Q&A board

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Email: info@willowandsage.com.sg
Q & A Lists
Item Question & Answer
Wet Bags 35x45cm Double Zip Snap Hook  Diaper Waterproof Bag Gym Pool Swim
Wet Bags 35x45cm Double Zip Snap Hook Diaper Waterproof Bag Gym Pool Swim
Item Q&A
  • Question : Inquiry for the item from hui****Jan 16, 2020

    35 by 45 cm fishy business : is it double compartment with a zip each?

    Answer : [Re] Inquiry for the item from hui****

    Hi, thank you for youe enquiry. Yes it has 2 compatments with a zip each.

  • Question : Inquiry for the item from ysi****Dec 24, 2019

    Will you restock catus cuties

    Answer : [Re] Inquiry for the item from ysi****

    Hi, thanks for interest and enquiry. cactus cutie stock will arrive around end jan/beginning Feb. Thanks.

  • Question : Inquiry for the item from 233****Oct 05, 2019

  • Question : Inquiry for the item from Hui****Nov 16, 2019

    30 x40
    Somewhere over the rainbow no more?

    Answer : [Re] Inquiry for the item from Hui****

    Hi, sorry as no more stock for this design. Hope you find other designs that you like. Thanks!

  • Question : Inquiry for the item from tra****Oct 14, 2019

    Any restock for chomp chomp?

    Answer : [Re] Inquiry for the item from tra****

    Hi thanks for interest and enquiry. chomp chomp restock will only be in around 2 months time. Hope you manage to spot other designs that you like from our listing. thanks!

+View all Notice, FAQ, Q&A >>
Set Metal Straws Reusable Stainless Steel Environmental Friendly Bubble Tea
Set Metal Straws Reusable Stainless Steel Environmental Friendly Bubble Tea
Item Q&A
  • Question : Inquiry for the item from reb****Jan 14, 2020

    Hi, understand that the tip is not pointed, can it still be poked through bubble tea covers?

    Answer : [Re] Inquiry for the item from reb****

    Hi, Thank you for your enquiry. It still can poke through but require some effort.

  • Question : Inquiry for the item from eun****Dec 12, 2019

    I would like to check if the reusable draw end is a sloping edge? Thanks

    Answer : [Re] Inquiry for the item from eun****

    Hi, thanks for enquiry. It's flat end, not pointed. Hope this helps. Do let us know if you have any further queries. Thanks.

  • Question : Inquiry for the item from cbw****Sep 05, 2019

    Hi seller, can I check for travel cutlery set 2, I would like to purchase 5. But when I select, it shows that there's only 2 left. Would there be a restock? Thank you!

    Answer : [Re] Inquiry for the item from cbw****

    Hi, shipment is on the way and should reach in 2 to 3 weeks time. will you be able to wait?

    Question : [Re] Inquiry for the item from cbw****

    Yup oki! Could you please let me know when it arrives? Thank you!

    Answer : [Re] Inquiry for the item from cbw****

    Would be glad to. can we have your email address or can you email us at info@willowandsage.com.sg so that we can contact you then? Many thanks!

    Question : [Re] Inquiry for the item from cbw****

    Oki sure! I'll drop you an email! Thank you!! 😊

    Answer : [Re] Inquiry for the item from cbw****

    Thank you and have a good day!

  • Question : Inquiry for the item from Mua****Aug 30, 2019

    Hi, I would like to order 47 sets of SET A in rose gold and 47 pcs of white drawstring bag. If I place order today, will I be able to receive them by 4th September? Please advise. Thank you!

    Answer : [Re] Inquiry for the item from Mua****

    Hi, thanks for interest and enquiry!

    Qxpress is coming by 12pm today to pickup, if not in time for today's pickup, next pickup is 2 Sep Monday for 3 Sep Tuesday delivery so will still be in time. Please state in memo to seller that you need by 4th Sep so that we can take note.

    Sorry as not in enough stock for white drawstring bag (7pcs balance), but have enough for brown drawstring bag. Enough stock for rose gold set A.

    Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from jas****Aug 29, 2019

    Swop Wheat Storage Container With : none - if I choose this option, does the cutlery set 2 come with a box to contain the cutlery?

    Will I receive the products, if I order about 15, by 4 Sep? Thanks

    Answer : [Re] Inquiry for the item from jas****

    Hi, thanks for interest and enquiry!

    Yes, if you select none, means you stick to the default of wheat storage container so it will still come with the box.

    Next Qxpress pickup is 2 Sep for 3 Sep delivery. Please state in memo to seller that you need by 4 Sep so that we can take note. Do let us know if you have any further queries. Many thanks!

+View all Notice, FAQ, Q&A >>
Collapsible Folding Foldable Cup/ Coffee Cup/ Food Grade Silicone/ Take Away Cup Mug/ Travel
Collapsible Folding Foldable Cup/ Coffee Cup/ Food Grade Silicone/ Take Away Cup Mug/ Travel
Item Q&A
  • Question : Inquiry for the item from mii****Jan 11, 2020

    Can this use for warming up breastmilk

    Answer : [Re] Inquiry for the item from mii****

    Hi, thanks for enquiry. How are you warming up the breastmilk? By microwave? Cup body (food grade silicone) is microwavable but advisable to leave the plastic parts out of the microwave (eg. cup sleeve and lid).

    Do let us know if you have any further queries. Thanks!

    Question : [Re] Inquiry for the item from mii****

    By adding hot water to the cup those just boil hot water

    Answer : [Re] Inquiry for the item from mii****

    Hi, Yes you can put hot water inside the cup. Thank you

  • Question : Inquiry for the item from via****Apr 18, 2019

    Is this microwave safe

    Answer : [Re] Inquiry for the item from via****

    Hi, thanks for interest and enquiry! Advisable not to microwave. Do let us know if you have any further queries. Thanks!

12.12 Promo!!Cotton Tote Bags/ Canvas / Shoulder Sling/ Supermarket Bag/ Reusable/ Recycle
12.12 Promo!!Cotton Tote Bags/ Canvas / Shoulder Sling/ Supermarket Bag/ Reusable/ Recycle
Item Q&A
  • Question : Inquiry for the item from peg****Dec 29, 2019

    I m interested to buy this tote bag -Group Q cat blue .
    will you b re-stocking this design ?

    Answer : [Re] Inquiry for the item from peg****

    Hi, thanks for interest and enquiry. Yes will be restocking. Shipment should arrive by mid Jan. Do let us know if you have any further queries. Thanks!

    Question : [Re] Inquiry for the item from peg****

    Thank you for reply.

    Answer : [Re] Inquiry for the item from peg****

    Thanks and Happy New Year!

    Question : [Re] Inquiry for the item from peg****

    Hi, sorry as we realised cat blue is being discontinued so wont be restocked. Sorry for any inconvenience caused!

    Answer : [Re] Inquiry for the item from peg****

    Ok..thank you for letting me know . I will order another design from your shop

    Question : [Re] Inquiry for the item from peg****

    Hi, thanks alot for the support in advance!

  • Question : Inquiry related delivery from ire****Nov 23, 2019

    Hi seller, does your notice mean that if I order today, you’ll ship out on 25th nov?

    Answer : [Re] Inquiry related delivery from ire****

    HI, Thank you for your enquiry. Yes we will ship it out by today 25/11/19. Thank you

  • Question : Inquiry from 262****Oct 20, 2019

    Hi, may I know when Group Q cat tote bag will restock?

    Answer : [Re] Inquiry from 262****

    Hi, thanks for interest and enquiry! Shipment will arrive in around 2 weeks time. Kindly check back again then. Or you can email us at info@willowandsage.com.sg so that we can notify you via email once shipment arrives. Many thanks!

  • Question : Inquiry related delivery from ser****Aug 29, 2019

  • Question : Inquiry related delivery from sy_****Aug 29, 2019

+View all Notice, FAQ, Q&A >>
Reusable Swim Diapers! Reusable/ Adjustable/ Waterproof/ Baby Toddler Swimming Pool/ Cloth Diaper
Reusable Swim Diapers! Reusable/ Adjustable/ Waterproof/ Baby Toddler Swimming Pool/ Cloth Diaper
Item Q&A
  • Question : Inquiry for the item from cas****Jan 08, 2020

  • Question : Inquiry for the item from wal****Dec 30, 2019

    Hi I jus receive the item. Can I check why the back backside there also got those plastic button? Is it for use?

    Answer : [Re] Inquiry for the item from wal****

    Hi, this is the front side of the swim diaper. The studs area you circled are to make the swim diaper smaller if needed to adjust to the size of the baby. Do let us know if you have any further queries. Thanks!

    Question : [Re] Inquiry for the item from wal****

    Ok thanks.

    Answer : [Re] Inquiry for the item from wal****

    Thanks and Happy New Year!

  • Question : Inquiry related delivery from sng****Dec 10, 2019

  • Question : Inquiry for the item from ann****Dec 08, 2019

  • Question : Inquiry for the item from ann****Dec 08, 2019

+View all Notice, FAQ, Q&A >>
Black Fri Promo! Buy 2 Free Crystal Crown! Princess Party Costume Dresses! Wedding Flower Girl Toddl
Black Fri Promo! Buy 2 Free Crystal Crown! Princess Party Costume Dresses! Wedding Flower Girl Toddl
Item Q&A
  • Question : Inquiry for the item from ron****Dec 23, 2019

  • Question : Inquiry for the item from viv****Dec 17, 2019

  • Question : Inquiry for the item from c3l****Dec 04, 2019

  • Question : Inquiry for the item from del****Nov 01, 2019

  • Question : Inquiry related return and exchange from zho****Oct 17, 2019

    Dear Seller, the dress I bought is too small, can I get exchange for a bigger size? Thank you

    Answer : [Re] Inquiry related return and exchange from zho****

    We just received it today 17 Oct 2019. Can we go to your store or warehouse this weekend to get exchange? Thank you

    Question : [Re] Inquiry related return and exchange from zho****

    HI, Thank you for your purchase. We only left with size 130 and 150 , please let us know which size do you prefer . As we do not have a physical store we will mail it to you . Thank you.

    Answer : [Re] Inquiry related return and exchange from zho****

    Dear Seller, thanks for your prompt reply. Please send me size 150. How do I return the size 120 to you? Thank you

    Question : [Re] Inquiry related return and exchange from zho****

    Hi, can we mail you the 150 and include a stamped and self addressed envelope with it. Need to trouble you to drop the 120 into the envelope and drop into any singpost mailbox. Is this okay? So sorry for any inconvenience caused. Thanks

    Answer : [Re] Inquiry related return and exchange from zho****

    Dear Seller, sure no problem. Thank you very much!

    Question : [Re] Inquiry related return and exchange from zho****

    We have mailed out today. should reach you next week. kindly let us know when it reach you safely and when you have mailed the original one out so that we can keep an eye out for it. many thanks!

    Answer : [Re] Inquiry related return and exchange from zho****

    We received it on 22 Oct 2019 and we mailed out the original one on 23 Oct 2019. Pls check your mail box on Friday or next Monday. Thank you.

    Question : [Re] Inquiry related return and exchange from zho****

    Noted ans thank you

+View all Notice, FAQ, Q&A >>
12.12 Christmas Promo!! Bubble Tea Cup Holder / Cloth Reusable/ Metal Straws
12.12 Christmas Promo!! Bubble Tea Cup Holder / Cloth Reusable/ Metal Straws
Item Q&A
  • Question : Inquiry related delivery from van****Dec 23, 2019

    Can meet up? Need it urgently

    Answer : [Re] Inquiry related delivery from van****

    Hi, thanks for enquiry. sorry as we don't do self collection.

  • Question : Inquiry for the item from ger****Oct 23, 2019

  • Question : Inquiry for the item from lee****Oct 19, 2019

    Hi..may I know if I can get my item before next Thursday, 23 oct if I order tomorrow? I plan to order a few:)

    Answer : [Re] Inquiry for the item from lee****

    Hi, thanks for interest and enquiry! If you select Qxpress delivery method, it will be in time. Next Qxpress pickup is Monday 21 Oct for delivery on Tuesday. Order needs to reach us by 10am Monday morning.

    Otherwise latest would be Tuesday pickup for Wednesday delivery. Please state in memo to seller that you need by Thursday.
    Singpost normal mail will not be in time. Thanks!

  • Question : Inquiry for the item from for****Sep 15, 2019

  • Question : Inquiry from cas****Sep 22, 2019

+View all Notice, FAQ, Q&A >>
12.12 Promo!! Travel Cutlery Set / Stainless Steel Cutlery / Spoon Fork Spork Chopsticks
12.12 Promo!! Travel Cutlery Set / Stainless Steel Cutlery / Spoon Fork Spork Chopsticks
Item Q&A
  • Question : Inquiry for the item from pho****Dec 18, 2019

    How many pcs are there for the spork set?

    Answer : [Re] Inquiry for the item from pho****



    Hi, there is a spork, a pairs of chopstick, a straw and a brush in the spork set. We are out of stock at the moment. Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from viv****Dec 11, 2019

  • Question : Tamanu oilFeb 03, 2015

    Kindly advise will there be restock on Tamanu Oil? If yes, when? Thank you!

    Answer : [Re] Tamanu oil

    Hi, thanks alot for interest and enquiry! Currently there is no coming shipment. But can be restocked if you wish to order and will take around 1-2 weeks for stocks to be in. If interested, kindly let me know your quantity required. Many thanks!

    Question : [Re] Tamanu oil

    Hi, I am getting one bottle.

    Answer : [Re] Tamanu oil

    Noted. Kindly reply me with your email address so that I can notify you once stocks arrive. Should be around 23 Feb. Many thanks!

    Question : [Re] Tamanu oil

    Can you put a preorder option? So I can buy it first? Cos I seldom check my email.

    Answer : [Re] Tamanu oil

    Hi, I have put up the option on the listing. Will mail out once stocks arrive around 23 Feb. Many thanks!

    Question : [Re] Tamanu oil

    Hi,

    Sorry I have forgotten about it due to CNY. Has the stocks arrived?

    Answer : [Re] Tamanu oil

    Hi! Yes, stocks have arrived since 23 Feb. You can go ahead to place your order and I will mail out by next working day. Many thanks!

  • Question : one bottle tamanu oilNov 18, 2014

    Hi, can you kindly check the status of the delivery as singpost delivery status still on "under further processsing".
    Thanks.

    Answer : [Re] one bottle tamanu oil

    Hi, sorry for the slightly delayed reply as the Singpost tracking system was temporarily down this afternoon and Singpost couldnt assist over the phone when I called. Now that the system is up, the latest update today is delivery in progress so it should be reaching you soon. Do let me know if you have any other further feedback after package reaches you. Many thanks!

  • Question : tamanu oilNov 12, 2014

    Hi,
    I want to reorder tamanu oil again. Please advise actual price as the price is changed when I tried to place an order.
    Tks.

    Answer : [Re] tamanu oil

    Hi! Many thanks for repeat support! You may place order now.

+View all Notice, FAQ, Q&A >>
12.12 Promo!! Straws Reusable Stainless Steel Environment Friendly Bubble Tea
12.12 Promo!! Straws Reusable Stainless Steel Environment Friendly Bubble Tea
Item Q&A
  • Question : Inquiry for the item from jes****Dec 18, 2019

    Hi. May i check if your black and rose gold bubble tea straws are pointed? I want to order the pointed ones so that it will be easier to poke into the drink

    Answer : [Re] Inquiry for the item from jes****

    Hi, thanks for interest and enquiry. sorry as they are flat, not pointed. only the 12 x 215cm pointed straw is pointed tip. Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from rag****Oct 16, 2019

    Hi, may i confirm that if i buy the 12mm straws, it will come with a bigger cleaning brush to fit that atraw?

    Answer : [Re] Inquiry for the item from rag****

    Hi, thanks for interest and enquiry. it's the same sized straw but will be able to clean the 12mm straws. do let us know if you have any further queries. Thanks!

  • Question : Inquiry related delivery from pig****Sep 01, 2019

  • Question : Inquiry for the item from tan****Sep 02, 2019

    Which Wheat straw box should I get for 6mm x 215mm curved straw?

    Answer : [Re] Inquiry for the item from tan****

    HI, Thank you for your enquiry . The large size wheat box for 6mmx215mm. Thanks

  • Question : Inquiry for the item from 261****Dec 06, 2018

    Hi,

    I am looking to purchase in bulk for my school project, may I know:

    1) Quote on 50-80 straws (curve/straight/bubbletea), the pouches, straw cleaners and delivery fee

    2) Do you provide customisation service of straws/pouches?

    Thank you :)

    Answer : [Re] Inquiry for the item from 261****

    Hi,

    Thanks for interest and enquiry! Yes we can provide you with a quotation. Can we trouble you to email us at info@willowandsage.com.sg or provide us with your email?

    Yes we can print logo on pouches or on the wheatbox container.

+View all Notice, FAQ, Q&A >>
12.12 Promo!! Travel Silicone Bottles Containers Shampoo Shower Gel Tube Travel Bottle
12.12 Promo!! Travel Silicone Bottles Containers Shampoo Shower Gel Tube Travel Bottle
Item Q&A
  • Question : Inquiry for the item from lum****Dec 13, 2019

    How do i change the ID window word? I recevied it say shampoo. But is there a way for me to change it?

    Answer : [Re] Inquiry for the item from lum****

    Hi, yes you will be able to turn the words on the ID window with the following steps:

    1. Unscrew transparent cap top first
    2. Remove white ring from the silicone body
    3. Look at the white ring part. One side should have plastic grooves jutting out on the inner wall.
    4. Push the plastic grooves to change the ID window

    Do let us know if you have any further queries. Thanks!

Potty Training Pants/ Bedwetting Accidents / Toddler/ Baby /Underwear Cloth Diaper Shorts PP Pants
Potty Training Pants/ Bedwetting Accidents / Toddler/ Baby /Underwear Cloth Diaper Shorts PP Pants
Item Q&A
  • Question : Inquiry for the item from mis****Dec 06, 2019

    Hi Seller,

    Can I check if there is an option to self-collect if I need the training pants urgently? Thank you!

    Answer : [Re] Inquiry for the item from mis****

    Hi, thanks for interest and enquiry! Sorry as we dont have a retail location, thus am unable to do self collection. The next fastest option is by Qxpress. Next Qxpress pickup is Monday for delivery on Tuesday. Your order needs to reach us by Sunday night. Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from zhe****Jun 01, 2019

    Normal machines wash will do?
    Do we need to soak them bef wash?

    Answer : [Re] Inquiry for the item from zhe****

    Hi, thanks for interest and enquiry. Yes, normal machine wash is okay. You can soak them before wash if you wish to. Avoid high heat like dryer as it will shorten the life span of the water proof layer. Do let us know if you have any further queries. Thanks!

  • Question : training pantSep 25, 2018

  • Question : Inquiry for the item from zhe****Sep 25, 2018

  • Question : Inquiry for the item from sha****Jun 18, 2018

    Hi I just received the items. May I check if they have to be hand washed? May I put them in the washing machine?

    Answer : [Re] Inquiry for the item from sha****

    hi, thanks for order and support. they can be machine washable. just avoid dryer and hang dry will do as high heat will shorten the lifespan of the waterproofing layer. do let us know if you have any other queries. thanks!

+View all Notice, FAQ, Q&A >>
Wheat Container Storage Box
Wheat Container Storage Box
Item Q&A
  • Question : Inquiry for the item from kwl****Nov 17, 2019

  • Question : Inquiry from stu****Oct 01, 2019

    Hi, I refer to orders 304209846 to 304209850 made on 18/9/19. I haven’t received the orders after waiting for about 12 days. May I know if you’ve sent out my items? Strange that I have to wait this long as I already received all my other parcels bought much later and were also sent by normal SingPost mail. Is the parcel you sent bulky? Can I have proof of mail from you if you have already sent them out? Please advise. Thank you.

    Answer : [Re] Inquiry from stu****

    Hi, thanks for letting us and sorry to hear that your package has not reached you yet. Please see your package picture as attached which was mailed out around 18/9.

    As you selected Singpost normal mail which has no tracking, we are unable to check on its status. It could be experiencing postal delay which sometimes take up to 3-4 weeeks. Kindly give it some time to reach you. So far we do not have your package returned back to us and will let you know if we do.

    Postman might place package directly into your mailbox. Have you checked your mailbox yet? Many thanks for kind patience!

    Question : [Re] Inquiry from stu****

    Hi, thank you for your reply. Today is already 3/10, 15 days after order date but I still haven’t received the items in my letter box. It’s strange because I seldom have lost mails even if it’s SingPost normal mail. The SingPost lady servicing my black always brings the parcels to my house if they’re too bulky to go into the letter box because I know her personally. Anyway, I will continue to wait for another week to see if it eventually arrives. Will keep you updated. Many thanks.

    Answer : [Re] Inquiry from stu****

    Thanks for kind patience. Yes, please keep us updated a week later. Really hope it reach you soon. Thanks!

    Question : [Re] Inquiry from stu****

    Hi, I’m sad to say the items did not reach me even after waiting for 3 weeks. My daughter has been asking for the cup holder which I also ordered together with the storage boxes. I don’t know what happened since you’ve already sent my orders out as I seldom get lost mails. I reckon SingPost will probably return my parcel back to you since it’s unsuccesful delivery. Kindly look out for my return mail and resend the items by Qxpress. I’ll pay for the delivery fee. Waiting for your reply. Thank you.

    Answer : [Re] Inquiry from stu****

    Hi, so far we have not received any return mail yet. How about we give it 1 more week? If still doesnt appear by then, we will remail you the items. You might want to top up $3.90 then to go by smartpac so that there will be tracking ;)

    Question : [Re] Inquiry from stu****

    Hi, today I just received the parcel from my mail box. Yippee! 🤗 But the parcel packaging is torn in several places! Anyway, many thanks for your great service and kind attention in this matter. :)

    Answer : [Re] Inquiry from stu****

    Hi, that's such a relief to know. Thanks for informing us! sorry about Singpost's delay for this delivery. packaging does look like it has been through alot during its journey. are all the items inside intact? wheat boxes no cracks?

    Question : [Re] Inquiry from stu****

    Items are in perfect condition and well wrapped up. Beats me why the package took so long to arrive and weird that outer plastic packaging has 3 gapping holes on it. Seems that someone actually tore through the plastic to check the items inside. Maybe item is bulky so Singpost did a check at the postal station? Anyway thank you so much for your service.

    Answer : [Re] Inquiry from stu****

    Hi, we do know that bulky items sometimes get delayed but not sure why package got torned. Thanks so much for your kind understanding on this matter as once in Singpost's hands, its really out of seller's control. Your patience was really appreciated. Have a good day!

Diaper Changing Mat Pad / Baby Cot Sheet / Waterproof Breathable Mattress Bed Protector/ Foldable
Diaper Changing Mat Pad / Baby Cot Sheet / Waterproof Breathable Mattress Bed Protector/ Foldable
Item Q&A
  • Question : Inquiry for the item from 235****Nov 28, 2019

  • Question : Inquiry for the item from mae****Aug 14, 2019

  • Question : Inquiry for the item from coz****Apr 15, 2019

    Hello, is this machine washable? :)

    Answer : [Re] Inquiry for the item from coz****

    Hi, thanks for enquiry. Its machine washable. Just avoid dryer or high heat as high temperatures will shorten the product lifespan of the water proofing layer. Many thanks!

  • Question : Inquiry for the item from Ann****Dec 09, 2018

    Hi. Will there be instocks for the "set sail" design?

    Answer : [Re] Inquiry for the item from Ann****

    Hi, thanks alot for interest and enquiry! Stocks for set sail should be arriving within this week. Kindly check back again or you can email us at info@willowandsage.com.sg so that we can update you when shipment arrives. Many thanks!

  • Question : Inquiry related delivery from min****Jul 22, 2018

    Hi
    I have bought 4 items from u and received them in the mailbox todat, burnt.
    Two of the items were damaged.
    I've attached photos for ur reference and will be making a complaint to singpost tomorrow.
    In the meantime, is there anything u can help me with?

    Answer : [Re] Inquiry related delivery from min****

    Burnt mark

    Question : [Re] Inquiry related delivery from min****

    Both items

    Answer : [Re] Inquiry related delivery from min****

    Hi, thanks for letting us know. Items were in new original condition during packing. We are also stunned that you recieved items in burnt condition like this.

    Can we ask if the polymailer had burnt marks as well? Meaning was it burnt during the Singpost process? Do you have pictures of the burnt marks on the plastic polymailer?

    Question : [Re] Inquiry related delivery from min****

    Yea the polymailer was burnt, hence the fire got to the items inside.

    Answer : [Re] Inquiry related delivery from min****

    Hi, has Singpost gotten back as to whether they are compensating for damaging the items?

+View all Notice, FAQ, Q&A >>
Earth Mama Angel Baby Mama Bottom Spray/ Natural Nipple Butter/ Baby Bottom Balm
Earth Mama Angel Baby Mama Bottom Spray/ Natural Nipple Butter/ Baby Bottom Balm
Item Q&A
  • Question : Inquiry for the item from Kik****Nov 12, 2019

    Hi will there be restock for baby bottom balm?

    Answer : [Re] Inquiry for the item from Kik****

    Thank you for your enquiries. Sorry we do not have any update at the moment. Thank you for your kind understanding.

  • Question : Inquiry for the item from hoc****Nov 08, 2019

    Hello when will.baby bottom balm come back into stock?

    Answer : [Re] Inquiry for the item from hoc****

    Thank you for your enquiries. Sorry we do not have any update at the moment. Thank you for your kind understanding.

  • Question : Inquiry for the item from kaz****Oct 29, 2019

  • Question : Inquiry for the item from chr****Oct 23, 2019

    Hi

    Would like to purchase baby diaper balm..when will e stock arrv? Tq

    Answer : [Re] Inquiry for the item from chr****

    Thank you for your enquiries. Sorry we do not have any update at the moment. Thank you for your kind understanding.

  • Question : Inquiry for the item from jul****Oct 22, 2019

    Hi will you be restocking baby diaper balm soon? Would like to order at least 4. Please advise new expiry date as well thanks

    Answer : [Re] Inquiry for the item from jul****

    Thank you for your enquiries. Sorry we do not have any update at the moment. Thank you for your kind understanding.

+View all Notice, FAQ, Q&A >>
Bamboo Panty Liner/ Sanitary Pad/ Reusable/ Washable/ Wings/ Light Flow/ Bladder leak
Bamboo Panty Liner/ Sanitary Pad/ Reusable/ Washable/ Wings/ Light Flow/ Bladder leak
Item Q&A
  • Question : Inquiry for the item from xep****Nov 04, 2019

  • Question : emailApr 02, 2018

    Hi Seller please check email that I had posted to you twice Urgent

    Answer : [Re] email

    Hi, our email address is info@willowandsage.com.sg

    We didnt receive any emails from you. Can you let us know how we can assist you further on your order?

    Thanks!

  • Question : Item AvailabilityJul 01, 2014

    Hi Seller,

    Would like to ask if you'll restock on the item again? Thanks

    Answer : [Re] Item Availability

    Hi, thanks alot for interest and enquiry! Yes, stocks are on the way and should arrive in 1 weeks time thereabout. Kindly check back again.

    Thanks alot!

    Question : [Re] Item Availability

    Hi Seller,

    Then may I enquire if you have a shop location at where I may perhaps purchase the item directly from you?

    I'm asking because the last time this argan oil was delivered to me, the package plus the bottle itself felt a bit warm. I wondered if its because it was with the delivery personnel for some time throughout the day and exposed to sun or heat. And the oil didn't have the usual nutty smell of argan oil; not sure if its spoilt that way..

    Answer : [Re] Item Availability

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Hi! Thanks alot for the feedback!

    Can I trouble you to drop me an email at info@willowandsage.com.sg?

    So that it's easier for me to contact you when argan oil stock arrives?

    So far, I dont have other similar feedback. Shouldnt be the delivery. But we will see what we can do.

    Thanks alot!

  • Question : EnquiryMay 07, 2014

    Hi Seller,

    May I know the manufacturing & expiry date of the product?

    Answer : [Re] Enquiry

    Hi, thanks for your enquiry! There is no manufacturing date on the bottle. Expiry date is Feb 2016. I list small quantities for "fresher shelf life" so check back whenever interested to purchase.

    Applicator has since been improved from dropper to pump.

    Thanks!

    Question : [Re] Enquiry

    Hi Seller, thanks for the prompt reply. I actually prefer the dropper as it allows more accurate amount; sometimes pump discharges more product than required.

    Any product of the same expiry date but with dropper available?

    Thanks.

    Answer : [Re] Enquiry

    Hi, the last bottle of dropper dispenser is August 2015 expiry. Hope this is okay. If going ahead with your order, kindly state dropper preferred in your remarks. Many thanks!

    Question : [Re] Enquiry

    Hi Seller,

    In that case I would prefer a longer product lifespan. Thanks much for informing though. Will place my order later tonight and will provide my remarks for any reminder or request.

    Thank you! :)

    Answer : [Re] Enquiry

    Noted and Thanks alot!

    Question : [Re] Enquiry

    Hi Seller,

    I've received the item and it has been very well-packed, thank you. I'll provide my review soon.

    Prior to that, may I ask how may I best use apply the oil on my face? Do I continue using my toner then followed by the oil, or I would need to skip the toner? Also, any of your personal/ best advice on how to use the product is much welcome because I'm still new to making use of this oil and still trying to figure out how to use it well that its not too oily especially for the day.

    Hope you may advice, thank you in advance!

    Answer : [Re] Enquiry

    Hi, thanks for letting me know item reached you safely. After cleansing morning and/or night, massage a few drops of argan oil directly onto your face and neck. Since argan is considered a dry oil, it absorbs quickly and is not greasy. You can use with or without toner. Experiment to see your own preference. If you want to use it as a serum, apply your night cream after the oil absorbs into the skin.

    For day, massage it in properly and give it ample time to absorp.

    Hope this helps! Thanks!

  • Question : EnquiryMar 15, 2014

    Hi! I am interested in the Acure Organics Argan Oil Treatment. May I know if the oil is solely 100% argan oil and there is no other oil or ingredient mixed with it? Or is it a mix of argan oil and some other oil? Also may I know if the bottle type is one with a dropper or a spray nozzle? Thanks!

    Answer : [Re] Enquiry

    Hi, Thanks alot of your enquiry.

    Happy to say that Acure Organics Argan oil is 100% certified organic argania spinosa (argan oil). It is not mixed with any other oils.

    It is dropper type bottle.

    Thanks and hope to be of service!

    Question : [Re] Enquiry

    Hi, thanks for your reply! :)

    Answer : [Re] Enquiry

    Thanks alot for your order! Will be in the mail tomorrow!

11.11 Promo!! Clearance Girl Dress / Party Dress / Skirts / Toddler Dress / Children / Tutu
11.11 Promo!! Clearance Girl Dress / Party Dress / Skirts / Toddler Dress / Children / Tutu
Item Q&A
  • Question : Inquiry for the item from hor****Nov 01, 2019

    Hi, I can't seem to find the option for DA002. Is it still available?

    Answer : [Re] Inquiry for the item from hor****

    Hi, thanks for interest and enquiry! Yes we are out of stock for DA002. Hope you spot other designs you like from our listing. Many thanks!

  • Question : Inquiry for the item from car****Aug 18, 2018

    Hi. For the measurement do I take all the way around? Eg chest.
    Looking for sizes for 9 years old. Thanks.

    Answer : [Re] Inquiry for the item from car****

    Hi, thanks for interest and enquiry! Yes, its all the way around, the circumference of the chest. Most of the dresses in this clearance listing do not have sizes up to 9 years old.

    You can try checking our other listing : https://www.qoo10.sg/g/415139246

    L26 design code from this listing goes up to size 160/170.

    Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from Vpl****Jul 19, 2018

  • Question : Inquiry related delivery from spr****Aug 30, 2017

    Hi, any possible for self pick up/collection..? As wanted to get on Saturday..

    Answer : [Re] Inquiry related delivery from spr****

    Hi, thanks for interest and enquiry! Sorry as we dont do self collection and am not around this long weekend. Hope to be of assistance in future. Many thanks!

  • Question : Inquiry related delivery from lli****Jun 20, 2017

    hi can I do store pick up?

    Answer : [Re] Inquiry related delivery from lli****

    Hi, we do not have a physical location. We will contact you regarding exchange when we are back on 24th June as we are currently away.

+View all Notice, FAQ, Q&A >>
Girls Tutu Skirt/ Pettiskirt Ruffles Pom Pom Tulle/ Leggings/ Tights/ Shorts
Girls Tutu Skirt/ Pettiskirt Ruffles Pom Pom Tulle/ Leggings/ Tights/ Shorts
Item Q&A
  • Question : Inquiry for the item from tib****Oct 13, 2019

    Do you have 100y size for tutu 003 light pink or rose pink?

    Answer : [Re] Inquiry for the item from tib****

    Hi, thanks for enquiry. Sorry as we don't have stock for 100 for the colours you mentioned.

  • Question : Inquiry for the item from jan****Oct 05, 2019

    Hi for Tutu 001, will you be restocking size 150 for grape and blue color? Thanks.

    Answer : [Re] Inquiry for the item from jan****

    Hi, thanks for interest and enquiry! We wont be restocking but we have grape size 150. have uploaded the stock, you can go take a look. Many thanks!

  • Question : Inquiry for the item from slc****Jul 16, 2019

  • Question : Inquiry related delivery from bab****Jun 15, 2019

    Hi is it possible to send out the items soonest possible ;)

    I bought 1 tutu tights from u previously and now my girl refused tights unless its with tutu lol.. hope to receive my latest orders soon. Thanks

    Answer : [Re] Inquiry related delivery from bab****

    Hi, thanks for your order! Your order has been mailed out today via Singpost normal mail. It should reach you within 3-5 working days if there is no postal delay. Many thanks!

  • Question : Inquiry related delivery from the****May 11, 2019

+View all Notice, FAQ, Q&A >>
Buy 5 Get 1 Free!Bamboo Charcoal Cloth Diaper/ Swim Diaper/ Training Pant/ Wet Bag/ Nappy Liner/Baby
Buy 5 Get 1 Free!Bamboo Charcoal Cloth Diaper/ Swim Diaper/ Training Pant/ Wet Bag/ Nappy Liner/Baby
Item Q&A
  • Question : Inquiry for the item from Lin****Oct 09, 2019

    Hi, any restock for 35x45cm wet bag design Circus Circus?

    Answer : [Re] Inquiry for the item from Lin****

    Hi, thanks for interest and enquiry! Sorry as this design will not be restocked. Hope you manage to spot other designs that you like from our list. Thanks!

  • Question : Inquiry for the item from jas****Aug 28, 2019

    Is swim diaper and bamboo cloth diaper the same material?

    Answer : [Re] Inquiry for the item from jas****

    Hi, thanks for interest and enquiry! They have the same waterproof outer layer but the inner layer is different.

    Cloth diaper has extra microfiber and bamboo charcoal fabric padding to absorb pee on land. It cannot be worn in water as it will absorb liquid and be too heavy to wear in the water.

    Swim diaper is worn specifically for swimming to prevent poo accidents from contaminating the pool. It has inner mesh layer.

    Do let us know if you have any further queries!

  • Question : Inquiry for the item from jas****Aug 27, 2019

    For bamboo cloth diaper, is it machine washable together with insert ? Can both items be put to dryer to dry ?
    Thanks

    Answer : [Re] Inquiry for the item from jas****

    Hi, thanks for interest and enquiry. Yes both are machine washable.

    Advisable to avoid dryer as high heat might shorten the lifespan of the waterproof layer. Sun dry will do. Bamboo charcoal dries fast especially after the spin cycle of the washing machine.

    Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from jas****Aug 27, 2019

    Hi for bamboo cloth diapers, pls advise the suitable size M or L for. 2 years old around 9kg ? Thanks

    Answer : [Re] Inquiry for the item from jas****

    Yes, our bamboo charcoal cloth diapers will be able to fit.

    It's one size which can fit from 3 months onwards to 15kg approx.
    You adjust the size by setting the studs.

    From the drop down box selection, you can look for bamboo charcoal cloth diapers.

    Do let us know if you have any further queries. Thanks!

  • Question : Inquiry related delivery from che****Aug 13, 2019

    Hello! May I check how long will Express shipping take pls? Thanks!

    Answer : [Re] Inquiry related delivery from che****

    Hi, Thank you for your enquiry. Qexpress normally will take 2-3 working days.
    Thanks

+View all Notice, FAQ, Q&A >>
Princess Girl Diamond Crystal Crown/ Adult Crown Bridal/ Tiara Hairband Headband Rhinestone Diamante
Princess Girl Diamond Crystal Crown/ Adult Crown Bridal/ Tiara Hairband Headband Rhinestone Diamante
Item Q&A
  • Question : Inquiry related delivery from ela****Sep 30, 2019

    Hi sorry i just read your reply. It is now 2pm. Will i still be able to receive by Wednesday if place my order now via q express?

    Answer : [Re] Inquiry related delivery from ela****

    Hi, sorry, if your order has not come in yet by now, then its not in time. Next Qxpress pickup is Wednesday for Thursday delivery (order needs to reach us by Wednesday 9am). Thanks!

  • Question : Inquiry related delivery from ela****Sep 29, 2019

    Hi may i know i were to order tiara cg1128 am i able to receive by this Wednesday 2th october?

    Answer : [Re] Inquiry related delivery from ela****



    Hi, Thank you for your enquiry. If you want to receive your order by Wednesday, please place your order by today at 11.30am and choose Qexpress as your delivery method . Thank you

  • Question : Inquiry for the item from sky****Sep 02, 2019

  • Question : Inquiry for the item from nsy****Aug 13, 2019

    When will restock for CG 1128 pink?

    Answer : [Re] Inquiry for the item from nsy****

    Hi, thanks for interest and enquiry! CG1128 Pink should arrive in another 2 weeks time. Do let us know if you have any further queries. Thanks!

  • Question : Inquiry related delivery from ngl****May 02, 2019

    Hi, can I check if i place the order today, when can I received it?

    Answer : [Re] Inquiry related delivery from ngl****

    Hi, we have received your order and will mail it out today. You selected Singpost normal mail which will take 3 to 5 working days if there is no postal delay. Hope it reach it soon. Kindly check your mailbox then. Thanks!

    Question : [Re] Inquiry related delivery from ngl****

    Thanks! Think I forgot to change the delivery method. Hopefully I can receive the parcel early next week. :)

    Answer : [Re] Inquiry related delivery from ngl****

    Thank you.

+View all Notice, FAQ, Q&A >>
Waterproof Makeup Pouch/ Cosmetic Pouch/ Wristlet/ Lunch Bag/ Travel Organizer/ Wallet/ Wet Bag
Waterproof Makeup Pouch/ Cosmetic Pouch/ Wristlet/ Lunch Bag/ Travel Organizer/ Wallet/ Wet Bag
Item Q&A
  • Question : Inquiry for the item from 238****Sep 21, 2019

    Hi what's the material?

    Answer : [Re] Inquiry for the item from 238****

    Hi, thanks for interest and enquiry. Its waterproof PUL material. Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from jul****Aug 19, 2017

    Hi... is there a compartment outside without zip ?

    Answer : [Re] Inquiry for the item from jul****

    Hi, thanks for interest and enquiry! For the 14 x 21cm wet bag, it is single zip and just one compartment.

    For the 18 x 28cm, it has 2 zips and 2 compartments.

    No compartments that is without zip.

    Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from tan****Jul 15, 2017

    Hi may I know the chevon pink and blue when will be Instock? Keen.

    Answer : [Re] Inquiry for the item from tan****

    Hi, thanks for interest and enquiry! Stocks are available, we have since bumped up the stock levels. You can go ahead and purchase. Do let us know if you have any further queries. Many thanks!

Buy 5 Get 1 Free! Bamboo Nappy Liner 1 Roll (100 sheets) For use with cloth diapers / DIY Wet Wipes
Buy 5 Get 1 Free! Bamboo Nappy Liner 1 Roll (100 sheets) For use with cloth diapers / DIY Wet Wipes
Item Q&A
  • Question : Inquiry for the item from soo****Aug 25, 2019

    Hi, what is the reasons that it is not advisable to flush this nappy liner into toilet?

    Answer : [Re] Inquiry for the item from soo****

    Hi, thanks for interest and enquiry.

    As it is the barrier layer between the baby and the diaper, so it shouldn't disintegrate into pieces when in contact with liquid (pee). So if flushed, it doesnt disintegrate in water as quickly and might cause blockage.

    For the same reason, wet wipes shouldnt be flushed as well and should be disposed in bin.

    Do let us know if you have any further queries. Thanks!

    Question : [Re] Inquiry for the item from soo****

    Wet wipes are made of plastic and are not degradable. Thought this bamboo nappy liner is 100% biodegradable? What exactly is the material?

    Answer : [Re] Inquiry for the item from soo****

    Hi, out of concerns for possiblities of choked pipes, we advise throwing as trash. Flushing is up to user's discretion. Material is 100% bamboo. Thanks!

    Question : [Re] Inquiry for the item from soo****

    Thanks

    Answer : [Re] Inquiry for the item from soo****

    Thanks and have a good day!

  • Question : Inquiry for the item from tay****Aug 19, 2018

    Hi

    When will there be restock?

    Answer : [Re] Inquiry for the item from tay****

    Hi, thanks for interest and enquiry! There is sufficient stock, we have since bumped the stock levels. You can proceed to place your order. Thanks!

  • Question : Inquiry for the item from job****Apr 24, 2018

    Is this liner biodegradable?

    Answer : [Re] Inquiry for the item from job****

    Hi, nice to hear from you again. It's 100% bamboo so its biodegradable.

    We don't recommend flushing and would advise disposing as trash.

    Many thanks!

  • Question : Inquiry for the item from mis****Aug 17, 2017

    Is the liner flushable?

    Answer : [Re] Inquiry for the item from mis****

    Hi, thanks for interest and enquiry!

    The nappy liner is flushable. But as with other similar items like wet wipes, etc, disposing like trash would be more recommended.

    Do let me know if you have any further clarifications. Many thanks

  • Question : Inquiry for the item from mis****Aug 17, 2017

    Is the liner flushable?

    Answer : [Re] Inquiry for the item from mis****

    Hi, thanks for interest and enquiry!

    The nappy liner is flushable. But as with other similar items like wet wipes, etc, disposing like trash would be more recommended.

    Do let me know if you have any further clarifications. Many thanks

+View all Notice, FAQ, Q&A >>
Buy 5 Get 1 Free! Lanterns Mid Autumn Festival Mooncake/ DIY Lantern Paper Craft Art Fun Kids/ LED
Buy 5 Get 1 Free! Lanterns Mid Autumn Festival Mooncake/ DIY Lantern Paper Craft Art Fun Kids/ LED
Item Q&A
  • Question : Inquiry related delivery from blu****Sep 12, 2019

    Hi if I place order today using Qexpress can I get the items by Sat?

    Answer : [Re] Inquiry related delivery from blu****

    Hi, is your order able to reach us by 11am today? As Qxpress is coming 12pm usually. If Qxpress can pick up today, it will be Friday delivery. Do let us know if you have any further queries. Thanks!

    Question : [Re] Inquiry related delivery from blu****

    Hi sorry didn’t get to see ur reply in time yesterday

    Answer : [Re] Inquiry related delivery from blu****

    So if I place order now can I still collect it by tmr?

    Question : [Re] Inquiry related delivery from blu****

    Hi, can your order come in now? Else we might not pack in time for Qxpress arrival.

    Answer : [Re] Inquiry related delivery from blu****

    Hi placing my order now. But can I confirm that the lanterns will reach me tmr? What time roughly?

    Question : [Re] Inquiry related delivery from blu****

    Saturday delivery by Qxpress will be 1 to 9pm. We cant fix a specific deilvery time. Also we dont do self collection. So if its abit risky for you, advisable not to place order. Sorry about that.

    Answer : [Re] Inquiry related delivery from blu****

    Already placed my order. Thanks.

    Question : [Re] Inquiry related delivery from blu****

    Order received and packed for Qxpress to pick up. Have included the free designs as requested. Have written a note for Qxpress to deliver on Sat as early as possible, hope delivery is smooth for you. Thanks!

    Answer : [Re] Inquiry related delivery from blu****

    Thank u!

    Question : [Re] Inquiry related delivery from blu****

    thanks and happy mid autumn!

  • Question : Inquiry related delivery from ron****Sep 10, 2019

    Possible to receive by tomorrow if i checkout today? I need it urgently.

    Answer : [Re] Inquiry related delivery from ron****

    Hi, sorry will not be in time for tomorrow already.

  • Question : Inquiry related delivery from 242****Sep 10, 2019

    hi seller,
    i just placed order for 2 pieces, using Qexpress, can reach by this friday?

    Answer : [Re] Inquiry related delivery from 242****

    Hi, qxpress will pick up tomorrow Wednesday and deliver on Thursday. Thanks for your order!

  • Question : Inquiry for the item from kri****Sep 09, 2019

    If order today, when will receive? In time for the festival?

    Answer : [Re] Inquiry for the item from kri****

    You need select Qxpress delivery when you place your order and order need to reach us by Tuesday 9am. Thanks!

    Question : [Re] Inquiry for the item from kri****

    Oh no.. I've checkout n didn't select qexpress. This way, how long will reach? :(

    Answer : [Re] Inquiry for the item from kri****

    Hi, Thank you for your order. Normal mail normally will take 3-7 working days if no postal delay. Thank you

  • Question : Inquiry for the item from nye****Sep 03, 2019

+View all Notice, FAQ, Q&A >>
Baby Toddler Full Body Long Sleeve Bib / Art Apron / Waterproof
Baby Toddler Full Body Long Sleeve Bib / Art Apron / Waterproof
Item Q&A
  • Question : Inquiry for the item from 241****Sep 02, 2019

    will this fit 6 month old?

    Answer : [Re] Inquiry for the item from 241****

    Hi, yes it will be able to fit. Can fit up to 2 years old. Many thanks!

Teething Necklace/ Pacifier Clip/ Teether/ Help Baby Focus when Nursing/ Chewable FoodGrade Silicone
Teething Necklace/ Pacifier Clip/ Teether/ Help Baby Focus when Nursing/ Chewable FoodGrade Silicone
Item Q&A
  • Question : Inquiry for the item from nat****Jun 17, 2019

  • Question : Inquiry for the item from thi****Feb 02, 2019

    Hello,

    Will you be stock PC002 anytime soon?

    Answer : [Re] Inquiry for the item from thi****

    Hi, thanks for interest and enquiry! We will not be restocking PC002 soon. Hope you find something you like from the rest of the pacifier clip designs. Thanks!

  • Question : RestockingSep 19, 2018

    Hi may i know when will you be restocking for Pacifier Clip PC002 as well as Teether Hamburger?

    Answer : [Re] Restocking

    Hi, thanks for interest and enquiry! Sorry as we will not be restocking on this 2 designs anytime soon. Hope you manage to see other designs that you like. Thanks!

    Question : [Re] Restocking

    Ok ytd aready order quite a few items from u liao :)

    Answer : [Re] Restocking

    Thanks alot for kind support! Have a good day!

  • Question : Inquiry for the item from wil****Aug 10, 2018

  • Question : Inquiry from kim****May 11, 2018

    Please note that ive sent back my wrong item today with the empty plastic envelope that uou have provided with my correct order. Do take note.

    Answer : [Re] Inquiry from kim****

    Hi, thanks for letting us know and for kind assistance in mailing back!

+View all Notice, FAQ, Q&A >>
Bamboo Nursing Pads / Reusable / Washable Breast Pads / Waterproof
Bamboo Nursing Pads / Reusable / Washable Breast Pads / Waterproof
Item Q&A
  • Question : Inquiry for the item from mic****May 05, 2019

    Hi, wondering if the nursing pad will stick to the nipple. I’ve some that will stick to the nipples n it’s painful when pull off.

    Answer : [Re] Inquiry for the item from mic****

    Hi,
    Thanks for your interest and enquiry. So far, we dont have any complaints. The bamboo outer layer shouldnt stick. But if you have any further feedback after usage, please feel free to let us know. Thank you

  • Question : MaterialJul 22, 2018

    Hi, are these hypoallergic?

    Answer : [Re] Material

    Hi, thanks for interest and enquiry. It is not specifically certified as hypoallergic but material is tested as safe. Should the rare case of rash incurring after first wash and usage, do let us know within 14 days of purchase and we will do a refund. Do let us know if yoiu have any further queries. Many thanks!

  • Question : Inquiry for the item from ice****Aug 11, 2017

    Will you be stocking more designs?

    Answer : [Re] Inquiry for the item from ice****

    Hi, thanks for interest and enquiry! Will be restocking but not so soon, shipment should arrive only in another 2-3 months time. Do let us know if you have any further queries. Thanks!

  • Question : [About Item] Related InquiriesFeb 04, 2017

    The nursing pad comes in a pair ?

    Answer : [Re] [About Item] Related Inquiries

    Hi, yes, nursing pad pricing is for a pair. For limited time, purchase 5 pairs and receive a free 18 x 28 cm wet bag (random design) worth $4.90.

    Just add 5 qty to your order and the free wet bag will be included in the order.

    Do let us know if you have any further queries. Thanks!

Jewellery Gift Box/ Drawstring Bag For Necklace/ Earrings/ Rings
Jewellery Gift Box/ Drawstring Bag For Necklace/ Earrings/ Rings
Item Q&A
  • Question : Inquiry for the item from lit****Mar 21, 2019

  • Question : Inquiry for the item from Que****Aug 17, 2018

Sale! Lunar New Year Girl Kids Dress/ Cheongsam/ Qipao/ Traditional CNY/ Chinese New Year/ Toddler
Sale! Lunar New Year Girl Kids Dress/ Cheongsam/ Qipao/ Traditional CNY/ Chinese New Year/ Toddler
Item Q&A
  • Question : Inquiry from car****Jan 17, 2019

    Dear seller, may i know which size is suitable for 4 yrs old kid? Item code: SG 04, SG 07 and M06. Thks

    Answer : [Re] Inquiry from car****

    Hi, thanks for interest and enquiry! We can give you a rough gauge based on age group but more accurate is if you can provide us with the chest and waist measurements of the child so that we can ensure correct fit.

    SG04 - size 120
    SG07 - size 120
    M06 - only size 160 left as other smaller sizes will not fit

    Do let us know if you have any further clarifications. Thanks!

  • Question : Inquiry for the item from eff****Dec 11, 2018

    Hi, I'm interested on the dress group M type 6 (white).

    My girl has 67cm chest & shoulder 35cm. Which size u recomm please?

    140 or 150 better?

    Thanks..

    Answer : [Re] Inquiry for the item from eff****

    Hi, thanks for interest and enquiry.
    For M06, the largest size available is 160. Chest measurement is 64cm and shoulder 32cm. Sorry as wont fit your girl.

    Do let us know if there's any other designs you like so that we can advise on the size. Thanks!

  • Question : Inquiry for the item from eff****Dec 11, 2018

    Hi, I'm interested on the dress group M type 6 (white).

    My girl has 67cm chest & shoulder 35cm. Which size u recomm please?

    140 or 150 better?

    Thanks..

    Answer : [Re] Inquiry for the item from eff****

    Hi, thanks for interest and enquiry.
    For M06, the largest size available is 160. Chest measurement is 64cm and shoulder 32cm. Sorry as wont fit your girl.

    Do let us know if there's any other designs you like so that we can advise on the size. Thanks!

  • Question : Inquiry related delivery from nov****Nov 01, 2018

    Hi, if I order now, when will be the earliest I can receive? Thanks.

    Answer : [Re] Inquiry related delivery from nov****

    Hi, depends on the mode of delivery that you select. If you select Singpost normal mail, it takes 3 to 7 working days upon shipping out usually if there is no postal delay and not including weekends.

    If you select Qxpress delivery, it takes 2 to 3 working days upon shipping out.

    Please note that seller will be away from this Sunday onwards for a week. Kindly ensure that your order comes in by Saturday if you wish for us to ship out before we go. Thanks alot!

  • Question : Size inquiryOct 31, 2018

    Dear Seller,
    I have a 3 yr old daughter and a 5 yr old.
    What size do you recommend for your product M01, M02 & M08?
    Thanks

    Answer : [Re] Size inquiry

    My 5 yr old has chest circumference of 55cm, waist is 59cm.
    My 3 yr old chest circ is 50cm, waist is 52cm

    Question : [Re] Size inquiry

    Hi, thanks for interest and enquiry.

    For M01, 5 yr old can take size 140 and 3 yr old can take size 130.

    For M02, 5 yr old can take size 140 and 3 yr old can take size 130.

    For M08, we are out of stock. Do let us know if you have any further queries. Many thanks!

+View all Notice, FAQ, Q&A >>
5 Layer Bamboo Charcoal Insert 2 pieces (for cloth diapers)
5 Layer Bamboo Charcoal Insert 2 pieces (for cloth diapers)
Item Q&A
  • Question : Inquiry for the item from san****Oct 31, 2018

    Hi can these insert be used with diaper cover? Directly in contact with baby skin?

    Answer : [Re] Inquiry for the item from san****

    Hi, thanks for interest and enquiry! Inserts are meant to be inserted into the pocket of the cloth diaper. So there wont be any direct contact with baby's skin after it is inserted. Do let us know if you have any further queries. Thanks!

    Question : [Re] Inquiry for the item from san****

    Which means I can't use it directly with diaper cover?

    Answer : [Re] Inquiry for the item from san****

    Hi, its recommended that you insert it in and change both the diaper cover and insert during diaper change for hygiene reasons :)

  • Question : wrong item deliveredNov 26, 2015

    Hi,
    We order Charcoal Inserts but we received Nappy Liners,
    Please send us Inserts soon and collect back Nappy Liners.
    Thanks

    Answer : [Re] wrong item delivered

    Hi, thanks alot for the feedback and so sorry for any inconvenience caused! I will arrange with Qxpress to redeliver items to you and collect back the wrong items from you.

    I will update you again via sms as to when this is arranged by Qxpress.

    Meanwhile thanks alot for your kind patience and understanding!

Super Soft Reusable Baby Cloth Wipes/ Bum Wipe/ Cleansing Cloth/ Wash Face/ Pack of 3
Super Soft Reusable Baby Cloth Wipes/ Bum Wipe/ Cleansing Cloth/ Wash Face/ Pack of 3
Item Q&A
  • Question : Inquiry for the item from rae****Sep 02, 2018

    Is this made of 100% cotton?

    Answer : [Re] Inquiry for the item from rae****

    Hi, thanks for interest and enquiry. One side of the hamky is minky material and one side of the hanky is velour material. Both materials are for softness and easy to wipe. Do let us know if you have any further queries. Thanks!

  • Question : Inquiry for the item from smc****Jan 29, 2018

  • Question : do you sell piggy paint nail polish removerJan 27, 2017

    do you sell piggy paint nail polish remover

    Answer : [Re] do you sell piggy paint nail polish remover

    Hi, thanks alot for interest and enquiry. Sorry as we don't carry the nail polish remover for now. Do let us know if you have any further queries. Thanks!

  • Question : Stock for Glitter FairyMay 04, 2016

    When can we order for glitter fairy?

    Answer : [Re] Stock for Glitter Fairy

    Hi, thanks alot for interest and enquiry! I have stock for fairy glitter and have updated the system according. Other stocks will arrive in 1.5 week's time. Do let us know if you have any further queries. Thanks!

  • Question : Bulk purchaseNov 10, 2015

    Hi I would like to know how many Colours do you have in all and how much can u offer for bulk purchase.

    Hear from u

    Answer : [Re] Bulk purchase

    Hi, sorry for the late reply as I was out of town. I do not have sufficient stock levels for bulk purchase. Sorry about it. Many thanks!

+View all Notice, FAQ, Q&A >>