At your own risk. (see photo)
Let me start with a conclusion: "Buy at your own risk. If you risk it, do not be afraid, know your Consumer's Rights, to ask for replacement/solution"
Delivery: 9/10 - fast delivery!
Product Quality: 6/10 - its meant for babies/children, there should not be sharp edges. Jammed buttons happened to afew sets in their stores.
After sale service: 4/10 - First solution they gave is ask consumer to "repair" themselves.
Products was delivered very quickly but when i checked, apparently the flower ring panel have sharp pointy and button at the toy panel is permanently jammed in.
See photo as that was my first proposal given or a small discount to case close my issue.
After much persistence, they decided to send me a new flower ring panel and a new replacement button, not before saying that they have open afew sets and met with same jammed button problem. Giving me a head start that there is a chance it will still jam.
Lastly, to end the conversation by implying i am being picky and if i am still unsatisfied, they will collect everything back and do full refund. (At that point of time, i am in need of the panels, not the refund)
Well, at least i know i wont be buying from this seller anymore.
Rating : 1/4 Nov 07, 2020