

    How long is your few days? How long is the delay gonna be can you pls do provide the date?
    This been taking quite long time.

    Answer : [Re] Inquiry related delivery from ich****

    have asked delviery company send to you tmr or monday... thanks

    Question : [Re] Inquiry related delivery from ich****

    please tell them to send monday.
    Tomorrow sat office closed.
    Operating office hour is Mon-Fri 9am-5pm ( Avoid lunch hour 12pm-2pm )

    Answer : [Re] Inquiry related delivery from ich****

    ok

    Question : [Re] Inquiry related delivery from ich****

    Hi Seller

    what is wrong with the delivery!
    You keeping tell is on the way but failed to do so
    Was told to send on monday but still did not receive!

    Let me knowif it is going to deliver or no if not im cancelling stop wasting time..

    Answer : [Re] Inquiry related delivery from ich****

    Delivery took way too long. update pls thanks

    Question : [Re] Inquiry related delivery from ich****

    check with delivery company and waiting their reply...

  • Question : Inquiry related delivery from 236****May 27, 2019

    Hi, ready stock and can self collect?

    Answer : [Re] Inquiry related delivery from 236****

    send from our guangzhou store.. thanks

  • Question : Inquiry for the item from 260****Apr 19, 2019

  • Question : Inquiry related delivery from jac****Apr 17, 2018

    252791160

    When will I receive the item? You indicated 13 Apr, then change to 14 Apr. But until today, so still didn't receive it.

    Sent a query to you but you didn't reply

    Pls advise asap as I am in a hurry to get it.

    Thanks

    Answer : [Re] Inquiry related delivery from jac****

    delivery company.delay...tmr or next tmr reach your place...

    Question : [Re] Inquiry related delivery from jac****

    Can only deliver from Mon to Fri 9am to 12pm or 2pm to 5pm. No one around on Sat and Sun.

    Answer : [Re] Inquiry related delivery from jac****

    OK. they should call u...

▶Unisex running shoes /LED Light Luminous sports shoe kids and Adults◀USB charging/Casual dancing
▶Unisex running shoes /LED Light Luminous sports shoe kids and Adults◀USB charging/Casual dancing
Item Q&A
  • Question : Inquiry for the item from che****Nov 29, 2019

  • Question : Delivery TimeAug 28, 2018

    Dear the seller
    How long is the wait time for this product to arrive at my doorstep?

    Answer : [Re] Delivery Time

    Hello?

    Question : [Re] Delivery Time

    around 3-6 working days. thanks

  • Question : QuestionAug 20, 2017

    Can the lights be turned off?
    Does it run on battery?
    I wish to try the shoe b4 buying, can I make an unscheduled appointment to your store?

    Answer : [Re] Question

    Dear customer,
    the lights can turned off,yes it is run on batter,the shoe sent from China warehouse,so you need to make a good time,thanks

    Question : [Re] Question

    Ok, what are your store opening hours?
    I am not sure about my shoe size or if my leg can fit. What should I do?

    Answer : [Re] Question

    pls check the size information on the page.... thanks

    Question : [Re] Question

    Check already. I hope my size is correct.

    Answer : [Re] Question

    Is there any sample shoe in your store for people to check size?

    Question : [Re] Question

    Dear customer,
    so sorry,we did't have,because this shoes is sent from china's warehouse,thanks

    Answer : [Re] Question

    if buy already dont fit how? I brought 2.

    Question : [Re] Question

    Dear customer,
    So sorry,the reply no right,is wrong. the picture 08-31 is right. when you receive and check it and reply us,thanks

    Answer : [Re] Question

    你的鞋子在图里面25 是放大人的,但是现在来的是小孩子的。

    Question : [Re] Question

    尊敬的客人,
    大人没有25码的鞋子的。谢谢

    Answer : [Re] Question

    我是根据网上这个图的。
    我要换成大人的鞋子。
    最好是到你的店量一量,以免又在买错。

    Question : [Re] Question

    尊敬的客人,
    非常抱歉,我们没有实体店。谢谢

    Answer : [Re] Question

    Address :
    UBI TECHPARK 10 UBI CRESCENT #01-40
    • Working hours :
    MON~FRI : 11:00am ~ 3:00pm (appointment for self collection)

    那这是什么地址?

    Question : [Re] Question

    尊敬的客人,
    这个是某些产品我们新加坡有货,可以自己去拿,不用寄快递。但是鞋子是中国仓库发货的。谢谢

  • Question : Inquiry for the item from jas****Sep 15, 2017

    How to do a 1 to 1 exchange ? One of the shoes I bought is too big . I asked you if cutting small or big . Your reply was small. TQ

    Answer : [Re] Inquiry for the item from jas****

    Dear customer
    so sorry.the item sent from china's warehouse.so need more time and money.if you want change,need bear the freight.thanks

    Question : [Re] Inquiry for the item from jas****

    If I will to buy another pair can give me discount ?

    Answer : [Re] Inquiry for the item from jas****

    Dear customer.
    We'll give you discount. one SGD,thanks

    Question : [Re] Inquiry for the item from jas****

    How is it processed ? Order as per normal ?

    Answer : [Re] Inquiry for the item from jas****

    Dear customer.
    yes.and then we will refund to you.and tell us your bank accout.thanks

  • Question : Inquiry for the item from jas****Sep 04, 2017

    Battery be charged ? Cutting big or small ?

    Answer : [Re] Inquiry for the item from jas****

    yes. be chargable. small

+View all Notice, FAQ, Q&A >>
Bamboo wooden Shoe Rack/shoe bench/Shoes Cabinet/Storage Rack /book shelf organizer racks
Bamboo wooden Shoe Rack/shoe bench/Shoes Cabinet/Storage Rack /book shelf organizer racks
Item Q&A
  • Question : Inquiry for the item from wsi****Nov 30, 2019

  • Question : Inquiry for the item from ean****Nov 19, 2019

    Hi, do you hv 5 layer with H90cm, L100cm floor, W26cm?

    Answer : [Re] Inquiry for the item from ean****

    have 5tiers 90cm

    Question : [Re] Inquiry for the item from ean****

    Can u provide accurate measurements for 5 layer shoe rack full plate bamboo as i will put near window, so need to measure correctly to fix it, thanks.

    Answer : [Re] Inquiry for the item from ean****

    W 23.2cm, L have 90CM or 100cm

    Question : [Re] Inquiry for the item from ean****

    Height?

    Answer : [Re] Inquiry for the item from ean****

    86cm

  • Question : Inquiry related delivery from mls****Oct 10, 2019

  • Question : Inquiry from sle****Oct 02, 2019

  • Question : 来自zhe****会员的商品咨询。Oct 01, 2019

+View all Notice, FAQ, Q&A >>
Smart Portable Electric Clothes Dryer◀foldable travel clothes and shoe drying rack hanger dorm room
Smart Portable Electric Clothes Dryer◀foldable travel clothes and shoe drying rack hanger dorm room
Item Q&A
  • Question : Inquiry for the item from jin****Nov 30, 2019

  • Question : Inquiry for the item from pau****Nov 15, 2019

    I’ve looked at the photos from your feedback section. How come I’m not getting what they get? Even their pouch looks better. The quality of my pouch is so thin and the workmanship is bad. The pouch is slanted.

    Are you sure you gave me the correct thing you’re selling in this website? If you have made changes to your product, should you not update the website?

    I feel that I’m getting a sub quality product. It does not match what it says in your website.

    Answer : [Re] Inquiry for the item from pau****

    The pegs acturely is normal clicks...never mind , I can change for you the frog one... can I know your home address?

  • Question : Inquiry for the item from pau****Nov 15, 2019

    Where are the pegs for hanging the trousers as shown in the video? I did not receive it.

    Answer : [Re] Inquiry for the item from pau****

    The pegs acturely is normal clicks...never mind , I can change for you the frog one... can I know your home address?

  • Question : Inquiry for the item from pau****Nov 14, 2019

    My order no. 309629071.

    I’ve ordered the one with the shoe dryer but there is still no brand on it. Is this Smart Frog brand or not?

    The video shows the set comes with pegs to peg the trousers but my set didn’t come with it. Please send me the pegs.

    Thank you

    Answer : [Re] Inquiry for the item from pau****

    These are what I receive.

    Question : [Re] Inquiry for the item from pau****

    yes... still same from factory

    Answer : [Re] Inquiry for the item from pau****

    Where are the pegs for hanging trousers?

    Question : [Re] Inquiry for the item from pau****

    The pegs acturely is normal clicks...necer mind , I can change for you the frog one... can I know your home address?

  • Question : Inquiry for the item from pau****Nov 14, 2019

    How do you change hot air and cold air?

    Answer : [Re] Inquiry for the item from pau****

    it's automatic change.....by the way, the new medel without the clicks...

+View all Notice, FAQ, Q&A >>
★New Kids riding Luggage★ Hardcase travel Expandable Luggage Trolley child Case Suitcase 360 wheels
★New Kids riding Luggage★ Hardcase travel Expandable Luggage Trolley child Case Suitcase 360 wheels
Item Q&A
  • Question : Inquiry related delivery from kae****Nov 29, 2019

  • Question : Inquiry for the item from cas****Nov 15, 2019

    Hi, what’s the maximum weight of a child the 24-inch can carry? Thanks.

    Answer : [Re] Inquiry for the item from cas****

    can...max weight is 45-55kg... thanks

  • Question : Inquiry related delivery from 237****Oct 29, 2019

    Hi,
    if i order today, when i can get ?
    What is the max weight?
    can board it as hand luggage?

    Answer : [Re] Inquiry related delivery from 237****

    2-3 working days. yes can

  • Question : Inquiry related delivery from cel****Sep 26, 2019

    Hi, already paid, can you rush for me, I know no guarantee but do ur best. If you have orange colour, I prefer that, else follow the order is ok.

    Answer : [Re] Inquiry related delivery from cel****

    ok

  • Question : Inquiry for the item from cel****Sep 25, 2019

    Hi, if I need it by latest 2nd oct, can it on time?

    Answer : [Re] Inquiry for the item from cel****

    can not promiss ... but next week can

+View all Notice, FAQ, Q&A >>
fashion Winter boots Genuine Leather British style women shoes waterproof Non-slip thick snow boots
fashion Winter boots Genuine Leather British style women shoes waterproof Non-slip thick snow boots
Item Q&A
  • Question : Inquiry for the item from min****Nov 26, 2019

    May I know the size measurements? If I wear thick socks, can I still pick my usual size?

    Answer : [Re] Inquiry for the item from min****

    if wear thick socks, better add one more size as usual

  • Question : Inquiry for the item from Avi****Dec 03, 2018

    Hi if i order today when i receive?

    Answer : [Re] Inquiry for the item from Avi****

    around one week

  • Question : Inquiry related delivery from ph2****Nov 19, 2018

    Hi, can you deliver within 4 days or can I self collect?
    I need urgently as I’m traveling very soon. Thanks

    Answer : [Re] Inquiry related delivery from ph2****

    sorry can not. thanks

  • Question : Inquiry for the item from mic****Apr 04, 2018

    Is it really waterproof ? Will rain soak through ?

    Answer : [Re] Inquiry for the item from mic****

    Dear customer,
    It is only waterproof and cannot be soaked in water. In other words, you can't soak your shoes in the rain.I hope you understand.

  • Question : Inquiry for the item from flo****Dec 01, 2017

Unisex Korean Winter wear Lovers cotton coats man and women Jacket hat long coat couple suit
Unisex Korean Winter wear Lovers cotton coats man and women Jacket hat long coat couple suit
Item Q&A
  • Question : Inquiry for the item from lin****Nov 25, 2019

    Hi, this one ship from domestic Singapore?

    QTY 1 meaning is one or two pcs for couple?

    Answer : [Re] Inquiry for the item from lin****

    From our guangzhou store.. 1 for 1 pc

  • Question : Inquiry for the item from con****Nov 21, 2019

    Hi do you ship out from SG or overseas?

    Answer : [Re] Inquiry for the item from con****

    from Guangzhou

  • Question : Inquiry related delivery from eim****Nov 29, 2018

    Hi if i order tmr will u be able to release the item next day?

    Answer : [Re] Inquiry related delivery from eim****

    Hi, I appreciate if u can reply ASAP. I need this winter clothes by nest week Friday dated 7th Dec, thank you

    Question : [Re] Inquiry related delivery from eim****

    sorry can not, send from out gaunghzou store

  • Question : Inquiry related delivery from erl****Oct 08, 2018

    How Long does the item take to ship to Singapore?

    Answer : [Re] Inquiry related delivery from erl****

    3-6 working days

    Question : [Re] Inquiry related delivery from erl****

    I ordered on Oct 1, shipped oct 3 and I still have not received today.

    Answer : [Re] Inquiry related delivery from erl****

    sorry sent from our guangzhou store...have ask delviery company send to you these few days... thanks

    Question : [Re] Inquiry related delivery from erl****

    Because of the delay I was not able to use it for my trip. Perhaps you should be honest and clear on the item delivery time to Singapore buyers.

    Answer : [Re] Inquiry related delivery from erl****

    sorry Singapore out off store, so let our guangzhou store sent out it...normaly 3-6 days is ok... but met China National day holiday period... very sorry for that! thanks

    Question : [Re] Inquiry related delivery from erl****

    I still have not received product.

    Answer : [Re] Inquiry related delivery from erl****

    I still have not received product.

    Question : [Re] Inquiry related delivery from erl****

    check the delivery company..will send to you monday or tue ... thanks

    Answer : [Re] Inquiry related delivery from erl****

    Still not received product pls advise

    Question : [Re] Inquiry related delivery from erl****

    delivery company show delivered on 15Oct 12:58 , Did you receive it? thanks

    Answer : [Re] Inquiry related delivery from erl****

    Have received nothing.

    Question : [Re] Inquiry related delivery from erl****

    sorry the driver sent to wrong place and lost ... can we arrange re-send asap? very sorry for that!

    Answer : [Re] Inquiry related delivery from erl****

    How long will it take?

    Question : [Re] Inquiry related delivery from erl****

    aroud one week

    Answer : [Re] Inquiry related delivery from erl****

    Yes please order. Now I need it urgently thanks

    Question : [Re] Inquiry related delivery from erl****

    on the way , thanks

    Answer : [Re] Inquiry related delivery from erl****

    Hi just checking on the ETA of my order thanks

    Question : [Re] Inquiry related delivery from erl****

    on the way. should reach these few days. thanks

  • Question : 关于运送hwe****会员的咨询。Oct 25, 2018

    How long will you take to reach my house I need it very argent if I order now?

    Answer : [Re] 关于运送hwe****会员的咨询。

    3-6 working days. thanks

+View all Notice, FAQ, Q&A >>
Rain Shoes cover/Rain Boots/Rain coat kids School Outdoor shoe protect/Travel/Snow Wear umbrella
Rain Shoes cover/Rain Boots/Rain coat kids School Outdoor shoe protect/Travel/Snow Wear umbrella
Item Q&A
  • Question : Inquiry related delivery from Lor****Nov 24, 2019

    My order is B2 - 2 L and 2 XL - total 4 pairs

    Answer : [Re] Inquiry related delivery from Lor****

    have asked delviery company send to you monday or tue.. thanks

  • Question : Inquiry related delivery from ten****Nov 28, 2018

    Hi,if I order now,can I receive before 5th Dec ?

    Answer : [Re] Inquiry related delivery from ten****

    can Try, but can not promise..send from our guangzhou store... thanks

    Question : [Re] Inquiry related delivery from ten****

    Ok,thanks.
    I need to confirm.😀

    Answer : [Re] Inquiry related delivery from ten****

    welcome

  • Question : Return for refundAug 28, 2018

    Dear seller,
    I received your products and would like to return for refund.
    These items are not even opened from its original packaging yet.
    Please advise your return address.
    Thank you

    Answer : [Re] Return for refund

    why refund? any damage?

    Question : [Re] Return for refund

    My trip cancelled n dont need these any sooner.
    Your products are not opened yet, as in original condition received.

    Answer : [Re] Return for refund

    you also can use in Singapore... sorry for this reason... Do not accept refund requests.

    Question : [Re] Return for refund

    Will revert to Qoo10 and share my experience with others.

    Answer : [Re] Return for refund

    this item have been delivered and we have paid the shipping cost $4.99 and additional $2. how to make refund?

    Question : [Re] Return for refund

    Qoo10 is deducting $4.50 for this return from my amount paid.
    This is online purchase, customer reserve the rights to return unopened goods if change of mind.
    Unless stated in your listing as “no return”.

    Answer : [Re] Return for refund

    first time we facing this kind case... we'll check with qoo10 how to process...

  • Question : shoe cover delivery timeDec 10, 2016

    how long will the item arrive?

    Answer : [Re] shoe cover delivery time

    Dear customer,
    This item no inventory in Singapore warehouse, will sent from China warehouse, Qxpress delivery normally 3-6 working days. Thanks.

Fashion Korean Down Jacket winter wear ultra light slim design high quality women  hoodie waterproof
Fashion Korean Down Jacket winter wear ultra light slim design high quality women hoodie waterproof
Item Q&A
  • Question : Inquiry from son****Nov 24, 2019

    If I order today, Tyoe A - M size, when can I receive the jacket ?

    Answer : [Re] Inquiry from son****

    around one week

  • Question : Inquiry from pla****Nov 23, 2019

    Do you have a shop where I can try and buy the coat immediately? Need it urgently for a trip.

    Answer : [Re] Inquiry from pla****

    what size?

  • Question : Inquiry for the item from ali****Nov 09, 2019

    Dear sir,

    I have received the winter jacket but it is a little small. Is there any way I can go to your shop to do an exchange? Hope to hear from you soon.

    Thank you

    Answer : [Re] Inquiry for the item from ali****

    sorry sent from our guanghou store... exchange cost higher...

    Question : [Re] Inquiry for the item from ali****

    Ok. Noted. I will give it away

    Answer : [Re] Inquiry for the item from ali****

    Ok. Noted. I will give it away

    Question : [Re] Inquiry for the item from ali****

    thanks

  • Question : Inquiry for the item from 233****Oct 30, 2019

    Hi, Type B jacket collar fur is it removable? can it stand for -5 degree? How many days can i received the item? Thanks.

    Answer : [Re] Inquiry for the item from 233****

    around one week... collar fur can removable... thanks

  • Question : Inquiry for the item from cha****Oct 23, 2019

    hello!
    1) Is jacket A suitable for 0 to -5 degrees?
    2) What is the weight of jacket B?

    Thank you :)

    Answer : [Re] Inquiry for the item from cha****

    1) yes. 2) around 1 kg. thanks

+View all Notice, FAQ, Q&A >>
Cute Animal caps / WINTER / winter wear/gift/travel/ kids/ girlfriend / performance/Christmas gift
Cute Animal caps / WINTER / winter wear/gift/travel/ kids/ girlfriend / performance/Christmas gift
Item Q&A
  • Question : Inquiry related delivery from eis****Nov 20, 2019

    If I order now, how long will it take to reach me? My location is Pasir ris

    Answer : [Re] Inquiry related delivery from eis****

    around one week

  • Question : Inquiry related delivery from ng_****Sep 25, 2019

    Order today when can received item?

    Answer : [Re] Inquiry related delivery from ng_****

    next week

  • Question : Inquiry related delivery from opa****Apr 10, 2019

  • Question : Inquiry for the item from 237****Mar 20, 2019

    Can adults wear this size?
    Can i order around 40-50 pcs? and how long is the delivery?

    Answer : [Re] Inquiry for the item from 237****

    yes can... around one more week... thanks

    Question : [Re] Inquiry for the item from 237****

    total delivery delivery days is 2 weeks?

    Answer : [Re] Inquiry for the item from 237****

    if i place the order for 55 pcs can we receive the goods by 5th April?

    Question : [Re] Inquiry for the item from 237****

    I think it's ok... thanks

  • Question : Inquiry related delivery from chl****Nov 28, 2018

+View all Notice, FAQ, Q&A >>
USB charger Socket adapter/Extension strips powerbank IPHONE Laptop tv outlet MULTI WAY SAFETY
USB charger Socket adapter/Extension strips powerbank IPHONE Laptop tv outlet MULTI WAY SAFETY
Item Q&A
  • Question : Inquiry for the item from eun****Nov 18, 2019

    Hi,

    Can I have the dimensions for item A? Thank you.

    Answer : [Re] Inquiry for the item from eun****

    17 x 11 cm

  • Question : Inquiry for the item from c_y****Sep 05, 2019

    Hi, are the wires retractable? meaning will it coil into the base?

    Answer : [Re] Inquiry for the item from c_y****

    only 3 and 4 tiers can...

    Question : [Re] Inquiry for the item from c_y****

    Do you have pictures showing how it retracts and coils back? many thanks.

    Answer : [Re] Inquiry for the item from c_y****

    just turn it

  • Question : Inquiry for the item from ivy****Jun 05, 2019

    Safety mark approve?

    Answer : [Re] Inquiry for the item from ivy****

    yes

    Question : [Re] Inquiry for the item from ivy****

    Safety Mark approval- For the plug top or all the socket?

    Answer : [Re] Inquiry for the item from ivy****

    plug

  • Question : Inquiry for the item from ahj****Jun 12, 2019

    Hi I made an purchase for 2 tower extension on Sunday. Its been 3 days but the status is still at shipping requested.
    Could you provide an update?? Thx

    Answer : [Re] Inquiry for the item from ahj****

    sorry our store staff off for school holiday...will arrange for you asap!

    Question : [Re] Inquiry for the item from ahj****

    Hi Seller, i ordered Option A set X2, 1 blue 1 mint. it arrived today.
    But the blue 1 came without the switch for the usb outlets
    can you help?

    Answer : [Re] Inquiry for the item from ahj****

    dear , our new design without usb button... pls take note. thanks

  • Question : Inquiry for the item from Jas****Jun 01, 2019

    Dear Seller,
    Your items are not true to your picture in your listing(attached a picture for your reference).
    The one on the left side is the one in your listing, the one on the right is the one I received. Why is there no black button(the circle one at the left side) from the one I received(no button in the part that I circle from the right picture)?

    Answer : [Re] Inquiry for the item from Jas****

    Now attach the picture that I had forgotten in the previous message.

    Question : [Re] Inquiry for the item from Jas****

    new products without the black button ... it's no use... thanks

+View all Notice, FAQ, Q&A >>
Stainless steel kitchen rack Shoe rack★BATHROOM RACK /storage shelf/book shelf/BEDROOM SHELF
Stainless steel kitchen rack Shoe rack★BATHROOM RACK /storage shelf/book shelf/BEDROOM SHELF
Item Q&A
  • Question : Inquiry for the item from Jen****Nov 18, 2019

    When will have the 3 tier stock?

    Answer : [Re] Inquiry for the item from Jen****

    this one can adjustment...means 4 tiers can short to 3 teirs

  • Question : Inquiry for the item from ale****Sep 13, 2019

    Hi

    Maximum load for 4tier and 5tier? Thx.

    Answer : [Re] Inquiry for the item from ale****

    around 45-65 kg

    Question : [Re] Inquiry for the item from ale****

    Thx

    Answer : [Re] Inquiry for the item from ale****

    welcome

  • Question : Inquiry for the item from ct_****Jul 01, 2019

    Hi can stack together so can make higher? Eaaily fall if stack high?

    Answer : [Re] Inquiry for the item from ct_****

    yes. can

  • Question : Inquiry for the item from lim****Jan 21, 2019

    Hi, may I how tall is the 5 tier stainless steel rack ?

    Answer : [Re] Inquiry for the item from lim****

    have a instruction thanks

  • Question : Can i DIY ?May 29, 2018

    Can i DIY the Length 59.5 cm to 44 cm?

    Answer : [Re] Can i DIY ?

    ? can not

+View all Notice, FAQ, Q&A >>
Headboard Cover thick Cotton bed frame head protector dust-proof Backrest European style custom made
Headboard Cover thick Cotton bed frame head protector dust-proof Backrest European style custom made
Item Q&A
  • Question : Inquiry for the item from Yas****Nov 13, 2019

    C6 bed frame cover .My measurement for the Bed width is 154 X 54. Can this 150 for? Is this stretchable?

    Answer : [Re] Inquiry for the item from Yas****

    yes...can

  • Question : Inquiry from gtc****Jul 27, 2019

  • Question : Inquiry from Yas****Jan 27, 2019

    Can I come down to see the item and purchase from there?

    Answer : [Re] Inquiry from Yas****

    sorry this item custom made...factory closed during Chinese new year period... thanks

  • Question : Inquiry for the item from Yas****Jan 14, 2019

    Do u have A2 in stock?

    Answer : [Re] Inquiry for the item from Yas****

    only have beige , coffee.. white color... thanks

    Question : [Re] Inquiry for the item from Yas****

    How do I order the A1 beige colour. Mine is queen size bed. Do I need to give u bit to bit size?

    Online I can’t click on “A” design it’s not available for selection. Please advice.

    Answer : [Re] Inquiry for the item from Yas****

    wait.. update now

  • Question : Inquiry for the item from san****Jan 13, 2019

+View all Notice, FAQ, Q&A >>
Cute Catoon U neck pillow + back cushion set / Animal U neck /animal back cushion / toy/ birthday
Cute Catoon U neck pillow + back cushion set / Animal U neck /animal back cushion / toy/ birthday
Item Q&A
  • Question : Inquiry related delivery from yvo****Nov 12, 2019

    Hello, I have not received my item until today. Can I confirm where is my item now?

    Answer : [Re] Inquiry related delivery from yvo****

    have asked delivery company send to you tmr or next tmr... thanks

  • Question : Inquiry for the item from wei****Dec 24, 2017

  • Question : back cushionDec 22, 2017

    Hi, If i order today, how early can i do a self collect?

    Answer : [Re] back cushion

    Dear customer,
    so sorry,the item sent from china,it can't self collect,thank you

  • Question : Need urgently can receive by this week?Dec 12, 2017

  • Question : [About Item] Related InquiriesDec 14, 2016

    Is the neck and back cushion in a set for $8.50 per set or it is sold separately for $8.50 each?

    Answer : [Re] [About Item] Related Inquiries

    Dear customer,
    It is the neck $8.50 each. Back cushion is 14.50 each.Thanks

+View all Notice, FAQ, Q&A >>
3D korea fashion star style mask winter travel kids Cool breathable Anti-fog dust washable repeated
3D korea fashion star style mask winter travel kids Cool breathable Anti-fog dust washable repeated
Item Q&A
Baby Romper/jumpsuit/climbing clothes/cute animal/ catoon design /birthday gift/aircon room clothes/ winter clothes/kids gifts/travel/Christmas gift
Baby Romper/jumpsuit/climbing clothes/cute animal/ catoon design /birthday gift/aircon room clothes/ winter clothes/kids gifts/travel/Christmas gift
Item Q&A
  • Question : Inquiry related delivery from wil****Nov 11, 2019

    is this item A3 instock. Will i receive by 24nov if i order today

    Answer : [Re] Inquiry related delivery from wil****

    ok can

  • Question : Inquiry for the item from jes****Aug 17, 2017

  • Question : [Shipping] Related InquiriesFeb 27, 2017

    Hi if I order this item can I received before 7 Mar?

    Answer : [Re] [Shipping] Related Inquiries

    Dear customer,
    We checked the warehouses in Singapore, this item is temporarily out of stock, so the item sent from China, We can't determine the date of arrival.Qxpress delivery normally 3-6 working days. thanks

  • Question : 15 days and not yet receivedOct 31, 2016

    Hi,

    Its been half a month but the item has not yet received. Based on your advertise shipping info, it will only require 3days. If you only posted that its more than 15days, i will never buy from you! Very disappointed.

    Answer : [Re] 15 days and not yet received

    Dear customer,
    We are so sorry ,that the items are in transit. Because logistics out of the problem,so delayed for a long time,we are urging.so sorry my dear customer.

  • Question : Item is out if stock and delivery has been long overdueOct 27, 2016

    I want to cancel and refund the order. I have been waiting for the item and because it is taking so long and seller has corresponded that item is out of stock.

    Please refund the purchase to my bank account. Thank you

    Answer : [Re] Item is out if stock and delivery has been long overdue

    Dear customer,
    We so sorry, have kept you waiting so long, because item from China, but China's warehouse no inventory, is now in stock, if you are willing to wait, probably need a week can arrive. If you want to cancel the order, you can directly apply for cancellation of the order. thanks.

+View all Notice, FAQ, Q&A >>
26/36 inch CEILING FAN WITH LED LIGHT +LED 4-colours+ REMOTE 3 SPEEDS dining table study room
26/36 inch CEILING FAN WITH LED LIGHT +LED 4-colours+ REMOTE 3 SPEEDS dining table study room
Item Q&A
  • Question : Inquiry from tin****Nov 09, 2019

    The price include installation?

    Answer : [Re] Inquiry from tin****

    no. installation $60

  • Question : Inquiry for the item from coc****Oct 24, 2019

  • Question : Inquiry for the item from hap****Aug 16, 2019

    Is the noise big when fan is operating for model 26 inches?

    Answer : [Re] Inquiry for the item from hap****

    no big

  • Question : Inquiry for the item from Jus****Aug 06, 2019

    Hi may I ask what is the warranty for the fan? Is there a separate DC motor warranty? Thanks

    Answer : [Re] Inquiry for the item from Jus****

    6 mths.. thanks

  • Question : Inquiry for the item from her****Jun 23, 2019

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Iphone 11 Iphone X Samsung Fast Charging QI Wireless Charger🌟for all types Android and Apple phones
Iphone 11 Iphone X Samsung Fast Charging QI Wireless Charger🌟for all types Android and Apple phones
Item Q&A
  • Question : Inquiry for the item from eun****Nov 07, 2019

    Hi iPhone 11 needs the additional receiver or I can just buy this charger?

    Answer : [Re] Inquiry for the item from eun****

    can. no need

Entity doll big ass simulation Pussy Male Masturbation sex toys silica gel Adult toys vibrator moans
Entity doll big ass simulation Pussy Male Masturbation sex toys silica gel Adult toys vibrator moans
Item Q&A
  • Question : Inquiry for the item from der****Nov 07, 2019

    wait so long and havent get my item ?

    Answer : [Re] Inquiry for the item from der****

    sorry sent to wrong address... have arrange resend asap! thanks

  • Question : Inquiry related delivery from spa****May 23, 2019

    Do u deliver to popstation?

    Answer : [Re] Inquiry related delivery from spa****

    Dear Valued customers,

    You may contact seller at +65 674295898 for your inquiry.

    Regards,
    Qoo10 team

  • Question : Inquiry from Joh****Feb 25, 2019

    Can self collect?

    Answer : [Re] Inquiry from Joh****

    sorry only by post. thanks

    Question : [Re] Inquiry from Joh****

    Can I collect from nearest Post Office?

    Answer : [Re] Inquiry from Joh****

    I mean delivery to your place directly...thanks

  • Question : Inquiry for the item from 233****Feb 18, 2019

  • Question : 关于商品Chi****会员的咨询。Feb 07, 2019

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Craftholic 5 in 1 multipurpose Pillow/Blanket/cushion/toys/kids/hand warmer/slippers/Christmas gifts
Craftholic 5 in 1 multipurpose Pillow/Blanket/cushion/toys/kids/hand warmer/slippers/Christmas gifts
Item Q&A
  • Question : Inquiry related delivery from jhy****Oct 30, 2019

    Do you have any in stock items available for collection in Singapore? Need it by Saturday.

    Answer : [Re] Inquiry related delivery from jhy****

    doll is ok?

  • Question : Inquiry for the item from cyn****Sep 06, 2019

    What is the size for b1?

    Answer : [Re] Inquiry for the item from cyn****

    free size 34-37

  • Question : Inquiry related delivery from can****Jul 01, 2019

    Can i do self collection?

    Answer : [Re] Inquiry related delivery from can****

    oher model can

  • Question : Inquiry for the item from xen****May 22, 2019

    Hi do you have ready stock for 10pcs ready by 3rd june?

    Answer : [Re] Inquiry for the item from xen****

    yes. but send from our guangzhou store... thanks

  • Question : Inquiry from fre****Feb 12, 2019

    Hi there if we order one blanket can we do a direct pick up? If so could you kindly let us know the location?

    Answer : [Re] Inquiry from fre****

    for direct collection only for Craftholic Q model... thanks

+View all Notice, FAQ, Q&A >>
New★Realistic Dildo ★Ladies Adult Sex Toys ★Vibrators ★Sex Toy ★Masturbator ★USB chargeable
New★Realistic Dildo ★Ladies Adult Sex Toys ★Vibrators ★Sex Toy ★Masturbator ★USB chargeable
Item Q&A
  • Question : Inquiry for the item from low****Oct 26, 2019

  • Question : Inquiry for the item from 244****Sep 05, 2019

    whats auto and manual?

    Answer : [Re] Inquiry for the item from 244****

    auto is rechargeable...

  • Question : Inquiry for the item from mk7****Sep 01, 2019

  • Question : Inquiry for the item from zhi****Jun 19, 2019

  • Question : Inquiry for the item from low****Dec 13, 2018

+View all Notice, FAQ, Q&A >>
lady backpack Canvas women laptop bag with usb port Korean fashion waterproof Large Capacity
lady backpack Canvas women laptop bag with usb port Korean fashion waterproof Large Capacity
Item Q&A
  • Question : Inquiry for the item from kum****Oct 19, 2019

    Hi what’s the dimension of the bag and what size of laptop can fit ?

    Answer : [Re] Inquiry for the item from kum****

    Size: 43 cm x 30 cm x 11cm

  • Question : Inquiry for the item from 233****Oct 07, 2019

    May I also know the weight of the bag?

    Answer : [Re] Inquiry for the item from 233****

    0.65 kg

  • Question : Inquiry for the item from 233****Oct 06, 2019

    Hi, may I know what are the dimensions of the backpack? Thank you!

    Answer : [Re] Inquiry for the item from 233****

    43 cm x 30cm x 11cm

Hair Straighteners/hair styling crimper/ hair iron cover/ceramic nanometer glaze anion/HAIR DYE
Hair Straighteners/hair styling crimper/ hair iron cover/ceramic nanometer glaze anion/HAIR DYE
Item Q&A
  • Question : Inquiry related delivery from 209****Oct 17, 2019

    hi... my order no. 306371574. i still have not receive the item yet. its said delivery 3 to 4 days.

    When can i get my order?

    Answer : [Re] Inquiry related delivery from 209****

    have asked delviery company send to you trm or next tmr.. thanks

    Question : [Re] Inquiry related delivery from 209****

    thank you

    Answer : [Re] Inquiry related delivery from 209****

    welcome

  • Question : DeliveryDec 25, 2016

    If i order now , when can i received?

    Answer : [Re] Delivery

    Dear customer,
    Qxpress delivery normally 3-6 working days. Thanks

Tight space storage rack/Kitchen/Bathroom rack/wheel shelf/slim design/closet/Orgnizers
Tight space storage rack/Kitchen/Bathroom rack/wheel shelf/slim design/closet/Orgnizers
Item Q&A
  • Question : Inquiry for the item from kim****Oct 08, 2019

    Hi, what is the dimensions of the slim rack?

    Answer : [Re] Inquiry for the item from kim****

    43 cm x 30cm x 11cm

  • Question : DimensionMay 31, 2018

    Hi, can you provide the dimension. thanks.

    Answer : [Re] Dimension

    3tiers 54.5 x 72 x 12 cm, 4 tiers 54.5 x 102 x 12 cm.

Gravity sensor car universal clamp car accessories/rear seat Ipad holder /handphone mount
Gravity sensor car universal clamp car accessories/rear seat Ipad holder /handphone mount
Item Q&A
  • Question : Inquiry related delivery from wis****Oct 08, 2019

    Dear seller, for this item, can you provide option for Qprime delivery($1.99)? I see that some of your shop items have this option. Appreciate a positive reply from you. Thank you.

    Answer : [Re] Inquiry related delivery from wis****

    sorry this one in our guangzhou store so by post...sg store will restore 2 weeks..thanks

Hello kitty tsum tsum kids toys/pillow/cushion/blanket/Travel U neck/car accessories/Christmas gifts
Hello kitty tsum tsum kids toys/pillow/cushion/blanket/Travel U neck/car accessories/Christmas gifts
Item Q&A
  • Question : Inquiry for the item from 239****Oct 03, 2019

    Hi,
    Do you have stock for item A2 and E1? Can I self-collect?

    Answer : [Re] Inquiry for the item from 239****

    at our guangzhou store...by post only. thanks

  • Question : Hello Kitty Cookie DollNov 04, 2018

    Hi, when will you have new stocks for this item? I notice that you don't sell it anymore.

    Answer : [Re] Hello Kitty Cookie Doll

    Have, which size you want?

    Question : [Re] Hello Kitty Cookie Doll

    Thanks for your quick reply but decided not to get it at the moment

    Answer : [Re] Hello Kitty Cookie Doll

    OK

  • Question : Inquiry for the item from gly****Jun 09, 2018

    Hi Seller,

    May I know the hello kitty kids blanket A1 or A2 what is the size left?

    Answer : [Re] Inquiry for the item from gly****

    blanket 150 x 100 cm, pillow around 35x 30 cm

  • Question : Inquiry for the item from ste****Mar 25, 2018

    Hi

    Do u hv Blanket pillow for A1, A2 and D1?

    Saw S, M and L are all sold out.

    Answer : [Re] Inquiry for the item from ste****

    Dear customer,
    blanket pillow A1,A2 and D1 is in stock, you can order , but that only one size 150*100, u said S M L is for other products
    Thanks

  • Question : SizeJan 01, 2018

+View all Notice, FAQ, Q&A >>