Q&A board

Q & A Lists
Item Question & Answer
[WEAND][Special Offer]MANs Premium Cardigan /summer cardigan / Man cardigan
[WEAND][Special Offer]MANs Premium Cardigan /summer cardigan / Man cardigan
Item Q&A
  • Question : Inquiry related delivery from awk****Mar 08, 2018

    Hi i would like to check - possible to ship tor my seoul if i order for my son as he now in the seoul?

    Answer : [Re] Inquiry related delivery from awk****

    I'm sorry. Qoo10. is a shopping mall based on international shipping.
    If you want to ship in Korea (Seoul), you have to use Korean shopping mall (Gmarket: http://www.gmarket.co.kr / Auction: http://www.auction.co.kr / etc).
    What cardigan do you want?
    If you give me the name of the product, I will send you the address of the website you can buy.

  • Question : Stock AvailabilityJan 26, 2018

    Will there be a restock for the Summer Loose-Fit Knit CD?

    Answer : [Re] Stock Availability

    Will be in stock in April 2018. Thanks.

  • Question : Stock availabilityNov 14, 2017

    What is your available stock?

    Answer : [Re] Stock availability

    Sorry, all the colours are out of stock.

  • Question : Open long CardiganOct 26, 2016

    Do you have white colour?

    Answer : [Re] Open long Cardigan

    Good morning.

    White color available.

    Thank you.

  • Question : InfoOct 13, 2016

    Dear Seller,
    Good day to you!
    If i place order today when can received the goods,

    thanks

    Answer : [Re] Info

    Good morning.

    When you order, you get to 4~5 days.

    Thank you.

+View all Notice, FAQ, Q&A >>
[WEAND] The leader of eye-catching T-shirts / round / V-neck / stripe / man to man / saint
[WEAND] The leader of eye-catching T-shirts / round / V-neck / stripe / man to man / saint
Item Q&A
  • Question : Unknown tracking numberFeb 09, 2015

    Hi,

    I bought the saint stripe T-shirt from you in late January and I received an email stating that my order has been shipped out on 30 Jan 2015. However, I have yet to receive any tracking number on the shipping despite waiting for a week already. Can you please check on the shipping info? My cart and order number is 92720177 and 139893054 respectively. Thank you very much as I hope that the item will reach me before CNY.

    Regards,
    Jovin

    Answer : [Re] Unknown tracking number

    Good evening.

    I'm really sorry.

    The production has been delayed.

    Shipping thing is for sure.

    Please be patient.

    Will start shipping in 1-2 days.

    I'm really sorry.

  • Question : SizingFeb 08, 2015

    Hi, can you offer other sizes instead of free size? Very interested but size does not fit. Thank you

    Answer : [Re] Sizing

    Good evening.

    No other sizes.

    Sorry, I can not not help you.

  • Question : no news or anythingFeb 04, 2015

    hi have bought a saint stripe t-shirt last week wednesday, its been a week since i bought it till now still no tracking numbers or any news on my tee?

    Answer : [Re] no news or anything

    Good evening.

    I'm really sorry.

    Is currently in production.

    Today the production is completed within the next day.

    Will receive in 5-6 days.

    I'm really sorry.

    Question : [Re] no news or anything

    Good day,

    thank you for the update :D

    Answer : [Re] no news or anything

    Thank you.

    We look forward to the future and good service.

  • Question : RestockNov 29, 2014

    When will GRADATION KNIT (GREEN) restock?

    Answer : [Re] Restock

    Good evening.

    Sorry. Green has not come.

    The rest of the colors are all available.

    Green -> changes to the khaki color.

  • Question : Supplying infoNov 15, 2014

    Dear Weand,
    I am Natasha and I have opened up a new business and I really like your goods. Do you supply your goods?
    Its okay if you don't do wholesale, But can I sell your sweathers in my shop? Also, How long does the delivery usually take?

    Thank you! I hope to work with you soon.
    Natasha

    Answer : [Re] Supplying info

    Good morning.

    Thank you for your interest in our dress.

    If the order takes 4-5 days.

    Also, please always contact us. Thank you.

    Question : [Re] Supplying info

    Hello WEAND,

    Thank you for responding. I would definitely contact you.
    Is there an email or number that I can contact you with through whatsapp to make orders?
    Or do I do it through qoo10?

    Natasha

    Answer : [Re] Supplying info

    Good morning.

    qoo10 important to become familiar to me through the most secure and accurate.

    Thank you.

+View all Notice, FAQ, Q&A >>
[Wiaendeu] ▶ ◀ cozy and luxurious knitwear bokasi of model fit color / angora wool / kkwabegi knit /
[Wiaendeu] ▶ ◀ cozy and luxurious knitwear bokasi of model fit color / angora wool / kkwabegi knit /
Item Q&A
  • Question : RE:the item that didn't came in the mailDec 09, 2014

    hi,if you're not doing anything about it,and since i'm going to Korea for my holiday,i am personally going up to your shop.You guys have a terrible attitude in replying your customers i am very disappointed.

    Answer : [Re] RE:the item that didn't came in the mail

    Good evening.

    No refunds for the green and not haedeuril

    I've asked to send a different color.

    This answer was not in doubt do not handle.

    Can I get a refund touch ???

    Or I send different colors ???

    Please tell us the definitive answer

    Question : [Re] RE:the item that didn't came in the mail

    I would like a refund thank you.

    Answer : [Re] RE:the item that didn't came in the mail

    Okay.

    We apologize for any inconvenience.

    Wednesday, Thursday will be refunded.

  • Question : shipping timeDec 11, 2014

    if i order right now , is it possible to delivery to my home (singapore )before 19th of Dec 2014 ?

    Answer : [Re] shipping time

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.

    Good evening. When you order, it takes about four to five days.
    Thank you.

  • Question : the sweater that didn't came in the mail (RE)Dec 02, 2014

    hey did you get what i'm talking?I didn't receive any refunds and what are you going to do about it.I need a faster response because i'm travelling very soon.Seriously.

    Answer : [Re] the sweater that didn't came in the mail (RE)

    .

  • Question : the sweater that didn't came in the mail (RE)Nov 28, 2014

    Please check once more.I did not receive any refunds from you,but i would like to choose another choice of color of the similar sweater to replace the out-of-stock one.Thank you

    Answer : [Re] the sweater that didn't came in the mail (RE)

    Good evening.
    Not only green color.
    There are all different colors.
    Thank you.

  • Question : the sweater that didn't came in the mailNov 24, 2014

    hey i have been waiting a reply for 1+ week. i ordered 2 sweaters but only one came in the mail,the other was out of stock as you told me and that's it?No refund no reply no word from you.

    Answer : [Re] the sweater that didn't came in the mail

    Good evening.

    We sent one of two ordered goods.

    We've refunded the remaining one is out of stock.

    Laid offered guidance mail sent prior to shipment.

    We apologize for any inconvenience.

+View all Notice, FAQ, Q&A >>
[WEAND] Premium shirt collection / Style good / denim shirt / Slim Line / Linen shirt / oxford shirts / roll-up shirt
[WEAND] Premium shirt collection / Style good / denim shirt / Slim Line / Linen shirt / oxford shirts / roll-up shirt
Item Q&A
  • Question : Request for goods exchangeAug 23, 2014

    Hi,

    I've recently purchases a TYPE:MANIA DENIM SHIRT / COLOR:DARK DENIM / SIZE:(L-100)(+S$7) through order: 45525065 and it was too large for me. I would like to request for an exchange for a size M for the same product.

    Thanks.

    Answer : [Re] Request for goods exchange

    We're deeply sorry that you have some problem with our product.
    Here's how you shoud get your order exchanged.
    " - Items should HAVE NOT BEEN WORN, ALTERED OR WASHED, and with
    ALL tags attached."
    - HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.
    - Send the item back through a traceable shipping method (ex> EMS)
    - Shipping fee should be prepaid.
    - We will send the item after checking the condition of received item and shipping fee for resending.
    The item will be resent when the payment of 'resent shipping charge' is confirmed
    after we receive and finding out the condition of the item.
    - It takes about 20 days for you to get a new one .
    - Send the item and let us know the tracking number.
    Thank you.




    CJ Donam1-dong branch,82-231, Hawolgok-dong, Seongbuk-gu, Seoul, Korea <위앤드 반품 주소>

    Question : [Re] Request for goods exchange

    Hi,

    I've sent my item over and have yet to receive a reply. It's been a month.

    Thank you.

    Answer : [Re] Request for goods exchange

    Hello. Goods received 2 days ago.

    Replacement product exit tomorrow.

    Thank you.

  • Question : HelloApr 25, 2013

    Hello,

    Is there any promotion? :)

    Thanks!

    Answer : [Re] Hello

    Hello

    no promotion

    thank you

  • Question : DeliveryJan 22, 2013

    It stated delivery made, but no one came..

    Answer : [Re] Delivery

    Verify and we will contact you. Today.

    Things if they do not answer please leave

  • Question : Delivery issuesJan 21, 2013

    Why is it taking so long? Can you check with the courier?

    Answer : [Re] Delivery issues

    Hello

    Order goods from Korea left the 13th.

    Query results received one check.

    Courier query. <, Courier, couriers: Eurasia: KRSG928606

  • Question : Item not recievedDec 20, 2012

    Hi there. The status of the item i purchased is stated as delivered. But i have not received the item yet. Can you help me to check on it? Thanks a lot.

    Answer : [Re] Item not recieved

    Hello

    Courier when viewed

    Something comes goods received by guests.

    We'll check it out.

    Own, please contact the couriers on

+View all Notice, FAQ, Q&A >>
[WEAND] ★ 2014 Best New Product / Design Art ★ S (28) ~ 5XL (42) Size ★ Dandy/ Cotton / skinny/pants
[WEAND] ★ 2014 Best New Product / Design Art ★ S (28) ~ 5XL (42) Size ★ Dandy/ Cotton / skinny/pants
Item Q&A
  • Question : Tracking no workingMay 09, 2014

    Hi, I have purchased 2 pants from here, a dark beige and navy colored ones. My delivery status had been On delivery for close to 2 weeks now, and I still cant track my orders. The order no. is 42160934 and 42160935. Wish you could do something about it. Help is greatly appreciated. Thank you.

    Answer : [Re] Tracking no working

    Good afternoon.

    South Korea has been a delay in shipping due to holidays.

    'll Receive our goods in the 6th. Thank you.

    Question : [Re] Tracking no working

    Hi, would like to know when would I receive my purchases.

    Answer : [Re] Tracking no working

    Good afternoon.

    I'm really sorry to production delays.

    The items ordered will be shipped next week.

    Thank you so much for waiting.

  • Question : Orders not received.May 11, 2014

    Hello, it's been close to 2 weeks with my orders tracking number being a dot. How can I track my orders and when will it actually come in? I posted a few days back with no replies. This is really getting to me. Please do do something about my orders and let me know whether or not you had actually delivered my items.

    Answer : [Re] Orders not received.

    Good afternoon.

    South Korea has been a delay in shipping due to holidays.

    'll Receive our goods in the 6th. Thank you.

  • Question : Daily 201 pants Dark Grey and Dark BeigeJan 28, 2014

  • Question : Too smallApr 09, 2013

    Hi seller,

    I've purchased item BASIC SLIM COTTON PANTS-GREEN(36)and BASIC SLIM COTTON PANTS-WINE(36) however its too small. Usually i wear size 36 and it fits, however this cutting seems slightly smaller, i would like to change it to size 38, is it possible?

    Thank you
    Please assist!

    Answer : [Re] Too small

    Hello
    It's weand
    We're deeply sorry that you have some problem with our product.
    Here's how you shoud get your order exchanged.
    " - Items should HAVE NOT BEEN WORN, ALTERED OR WASHED, and with
    ALL tags attached."
    - HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.
    - Send the item back through a traceable shipping method (ex> EMS)
    - Shipping fee should be prepaid.
    - We will send the item after checking the condition of received item and shipping fee for resending.
    The item will be resent when the payment of 'resent shipping charge' is confirmed
    after we receive and finding out the condition of the item.
    - It takes about 20 days for you to get a new one .
    - Send the item and let us know the tracking number.
    Thank you.

    CJ Donam1-dong branch,40-4, Jongam-dong, Seongbuk-gu, Seoul, Korea <위앤드 반품 주소>

    Question : [Re] Too small

    How can i make payment for the resend shipping?

    Answer : [Re] Too small

    Hello

    Will create the category to us shipping payment.

    Shipping purchase. Thank you.

    Question : [Re] Too small

    Hi seller, i've shipped out the item on 13 Apr 2013.
    Reference no: RC615076143SG
    U can track it at singpost
    And i would like to change the both size to 38.
    Thank you.

    Answer : [Re] Too small

    Hello

    If the products sent will be replaced.

    How did the shipping payment?

    (Round-trip shipping costs are the responsibility of your exchange)

    Question : [Re] Too small

    Hi seller,
    In the previous reply, you said that you will create a shipping payment category.

    Answer : [Re] Too small

    Yes

    Shipping payment after shipping measure, where we will create a.

    Ask for approval.

    Question : [Re] Too small

    Will i be able to receive the items by end of this month?

    Answer : [Re] Too small

    Of course you are.

    You must exchange your stuff soon as.

    When you send us, it will be shipped inside 4-6 days.

    Question : [Re] Too small

    Hi seller,
    When can i receive the item?
    Thank you

    Answer : [Re] Too small

    It's weand
    We're deeply sorry that you have some problem with our product.
    Here's how you shoud get your order exchanged.
    " - Items should HAVE NOT BEEN WORN, ALTERED OR WASHED, and with
    ALL tags attached."
    - HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.
    - Send the item back through a traceable shipping method (ex> EMS)
    - Shipping fee should be prepaid.
    - We will send the item after checking the condition of received item and shipping fee for resending.
    The item will be resent when the payment of 'resent shipping charge' is confirmed
    after we receive and finding out the condition of the item.
    - It takes about 20 days for you to get a new one .
    - Send the item and let us know the tracking number.
    Thank you.




    CJ Donam1-dong branch,40-4, Jongam-dong, Seongbuk-gu, Seoul, Korea

    Question : [Re] Too small

    What are you saying?!
    I've send the item to you long ago for exchange but till now i've got no reply from you.

    Answer : [Re] Too small

    Hello

    Did not yet sent us

    Did you have when things

    Question : [Re] Too small

    I've sent out the item long ago, please refer to the replies previously:

    "Hi seller, i've shipped out the item on 13 Apr 2013.
    Reference no: RC615076143SG
    U can track it at singpost
    And i would like to change the both size to 38.
    Thank you."

    Answer : [Re] Too small

    Hello

    Sent stuff has not arrived yet.

    To arrive will be replaced.

    Thank you.

    Question : [Re] Too small

    Hi seller,
    It have been a month and i still dont get any reply from you!!
    I've send the item out on 13april and you should have already received it!
    I'm just asking for the size exchange, from 36 to 38, is that so hard? And i've already agreed to pay for the return shipping fee, why am i still not getting any response from you! Please update!
    You might say that i'm lying that i didnt ship back to you, i already shipped out the items back to you on 13April and i have the invoice as prove! Dont tell me to repurchase it again because i'm just wasting another sum of money!
    Thank you very much!

    Answer : [Re] Too small

    Hello

    We've continued to respond before.

    Send the goods?

    We still have not received.

    Should pick up, you can exchange the goods.

    Discover courier sent.

    Question : [Re] Too small

    I've send the good 1month ago, impossible you have yet to receive it.

    Answer : [Re] Too small

    Hello

    Address where you sent?

    I have not yet received the goods.

    Information sent to the address we right?

    Question : [Re] Too small

    I sent it to CJ Donam1-dong branch,40-4, Jongam-dong, Seongbuk-gu, Seoul, Korea

    Answer : [Re] Too small

    You got sent to the correct address.

    Then tell us why is not arrived yet, I do not know.

    Did you sent couriers to check?

    Let us check out.

    Question : [Re] Too small

    HI seller,
    I've called up singapore post, they ask me to ask you to call up korea post and ask them where have they sent the item to and also who was the receiver for the item.

    Answer : [Re] Too small

    Good afternoon.

    Where did you use a shipping company?

    I'll check.

    We still have not received the goods.

    Question : [Re] Too small

    I send the item via singpost

    Answer : [Re] Too small

    Then try using photo, contact the shipping company.

    We have also confirmed.

    Things still have not.

    Question : [Re] Too small

    Let me summaries everything once again!
    I've already shipped out the item LONG AGO! I've already called up singpost and they said that the item have already arrive in korea and also someone have also receive it! But on the other hand, you said that you have not receive the item. Therefore singpost said that you should call up singpost in korea to ask who was the receiver and also where did it sent to because singpost over here is unable to track it!
    This will be my last email to you because its getting more and more frastrating! I will not buy things from your shop anymore because item send out but i dont get any action done by you! I'll just take it as the amount spent on the shipping and the purchasing are for donation!
    If you're not doing anything then just forget it.

    Answer : [Re] Too small

    It is really frustrating to us.

    Head things to come out for the exchange or refund

    You keep things does not leave mail in your article

    I do not know what to do.

    We are also four international shipping couriers thing I've had no contact.

    How do I replace the head be cut

  • Question : shippingMar 04, 2013

    Hello I bought my pants, But it need took how long to receive my pant?

    Answer : [Re] shipping

    Sorry, I'm late shipping.

    Order merchandise will be shipped today.

    Thank you.

+View all Notice, FAQ, Q&A >>
[Wiaendeu] ★ Personal Specials [HIT items] ★ sleek stylish stylist / 8COLOR / Dandy style / myeonban
[Wiaendeu] ★ Personal Specials [HIT items] ★ sleek stylish stylist / 8COLOR / Dandy style / myeonban
Item Q&A
  • Question : tracking numberDec 07, 2012

    I do not have tracking number

    Answer : [Re] tracking number

    Today is entered in.
    Will be shipped within 4-5 days.

  • Question : tracking numberNov 15, 2012

    i did not get my tracking number.

    Answer : [Re] tracking number

    Hello

    Check in 1-2 days You'll Thank you.

  • Question : Pastel Lines Pants Oranges ColourJun 02, 2012

    1pc of pastel lines pants Orange colour. Do u have size 34(XL). All size 28, 30 & 32 have but what about 34? Pls advise. Tks

    Answer : [Re] Pastel Lines Pants Oranges Colour

    Hello I'm really sorry. Pastel pants S, M, L sizes for sale. Thank you.

  • Question : Pastel Lines PantsMay 11, 2012

    Enquiry Pstel Lines Pants and Basic Cotton Pant

    Hi there - the following still not ready for ordering?

    I would like to buy 1pc of pastel lines pants Orange colour & Basic Cotton Pants Black, Size 34". both are short. Can you tell me how to order.
    Thanks!
    Winnie

    Answer : [Re] Pastel Lines Pants

    Hello

    They do not yet produce pastel pants.

    cotton 1/2 pants is available.

    Thank you.

  • Question : Enquiry Pstel Lines Pants and Basic Cotton PantApr 30, 2012

    Hi there

    I would like to buy 1pc of pastel lines pants Orange colour & Basic Cotton Pants Black, Size 34". both are short. Can you tell me how to order.
    Thanks!
    Winnie

    Answer : [Re] Enquiry Pstel Lines Pants and Basic Cotton Pant

    Hello

    Contact your product will be sold starting next week.

    Thank you.

+View all Notice, FAQ, Q&A >>
High Quality Mens Short Sleeves Collection / round t-shirt / u-neck t-shirt / v-neck t-shirt / box s
High Quality Mens Short Sleeves Collection / round t-shirt / u-neck t-shirt / v-neck t-shirt / box s
Item Q&A
  • Question : How to buy?Jul 16, 2011

    How to order if theres no option?

    Answer : [Re] How to buy?

    After a few days can be ordered from:
    What are the products you want to buy?
    If you wish to be available today can help.